Conscious Business: How to Build Value Through Values

Foreword

by Peter Senge

The past ten years has seen an explosion of how-to management books. The only problem is that most how-to books aren’t very practical. Life is much too contingent, complex, and emergent to ever conform to a formula. Knowing what should be done and being able to do it are two different things. Consequently, it often seems that the more we learn about great companies, winning competitive strategies, or visionary change leaders, the less we are actually able to build such organizations, effect such strategies, or be such leaders. Management know-about has vastly outpaced management know-how.

What is missing? Ironically, I believe that it is exactly what bestselling management books say makes the difference: the human dimensions of the enterprise. Yet such books rarely discuss how to cultivate and activate those human capabilities, which, after all, determine whether any significant change ever gets implemented. There is wide agreement on what needs to happen, but very little help for those who seek to make it happen.

I believe that what is missing, most fundamentally, is a deep understanding of what it means to develop an organization as a conscious human community. Fred Kofman argues that a conscious organization starts with what matters most to us: a commitment to achieving a vision that exceeds any individual capacities, a vision that connects people in a common effort with genuine meaning. Such commitment is grounded in people taking unconditional responsibility for their situation and for their ways of responding to it.

We then must choose what matters more to each of us—knowing or learning. Real learning opens us to the fear of uncertainty and the embarrassment of incompetence, as well as the vulnerability of needing one another. We begin to see day-to-day work as a continual dance of learning with and from one another, where what we achieve rests on the quality of our conversations—because our working together centers on how we talk, relate, and commit to one another and to our aims. Ultimately, Fred argues, an enterprise flourishes or fails based on its technical and its emotional intelligence, integrity, and capacity to nurture success beyond success. More importantly, Fred shows in-depth what is needed to work together in building such capabilities. In effect, he offers a detailed map and an instruction manual for developing collective consciousness.

When I first met Fred, he was a young professor of accounting at MIT, a rather unusual professor of accounting. For example, he often started his classes by having his students listen to Beethoven, taking the same piece of music and playing it a half dozen times so that people could see that each time they heard something different. How could they keep hearing something new when the same music was played again and again? Because, they gradually came to realize, the music was not in the CD but in their listening.

This, Fred pointed out, was the first principle of accounting: The information’s only value is in how it is interpreted through the mental models of the listener. Fred argued that the only justification for performance measurement was to enhance people’s capacities to produce outcomes they truly desired. If this was taken seriously, it followed logically that the truth was not in the numbers but in the meaning we made from them. Moreover, the distinction between accounting that led to learning and accounting that did not lay in the cultivation of the accountants and the managers they served. Was their real aim learning and improvement? Did they treat the data they collected as the truth, or were they open to continually challenging and improving the assumptions upon which such data was collected? Were they part of a larger human community learning how to shape its future, or were they merely keeping score of a game whose players they neither identified with nor cared about? Did the business have a larger purpose, and how could accounting contribute to this purpose?

Then, as now, Fred argued that the key to organizational excellence lay in transforming our practices of unilateral control into cultures of mutual learning. When people continually challenge and improve the data and assumptions upon which their map of reality is grounded, as opposed to treating their perspectives as the truth, tremendous productive energy is unleashed.

Needless to say, Fred’s course was not for everyone. Most students regarded it as a life-changing experience; that’s probably why they selected him Sloan School Teacher of the Year. But every semester there would be at least one or two who would urge the deans to fire the lunatic who was teaching managerial cost accounting as a spiritual practice.

Nor is this book for everyone. If you are looking for a book to fix others, you are in the wrong place.

The inventor Buckminster Fuller used to be fond of saying, If you want to change how a person thinks, give up. You cannot change how another person thinks. Give them a tool the use of which will gradually lead them to think differently. Fred Kofman provides some of those tools. Now it is up to serious practitioners to use them.

Prologue

Everything said, is said by someone.

HUMBERTO MATURANA

Whatever you have to say, leave

the roots on, let them

dangle

And the dirt,

Just to make clear

where they come from

CHARLES OLSON, THESE DAYS

***

I grew up under a military dictatorship in Argentina. Everything seemed under control—I went to school every day, the economy was stable, and the terrorist attacks that had plagued the country in previous years had stopped. I played soccer, went to the movies, and had fun with my friends. Life was good. Or better said, it appeared good to me.

In the late ’70s rumors began to circulate: kidnappings, concentration camps, tortures, murders, and thirty thousand desaparecidos (missing). Mostly, the information came from foreign sources—the national media was under government censorship. I felt enraged. I was told, and believed, that this was an anti-Argentinean campaign. The country was plastered with bumper stickers that read, Argentineans are human and righteous (a word play on the human rights that foreigners alleged were being violated).

Obviously, we thought, if we are human and righteous this cannot be true. I guess we didn’t want it to be true. If the grim reports were accurate, we would face an impossible dilemma: Inaction would turn us into accomplices to mass murder; action would turn us into victims of mass murder. In Argentina we have a saying: Nobody’s more blind that the one who doesn’t want to see. There were plenty of signs for us to see, but we were afraid to look and to assume responsibility for what we found. It was much easier to remain unconscious.

Unfortunately, it all turned out to be true. This period was later known as the Dirty War. In order to protect the Western and Christian Values of the Homeland (as the slogan said), the military followed a policy of systematic extermination. Anybody who didn’t adhere to its nationalist right-wing doctrine was an enemy. Even volunteering for soup kitchens or teaching illiterate adults how to read indicated dangerous left-wing tendencies. In order to protect against an amorphous terrorist threat, the military arrested and killed anybody who looked suspicious to them. If out of ten people killed, one is a terrorist, the other nine are worth the price, said one general.

I lived in a nice neighborhood and went to a private school. I was a good student and didn’t get in trouble. I did not feel the evil around me. I was completely oblivious. The bus I took to school stopped daily at the Navy School of Engineering, a beautiful building with a manicured lawn. Its basement held hundreds of prisoners, most of whom never made it out alive. People were tortured and killed there regularly. This ostensibly respectable institution hid a death camp beneath its polished floors.

I am Jewish, so waking up to the horrible circumstances that had surrounded my life had a tremendous impact on me. In school and at home I repeatedly heard how the Germans had stood idle while six million Jews were exterminated. Self-righteous judgment came easily to me. How awful! How evil! How could anybody do something like this? Well, I now occupied the place of the awful and the evil. Thousands of people had been carried to concentration camps under my own nose, and I didn’t see it.

For many years I felt deep shame. I had been so unconscious. How could I not know? How could I have been so blind! Was I evil? After years of wrestling with these questions, I accepted that I had done the best I could in the moment. To redeem myself, I committed to learn from the experience and work so that it would not happen again. I wanted to stop the violence at its roots, teaching people to be more conscious and more respectful of diversity. I finally mustered enough compassion to forgive myself and the Germans of World War II. Nobody is immune from unconsciousness. The best way to deal with it is not to judge it, but to touch it with compassion and awareness.

Looking back years later, I have learned that unconsciousness is not the exclusive property of Argentineans. I’ve been in many business meetings where the sole purpose has been to obscure the truth. Worse yet, I suspect that everyone in those rooms knew what was going on, but nobody dared to speak up and deal honestly with the situation. There are great rewards for those who go along, and equally great threats for those who rock the boat. There are no death camps in corporations, but many apparently successful companies hide great suffering in their basements.

I have seen professional identities destroyed in meeting rooms through innuendo, rumors, and negative opinions. Although sometimes an ill-intentioned act, this is more generally an unconscious expression. The problem is not that people think differently, the problem is that somebody thinks that he is right, and anybody who does not think like him must be wrong. Thus, the different ones become enemies to eliminate. Instead of seeing the alternative view as a valuable perspective that can be integrated, power-hungry individuals take it to be a stumbling block. Not surprisingly, they don’t want to waste their time engaging with it in dialogue. They simply want to get rid of it by any means and move on. The seeds that sowed the Dirty War lie within everyone’s heart.

As Aleksandr Solzhenitsyn, the Russian Nobel laureate, wrote in The Gulag Archipelago, If only it were all so simple! If only there were evil people somewhere, insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them; but the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?

I vowed as a child that when I grew up I would never fall for easy lies again, but growing up is not simply a matter of time. When I was in college, the military government started a war with Great Britain by occupying the Falkland Islands. The espoused goal was to redeem Argentina’s sovereignty over its territory; the real goal was to divert attention from its domestic situation. Throughout the short war, the state-controlled media constantly reported that Argentinean forces had the upper hand. Every morning’s paper repeated the same optimistic news, We’re winning, we’re winning, we’re winning! until one afternoon when the commander of the armed forces appeared on TV to report starkly, We lost. I had known that the daily reports were propaganda, but I was still shocked. I realized then that awareness is not a one-time decision. Staying conscious is an ongoing process that demands constant attention and commitment. I vowed to keep my eyes open and look beyond appearances.

Years later, working as a consultant, I discovered that without a commitment to the truth, individuals and groups are prone to degenerating into manic delusions. Everyone receives tranquilizing information while leaders trumpet the importance of positive thinking and being a team player. This makes it seem as if we are winning until the last possible moment, when it is announced that the project has failed, the division will be sold off, the company is going under. We lost.

I always dreamed of being a professor, so when I finished college I left Argentina to pursue a doctorate in economics at the University of California at Berkeley. I chose game theory as my specialization. I wanted to get away from all the human craziness I’d experienced in Argentina. I wanted to deal with rational agents and understand how they make rational decisions. I was doing very well with my studies until I made a decision that ruined my career. I got married.

The problem was not that I got married, but how I decided to get married. I still remember the phone conversation in which I told my father, Dad, I’m getting married. Are you crazy? he challenged me. Absolutely, I answered, You’ve got to be crazy to get married. If you do the math, the risk/benefit ratio is a total turn-off. Marriage is not about cold calculation; it is about love.

I found that I could not continue to embrace the theories I was studying. The assumption of perfect rationality no longer made sense to me. I now understood that human beings are not just rational beings who calculate; we are emotional-spiritual beings who seek meaning. I had spent seven years working on decision theory, but I threw them out the window when I fell in love. If I did not use rationality to make the most important decision of my life, how could I assume that others would?

While I continued to study economics, I began to explore philosophy. Berkeley had a top-notch department. I met great teachers who opened my mind to the philosophy of language, philosophy of mind, metaphysics, ethics, existentialism, and hermeneutics. Paradoxically, I found these disciplines much more practical than my mathematical models. I finally began to understand how human beings really make decisions. I learned how we organize our perceptions, build an image of the world, and act accordingly. I studied language. I saw how communication enables an I to join a Thou and form a We. Most important, I learned that happiness and fulfillment do not come from pleasure but from meaning, from the pursuit of a noble purpose.

A deep thirst for transcendence brought me to spirituality. My traditionalist Jewish upbringing had led me to believe that religion was a matter of faith and folklore, not of meaning. But as I read the great philosophers I discovered that spirituality was much more than belief in a supernatural being and ritual. I became fascinated by the Eastern traditions, particularly by Zen Buddhism and Advaita Vedanta. I started to meditate and developed an invaluable practice that I still maintain today. Meditation has kept me sane through my most difficult times. It has also driven me insane, challenging my most cherished beliefs about myself and life in general. I worked with many wonderful teachers who helped me discover the pathless path to the gateless gate.

I also discovered the personal transformation movement. California was still teeming with workshops promising enlightenment in a week. I couldn’t pass up the offer, so I took most of them. Among the New Age psychobabble, I found valuable nuggets of truth. I like to think that I kept these babies when I threw out the bathwater.

When I graduated, I took a job teaching management accounting at the Massachusetts Institute of Technology. I was in heaven, until I wasn’t. All my life I’d been climbing the proverbial ladder, but when I reached the zenith of my academic career, I realized that I had placed it against the proverbial wrong wall. I was interested in teaching people how to make things happen, not how to account for the things that others made happen. Leadership development became my passion, one unsuitable for a university professor. Leadership is about being more than knowing; about emotion more than cognition; about spirit more than matter. I couldn’t teach greatness in a traditional classroom style.

I couldn’t stay, and I couldn’t leave. Losing my affiliation with MIT scared me to death. Losing my job was like losing my identity. What would be left of me if I didn’t have my teaching position? Would there be anything left of Fred Kofman if you took away the MIT professorship? This feeling was reflected in the difference between my objective business card and my subjective experience of it.

Here’s what my business card looked like: (Image A)

Image A

Here’s what my experience of the card was like: (Image B)

Image B

I discovered how much of my identity was based on my job. I saw how little I knew about myself and how much effort I’d put into proving my self-worth through achievements. I realized also that I wasn’t the only one. When I shared this story in my seminars, most managers confessed to having the same fear. Losing a job is not just an economic blow; it is a blow to your identity.

With great trepidation, I left MIT. I lost my professorship and found myself. I refocused on my psycho-spiritual explorations. For the following ten years, I took to the path of self-discovery and self-improvement. But at some point even this pursuit fell away. I realized that my true identity transcended my professional circumstances, my successes, and my failures—even the spiritual success of enlightenment. I am who I am, and perfectly so. I am not perfect; I am perfectly imperfect in my own unique way. And so is everything. So what is there to do? Let the dream become lucid. See every fake identity for what it really is, a phenomenal disguise of The One.

I started what later became Axialent, a consulting company devoted to helping leaders realize their true greatness and express it at work. I worked with leaders throughout the world to achieve extraordinary success through the development of cooperative relationships and dignified human behaviors. It’s been a great journey.

Conscious Business is the result of fifteen years of work with leaders of major corporations in the United States, Europe, and South America. My associates at Axialent and I have worked with all levels of management, from first-line supervisors to senior executives, in a wide range of industries. The material has been refined and tested in the real world by thousands of leaders from companies such as Microsoft, Yahoo!, EDS, Cisco, Google, General Motors, Chrysler, Shell, Citibank, Unilever, and many others.

These leaders realized that to be successful they needed more than technical competence; they needed to grow as people. As they learned the skillful means necessary to run a business with wisdom and compassion, they helped all of us at Axialent make the material that we present in our seminars—and that I present in this book—user-friendly and practical.

What did these leaders learn? First, they learned that freedom, responsibility, and integrity are the keys to success, but that these qualities demand the courage to face existential anxiety. They learned that speaking the truth is essential, but that the truth that needs to be said and heard is not the one most people call truth. They learned that win-win is a powerful concept for negotiations, but only mature human beings can implement it. They learned that impeccable commitments are essential for cooperative relationships, but that they require a strong foundation of personal values. They learned that they needed to manage their emotions, but not in the stoic way they had adopted. They learned that who they are is the main determinant of what they can and cannot do. And they learned that when all is said and done, service to others is the highest spiritual and business imperative.

They also learned how to embody their freedom with confidence and inner peace. They learned to find the essential truth in themselves and others. They learned to express it and receive it with dignity and respect. They learned to tap their imagination to create options when at an impasse. They learned to establish, maintain, and repair networks of trust and coordinated actions. They learned to maintain equanimity in the face of the most difficult circumstances, simultaneously keeping their hearts open and their minds sharp. They learned that who they are is the most amazing space of possibilities in which life manifests its creative potential. And they learned how to serve others without betraying their highest goals and values. They learned, in short, to succeed beyond success.

They learned all this. And if you read this book, I hope that you will too. I’ve presented some of my background to show you where this book is coming from. Now, I invite you to think where you want this book to take you. What made you pick it up? What do you want from it? Why is this search important to you? What can you accomplish if you find what you’re looking for? How can you use this knowledge for your own benefit and that of those around you? It is important to ponder these questions. As the Cheshire Cat told Alice, if you don’t much care where you want to get to, then it doesn’t matter which way you go. On the other hand, if you know what you want, you will be able to use almost anything to go in that direction. Like a skillful sailor who can use any wind to navigate toward his destination, you will be able to use any concept to pursue your goals.

The main difference between a workout tape and real exercise is participation. When you go to a gym, you have to expend effort to get any benefit. Just so, with a book you have to get involved in the text in order to take full advantage of it. I invite you to read with a pencil in hand, agreeing, discussing, analyzing, challenging, and linking ideas with real situations in your life. The ideas are incredibly simple, but they are not easy. They sound like common sense, but they are not common practice. If you want to learn to put them into practice, you’ll need to participate. You’ll have to get up close and personal to get the most benefit. Learning is a contact sport.

***

You shall no longer take things at second or third hand, nor look through the eyes of the dead, nor feed on the spectres in books,

You shall not look through my eyes either, nor take things from me,

You shall listen to all sides and filter them from your self.

WALT WHITMAN, FROM SONG OF MYSELF

***

Acknowledgments

First of all, I’d like to thank the president of the social club who organized the dance where my mother met my father in Argentina almost fifty years ago. Thanks to him and other innumerable factors, I was born, have lived, and have written this book. No, I’m not kidding. In thanking this man, I’d like to honor the unimaginable convergence of forces that created this present. If we look at anything closely, we discover that it doesn’t exist as a separate or independent thing, that everything that seems isolated is nothing other than a node in an infinite network of crisscrossing energies. There’s no such thing as a book independent of all the things that influenced the life of its author.

***

Tom, Dick and Harry think they have written the books that they sign ... But they exaggerate. It was a pen that did it, or some other implement. They held the pen? Yes, but the hand that held the pen was an implement too, and the brain that controlled the hand. They were intermediaries, instruments, just apparatus. Even the best apparatus does not need a personal name like Tom, Dick, or Harry.

If the nameless builders of the Taj Mahal, of Chartres, of Rheims, of a hundred cathedral symphonies, knew that—and avoided the solecism of attributing to their own egos the works that were created through their instrumentality—may not even a jotter-down of passing [management] notions know it also?

WWI WU WEI¹

***

I’d like to thank the people who have had a positive influence on my professional life and made this book possible. Many of them I don’t even know. Some of those I remember are Guido Di Tella, Albert Fishlow, Drew Fudenberg, Fernando Flores, Pat Sculley, Greig Trosper, Marcia Clark, Dave Meador, Dave Prett, Jerry Golden, John Sequeira, Frank Trogus, Dale Holecek, Wendy Coles, Dave Sharpe, Fred Schaafsma, Fernando Esquivel, Eugenio Beaufrand, Therese Lenk, Cheryl Van, Sheryl Sandberg, and David Neenan. I also want to thank my partners in Axialent for their support and friendship: Andy Freire, Ana Diniz, Ricardo Gil, Patrick Campiani, Cristina Nogueira, and Carolyn Taylor.

I’d also like to thank everyone who has participated or will participate in my programs. Your questions, challenges, input, and energy are constant sources of enthusiasm and motivation for me. In the crucible of learning, we all melt, mix, and are separated again. In the end, everyone takes away a piece of everyone else. I feel that my life has become immensely richer every time I’ve poured myself into that process.

I am indebted to two teachers, two intellectual and spiritual giants on whose shoulders I stand: Peter Senge and Ken Wilber. Peter Senge mentored me with overwhelming generosity. From the start, he pushed me and nurtured me; he challenged me to grow and try new things. A number of times, he vouched for my work when companies doubted putting their senior executives in the hands of an unconventional thirty-year-old professor. I hope that someday I can return such kindness by encouraging other people’s growth as Peter did with me. Ken Wilber is a phenomenon. If he weren’t so human, I’d think he was an extraterrestrial. I believe he’s one of the most important philosophers of all time. To read his books, get to know him, and finally work by his side has been a privilege.

Ted Rose spent hundreds of hours trying to make my thoughts understandable: a grueling task if there ever was one. His editing skill, effort, and commitment to this project have gone well beyond the call of duty. Of course, any remaining mistakes are a consequence of my stubbornness.

Tami Simon, my publisher, dear friend, and Dharma sister, has always encouraged me to speak the truth. I hope I can honor the name of her company with an offering that really Sounds True.

Finally, I’d like to thank my wife Kathy and our children Michelle, Paloma, Tomás, Rebecca, Sophie, and Janette for their love and support.

Boulder, Colorado, 2006

1 Quoted in Leo Hartong, Awakening to The Dream (Salisbury, Wilts, UK: Non-Duality Press, 2003), 18. Back

CHAPTER 1

Conscious Business

Cogito ergo sum. (I am conscious, therefore I am.)

RENÉ DESCARTES

Greatness is not a function of circumstance.

Greatness ... is a matter of conscious choice.

JIM COLLINS²

***

I love molecules, explains Marcus. You apply a certain amount of heat and a certain amount of pressure, and you know exactly what’s going to happen. At the start of my career I did great working with molecules, but now I work with people. People are unpredictable. You apply a certain amount of heat and a certain amount of pressure, and you never know what’s going to happen.

Marcus, a research manager at an oil company, has two doctorates. He is an intellectual wonder and a management disaster. Technical excellence propelled him into management, exposing his social incompetence. Marcus deals with people in the same way he dealt with molecules. This doesn’t work. In contrast to molecules, people have minds of their own.

As they climb the corporate ladder, managers like Marcus stumble and fall. They fail to make the transition from the operational requirements of the lower rungs to the leadership requirements of the higher ones. Ironically, some of the traits that drove their success as individual contributors derail their success as leaders.³ Success in business requires dealing with human beings, which is to say conscious beings. This book presents the basic principles and skills needed to deal with people while honoring their conscious nature. Although this is helpful for anybody who works, it is fundamental for those who manage and lead others. Great leadership is conscious leadership.

In his book Good to Great, Jim Collins studies what drives average companies to take a quantum leap and become extraordinary. He concludes that a crucial component of greatness is a group of leaders with a paradoxical blend of personal humility and professional will. These leaders, whom Collins calls Level 5, channel their ego ambition away from themselves into the larger goal of building a great company. All of the companies in the study that went from good to great, says Collins, had Level 5 leadership in key positions, including the CEO, at the pivotal time of transition. However, Collins couldn’t answer a central question: how to develop Level 5 leadership. I would love to be able to give you a list of steps for becoming Level 5, but we have no solid research data that would support a credible list. The inner development of a person remains a black box.⁴ This book is my effort to unlock the black box of great leadership. My key is the set of attitudes and skills that I call Conscious Business.

***

Living consciously is a state of being mentally active rather than passive. It is the ability to look at the world through fresh eyes. It is intelligence taking joy in its own function. Living consciously is seeking to be aware of everything that bears on our interests, actions, values, purposes, and goals. It is the willingness to confront facts, pleasant or unpleasant. It is the desire to discover our mistakes and correct them ... it is the quest to keep expanding our awareness and understanding, both of the world external to self and of the world within.

NATHANIEL BRANDEN⁵

***

CONSCIOUSNESS

Consciousness is the ability to experience reality, to be aware of our inner and outer worlds. It allows us to adapt to our environment and act to promote our lives. All living beings possess consciousness, but human beings have a unique kind. Unlike plants and other animals, we can think and act beyond instinctual drives and conditioning. We can be autonomous (from the Greek, self-governing). While this autonomy is a possibility, it is not a given. We must develop it through conscious choices.

To be conscious means to be awake, mindful. To live consciously means to be open to perceiving the world around and within us, to understand our circumstances, and to decide how to respond to them in ways that honor our needs, values, and goals. To be unconscious is to be asleep, mindless. To live unconsciously means to be driven by instincts and habitual patterns.

Have you ever driven down the highway on cruise control, engaged in a conversation or daydreaming, only to realize that you missed your exit? You didn’t literally lose consciousness, but you dimmed your awareness. Relevant details, such as your location and the actions needed to reach your goal, receded from the forefront of your mind. Your eyes were open, but you didn’t see. This is a poor way to drive—and an even poorer way to live.

When we are more conscious, we can better perceive our surroundings, understand our situation, remember what’s important to us, and envision more possibilities for action to attain it. Consciousness enables us to face our circumstances and pursue our goals in alignment with our values. When we lose consciousness, we are swept away by instincts and habits that may not serve us. We pursue goals that are not conducive to our health and happiness, we act in ways that we later regret, and we produce results that hurt us and those we care about.

A unique characteristic of human consciousness is self-awareness. We not only perceive the external world, we can also bear witness to our internal world. We can pose questions like, Why am I thinking what I am thinking? Do I have sound reasons for my conclusions? Am I letting my desires cloud my judgment? Self-awareness allows us to consider the deepest aspects of our existence. We can ask ourselves, Who am I? What is my mission in life? What values should guide me? How should I live? Is my behavior aligned with my values and purpose? Am I happy?

Not only do we experience self-awareness, we also recognize other-awareness. I’m talking about something more subtle than perceiving other people from an external perspective. We know that beyond people’s observable behavior, they are conscious, choosing their actions based on their reasoning. We can ask, What leads you to think what you are thinking? Do you have evidence for your conclusions? Why is this issue important to you? What do you really want? Other-awareness enables us to inquire into others’ deeper motivations, posing such questions as, What is most meaningful in your life? What are your hopes and dreams? What values guide your behavior? "What makes you