Effectiveness of Customer Relationship Management With Reference To Retail Banking Customers of Selected Public Sector Banks in Indore Region

Name Aman Mishra ATISH JAISWAL Lokesh Kumar ANIL PRATAP SINGH Anuj Jain deepshikha Suyash avi
minocha Saurabh Patni Mukul Manjrekar chitrangi Akanksha Pandey Mohammed Shakir Tigala k.c.modak Booti Sankhla hari oum tiwari VINOD SHARMA SAWAN KANADE Prabhudatt Jyotshi Hrishabh Jain yogesh shivhare Hemant Jain Rina Dwivedi Jaya Singhal Rashmi Mehta Manish Tamrakar AJAY MISHRA deepika Sourav Modi Indrajeet Gugliya Rachit Chaturvedi shrey jain Vignesh Varun Acharya Rinkesh Bafna Anuradha S Parihar Nidhi Mitra Divesh motwani Akhilesh Pawar asadullah khan Niranjan sharma Arpit Ghosh anurag pandey kanchan sharma Raghav Goswami Nupur Yadav Devendra Sharma Abhijit Namdev sourabh pandey Saurav Nema Rupesh Jain Vijay Mishra Dushyant Vishwakarma Krishna K Sharma
Gender 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male
Age (in years) 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 4. 50- 60 1. 18-30 3. 40-50 1. 18-30 1. 18-30 3. 40-50 2. 30-40 2. 30-40 2. 30-40 2. 30-40 4. 50- 60 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 3. 40-50 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 4. 50- 60 2. 30-40 1. 18-30 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30 3. 40-50 2. 30-40 4. 50- 60 1. 18-30 3. 40-50
Education 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 1. 12th 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate
Occupation 4. Student 4. Student 2. Businessman 4. Student 3. Professional 2. Businessman 3. Professional 1. Service 4. Student 4. Student 4. Student 4. Student 4. Student 4. Student 4. Student 4. Student 1. Service 4. Student 3. Professional 4. Student 2. Businessman 2. Businessman 5. Homemaker 5. Homemaker 5. Homemaker 1. Service 1. Service 2. Businessman 3. Professional 2. Businessman 4. Student 4. Student 3. Professional 2. Businessman 1. Service 4. Student 3. Professional 4. Student 4. Student 4. Student 1. Service 2. Businessman 4. Student 4. Student 3. Professional 1. Service 4. Student 2. Businessman 4. Student 2. Businessman 1. Service 1. Service 1. Service 2. Businessman
Sumit soni Sanjay Sarkar anchal singh sneha adolkar afsha zarin om prakash pandey vikas rai chirpreet tuteja devendra namdev jayram shukla prateek khare nupur maheshwari jalpa nilesh vajpayee gurusharan mahto depali jain trapti maheshwari punit sharma pramod lahoti roshni nigam tapan joshi ashok srinivasan Harsha kanhai bhavishya parmar nischal jain tina singh deepak thakkar ankit kudar tarun chandak swapnil awasthi Pramit Kumar Agrawal mahaveer jain dheemant purohit Bhavina Joshi Jaya sanghi sandeep soni Megha Jain Mohhamad Nasir Khan Kapil Nikam Braj Mohan Tiwari Pritesh Heda Kapil tarey Arshi Nabi Mahesh Patel Dr. Pranav Shastriya Braj Mohan Tiwari Romit Kheda Suraj yadav Shivani singh Madhvi Joshi ramesh deepak singh rachnesh kapadia sumit khurana dilip rajput
1. Male 1. Male 2. Female 2. Female 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male
1. 18-30 2. 30-40 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 2. 30-40 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 2. 30-40 5. Above 60 1. 18-30 2. 30-40 1. 18-30 2. 30-40 1. 18-30 3. 40-50 3. 40-50 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30 1. 18-30 2. 30-40 2. 30-40 4. 50- 60 2. 30-40 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 4. 50- 60
1. 12th 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 1. 12th 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 1. 12th 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 1. 12th 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate
2. Businessman 3. Professional 1. Service 5. Homemaker 5. Homemaker 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 2. Businessman 4. Student 4. Student 2. Businessman 6. Other 5. Homemaker 3. Professional 1. Service 2. Businessman 5. Homemaker 1. Service 1. Service 4. Student 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 1. Service 2. Businessman 4. Student 5. Homemaker 3. Professional 5. Homemaker 1. Service 3. Professional 2. Businessman 2. Businessman 1. Service 1. Service 1. Service 1. Service 3. Professional 2. Businessman 2. Businessman 4. Student 5. Homemaker 2. Businessman 4. Student 2. Businessman 1. Service 1. Service
shweta jain vipin katara varun mohan vajpayee ritu paliwal anupam parihar narpesh solanki divya jain anilesh pritam shivam mishra manpreet saluja arun singh ankit mehta hema fandse satyajeet rastogi jitesh dipchandani darpan ahirwar abhilash sengar saurabh singh Dhruv jain jitendra khumre Moksha talwar rupal verma lokesh verma amita soni saranjoy bhatt rohan manjhi richa sharma ashfaq khan prakash parikh dushyant gaharwar komal sharma sejal jain Raunak Trivedi Piyush bakliwal kavita bafna arpana singh deepak bhavsar ranjit sonkar Riddhi Choubey Sawan singh rajput puran pratap singh koyal ahuja Vinod Gite Vimaljet hanjra sapna prajapati Shilpesh Jain Sauvik parmar anshul tyagi Jay Mundra rinkesh lande amit mehta Rahul paliya Shikha Shukla Seema Agarwal Shivansh Mishra
2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 2. Female 1. Male
1. 18-30 3. 40-50 3. 40-50 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 1. 18-30 2. 30-40 3. 40-50 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 1. 18-30 2. 30-40 2. 30-40 1. 18-30 1. 18-30 2. 30-40 5. Above 60 1. 18-30 2. 30-40 1. 18-30 2. 30-40 1. 18-30 3. 40-50 3. 40-50 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30
2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 1. 12th 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 1. 12th 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate
5. Homemaker 1. Service 1. Service 4. Student 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 2. Businessman 3. Professional 2. Businessman 4. Student 4. Student 3. Professional 2. Businessman 1. Service 4. Student 3. Professional 4. Student 5. Homemaker 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 2. Businessman 4. Student 4. Student 2. Businessman 6. Other 5. Homemaker 3. Professional 1. Service 2. Businessman 5. Homemaker 1. Service 1. Service 4. Student 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 1. Service 2. Businessman 4. Student 5. Homemaker 3. Professional
Suman Mishra Ojaswi Baghel Jeevan singh Mandal Suresh Lahoti Vineet Shrivastav Darpan Shrivastav Sudha Tripathi Sandeep Jain Sharan Jyotshi Sanjiv Rathi Pravin Singh Govind Choubey Sonam Jain Nimit Sharma Ranjan Khabia Sanjay Singh Raviprakash Dwivedi Shubham Jain Yatindra Sawant Pratik Sahu Sunil Chaure Mansi dubey gaurav tripathi Sadhna Upadhyay Aashsih Patni Varun Bothra Rachna Bhargav Tarun Acharya Manoj Pandey Anchal soni Santosh Prajapati Megha Karnik Swayam singh Parihar Mohan Dangi Surbhi Gandhi Paridhi Singhal Pritesh Jaswani Ankit Kasliwal Kapil Jain Suresh Jatav Hrishabh Kochar Saurav Modi Vishesh Geetanjali Tamrakar Abde ali Abhishek Sharma Anukul Thakur Ajay Sharma Kanush sahu Anuprita yadav arpit Joshi Nelson Harry gaurav Mishra Mayank Dubey Naveen Jaswani
2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male
1. 18-30 3. 40-50 3. 40-50 1. 18-30 2. 30-40 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 3. 40-50 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 2. 30-40 5. Above 60 2. 30-40 2. 30-40 1. 18-30 2. 30-40 1. 18-30 3. 40-50 3. 40-50 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40
2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 1. 12th 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 1. 12th 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 1. 12th
5. Homemaker 1. Service 1. Service 4. Student 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 1. Service 3. Professional 2. Businessman 4. Student 4. Student 3. Professional 2. Businessman 1. Service 4. Student 3. Professional 4. Student 5. Homemaker 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 2. Businessman 4. Student 4. Student 2. Businessman 6. Other 5. Homemaker 1. Service 1. Service 2. Businessman 2. Businessman 1. Service 1. Service 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 2. Businessman 3. Professional 2. Businessman 4. Student 4. Student 1. Service
Rishita Porwal Pankaj Yadav Abhishek Agarwal Harjeet Singh ruchir chandatre Himanshu Modak Aditya Malviya Sarvesh Mohan Manish Punekar Mahesh Joshi Saeed Ahmed Preeti jain Prateek Mangal Saurav Sathe Avinash Bhaskar Jain sandeep baheti Nadeem Bohra Ruchi Shrivastav Lakhan Aman Mishra Divya Mishra Shruti Maheshwari Sameer Sharma Lucky seth Pankaj Moolchandani Pradeep goyal Geeta Sharma Ratnesh jain Vinay Pathak Harvinder singh Hanjra Kritesh Gautam Udit Singh Jirati Mohit Jain Swati Mundra gagan Chopra Vikram Singh Yogesh Talreja Punet wadhwani Dhanendra Thakur Abhivyakti Muktesh Mukati Ganesh Singh Abhidatt Sharma Anudatt Sharma Raju Solanki Rashmi Kawal Chetan Chauhan Samyak Jain Khyati Jain Darpan Bagrecha Devedra Singh Rathor Sanjay Kevat Abhijit Saraf Manpreet Rajpal
2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 2. Female 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male
1. 18-30 3. 40-50 3. 40-50 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30 1. 18-30 2. 30-40 2. 30-40 4. 50- 60 2. 30-40 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 1. 18-30 2. 30-40 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 4. 50- 60 1. 18-30 3. 40-50 3. 40-50 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 2. 30-40 1. 18-30 3. 40-50 2. 30-40 4. 50- 60
2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 3. Post Graduate 1. 12th 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate
5. Homemaker 1. Service 1. Service 4. Student 1. Service 2. Businessman 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 1. Service 2. Businessman 4. Student 5. Homemaker 3. Professional 5. Homemaker 1. Service 3. Professional 2. Businessman 2. Businessman 1. Service 1. Service 1. Service 1. Service 3. Professional 2. Businessman 2. Businessman 4. Student 5. Homemaker 2. Businessman 4. Student 2. Businessman 1. Service 1. Service 5. Homemaker 1. Service 1. Service 4. Student 4. Student 1. Service 1. Service 2. Businessman 2. Businessman 5. Homemaker 2. Businessman 4. Student 2. Businessman 1. Service 1. Service
CA Anuradha Jain Pushpak yadav Mahadev Manish Vishal Gupta Pushpank Tugnawat Mehul jain Himanshu Murar Saurabh sharma harshit Devesh Anisha jain Shashank Jain Deepak Khandelwal Sonu Sharma Ayushi Helan abhishek khatod Ronit Shinde Niraj Jain Kalpesh Nigam Arvind Hingole Sumit Singh Vikas Jain Vraddhi Jain Mithlesh Maheshwari Shyamsundar Mishra
2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 1. Male 2. Female 1. Male 1. Male
1. 18-30 3. 40-50 3. 40-50 1. 18-30 1. 18-30 2. 30-40 2. 30-40 1. 18-30 3. 40-50 1. 18-30 2. 30-40 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40 3. 40-50 1. 18-30 1. 18-30 1. 18-30 1. 18-30 1. 18-30 2. 30-40
2. Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate 2. Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 3. Post Graduate 2. Graduate 3. Post Graduate 2. Graduate
4. Student 1. Service 1. Service 4. Student 4. Student 1. Service 5. Homemaker 2. Businessman 2. Businessman 6. Other 3. Professional 4. Student 2. Businessman 3. Professional 2. Businessman 4. Student 4. Student 3. Professional 2. Businessman 1. Service 4. Student 3. Professional 4. Student 5. Homemaker 4. Student 1. Service
Marital Status 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 1. Single 2. Married 1. Single 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 2. Married 1. Single 2. Married
Annual Income (in Rs.) 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 4. Above 5, 40,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000
1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married
2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000
2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 2. Married
1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000
2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 1. Single 1. Single 2. Married
1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000
2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 2. Married 2. Married
1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000
2. Married 2. Married 2. Married 1. Single 1. Single 2. Married 2. Married 2. Married 2. Married 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 1. Single 1. Single 1. Single 2. Married 2. Married 1. Single 2. Married 1. Single 2. Married 1. Single 1. Single
1. Below 1, 80,000 4. Above 5, 40,000 2. 1, 80,000 - 3, 60,000 2. 1, 80,000 - 3, 60,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 4. Above 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 3. 3, 60,000 - 5, 40,000 4. Above 5, 40,000 1. Below 1, 80,000 3. 3, 60,000 - 5, 40,000 1. Below 1, 80,000 1. Below 1, 80,000 1. Below 1, 80,000 2. 1, 80,000 - 3, 60,000
1.) Which bank/banks are you currently banking with? 5. Union Bank of India 1. State Bank of India 1. State Bank of India 4. Punjab National Bank 4. Punjab National Bank 1. State Bank of India 4. Punjab National Bank 1. State Bank of India, 2. Bank of India 2. Bank of India 2. Bank of India 3. Bank of Baroda 4. Punjab National Bank 4. Punjab National Bank 1. State Bank of India 1. State Bank of India 1. State Bank of India, 4. Punjab National Bank 4. Punjab National Bank 1. State Bank of India, 2. Bank of India 4. Punjab National Bank 5. Union Bank of India 2. Bank of India, 3. Bank of Baroda 5. Union Bank of India 5. Union Bank of India 1. State Bank of India 6. Allahabad Bank 4. Punjab National Bank 4. Punjab National Bank 1. State Bank of India 1. State Bank of India 2. Bank of India 1. State Bank of India 4. Punjab National Bank 1. State Bank of India 2. Bank of India 1. State Bank of India 2. Bank of India, 3. Bank of Baroda 2. Bank of India 1. State Bank of India 2. Bank of India 4. Punjab National Bank 4. Punjab National Bank 2. Bank of India 1. State Bank of India 1. State Bank of India 1. State Bank of India 2. Bank of India 4. Punjab National Bank 2. Bank of India 2. Bank of India 3. Bank of Baroda 2. Bank of India 3. Bank of Baroda 4. Punjab National Bank 3. Bank of Baroda
2. Bank of India 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 3. Bank of Baroda 4. Punjab National Bank 5. Union Bank of India 4. Punjab National Bank 5. Union Bank of India 1. State Bank of India, 3. Bank of Baroda 4. Punjab National Bank 5. Union Bank of India 4. Punjab National Bank 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India 5. Union Bank of India 5. Union Bank of India 3. Bank of Baroda 3. Bank of Baroda 5. Union Bank of India 6. Allahabad Bank 1. State Bank of India 1. State Bank of India 2. Bank of India 3. Bank of Baroda 2. Bank of India, 3. Bank of Baroda 3. Bank of Baroda 3. Bank of Baroda 1. State Bank of India, 4. Punjab National Bank 3. Bank of Baroda 3. Bank of Baroda 2. Bank of India 2. Bank of India, 3. Bank of Baroda 2. Bank of India, 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 3. Bank of Baroda 5. Union Bank of India 3. Bank of Baroda 3. Bank of Baroda 2. Bank of India 2. Bank of India, 3. Bank of Baroda 2. Bank of India 3. Bank of Baroda 5. Union Bank of India 1. State Bank of India 6. Allahabad Bank 1. State Bank of India, 4. Punjab National Bank 6. Allahabad Bank 6. Allahabad Bank 1. State Bank of India, 2. Bank of India 2. Bank of India, 3. Bank of Baroda 2. Bank of India, 3. Bank of Baroda 3. Bank of Baroda 6. Allahabad Bank 6. Allahabad Bank
5. Union Bank of India 6. Allahabad Bank 1. State Bank of India, 3. Bank of Baroda 4. Punjab National Bank 2. Bank of India 4. Punjab National Bank 2. Bank of India 2. Bank of India 2. Bank of India 1. State Bank of India 1. State Bank of India, 4. Punjab National Bank 5. Union Bank of India 2. Bank of India, 3. Bank of Baroda 2. Bank of India 2. Bank of India 1. State Bank of India 7. Other 4. Punjab National Bank 2. Bank of India 6. Allahabad Bank 1. State Bank of India 2. Bank of India, 4. Punjab National Bank 1. State Bank of India, 4. Punjab National Bank 1. State Bank of India 5. Union Bank of India 4. Punjab National Bank 2. Bank of India 2. Bank of India, 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 5. Union Bank of India 7. Other 2. Bank of India 2. Bank of India 1. State Bank of India 2. Bank of India 2. Bank of India, 3. Bank of Baroda 1. State Bank of India, 4. Punjab National Bank 3. Bank of Baroda 5. Union Bank of India 6. Allahabad Bank 4. Punjab National Bank 1. State Bank of India, 3. Bank of Baroda 2. Bank of India 6. Allahabad Bank 1. State Bank of India, 3. Bank of Baroda 6. Allahabad Bank 1. State Bank of India, 2. Bank of India 2. Bank of India, 4. Punjab National Bank 6. Allahabad Bank 1. State Bank of India 2. Bank of India, 4. Punjab National Bank 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 6. Allahabad Bank 6. Allahabad Bank
5. Union Bank of India 6. Allahabad Bank 4. Punjab National Bank 2. Bank of India 2. Bank of India 6. Allahabad Bank 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 1. State Bank of India, 2. Bank of India 1. State Bank of India 6. Allahabad Bank 3. Bank of Baroda 1. State Bank of India, 3. Bank of Baroda 2. Bank of India, 4. Punjab National Bank 2. Bank of India 1. State Bank of India 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India 6. Allahabad Bank 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 4. Punjab National Bank 3. Bank of Baroda 1. State Bank of India 5. Union Bank of India 4. Punjab National Bank 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India 1. State Bank of India 5. Union Bank of India 1. State Bank of India, 3. Bank of Baroda 5. Union Bank of India 4. Punjab National Bank 1. State Bank of India 4. Punjab National Bank 3. Bank of Baroda 5. Union Bank of India 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 2. Bank of India 5. Union Bank of India 1. State Bank of India 6. Allahabad Bank 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India 4. Punjab National Bank 4. Punjab National Bank 2. Bank of India, 4. Punjab National Bank 5. Union Bank of India 1. State Bank of India, 3. Bank of Baroda 1. State Bank of India, 2. Bank of India 5. Union Bank of India 3. Bank of Baroda
5. Union Bank of India 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 1. State Bank of India, 3. Bank of Baroda 4. Punjab National Bank 4. Punjab National Bank 1. State Bank of India 4. Punjab National Bank 1. State Bank of India 6. Allahabad Bank 6. Allahabad Bank 1. State Bank of India 6. Allahabad Bank 1. State Bank of India 1. State Bank of India 1. State Bank of India 2. Bank of India, 4. Punjab National Bank 1. State Bank of India 1. State Bank of India 1. State Bank of India, 2. Bank of India 4. Punjab National Bank 1. State Bank of India 7. Other 7. Other 1. State Bank of India 7. Other 1. State Bank of India, 3. Bank of Baroda 3. Bank of Baroda 5. Union Bank of India 1. State Bank of India, 2. Bank of India 2. Bank of India 1. State Bank of India 3. Bank of Baroda 5. Union Bank of India 1. State Bank of India, 2. Bank of India 7. Other 5. Union Bank of India 3. Bank of Baroda 7. Other 1. State Bank of India, 3. Bank of Baroda 5. Union Bank of India 6. Allahabad Bank 3. Bank of Baroda 2. Bank of India, 4. Punjab National Bank 2. Bank of India 6. Allahabad Bank 2. Bank of India 6. Allahabad Bank 6. Allahabad Bank 1. State Bank of India, 2. Bank of India 5. Union Bank of India 5. Union Bank of India 3. Bank of Baroda 6. Allahabad Bank 1. State Bank of India
1. State Bank of India, 2. Bank of India 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 1. State Bank of India 2. Bank of India, 4. Punjab National Bank 5. Union Bank of India 1. State Bank of India, 2. Bank of India 6. Allahabad Bank 6. Allahabad Bank 1. State Bank of India 6. Allahabad Bank 5. Union Bank of India 1. State Bank of India 6. Allahabad Bank 2. Bank of India 1. State Bank of India 1. State Bank of India, 2. Bank of India 1. State Bank of India 6. Allahabad Bank 6. Allahabad Bank 2. Bank of India, 4. Punjab National Bank 5. Union Bank of India 6. Allahabad Bank 1. State Bank of India 5. Union Bank of India 2. Bank of India, 4. Punjab National Bank
2.) From how many years you are doing business with your current bank? 1. 0-5 years 1. 0-5 years 1. 0-5 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 5. More than 20 years 2. 5-10 years 5. More than 20 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 5. More than 20 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 1. 0-5 years 1. 0-5 years 4. 15-20 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 5. More than 20 years 2. 5-10 years 4. 15-20 years
2. 5-10 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 2. 5-10 years 2. 5-10 years 3. 10-15 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 5. More than 20 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 3. 10-15 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 3. 10-15 years 3. 10-15 years 5. More than 20 years 2. 5-10 years 2. 5-10 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 5. More than 20 years
1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 2. 5-10 years 2. 5-10 years 3. 10-15 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 5. More than 20 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 3. 10-15 years 3. 10-15 years 2. 5-10 years 2. 5-10 years
1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 2. 5-10 years 2. 5-10 years 3. 10-15 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 5. More than 20 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 3. 10-15 years
1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 3. 10-15 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 2. 5-10 years 3. 10-15 years 3. 10-15 years 5. More than 20 years 2. 5-10 years 2. 5-10 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 5. More than 20 years 1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 2. 5-10 years 3. 10-15 years 1. 0-5 years 3. 10-15 years 3. 10-15 years 5. More than 20 years
1. 0-5 years 4. 15-20 years 2. 5-10 years 1. 0-5 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 4. 15-20 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 3. 10-15 years 2. 5-10 years 3. 10-15 years 5. More than 20 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 2. 5-10 years 1. 0-5 years 1. 0-5 years
3.) Which retail banking product/products do you currently have? 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan
1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan
1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards
1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards
1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan
1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 4. Personal Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards, 3. Home Loan/Auto Loan 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards, 5. Insurance/Securities 1. Deposits/Withdrawals, 2. Debit/Credit cards 1. Deposits/Withdrawals, 2. Debit/Credit cards
4.) Which one of the following media your bank uses the most to 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 1. Website/E-mail 2. SMS/Telephone 5. Billboards/Flexes 2. SMS/Telephone 1. Website/E-mail 1. Website/E-mail 2. SMS/Telephone 2. SMS/Telephone 2. SMS/Telephone 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 3. Newspapers/TV 3. Newspapers/TV 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 3. Newspapers/TV 5. Billboards/Flexes 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 1. Website/E-mail 5. Billboards/Flexes 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 3. Newspapers/TV 3. Newspapers/TV 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 5. Billboards/Flexes 2. SMS/Telephone 5. Billboards/Flexes 3. Newspapers/TV 4. Branch/Agents 2. SMS/Telephone 3. Newspapers/TV
1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 4. Branch/Agents 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 3. Newspapers/TV 5. Billboards/Flexes 2. SMS/Telephone 3. Newspapers/TV 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 3. Newspapers/TV 3. Newspapers/TV 2. SMS/Telephone 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 1. Website/E-mail 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 5. Billboards/Flexes 2. SMS/Telephone 5. Billboards/Flexes 3. Newspapers/TV 4. Branch/Agents
3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 5. Billboards/Flexes 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 3. Newspapers/TV 5. Billboards/Flexes 2. SMS/Telephone 3. Newspapers/TV 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone
3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 5. Billboards/Flexes 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 3. Newspapers/TV 5. Billboards/Flexes 2. SMS/Telephone 3. Newspapers/TV 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 5. Billboards/Flexes 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 4. Branch/Agents
3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 3. Newspapers/TV 3. Newspapers/TV 2. SMS/Telephone 3. Newspapers/TV 1. Website/E-mail 2. SMS/Telephone 1. Website/E-mail 3. Newspapers/TV 1. Website/E-mail 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 5. Billboards/Flexes 2. SMS/Telephone 5. Billboards/Flexes 3. Newspapers/TV 4. Branch/Agents 3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 5. Billboards/Flexes 2. SMS/Telephone 5. Billboards/Flexes 3. Newspapers/TV 4. Branch/Agents
3. Newspapers/TV 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 3. Newspapers/TV 2. SMS/Telephone 1. Website/E-mail 2. SMS/Telephone 4. Branch/Agents 2. SMS/Telephone 2. SMS/Telephone 1. Website/E-mail 5. Billboards/Flexes 4. Branch/Agents 1. Website/E-mail 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail 4. Branch/Agents 3. Newspapers/TV 1. Website/E-mail 4. Branch/Agents 4. Branch/Agents 1. Website/E-mail 1. Website/E-mail
5.) What according to you, should the banks do to retain you as a customer? 3. Prompt Service 1. Better Products 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 4. Better brand image 1. Better Products 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 1. Better Products 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 5. Convenient Delivery Channels 3. Prompt Service 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 5. Convenient Delivery Channels 2. Less costly service 4. Better brand image 3. Prompt Service 1. Better Products 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service
5. Convenient Delivery Channels 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 4. Better brand image 3. Prompt Service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 1. Better Products 1. Better Products 3. Prompt Service 3. Prompt Service 1. Better Products 3. Prompt Service 5. Convenient Delivery Channels 2. Less costly service 4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 3. Prompt Service 4. Better brand image 3. Prompt Service 5. Convenient Delivery Channels 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 2. Less costly service 3. Prompt Service 3. Prompt Service 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 2. Less costly service 4. Better brand image 3. Prompt Service 1. Better Products 3. Prompt Service 1. Better Products
4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 4. Better brand image 3. Prompt Service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 1. Better Products 1. Better Products 3. Prompt Service 3. Prompt Service 1. Better Products 3. Prompt Service 5. Convenient Delivery Channels 2. Less costly service 4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 3. Prompt Service
4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 4. Better brand image 3. Prompt Service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 1. Better Products 1. Better Products 3. Prompt Service 3. Prompt Service 1. Better Products 3. Prompt Service 5. Convenient Delivery Channels 2. Less costly service 4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service
4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 2. Less costly service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 3. Prompt Service 4. Better brand image 3. Prompt Service 5. Convenient Delivery Channels 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 2. Less costly service 3. Prompt Service 3. Prompt Service 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 3. Prompt Service 2. Less costly service 4. Better brand image 3. Prompt Service 1. Better Products 3. Prompt Service 1. Better Products 4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 2. Less costly service 4. Better brand image 3. Prompt Service 1. Better Products 3. Prompt Service 1. Better Products
4. Better brand image 5. Convenient Delivery Channels 5. Convenient Delivery Channels 3. Prompt Service 1. Better Products 2. Less costly service 3. Prompt Service 1. Better Products 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 2. Less costly service 2. Less costly service 3. Prompt Service 3. Prompt Service 3. Prompt Service 2. Less costly service 5. Convenient Delivery Channels 1. Better Products 3. Prompt Service 3. Prompt Service 3. Prompt Service 3. Prompt Service 4. Better brand image 3. Prompt Service
6.) Which channel, from the following, you mostly prefer to use? 3. Branch Banking 2. ATMs 1. Internet Banking 2. ATMs 1. Internet Banking 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 1. Internet Banking 2. ATMs 2. ATMs 3. Branch Banking 2. ATMs 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking 3. Branch Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 1. Internet Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 3. Branch Banking 5. Mobile Banking 2. ATMs
1. Internet Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 4. Phone Banking 1. Internet Banking 3. Branch Banking 2. ATMs 4. Phone Banking 2. ATMs 1. Internet Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 5. Mobile Banking 5. Mobile Banking 5. Mobile Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 1. Internet Banking 2. ATMs 3. Branch Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 5. Mobile Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 5. Mobile Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 3. Branch Banking
2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 4. Phone Banking 1. Internet Banking 3. Branch Banking 2. ATMs 4. Phone Banking 2. ATMs 1. Internet Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 5. Mobile Banking 5. Mobile Banking 5. Mobile Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 2. ATMs
2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 4. Phone Banking 1. Internet Banking 3. Branch Banking 2. ATMs 4. Phone Banking 2. ATMs 1. Internet Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 5. Mobile Banking 5. Mobile Banking 5. Mobile Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking
2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 3. Branch Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 1. Internet Banking 2. ATMs 3. Branch Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 5. Mobile Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 3. Branch Banking 5. Mobile Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 3. Branch Banking 5. Mobile Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 3. Branch Banking
2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 2. ATMs 3. Branch Banking 1. Internet Banking 5. Mobile Banking 2. ATMs 5. Mobile Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 1. Internet Banking 1. Internet Banking 3. Branch Banking 2. ATMs 2. ATMs 2. ATMs 2. ATMs 4. Phone Banking 1. Internet Banking
7.) Which factor, from the following, is most important to you in 2. Service Quality 3. Branch ambience and location 5. Special Promotional Offers 4. Brand Image 2. Service Quality 2. Service Quality 2. Service Quality 1. Charges/Fees 3. Branch ambience and location 2. Service Quality 5. Special Promotional Offers 2. Service Quality 1. Charges/Fees 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 2. Service Quality 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 4. Brand Image 5. Special Promotional Offers 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 2. Service Quality 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 2. Service Quality 1. Charges/Fees 3. Branch ambience and location 4. Brand Image 3. Branch ambience and location 4. Brand Image 2. Service Quality 3. Branch ambience and location 5. Special Promotional Offers 2. Service Quality 1. Charges/Fees 1. Charges/Fees 3. Branch ambience and location 5. Special Promotional Offers 2. Service Quality 2. Service Quality 1. Charges/Fees
5. Special Promotional Offers 3. Branch ambience and location 5. Special Promotional Offers 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 3. Branch ambience and location 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 4. Brand Image 2. Service Quality 2. Service Quality 5. Special Promotional Offers 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 4. Brand Image 1. Charges/Fees 2. Service Quality 1. Charges/Fees 5. Special Promotional Offers 1. Charges/Fees 1. Charges/Fees 2. Service Quality 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 4. Brand Image 1. Charges/Fees 1. Charges/Fees 3. Branch ambience and location 5. Special Promotional Offers 2. Service Quality
4. Brand Image 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 2. Service Quality 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 2. Service Quality 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 3. Branch ambience and location 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 4. Brand Image 2. Service Quality 2. Service Quality 2. Service Quality 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 2. Service Quality 4. Brand Image 1. Charges/Fees
4. Brand Image 2. Service Quality 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 4. Brand Image 2. Service Quality 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 2. Service Quality 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 2. Service Quality 3. Branch ambience and location 2. Service Quality 2. Service Quality 3. Branch ambience and location 2. Service Quality 2. Service Quality 3. Branch ambience and location 2. Service Quality 3. Branch ambience and location 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 1. Charges/Fees 5. Special Promotional Offers 3. Branch ambience and location 4. Brand Image 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 5. Special Promotional Offers 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 4. Brand Image 2. Service Quality 2. Service Quality 3. Branch ambience and location 3. Branch ambience and location
4. Brand Image 2. Service Quality 4. Brand Image 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 1. Charges/Fees 5. Special Promotional Offers 4. Brand Image 5. Special Promotional Offers 3. Branch ambience and location 2. Service Quality 2. Service Quality 3. Branch ambience and location 2. Service Quality 3. Branch ambience and location 2. Service Quality 5. Special Promotional Offers 4. Brand Image 4. Brand Image 1. Charges/Fees 2. Service Quality 1. Charges/Fees 2. Service Quality 1. Charges/Fees 1. Charges/Fees 2. Service Quality 5. Special Promotional Offers 2. Service Quality 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 2. Service Quality 4. Brand Image 4. Brand Image 1. Charges/Fees 3. Branch ambience and location 5. Special Promotional Offers 2. Service Quality 4. Brand Image 2. Service Quality 2. Service Quality 2. Service Quality 4. Brand Image 2. Service Quality 5. Special Promotional Offers 2. Service Quality 2. Service Quality 4. Brand Image 1. Charges/Fees 1. Charges/Fees 3. Branch ambience and location 5. Special Promotional Offers 2. Service Quality
4. Brand Image 2. Service Quality 2. Service Quality 5. Special Promotional Offers 2. Service Quality 5. Special Promotional Offers 5. Special Promotional Offers 2. Service Quality 2. Service Quality 2. Service Quality 3. Branch ambience and location 3. Branch ambience and location 2. Service Quality 4. Brand Image 1. Charges/Fees 2. Service Quality 3. Branch ambience and location 1. Charges/Fees 2. Service Quality 1. Charges/Fees 5. Special Promotional Offers 2. Service Quality 4. Brand Image 2. Service Quality 1. Charges/Fees 2. Service Quality
1.) Your bank always abides by its promises to 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Nueutral 3. Nueutral 3. Nueutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 4. Disagree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree
2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree
2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 4. Disagree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree
2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 4. Disagree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral
2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree
3. Neutral 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 4. Disagree 2. Agree 3. Neutral 1. Strongly Agree
2.) The behavior of the employees of your bank instills 3. Nueutral 2. Agree 3. Nueutral 1. Strongly Agree 2. Agree 3. Nueutral 2. Agree 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 4. Disagree 3. Nueutral 4. Disagree 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 4. Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree
1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 1. Strongly Agree 5. Strongly Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Nueutral 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral
3. Neutral 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree
3. Neutral 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral
3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 1. Strongly Agree 5. Strongly Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Nueutral 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 3. Neutral
3. Neutral 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree
3.) When you are at problem in your banks branch, the bank shows a 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Nueutral 1. Strongly Agree 4. Disagree 2. Agree 2. Agree 3. Nueutral 4. Disagree 5. Strongly Disagree 2. Agree 3. Nueutral 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 2. Agree 2. Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral
2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 2. Agree 5. Strongly Disagree 2. Agree 3. Neutral 5. Strongly Disagree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree
2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 4. Disagree 4. Disagree 2. Agree 2. Agree 3. Neutral 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral
2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 4. Disagree 3. Neutral 4. Disagree 3. Neutral 2. Agree
2. Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 4. Disagree 2. Agree 4. Disagree 4. Disagree 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 5. Strongly Disagree 4. Disagree 3. Neutral 5. Strongly Disagree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree
2. Agree 2. Agree 3. Neutral 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 2. Agree 2. Agree 3. Neutral 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree
4.) You feel safe while doing transaction 1. Strongly Agree 3. Nueutral 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 4. Disagree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Nueutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree
5.) The website of your bank is interactive 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 4. Disagree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 4. Disagree 1. Strongly Agree 2. Agree 3. Nueutral 3. Nueutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree
1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 4. Disagree 4. Disagree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree
1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 4. Disagree 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral
2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 4. Disagree 4. Disagree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree
1. Strongly Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 4. Disagree 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral
2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 4. Disagree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree
3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 4. Disagree 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral
2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree
3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 4. Disagree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Neutral 1. Strongly Agree 3. Neutral
2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree
1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree
6.) Your bank takes care of privacy and 2. Agree 1. Strongly Agree 3. Nueutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Nueutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree
7.) Your queries and complaints are immediately handled by 2. Agree 3. Nueutral 2. Agree 3. Nueutral 2. Agree 1. Strongly Agree 3. Nueutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Nueutral 2. Agree 3. Nueutral 3. Nueutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 3. Neutral 4. Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 4. Disagree 4. Disagree 2. Agree 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral
1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 3. Nueutral 3. Nueutral 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree
2. Agree 3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 5. Strongly Disagree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree
2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral
3. Neutral 3. Neutral 4. Disagree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 4. Disagree 4. Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 4. Disagree 4. Disagree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 1. Strongly Agree 1. Strongly Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 4. Disagree 3. Neutral 2. Agree
2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree
3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 4. Disagree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 3. Neutral 3. Neutral 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 3. Neutral 4. Disagree
2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Nueutral 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree
3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 4. Disagree 2. Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 4. Disagree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 5. Strongly Disagree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 4. Disagree 2. Agree 2. Agree 2. Agree
2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree
3. Neutral 3. Neutral 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 4. Disagree 1. Strongly Agree 2. Agree
8.) Your bank shows interest in taking your feedback 4. Disagree 2. Agree 4. Disagree 4. Disagree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Nueutral 3. Nueutral 2. Agree 3. Nueutral 3. Nueutral 3. Nueutral 5. Strongly Disagree 2. Agree 5. Strongly Disagree 5. Strongly Disagree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 5. Strongly Disagree 3. Neutral 2. Agree 3. Neutral 3. Neutral 4. Disagree 4. Disagree 4. Disagree 4. Disagree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 4. Disagree 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree
2. Agree 2. Agree 2. Agree 3. Neutral 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 5. Strongly Disagree 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 4. Disagree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 5. Strongly Disagree 4. Disagree 1. Strongly Agree 4. Disagree 2. Agree 5. Strongly Disagree 5. Strongly Disagree 2. Agree 3. Neutral 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree
3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 4. Disagree 1. Strongly Agree 4. Disagree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 4. Disagree 5. Strongly Disagree 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 3. Neutral 3. Neutral 1. Strongly Agree 4. Disagree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree
3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 3. Neutral 4. Disagree 3. Neutral 4. Disagree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 5. Strongly Disagree 1. Strongly Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 1. Strongly Agree 4. Disagree 3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 3. Neutral 4. Disagree 4. Disagree
3. Neutral 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 2. Agree 4. Disagree 3. Neutral 3. Neutral 2. Agree 3. Neutral 3. Neutral 3. Neutral 4. Disagree 3. Neutral 4. Disagree 1. Strongly Agree 4. Disagree 2. Agree 3. Neutral 5. Strongly Disagree 2. Agree 3. Neutral 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral 4. Disagree 4. Disagree 2. Agree 3. Neutral 2. Agree 3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 4. Disagree 2. Agree 2. Agree 2. Agree
3. Neutral 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral 3. Neutral 3. Neutral 4. Disagree 4. Disagree 3. Neutral 3. Neutral
9.) Banking facilities provided by your branch completely satisfies your 3. Nueutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 3. Nueutral 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 4. Disagree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 5. Strongly Disagree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree
2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 4. Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree
2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree
2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 2. Agree 2. Agree 1. Strongly Agree
1. Strongly Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 4. Disagree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree
2. Agree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 2. Agree 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 5. Strongly Disagree 2. Agree 2. Agree 1. Strongly Agree
10.) Retail banking products/services of your bank are better 1. Strongly Agree 2. Agree 3. Nueutral 2. Agree 3. Nueutral 2. Agree 2. Agree 2. Agree 3. Nueutral 2. Agree 3. Nueutral 1. Strongly Agree 2. Agree 1. Strongly Agree 3. Nueutral 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 4. Disagree 4. Disagree 3. Neutral 5. Strongly Disagree 3. Neutral 1. Strongly Agree 1. Strongly Agree 2. Agree 4. Disagree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree
1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 5. Strongly Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Nueutral 1. Strongly Agree 1. Strongly Agree 3. Neutral 4. Disagree 2. Agree 4. Disagree 3. Neutral 1. Strongly Agree
2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree
2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 3. Neutral 3. Neutral 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree
2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 3. Neutral 2. Agree 2. Agree 2. Agree 1. Strongly Agree 2. Agree 2. Agree 5. Strongly Disagree 2. Agree 3. Neutral 3. Neutral 2. Agree 3. Nueutral 1. Strongly Agree 3. Neutral 3. Neutral 4. Disagree 2. Agree 4. Disagree 3. Neutral 1. Strongly Agree 2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 3. Neutral 4. Disagree 2. Agree 4. Disagree 3. Neutral 1. Strongly Agree
2. Agree 2. Agree 2. Agree 2. Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 2. Agree 3. Neutral 3. Neutral 2. Agree 1. Strongly Agree 2. Agree 1. Strongly Agree 1. Strongly Agree 4. Disagree 2. Agree 4. Disagree 2. Agree 1. Strongly Agree 1. Strongly Agree 1. Strongly Agree

Effectiveness of Customer Relationship Management With Reference To Retail Banking Customers of Selected Public Sector Banks in Indore Region

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Effectiveness of Customer Relationship Management With Reference To Retail Banking Customers of Selected Public Sector Banks in Indore Region

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Name Aman Mishra ATISH JAISWAL Lokesh Kumar ANIL PRATAP SINGH Anuj Jain deepshikha Suyash avi

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