ISO 41000 – GAME-CHANGER OR WHITE ELEPHANT?

In April this year I had the pleasure of facilitating a discussion around the new international facilities management standards at Total Facilities in Melbourne. Two key conclusions resulted from the discussion around various aspects of the new Standards.

The first of these was that the Standards are likely to represent a game-changer for the industry by establishing industry-wide benchmarks of quality and performance. For service providers this means that they will be able to establish systems and procedures that are measurable against defined targets and for demand organisations there is now a framework against which they can specify and measure service provision.

The second conclusion