Multi-Disciplinry Senior Design I: Drill QFD Example

Durrable Time to Drill Hole using a 3/8" Bit on 1' Think Hardwood Power External Maximum Temperature Weight Vibration Time to Install Bit Noise Level Torque Customer Comfort Rating Industrial Design Customer Acceptance Rating Storage Volume Available Customer Intervention rate Accepts Standard Drill Bits Accepts Screwdriver Bits Is Reversible Drill Envelope Volume Preferred

+ +

+ NO INPUT IN THIS AREA + + + + + + + + + -

Correlation Codes + + Very Positive + Positive - Negative - - Very Negative

Time to Drill Hole using a 3/8" Bit on 1' Think Hardwood

up dwn nom dwn dwn dwn dwn dwn up up up Engineering Metrics

up dwn up

up nom nom Customer Perception

Industrial Design Customer Acceptance Rating

External Maximum Temperature

Accepts Standard Drill Bits

Customer Intervention rate

Storage Volume Available

Customer Comfort Rating

Accepts Screwdriver Bits

Drill Envelope Volume

Customer Weights

Time to Install Bit

Is Reversible

Noise Level

Worse

Vibration

Durrable

Weight

Customer Requirements Provides plenty of power to drill holes Makes holes faster than by hand Maintains power for several hours Can also drive screws The drill feels good in the users hand The drill is lightweight The drill is safe to use The user can easily resist the drill's twisting Can cotroll the speed at which holes are drilled The drill is reversible The drill is easy to set up The drill is easy to use The drill lasts a long time The drill is easy to store The drill is quiet The drill looks good The drill can store drill bits

Torque

Power

4 b b b b b bA b b b b b b bA b

9 9 3 3 9 3 9 3 3 1 9 9 9 3 3 3

9 3

9 3 9 1 9 1 3 3 3 9 1 3 9 1 3

9 3 1 1 9 9

9 9

A A A A A Ab Ab 9 A A A 9 A A Ab

9 9 3 3 3

1 9 3

3 3 9 9

9 9 9

Passes Industry Stndard Drop Test

Technical Targets

< 1 intervention per 8hrs of Use

Resonant Frequency > 100 Hz

5% of Envelope Volume

90% acceptance Rating

90% acceptance Rating

> 800 Watts

> 100 in-lbs

< 5 second

Technical Benchmarking

Better 5 4 Ab 3 2 Worse 1 Raw score Relative Weight 81

b A 117

b A 13% 183

b A

A b

b A

b A

b A

Ab

b A

b A

b A

A b

b A

b A

b A

A b

12"x8"x4"

< 10 sec

< 10 dB

< 5 lbs

< 70 F

Yes

Yes

yes

A: Black & Decker b: Makita

108

10% 135

15% 201

84

81

90

54

81

27

54

27

6%

9%

6%

6%

7%

8%

4%

6%

2%

4%

0%

2%

1%

2%

27

5 A A

Better