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55% of consumers
who dont use self-checkout when available said it was because they had too many items or self-checkout wasnt available at the time of checkout.
78%
of self-checkout users
of the cashier-assisted customers indicated they have used self-checkout at that store before.
60% indicated
64% 44%
of self-checkout users and of cashier lane customers agree that retailers who offer self-checkout provide better customer service.
Self-checkout shoppers
1 in 4 self-checkout users
would shop at their preferred grocery stores less frequently if self-checkout was no longer an option for them.
www.ncr.com
Source: NCR third-party commissioned research that surveyed over 400 U.S. consumers, JanuaryJuly of 2012