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How to Provide Excellent Customer Service

How to Provide Excellent Customer Service

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How to Provide Excellent Customer Service

évaluations:
5/5 (1 évaluation)
Longueur:
31 pages
11 minutes
Éditeur:
Sortie:
Jun 28, 2019
ISBN:
9781393520566
Format:
Livre

Description

Making Your Hospitality Property Successful 

Hospitality property customer service is the care provided by hotels, resorts, inns and bed & breakfasts to guests before, during, and after their stay.

Because properties rely heavily on loyal customers and good word-of-mouth marketing, hospitality property customer training is an integral part of hotels, resorts, inns and bed & breakfasts customer service strategy. It can be difficult to get right, but doing so will lead to guests who return, again and again. 

This is a book, "How to Provide Excellent Customer Service", of tips and guidelines that can help you offer outstanding customer service to your guests, thereby setting your hospitality property apart from the competition.

Éditeur:
Sortie:
Jun 28, 2019
ISBN:
9781393520566
Format:
Livre

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How to Provide Excellent Customer Service - Gerry MacPherson

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