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Guide To Hotel Housekeeping

Guide To Hotel Housekeeping

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Guide To Hotel Housekeeping

3.5/5 (4 évaluations)
144 pages
55 minutes
Jul 19, 2015


Guide to Hotel Housekeeping is a manual for housekeeping attendants in the lodging industry. The guides provides an overview of a lodging operation, the housekeeping department and responsibilities of room attendants. The procedures for various cleaning tasks follow North American practice and standards that can be easily adapted to various types of lodging operations. It is a useful tool to train new housekeeping employees.

Jul 19, 2015

À propos de l'auteur

Consultant & Hospitality Educator. Based in Toronto, Ontario, Canada. 17 years in the hotel industry in Canada. Since 2002, mainly involved in training facilitation and as lecturer in post secondary institutions in Toronto. International experience include visiting lecturer in Beijing for a private college, and consulting assignments in Eastern Europe, Latin America and Philippines. Currently, completing hospitality manuals for online publications. Certified Hospitality Educator with the Educational Institute of the American Hotel and Lodging Association, Bachelor's degree in Business Administration and Arts.

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À l'intérieur du livre

Meilleures citations

  • OHSA – Occupational Health and Safety Act.  The law that regulates workplace health and safety in Canada and the US.

  • Thermostat – Apparatus fixed to a wall in the room that monitors and controls the temperature in the guestroom.

  • Show Room – Room designated by Housekeeping for Front Office and Sales staff to show potential hotel guests.

  • Wipe dry all surfaces in the bathroom.  Do not leave any surfaces damp or with water droplets.

  • Use separate rags to wipe disinfectant and to wipe dry the toilet.

Aperçu du livre

Guide To Hotel Housekeeping - Alex Buenafe

Guide To Hotel Housekeeping

Manual for Room Attendants

By Alex Buenafe

Copyright 2015 by Alex Buenafe

Smashwords Edition

This e-book is for your personal use only and may not be resold or given away to other people.  If you wish to share this book with others, please purchase an additional copy for each recipient.  If you are reading this book but did not purchase it or this e-book was not purchased for your use only, please return to your favourite e-book retailer and purchase your own copy.  Thank you for respecting the work of the author.

Table of Contents



Hotel Overview

Classification of Hotels

Service as a Product

Guest Cycle


Housekeeping Organization



Role of Housekeeping


Room Attendant Responsibilities

Attendant’s Task List

Guest Contact

Guest Complaints

Privacy & Discretion

Product Knowledge


Attendant’s Daily Tasks

Pre-Shift Meeting

Attendant’s Cart

Linen Room

Cleaning Process

End Shift


Guestroom Cleaning

Enter a Guestroom

Prepare for Cleaning

Make the Bed

Clean and Sanitize the Bathroom

Dust and Clean Surfaces

Restock Supplies and Amenities

Clean Floor

Perform Closing Tasks

Stayover Rooms


Health & Safety

Housekeeping Safety

Hazardous Materials

Fire Safety


Key Terms


Author’s Notes


Guide to Hotel Housekeeping is a manual for housekeeping attendants in the lodging industry.  The guides gives the user an overview of a lodging operation, the housekeeping department, the responsibilities of room attendants with job breakdowns for various tasks. It serves as a useful resource for training new housekeeping employees as well as for students to complement their education in a hospitality program.

The key terms section at the back of the guide contains the most common and universally used words and expressions in hotel housekeeping.  For quick reference, terms and expressions in the manual are linked to the key terms section.

The author acknowledges the input received working as adviser and consultant to the following hotels: Rondel Village Hotel, Negril, Jamaica; Hotel Victoria, Chelyabinsk, Russia; Graceland Resort, Tayabas, Philippines; Hotel Aurora, Krivoy Rog, Ukraine; Camino Real Hotel group in Bolivia and hotels in the Tourism Network of Boyacá in Colombia.


The primary business of a hotel is to provide accommodation or lodging to travelers in return for payment.  Travelers are transients who need a place to stay on a temporary basis not for residential purpose.

There are many types of hotels or lodging operations but one thing is common to all: they are in business is to provide travelers a place to sleep for the night. Many hotels from small to large also provide additional facilities to complement the guest’s hotel stay.

The facilities and services in a hotel may range from places to eat and drink such as restaurants, cafes, minibars or vending machine to providing guest laundry, in-room safe, movies on demand, foreign exchange or transportation. Some hotels may have recreation facilities such as swimming pool, spa, gym while some may have a business centre or meeting rooms.


Hotels are generally classified into three categories: according to size, level of service and target markets.  The sizes, level of service and target market have a major impact on the hotel’s operation.[1]


Size refers to the number of rooms in a hotel or beds in a hostel.  It can range from two rooms in a B&B to 2,000 rooms and suites in a convention hotel.  In Housekeeping, size determines the number of employees the department needs, the number of guestrooms assigned to a Room Attendant to clean or the amount of supplies e.g. linen or guest supplies to keep in stock.

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  • (3/5)

    1 personne a trouvé cela utile

    Housekeeping books need to also show the cleaning technique, not just the procedures

    1 personne a trouvé cela utile