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    SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
    SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
    SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
    Ebook65 pages52 minutes

    SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management

    By David Clifford and Malk Williams

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    About this ebook

    In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.

    SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:

    • the merits of a multi-sourced approach to outsourcing service towers
    • the benefits of multi-sourcing contracts with service providers for specified towers
    • how to align multi-sourced services
    • the challenges of using a multi-sourced model
    • how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
    • the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
    • aggregating service-level performance
    • a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.

    If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

    LanguageEnglish
    Publisheritgovernance
    Release dateOct 18, 2016
    ISBN9781849288538

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      Clear and concise overview of the topic, well written and easily digestible.

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    SIAM/MSI - David Clifford

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