The Kindness Code: Seven Keys to Unlocking the Power of Kindness at Work
By Magnus Wood
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About this ebook
If you’re a leader of a global corporation – great! You will learn how cultivating a culture of kindness can have a positive impact on your triple bottom line of people, profits and planet. Employees love working in kind environments. Customers and consumers adore kind companies. The evidence reveals unquestionably that when you invest in kindness as a leader, the rewards come back in spades.
However, the secret super-power of this book lies in the revelation that you don’t have to be the boss to make a difference. Anyone, repeat ANYONE can start a kindness revolution at work. The Kindness Code takes you by the hand and walks you through seven highly practical ways that you can start practicing kindness immediately and influence the environment around you.
Packed full of recent research, this book proves that kindness is the future for successful, sustainable organisations. If you manage a small team and want performance improvements without the whip-cracking – this book shows you how to achieve it. If you run a huge multi-national and want to infuse the entire organisation with kindness – you’ll learn it in the book.
Perhaps most importantly of all, if you’re a small voice within a noisy and sometimes unkind organisation, and you wonder how on earth you can create impact – BUY THIS BOOK! It is the most empowering read on individual kindness you will ever encounter.
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The Kindness Code - Magnus Wood
Copyright © 2020 Magnus Wood
The moral right of the author has been asserted.
Apart from any fair dealing for the purposes of research or private study,
or criticism or review, as permitted under the Copyright, Designs and Patents
Act 1988, this publication may only be reproduced, stored or transmitted, in
any form or by any means, with the prior permission in writing of the
publishers, or in the case of reprographic reproduction in accordance with
the terms of licences issued by the Copyright Licensing Agency. Enquiries
concerning reproduction outside those terms should be sent to the publishers.
Matador®
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Tel: 0116 279 2299
Email: books@troubador.co.uk
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ISBN 9781800468733
British Library Cataloguing in Publication Data.
A catalogue record for this book is available from the British Library.
Matador® is an imprint of Troubador Publishing Ltd
For my beautiful daughters, Alice and Olivia.
Contents
Before We Start...
Introduction
Key #1 – Acknowledge the Power of Kindness
What Is Kindness?
Kindness Improves Our Mental and Physical Wellbeing
Kindness improves our mood
Kindness decreases stress
Kindness decreases anxiety
Kindness elevates our energy levels
Kindness can even help us live longer!
Kindness Is Good for Business
Kindness increases trust
Kindness helps everyone work better together
Kindness heightens employee engagement and commitment
Kindness fuels learning, creativity and innovation
Kindness helps attract talent
Kindness encourages customer loyalty
Takeouts
Questions to Take You Further
Kindness Challenge #1
Key #2 – Kindness Starts with You
Kindness Starts with You
Be Kinder to Yourself
How to Be Kinder to Yourself
Perspective — Seeing things for what they are
Acceptance — Cutting yourself some slack
Action — Daily kindness
Takeouts
Questions to Take You Further
Kindness Challenge #2
Key #3 – Practise Kindness Indiscriminately
Why Are We Kind to Each Other?
Practise Kindness Indiscriminately
Giving kindness makes us happier than receiving it
Kindness makes us feel more in control
Kindness creates strong bonds between us
Takeouts
Questions to Take You Further
Kindness Challenge #3
Key #4 – Practise Kindness in Good Times and Bad
Deliberately Practising Kindness
Takeouts
Questions to Take You Further
Kindness Challenge #4
Key #5 – Reflect and Recharge
Takeouts
Questions to Take You Further
Kindness Challenge #5
Key #6 – Kindly Call Out Unkindness
Sometimes People Don’t Realise They’re Being Unkind
Using Kindness to Deal With Unkindness
Takeouts
Questions to Take You Further
Kindness Challenge #6
Key #7 – Pass It On
Kindness Is Contagious
Takeouts
Questions to Take You Further
Kindness Challenge #7
The Kindness Code
Your Kindness Revolution Starts Here
Connect with Magnus
Websites
Social Media
Acknowledgements
About Magnus and The Kindness Consultancy
About Magnus
About The Kindness Consultancy
Notes
Before We Start...
You know your problem, Magnus?
My boss fixed me with a hard stare.
Here we go, I thought. He thinks he’s going to help me by pointing out how wrong I am. I hadn’t been leading the business for long but had already become accustomed to the way the boss operated.
Your problem, Magnus...
Pause for effect.
...is that you’re just too kind.
Stare hardened – presumably to reinforce the point – then softened as he put his hand on my shoulder. Here comes the fatherly advice bit...
You need to be tougher with your team. Make them compete with each other to get ahead.
He looked around an empty office. At 7.30am.
Get them starting work at the same time as you and wanting to be the last man out. They need to be ambitious – and ruthless. After all, it’s what I expect from you.
We returned to the P&L and how I was going to make up the shortfall on targets I’d inherited, never agreed to, and thought were unrealistic, putting unnecessary extra pressure on everyone.
To succeed you have to do whatever it takes.
If that means fighting, you fight.
If it means running your business in a hierarchy, with strict command and control to get people to do exactly what you want, then that’s what you have to do.
If people can’t cut it, let them go.
The market is tough. Your people have to be tougher.
Nice guys finish last.
There’s no place for kindness at work.
---
To my boss, and to all the bosses I have worked with who share his view, and to all the people who think work has to be dog-eat-dog – you are one of the reasons I wrote this book.
Because I believe you’re wrong.
In fact, I can prove