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The Office Warrior
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Commencer à lire- Éditeur:
- ABG ABDUL RAHIM ABG BERAWI
- Sortie:
- Aug 15, 2019
- ISBN:
- 9781393231370
- Format:
- Livre
Description
A professionally run office is desired for any private and public business machinery. This easy book is filled with relevant office skills and knowledge that are immediately usable at any office. The book is work-based, designed from the author's four decades of extensive experience.
He has worked in various organisations, large (including Malaysia Airlines and the Holiday Inn Hotels & Resorts international chain) and small ones with a few start ups. His career-based experiences thus prompted him to preach soft-skills training sessions.
AARahim assisted customer-organizations in improving their learning, motivation, creativity and thinking. His 'forte' programmes include customer-service orientation; development of trainers; office administration; clerical skills development; workplace motivations; supervisory and executive development; team building; negotiation; and, communication skills.
This compilation is not only on pure technical office skills but also those supporting ones such as on customer-service orientation and overcoming problem work situations because without them any office staffer would not go far in the organisation.
"The Office Warrior" would benefit:
(a) the existing office staff who needs guidance to stay relevant in his department. He needs tips to impress upon his superiors for promotional / upgrade opportunities;
(b) an office newbie, a rookie who's new to the office environment though maybe he's gotten his university degree; fresh from college, that is;
(c) the concerned CEO or head of department who desire massive productive performances; and,
(d) the Human Resource / Training Manager who yearns for great inspirations and pointers to plan and implement his management of the people and schedule training sessions.
Flow of the Contents:
A.The Warrior Within YOU! - discuss on those attributes that everybody has already possessed within to prepare oneself to function at any workplace environment.
B.The Warrior Battlefield - visits those core office areas where the warrior will be involved in daily; lots of ammunition here to equip the warrior pertinently.
C.Awaken the Warrior Within! - a relevant set of enhancements, inspirational sharing to make the office worker to be an authentic warrior!
This book is useful for everybody - from the 4-decade old CEO to the 5-month old despatch boy, peers at other departments, secretaries, personal assistants, desk officers, engineers, 10-year old accountant, 1-week old fresh university graduate in biology, etc. in the organisation … even if they are still new … practically, all those who are, in many ways, performing office-based stuffs in their organisations.
Here is a great compilation of real-stuff office skills for all 'warrior-minded' office personnel to boost their organisations' productivity.
Informations sur le livre
The Office Warrior
Description
A professionally run office is desired for any private and public business machinery. This easy book is filled with relevant office skills and knowledge that are immediately usable at any office. The book is work-based, designed from the author's four decades of extensive experience.
He has worked in various organisations, large (including Malaysia Airlines and the Holiday Inn Hotels & Resorts international chain) and small ones with a few start ups. His career-based experiences thus prompted him to preach soft-skills training sessions.
AARahim assisted customer-organizations in improving their learning, motivation, creativity and thinking. His 'forte' programmes include customer-service orientation; development of trainers; office administration; clerical skills development; workplace motivations; supervisory and executive development; team building; negotiation; and, communication skills.
This compilation is not only on pure technical office skills but also those supporting ones such as on customer-service orientation and overcoming problem work situations because without them any office staffer would not go far in the organisation.
"The Office Warrior" would benefit:
(a) the existing office staff who needs guidance to stay relevant in his department. He needs tips to impress upon his superiors for promotional / upgrade opportunities;
(b) an office newbie, a rookie who's new to the office environment though maybe he's gotten his university degree; fresh from college, that is;
(c) the concerned CEO or head of department who desire massive productive performances; and,
(d) the Human Resource / Training Manager who yearns for great inspirations and pointers to plan and implement his management of the people and schedule training sessions.
Flow of the Contents:
A.The Warrior Within YOU! - discuss on those attributes that everybody has already possessed within to prepare oneself to function at any workplace environment.
B.The Warrior Battlefield - visits those core office areas where the warrior will be involved in daily; lots of ammunition here to equip the warrior pertinently.
C.Awaken the Warrior Within! - a relevant set of enhancements, inspirational sharing to make the office worker to be an authentic warrior!
This book is useful for everybody - from the 4-decade old CEO to the 5-month old despatch boy, peers at other departments, secretaries, personal assistants, desk officers, engineers, 10-year old accountant, 1-week old fresh university graduate in biology, etc. in the organisation … even if they are still new … practically, all those who are, in many ways, performing office-based stuffs in their organisations.
Here is a great compilation of real-stuff office skills for all 'warrior-minded' office personnel to boost their organisations' productivity.
- Éditeur:
- ABG ABDUL RAHIM ABG BERAWI
- Sortie:
- Aug 15, 2019
- ISBN:
- 9781393231370
- Format:
- Livre
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The Office Warrior - ABG ABDUL RAHIM ABG BERAWI
Author
Dedication
This book is dedicated to all office warriors globally who may require some form of guidance, skills, tips to help them in their respective responsibilities.
Hopefully, this simple-to-understand and practical-oriented book will contribute to your searches on how to perform better at your workplace.
I would also dedicate this book to my senior princess, Dayang Nur Sabrina, and junior one, Dayang Nur Farina, for the love and support they have never failed to give me
- ‘Love the two of you, dear’ ...
Author’s Note on The Office Warrior
Background
I was very inspired to write this warrior of a book! Having preached the subject on office-based soft skills for decades, and with lots of relevant career experience (and the related testimonies to go along with them), I want to reach to a wider audience, globally, if I may put it, through this warrior.
I hope that you are one of those distant readers ...
Retrospectively, I rose up gradually, rank by rank, to eventually become an Administration Executive at our national airline company, Malaysia Airlines. This was my first employer way back in 1980.
In my executive career stints thereafter - at internationally renowned hotel brand, Holiday Inn Kuching (as the Training Manager), Sarawak Skills Development Centre (a pioneer management team member), SATT College of Hospitality & Tourism (setting this up from zero as a pioneer and Academic Director), Omega Project (again as a pioneer in this oil and gas supplier company), QS Group of Companies - I became more aware that any workplace, any organisation would need a strong team of office-based personnel with adequate technical and supporting soft skills to bring his employer to greater heights.
In the later years when I eventually became a freelance speaker / trainer on soft skills, Office Administrative Skills and
Clerical Skills Development Programme" have been my popular and core training products.
I have trained and coached a great number of participants from a wide spectrum of the multi-sector industry of Malaysia on these generic programmes. Participants hailed from the local universities, colleges; government departments / agencies; oil & gas / petrochem sectors; shipping and transportation companies; multi-sector manufacturers; local national airlines; hotels and resorts; plantations companies; power-generation organisations; supermarkets / hypermarkets; and professional set ups (legal firms, architectural companies).
So, the crux of it all is that office-based soft skills are certainly needed everywhere whether one is an operations clerk at a manufacturing company or a secretary to the CEO of an airline, or even the CEO himself!
I can still recall in one of my training engagements at a manufacturing company when I was surprised by the presence of five senior engineers in the class.
I asked one of them Why your participation??
before I started my session, and he replied that Sir, we are hungry for clerical skills to equip us at the office as most of our daily chores has been on our production floors
. They would return to the office before they knock off for the day in the late afternoon where they had to do clerical stuffs like typing reports, updating physical files, managing papers, roster planning, etc.
At the end of my two-day programme, one of these senior-graded employee stood up, spoke in front of the 30-strong class that they really benefited from my programme! From that day onwards, I began to realise (and safely so) that office clerical skills are even needed by technical professionals as well as the CEO of any organisation! Hahaha ...
What’s Inside?
This book is the collection of those skills I have preached over the years for you. The skills discussed herein are foundational (to a certain extent) - some are personal. Some are perhaps psychological, with most primarily needed at your workplace. And most importantly, this book is so easy to read!
This compilation is not only on pure technical office-based soft skills but also those pertinent supporting skills such as on customer-service orientation and an appreciation of VBAI because without them any employee would not go far in the organisation, and the organisation would not go far in their industry.
I believe you are very much familiar with most of them.
Like in my training / speaking engagements, my role in this book is to share, discuss and work with you how you can enhance those familiar skills to enrich
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