Rating: 5 out of 5 stars
5/5
Unavailable
Unavailable
Unavailable
Ebook377 pages5 hours
Chief Crisis Officer: Structure and Leadership for Effective Communications Response
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
An organization’s crisis response involves public communications response: ensuring the general public, media, employees and other stakeholders understand (1) what has happened, and (2) what you are doing about it. Crisis events tend to ripple and echo long after the initial drama, as today’s plant explosion is tomorrow’s government investigation and next week’s class action lawsuit. In this environment a fumbled ineffective response can mean the different between a crisis that is managed…and one that manages you.
Chief Crisis Officer: Running Point in the Face of Unexpected Events explains why every company and organization needs to identify a Chief Crisis Officer, who will take the lead in preparing the organization for crisis communications response, and responding effectively when the inevitable crisis hits. Using a mixture of real life examples, strategies, and tactics, the book will break down various forms of crises into their component parts and provide both a strategic approach and the proper tools to enable the Chief Crisis Officer to assemble his or her team, and respond—effectively and efficiently—when the crisis occurs.
Chief Crisis Officer: Running Point in the Face of Unexpected Events explains why every company and organization needs to identify a Chief Crisis Officer, who will take the lead in preparing the organization for crisis communications response, and responding effectively when the inevitable crisis hits. Using a mixture of real life examples, strategies, and tactics, the book will break down various forms of crises into their component parts and provide both a strategic approach and the proper tools to enable the Chief Crisis Officer to assemble his or her team, and respond—effectively and efficiently—when the crisis occurs.
Unavailable
Read more from James F. Haggerty
In the Court of Public Opinion: Strategies for Litigation Communications Chief Crisis Officer Rating: 0 out of 5 stars0 ratingsIn the Court of Public Opinion: Winning Strategies for Litigation Communications Rating: 0 out of 5 stars0 ratings
Related to Chief Crisis Officer
Related ebooks
Executing Crisis: A C-Suite Crisis Leadership Survival Guide Rating: 0 out of 5 stars0 ratingsThe Manager’s Guide to Handling the Media in Crisis: Saying & Doing the Right Thing When It Matters Most Rating: 0 out of 5 stars0 ratingsIn Hindsight: A compendium of Business Continuity case studies Rating: 0 out of 5 stars0 ratingsCrisis Com Rating: 0 out of 5 stars0 ratingsLukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management Rating: 0 out of 5 stars0 ratingsBlindsided: A Manager's Guide to Crisis Leadership, 2nd Edition Rating: 0 out of 5 stars0 ratingsAn Ounce of Prevention Rating: 0 out of 5 stars0 ratingsReputation Capital: How to Navigate Crises and Protect your Greatest Asset Rating: 0 out of 5 stars0 ratingsCrisis Communication (PB) Rating: 5 out of 5 stars5/5Aha Moments in Brand Management: Commonsense Insights to a Stronger, Healthier Brand Rating: 0 out of 5 stars0 ratingsCRISIS MANAGEMENT: THE ART OF SUCCESS & FAILURE: 30 Case Studies in Business & Politics Rating: 5 out of 5 stars5/5The Bonner Business Series â Media Relations Rating: 0 out of 5 stars0 ratingsYour Plan is Your Parachute: A Simplified Guide to Business Continuity and Crisis Management Rating: 0 out of 5 stars0 ratingsTrainwrecks: How Corporate Reputations Collapse And Managements Attempt to Rebuild Them Rating: 0 out of 5 stars0 ratingsCrisis Communications A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsCrisis Tales: Five Rules for Coping with Crises in Business, Politics, and Life Rating: 0 out of 5 stars0 ratingsCrisis communication A Complete Guide Rating: 0 out of 5 stars0 ratingsCorporate Smokejumper: Crisis Management: Tools, Tales and Techniques Rating: 0 out of 5 stars0 ratingsThe Fundamentals of Crisis Management Rating: 0 out of 5 stars0 ratingsCompanies, Snakes & Ladders: Success in the Arab Corporate Jungle Rating: 0 out of 5 stars0 ratingsCrisis Management: How to Manage Personal Life Crises Rating: 0 out of 5 stars0 ratingsDigital press office: How to generate interest in media 2.0 and manage public relations thanks to the potential of the web Rating: 0 out of 5 stars0 ratingsWe Have A Problem: Crisis and Reputation Management in the Digital Age Rating: 0 out of 5 stars0 ratingsCompliance is a Race Car. Rating: 0 out of 5 stars0 ratingsFinancial Public Relations Rating: 0 out of 5 stars0 ratingsThe Handbook of Crisis Communication Rating: 0 out of 5 stars0 ratingsLeading in Crisis: Managing Pandemics and other Misfortunes Rating: 0 out of 5 stars0 ratingsTough Love - Power, Culture and Diversity In Negotiations, Mediation & Conflict Resolution Rating: 0 out of 5 stars0 ratingsManaging Compliance: A Very Brief Introduction Rating: 0 out of 5 stars0 ratingsPerformance Reviews A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratings
Business For You
Productivity Hacks: 500+ Easy Ways to Accomplish More at Work--That Actually Work! Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Soundtracks: The Surprising Solution to Overthinking Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5How To Pay Off Your Mortgage in 5 Years Rating: 4 out of 5 stars4/5Grant Writing For Dummies Rating: 5 out of 5 stars5/5Financial Words You Should Know: Over 1,000 Essential Investment, Accounting, Real Estate, and Tax Words Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Leadership and Self-Deception: Getting out of the Box Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5Lying Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5
Related podcast episodes
Bringing Digital Evidence into the Courtroom 0% found this document usefulBridging the Gap: Overcoming Procurement’s History - Lecture 2 0% found this document usefulEpisode 99: Why sustainability should be at the top of every brand's agenda 0% found this document usefulCreating a Future-proof Company Through Organisational Design and Workforce Planning 0% found this document usefulBill Coletti - Crisis EQ, critical moments and the power of an apology 0% found this document usefulCoronavirus & the Mining Industry; You NEED to Listen (With David Paterson) 0% found this document useful245: Top 3 Threats to Companies in 2023: Managing Public Relations Blowback 0% found this document useful21: A Crisis Case Study: Elizabeth Holmes in a bloody mess 0% found this document useful
Related articles
Introducing CATALYTIC GOVERNANCE Rotman ManagementArticle
Introducing CATALYTIC GOVERNANCE
Jan 1, 2017
10 min readPaying Attention NZ MarketingArticle
Paying Attention
Mar 20, 2018
As the old phrase goes, everyone has a story in them. And that’s where most of them should stay. But with media outlets still cutting back on editorial resource and the rise of new digital tools that have allowed brands to talk directly to consumers
3 min readWhat’s Next? Using The Coronavirus Crisis To Assess Your Business And Come Back Stronger Parents in BizArticle
What’s Next? Using The Coronavirus Crisis To Assess Your Business And Come Back Stronger
Jul 6, 2020
Many businesses are currently grappling with the impact that Covid-19 is having on their day-to-day life. It is a worrying time as businesses adjust to sudden changes in demands from consumers, and potentially having to literally stop trading. If you
3 min readComing Soon: Global Standards for ESG Performance Rotman ManagementArticle
Coming Soon: Global Standards for ESG Performance
May 1, 2023
7 min readThere’s a Perfect Number of Days to Work From Home, and It’s 2 The AtlanticArticle
There’s a Perfect Number of Days to Work From Home, and It’s 2
May 10, 2021
6 min readThe Ethics Coach on Crisis Management EntrepreneurArticle
The Ethics Coach on Crisis Management
Nov 1, 2013
2 min readHealth Insurance Companies Are Useless. Get Rid Of Them Los Angeles TimesArticle
Health Insurance Companies Are Useless. Get Rid Of Them
Aug 5, 2019
The most perplexing aspect of our current debate over healthcare and health coverage is the notion that Americans love their health insurance companies. This bizarre idea surfaced most recently in the hand-wringing over proposals to do away with priv
5 min readYour Structured Approach To Brand Management Is Killing You MarketingArticle
Your Structured Approach To Brand Management Is Killing You
Feb 11, 2018
For many years now, academics and agencies have been developing scientific models to measure the strength of the brands we build. This is based on the prevailing wisdom that a good brand is one that grows in equity over time. The result is a (very re
4 min read30 Ingredients To Success Tatler MalaysiaArticle
30 Ingredients To Success
Jul 3, 2019
The managing director of Prima Group and independent director of Caring Pharmacy Group—honoured with a Global Leadership Award for Leadership Excellence in Pharmaceutical Supplies 2017 The country manager of AmorePacific Malaysia has expanded multip
7 min readFormer Volkswagen CEO Indicted Over Emission Testing Scandal NPRArticle
Former Volkswagen CEO Indicted Over Emission Testing Scandal
May 4, 2018
A U.S. grand jury has charged Martin Winterkorn, VW's former CEO and 5 other ex-executives on felony charges of conspiracy. In 2015, VW admitted installing cheat devices in its diesel vehicles.
2 min readTHE ART OF FUTURE DESIGN — PART I: Framing, Assessing, and Identifying Relevant Contexts The European Business ReviewArticle
THE ART OF FUTURE DESIGN — PART I: Framing, Assessing, and Identifying Relevant Contexts
Jul 31, 2023
19 min readPrime Minister Jacinda Ardern NZ MarketingArticle
Prime Minister Jacinda Ardern
Jul 7, 2019
4 min readChoice Architecture 2.0: The Critical Role of Sensemaking Rotman ManagementArticle
Choice Architecture 2.0: The Critical Role of Sensemaking
May 1, 2020
12 min readResolving CONFLICT Good Health Choices Magazine NZArticle
Resolving CONFLICT
Jun 23, 2019
5 min readOpinion: Pay For Performance: A Dangerous Health Policy Fad That Won’t Die STATArticle
Opinion: Pay For Performance: A Dangerous Health Policy Fad That Won’t Die
Jan 30, 2018
Thanks to the groundless cheerleading by health-policy heavyweights, bonus-and-penalty programs spread like crabgrass through the American health care system. It's time for them to end.
4 min readHow To Regulate The Employment Relationship Farmer's WeeklyArticle
How To Regulate The Employment Relationship
Feb 25, 2022
The professional relationship between employer and employee is based on mutual benefits, respect and trust. Inevitably, in some cases, this relationship will sour due to poor work performance, conflict, misconduct, a breach of trust or other factors.
2 min readProvide Equity, Not Debt Business TodayArticle
Provide Equity, Not Debt
May 14, 2020
4 min readCoaching Corner Trail RunArticle
Coaching Corner
Aug 5, 2019
7 min readThinking Out Of The Box: Creating Shared Value And A Country Of Entrepreneurs Forbes AfricaArticle
Thinking Out Of The Box: Creating Shared Value And A Country Of Entrepreneurs
Jul 30, 2020
4 min readThe Way To Resilience Business TodayArticle
The Way To Resilience
Oct 15, 2018
4 min readSelling Ain’t Telling Inc.Article
Selling Ain’t Telling
May 5, 2020
A former editor and founding CEO of the ad agency Droga5, Andrew Essex is currently the CEO of Plan A, a marketing services holding company, the author of The End of Advertising, and a recognized authority on branding and brand storytelling. In this
4 min readCambridge Analytica In Asia: Modern-day Colonialism, Or Empathy In The Digital Age? This Week in AsiaArticle
Cambridge Analytica In Asia: Modern-day Colonialism, Or Empathy In The Digital Age?
Apr 8, 2018
From India to Malaysia, Indonesia to Thailand, Asian politicians are realising this week that they won't be spared the blowback their Western counterparts are facing over controversial data-driven campaigning practices that have been thrust into the
6 min read4 Deploy Stronger Value Propositions Within A Sales Organisation Maturity Framework ThinkSalesArticle
4 Deploy Stronger Value Propositions Within A Sales Organisation Maturity Framework
Jun 30, 2021
ThinkSales' Sales Organisation Maturity Framework Mature Sales Organisations are built on a state of optimisation that is agile and iterative. This is the path they follow. • Your Sales Organisation has not defined a ‘value-led’ proposition. In clien
2 min readPractical Ways To Reset Your Business Strategy After The Pandemic NZBusiness and ManagementArticle
Practical Ways To Reset Your Business Strategy After The Pandemic
Oct 28, 2020
2 min readThe 5 Best Practices for Improving Partner Marketing ThinkSalesArticle
The 5 Best Practices for Improving Partner Marketing
Jun 17, 2018
3 min readMcDonald's Needs To Reform Its Workplace Culture Tribune Content Agency OpinionsArticle
McDonald's Needs To Reform Its Workplace Culture
May 24, 2019
McDonald's is a quintessential business success story. It is ubiquitous throughout the world, continually growing and thriving with a stunning capacity for adaptability and resilience. Say "Big Mac" and the iconic golden arches will appear in just ab
2 min readWhy Is Data Protection Important To Small Businesses Parents in BizArticle
Why Is Data Protection Important To Small Businesses
Jan 24, 2022
3 min readCompliance Is Riskier Than Ever The European Business ReviewArticle
Compliance Is Riskier Than Ever
Jan 31, 2020
4 min readQ & A Rotman ManagementArticle
Q & A
Sep 1, 2021
You have said that despite efforts to make innovation a common practice, corporate innovation remains a paradox. How so? Very few leaders would deny the importance of innovation. And yet, there is still nothing harder than trying to innovate within a
7 min readMaking The Case That Everyone Is A Disrupter: A Book Review Of Alien Thinking The European Business ReviewArticle
Making The Case That Everyone Is A Disrupter: A Book Review Of Alien Thinking
Sep 25, 2021
5 min read
Reviews for Chief Crisis Officer
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews