Amplified Working ‘at Speed of The Customer’
The year 2020 challenged deep-rooted beliefs and transformed the way we work. Beliefs such as sales can occur only in physical branches or physical documents are required to be presented in person to close a sale or we will always need branches to service customers no longer hold true.
The pandemic also tested the resilience, adaptability and sustenance of individuals and organisations. Adapting to long-lasting shifts in consumer and distributor behaviour is now a necessity. Displacement of the ‘usual’ and advent of the ‘new normal’ may be spoken of for generations to come.
However, even in the context of this new operating
