INSIDE THE MIND OF THE MEDIATOR
Q1 Packing your bags, you receive a call from the UN Secretary-General. She wants reassurance that you’re up to the job. She asks: ‘What’s a mediator’s most important quality?’ You reply…
A Charisma – after years of conflict, people need a likable figure whose persuasive charm can ease mutual suspicion.
Impartiality – you can’t be perceived as biased. Instead you must be seen as someone who can uphold universal principles, in a credible
