NPR

Facebook, YouTube Warn Of More Mistakes As Machines Replace Moderators

As tech firms send workers home, it's creating new challenges over how to handle harmful content, including dangerous health claims. So Facebook, YouTube and Twitter are bringing in the machines.
Facebook and other tech companies sent workers home to protect them from the coronavirus. That's creating new challenges about how to handle harmful content on their platforms.

Facebook, YouTube and Twitter are relying more heavily on automated systems to flag content that violate their rules, as tech workers were sent home to slow the spread of the coronavirus.

But that shift could mean more mistakes — some posts or videos that should be taken down might stay up, and others might be incorrectly removed. It comes at a time when the.

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