Effective Interpersonal Skills

Barriers to Communication

• Physical or environmental barrier

• Language barrier

• Personal or socio psychological barrier

 Tactful Conversations
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
 A Matter of Attitude

Go For It Let’s Both Win

Let’s Trade
Confidence

Run Away Yes Boss

Confidence
 Building Relationship
• Become genuinely
interested in other
people
• Call people by their
names
• Talk in terms of the
other person’s interest
• Smile
• Listen