Communication, Collaboration, and You: Tools, Tips, and Techniques for Nursing Practice
By Cynthia Saver and Meaghan O'Keeffe
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About this ebook
Addressing difficult conversations and situations
Assessing and understanding communication styles (yours and others)
Meeting the challenges of interprofessional communication issues distinctive to nurses
Recognizing and resolving issues that can arise from workplace conflict and a multigenerational workforce
Using standardized communications tools such as SBAR (Situation, Background, Assessment, Recommendation), checklists, and mindful communication
The authors also present numerous tips on these topics as questions, which are useful for self-examination and group discussion. With this guide, the motivated nurse can better contribute to a healthy workplace environment.
This guide is the third publication in the ANA You Series. This series offers valuable tools and resources for RNs to develop leadership skills, knowledge, and strategies to create safe and effective workplace environments.
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Communication, Collaboration, and You - Cynthia Saver
The American Nurses Association (ANA) is the only full-service professional organization representing the interests of the nation’s 3.1 million registered nurses through its constituent/state nurses associations and its organizational affiliates. The ANA advances the nursing profession by fostering high standards of nursing practice, promoting the rights of nurses in the workplace, projecting a positive and realistic view of nursing, and by lobbying Congress and regulatory agencies on health care issues affecting nurses and the public.
The opinions in this book reflect those of the authors and do not necessarily reflect positions or policies of the American Nurses Association. Furthermore, the information in this book should not be construed as legal or other professional advice.
About the Authors
Meaghan O’Keeffe, RN, BSN, is a freelance healthcare writer. She received her BSN from the University of Massachusetts, Amherst and spent the first part of her career in a world-renowned pediatric institution in the Northeast. As a freelance writer, Meaghan’s focus is on empowering nurses to create a healthy environment, both on and off the clock.
Cynthia Saver, MS, RN, is president of CLS Development, Inc., in Columbia, Maryland, which provides speaking, training, and writing services. She received her master’s in nursing from The Ohio State University, Columbus. Cynthia has written and spoken on collaboration and communication topics for many years and is the editor of Anatomy of Writing for Publication for Nurses. She can be reached at csaver@clsdevelopment.com.
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ISBN print: 978-1-55810-534-8