Communication Comprises of 3 Vs

Verbal 7% Vocal 38% Visual 55%

3. Impact of culture
When in Rome, do as Romans do. Italians one to five 1 Thumb 2 index finger Thumb power and superiority signal

Non Verbal Communication

PRINCIPLES

1.Supplements Verbal Communication 2.Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values

Forms of Non-Verbal Communication

Conscious Non- Verbal Communication

Subliminal Non Verbal Communication

Aims & Goals of Non Verbal Communication a. to Create impressions through body language & paralanguage b. to Initiate and manage interactions c. to Express emotions d. to Convey deception e. to Convey power

NON VERBAL COMMUNICATION

TYPES

Body Language Para Language Space Language Time Language Sign Language

Body Language

Appearance Posture Gestures Eye contact Handshake

Para Language

Pitch Speed Pause Non Fluencies Volume

Space Language
Intimate zone Personal Social Public Layout Colour

Time Language

Time Management Planning Organising Avoid time robbers

Sign Language

Audio Signs
Visual Signs& Symbols

Guidelines to Improve non verbal communication

A. B. C. D. E. F. Monitor your non verbal communication Learn to interpret others Develop self awareness Develop self awareness Ask friends for feedback Videotape yourself and improve

Some Negative Gestures

1.

Nervousness

Hands in pocket Biting nails Scratching Looking at the ceiling

Negative Gestures
2.

Aggressiveness

Staring Pointing at someone Showing a fist

Negative Gestures

3 Rudeness
.

Shake hands too hard Whisper Yawn Look at watch

Negative Gestures
4. Self

Importance

Eyes closed while talking Looking overt the top of glasses Head bent back wards

Negative Gestures
5. Superiority

Not acknowledging greetings Shouting orders Continue to work as others speak Reclining in chair

Non Verbal Communication

KOPPACT

KOPPACT-

Kinesics Occulesics Paralinguistics Proximics Artifacts Chronemics Tactilics