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    Guide To Training Within Hospitality
    Guide To Training Within Hospitality
    Guide To Training Within Hospitality
    Ebook42 pages28 minutes

    Guide To Training Within Hospitality

    By Alex Buenafe

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    About this ebook

    Training within the hospitality industry is no different from training within any industry. While hospitality jobs require multiple skills and competencies employees need to have to be successful at work, the principles of skills training remain the same. Training is all about the employee's learning.

    Guide to Training within Hospitality covers the gamut of training from designing to planning, and delivery of training for hospitality jobs. The manual follows a recommended model for skills training based on Canadian and American practices. It covers the essentials of training, knowledge, skills and attitudes and adult learning principles. The focus however is on applying the 4-Step Training method to training a variety of hospitality jobs with tips and samples.

    The guide has been updated to incorporate online and remote training facilitation. With the impact of the pandemic on face to face, physical learning, use of training technology has become more popular and widespread. The updates provides pointers on the use of technology where physical interaction may be restricted.

    The train the trainer manual is meant to be a useful training tool for employers, managers and trainers in smaller hospitality operations where training resources could be very limited. Be it a little inn or a restaurant, an upscale boutique hotel or a diner, this manual serves as a do it yourself kit to getting the most learning out of the employees.

    LanguageEnglish
    PublisherAlex Buenafe
    Release dateJun 3, 2015
    ISBN9781311006028
    Guide To Training Within Hospitality
    Author

    Alex Buenafe

    Consultant & Hospitality Educator. Based in Toronto, Ontario, Canada. 17 years in the hotel industry in Canada. Since 2002, mainly involved in training facilitation and as lecturer in post secondary institutions in Toronto. International experience include visiting lecturer in Beijing for a private college, and consulting assignments in Eastern Europe, Latin America and Philippines. Certified Hospitality Educator with the Educational Institute of the American Hotel and Lodging Association, Bachelor's degree in Business Administration and Arts, Professional Studies in Hotel Management.

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    • 5/5
      Good Guide For New And Inexperienced Trainers, Very Well Put Together

    Book preview

    Guide To Training Within Hospitality - Alex Buenafe

    GUIDE TO TRAINING WITHIN HOSPITALITY

    Train the Trainer Manual for Small Hotel & Restaurant Operators

    2nd edition, 2022

    Copyright by Alex Buenafe

    Smashwords Edition

    This e-book is for your personal use only and may not be resold or given away to other people. If you wish to share this book with others, please purchase an additional copy for each recipient. If you are reading this book but did not purchase it or this e-book was not purchased for your use only, please return to your favourite e-book retailer and purchase your own copy. Thank you for respecting the work of the author.

    Table of Contents

    Acknowledgements

    1

    Foundations of Training

    Knowledge Skills and Attitude

    Competencies

    Task List

    Job Breakdown

    2

    Adult Learning

    Learning Styles

    Learning Needs

    3

    4-Step Training

    Step 1: Prepare

    Step 2: Present

    Step 3: Practice

    Step 4: Follow Through

    4

    Facilitating Training

    Delivery Methods

    Tools & Instructional Aids

    5

    Effective Communication

    Verbal Communication

    Non-Verbal

    Vocal Communication

    Training Resources

    ACKNOWLEDGEMENTS

    Guide to Training within Hospitality is a train the trainer manual that explains the basic structure of training from designing to planning, and delivery of training for hospitality jobs. For this manual, the author follows a recommended Canadian and American practice for skills training.

    For this manual, the author drew from experience working with independent tourism and hospitality organizations, and S.M.E.s in Bolivia, Columbia, Honduras, Jamaica, Philippines, Russia and Ukraine. The main resources used by the author are listed in the Training Reference section of the manual.

    The manual has been updated to give consideration to the need for virtual and online training due to the pandemic. The manual provides pointers on the use of technology in training with limited or no interaction between participants.

    Acknowledgement for input and helpful suggestions goes

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