QUISTIONNAIRE I am student of 2ND YEAR MBA I am doing project on A study on Customer satisfaction of Coca Cola as a part of study.

I request you to provide the required information for the completion of my study. Promise that the information is used exclusively for academic purpose only

NAME:
ADDRESS:

A) SEX:

MALE [ 90 ] FEMALE [ 60 ] 30 ] 22-30 [ 55 ] 31-41 [ 45 ] 42 above [ 20 ]

B) AGE: 12-20 [ C) OCCUPATION:

SELF EMPLOYED:[ 60 ] HOUSE WIFE: [ 20 ]

PROFFESSIONAL: [ 30 ] STUDENT: [ 40 ]

1) Do you like coca cola product? YES [ ] NO [ ]

2) Do you think that sales promotion program that is presently undertaken by Coca cola are satisfactory? YES [ ] NO [ ] 3) Do you think coca cola has a reasonable price? YES [ ] NO [ ]

4) Do you think Coca cola cold drink has satisfactory test as compare than Other? a) Strongly agree b) Agree

c) Strongly disagree d) Disagree e) Neither agree nor disagree 5) Do you think coca cola is product which sells in large no. of retail shops? a) Strongly agree b) Agree c) Strongly disagree d) Disagree e) Neither agree nor disagree 6) Customer are satisfied with choice regards flavor in coca cola? a) Strongly agree b) Agree c) Strongly disagree d) Disagree e) Neither agree nor disagree 7) Customers are satisfied with the test of coca cola soft drink? a) Strongly agree b) Agree c) Strongly disagree d) Disagree e) Neither agree nor disagree 8) Service quality of coca cola is best among the competitor? a) Poor b) Fair C) Good d) Excellent e) Very good 9) Rating for customer service of the Coca cola? a) Poor b) Fair C) Good d) Excellent

e) Very good 10) Have you ever tasted coke?

Yes [ ] no [ ] 11) How frequently do you consume coke in a week?

A) 0 2 times [ b) 3 - 5 times [ ]

] ]

c) More than 5 times [

12) How will you rate the product? a) Poor b) Fair C) Good d) Excellent e) Very good 13) What do you consider the most while choosing the cold drink?
A) Brand B) Taste c) Others 14) In your opinion, what should be the normal size of the cold drink? a) 200ml b) 250 ml c) 300ml 15) In your opinion, what should be the reasonable price of the cold drink? a) 6 Rs b) 7 Rs c) 8 Rs d) 9 Rs e) 10 Rs

16) Do you feel any difference between coke& other substitutes available in the market such as Pepsi dew etc.? A) Yes b) No c) Indifferent 17) Do you consider that product is safe for your health? a) Yes b) No c) Cant say