NZBusiness and Management

FLEXIBLE AND FRIENDLY: FIJI’S OUTSOURCING ADVANTAGE

It may come as a surprise that more companies in New Zealand, Australia and around the world are choosing to offshore their customer service and back office support services to Fiji.

While countries such as the Philippines and India were early front-runners in this space, in recent times Fiji has gained favour, thanks to a number of positive initiatives. Today it is positioning itself as the Business Process Outsourcing (BPO) “Hub of the Pacific”.

But Fiji is no newcomer – its call centre sector received global acclaim as far back as 2014 when it won the European Outsourcing Association’s Offshoring Destination of the Year Award.

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