Coaching Skills for Managers: The No Waffle Guide To Getting The Best From Your Team
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About this ebook
This book is adapted from a training course from a successful UK based training company. It is ideal for managers who have never used coaching before but would like to conduct coaching sessions. Alternatively managers can use the book to help them incorporate coaching questions into their management style. This short book provides you with the key skills to coach members of your team. It will give you an understanding of the psychology at play in the coaching process and how this makes coaching effective. You will be guided through the coaching process step-by-step. The book will provide you with a list of questions and techniques arming you with a full coaching toolbox to assist others to reach their goals. You will learn how to assist in decision making, remove psychological barriers, increase motivation, overcome negative thinking patterns, manage failure, identify patterns of behaviour, identify solutions and encourage desirable actions.
About the Author
Louise Palmer is a Coach and Business Psychologist. Having worked in the psychology field for over 10 years, she has successfully coached and trained individuals to achieve their personal and professional goals. As Managing Director of her own training company she has trained managers of all levels to successfully coach their teams.
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Book preview
Coaching Skills for Managers - Louise Palmer
Coaching Skills for Managers
The No Waffle Guide to Getting the Best From Your Team
By Louise Palmer
Contents
Coaching
Underlying Psychology
Coaching Techniques
Different Levels of Listening
Ethical Issues in Coaching
In Summary
References
Coaching
Coaching is a process which aims to develop various aspects of an individual. Coaching can be used on a one-to-one basis, with a team, or a whole department. You can use coaching as a sit down exercise where you perhaps take an hour to deliver a coaching session, or you can use coaching questions in daily working life to continually develop your team. The person providing the coaching is referred to as the ‘Coach’ and the person receiving the coaching is the ‘Coachee’.
The Difference Between Mentoring and Coaching
In order to fully understand the purpose of coaching, it is useful to compare it to mentoring. The mentoring process involves transferring the mentor’s knowledge and expertise to another individual. The mentor provides detailed and specific instructions for the task. Many organisations use mentoring as a way to train their employees and also to keep knowledge within the company. Mentoring can lead to coaching.
A coach does not have to be an expert on the subject, whereas a mentor does. The coach uses a variety of methods such as asking specific timed questions. They aim to provide the individual with a greater awareness of their approach to the situation, assisting them to develop of their own solutions.
The key principles of coaching include:
- Working collaboratively with the coachee
- Focusing on helping the coachee to achieve their coaching goals.
- Ensuring the focus remains solely on the coachee’s thoughts and experiences.
- Encouraging the coachee to make changes by raising their awareness of their thought patterns and behaviours.
When to use Coaching
Coaching is most valuable when approaching a situation