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Adding Options Informative Pricing GUI Canceling/ Splitting a TST Displaying TST History
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ELECTRONIC TICKETING
E-Ticketing Airlines Conditions for E-Ticketing Airline-Specific Conditions ET Eligibility Indicator in Availability ET Eligibility Indicator in PNRs Mandatory Fare Elements Form of Payment Validating Carrier Optional Fare Elements Endorsements/Restrictions Commission Fare Discount Tour Code Issuing E-Tickets E - Ticket Printing Options Itinerary Receipt Displaying E-Ticket Records TWD Options Redisplaying an Active ET Record Revalidating E-Tickets Displaying an ET Record List Displaying an ET Record History Voiding E-Tickets
Amadeus E - Ticketing Course
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SALES REPORTS
Printing Reports Sales Report Types
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AUTOMATED REFUND
Introduction Features Refund Record Data Security Measures Refunding E-Tickets The Refund Record in cryptic Mode Partial Refunds Partial refunds fields Refunds in Sales Reports
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Welcome
Welcome to your Amadeus Fare Quote and Ticketing Course. This course is designed for travel agents that are going to be using the Amadeus Fare Quote functions and issuing IATA BSP tickets. This course assumes that you are familiar with the basic rules of fare.
Course Objectives
Upon completion of this course, participants will be able to: Use Informative Pricing Price PNR itineraries automatically and manually Produce daily query reports and summary sales reports Issue, void, revalidate and reissue electronic tickets Issue and void automated VMCOs Issue automated refunds
Informative Pricing
The Amadeus Informative Pricing transaction (FQP) is a fare calculation tool, that allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You can add options to your entry, and the more specific you are, the easier it is for the system to target a specific fare. If you prefer, you can create a mask, and let the system guide you through the different options. You may calculate discount fares, including cumulative discounts. From a pricing response, you are able to: Display fare rules Display reservation requirements Request a list of airlines that have carrier fares Select a fare from a fare list Request a full breakdown of the taxes included
The table below describes the types of journeys you can price: Journey Type
A round or circle trip can contain a maximum of:
Limits
16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points 15 flight segments, or 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface element, or 14 fare break points
You can price an itinerary using format entries, or from a pricing mask.
You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a city pair, or several city pairs. To request informative pricing between Paris and Kuala Lumpur, enter: FQP PARKULPAR System Response:
FQPPARKULPAR * FARE BASIS * DISC * PTC 01 F * * 1 02 C * * 1 03 Y * * 1 04 YEE6M * * 1 05 YPX3M * * 1 *5*RESTRICTIONS MAY APPLY/CHECK FQN > * FARE<CHF> * 17045.50 * 10915.50 * 9176.00 * 4715.00 * 3160.00 * MSG *RB *RB *RB *RB *RB PAGE *T *Y *Y *Y *Y *Y 1/ 1
Explanation
Indicates the fare basis for the fares shown Discount code column, if applicable Passenger type code column, if applicable Fare column and currency code the fares are shown in Message column and the applicable message codes The codes you can see are: RB Reservation Booking Designator RE Reservation conditions RO Booking Designator Override SR Sales Restrictions Apply FL Flight Number Restrictions FQ Frequency
*T
Tax column, and applicable tax code The codes you can see are: Y Tax Included N Tax Not Included E Tax Exempt
From the fare display, you can display the ticket image. To display the ticket image for the fare on line number 5, enter: FQQ5 System Response:
FQQ5 05 YPX3M * * 1 * 3160.00 *RB *Y
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG PAR KUL YY Y Y 03JAN YPX3M 03APR 20 PAR YY Y Y YPX3M 10JAN03APR 20 EUR 1905.00 03JAN07PAR YY KUL1266.70YY PAR1266.70NUC CHF 3091.00 2533.40END ROE0.751949 CHF 21.00QX XT CHF 11.50FR CHF 14.50FR CHF 15.50MY CHF 6.50IZ CHF 41.50XT CHF 3160.00 RATE USED 1EUR=1.62250CHF TICKETS ARE NON REFUNDABLE AFTER DEPARTURE ENDOS NONREF/PEX VOLUNTARY CHNGS RESTRICTED > PAGE 2/ 2
You can also display the booking code information. For example: FQS5-1 OR FQS5-2 System Response:
FQS5-1 5 - PTC 1 ADT FARE COMPONENT 1 ADT PARKUL YY YPX3M PU 1 S
Adding Options
You can make your search for fares more narrow, and precise, by including options in your entry. Place options that relate to a segment between the city codes, and options that relate to the whole itinerary at the end of the entry. The table below describes the options you can add: Request
Specific airline Same airline all segments Date Booking code (RBD) Fare break point Turnaround point Global route indicator Create a mask Display fares and mask Lowest priced ticket image Mirror image Passenger discount Passenger type code Passenger type code only Companion passenger Point of sale override Ticketing city override Tax exemption Expanded parameters Rules source override Stopover indicator Surface sector indicator Stopover and surface sector Cabin code Aircraft type
Option
/A BA /O BA /D 02JUN /C C /B /T /V PO /S /P /L /M /R ZZ /R VAC /R MIL,*PTC /RCMP,W /R,LON /R,.LON /R,ET /R,*NAP /R,IATA ---/K C /E 320
Position
Between cities End of entry Between cities Between cities Between cities Between cities Between cities End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry End of entry Between cities Between cities Between cities Between cities Between cities
The following table describes the expanded parameter codes you can indicate: Code
NAP NDA NMX NMN NPE PE NR NMM NRF RF
Explanation
No Advance Purchase Information No Day or Time Information No Maximum Stay Information No Minimum Stay Information No Penalty Information Penalty Information No Restriction No Minimum and no Maximum Fare Non-Refundable Fares Refundable Fares
Click on the fare tab to work with Amadeus Fares and Pricing
choose informative pricing You will see the shown screen an have to fill in. The yellow fields are mandatory, the white one`s are optional. You can add every option like in the command page. For example Airline,Stop,Class etc. By clicking on the arrow at the end of each line you can add an additional line. For more input options just click on the lupe icon.
Displaying a TST
You can activate the graphic ticket mask in Amadeus Selling Plattform to avoid having to use cryptic entries. Go to Command Page and click Customize or enter Ctrl Z Go to the configuration tab and click Stored ticket (TST) Confirm with OK
The TQT transaction will now automatically trigger the graphical TST mask. If you want to deactivate it, repeat above steps and remove the tick on Stored ticket (TST).
Throughout this manual, the TST entries correspond to cryptic and garphic mode. Here is an example of a TST in cryptic mode:
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TST00002 ZRH1A0901 AA/03MAY I 0 LD 20JAN08 OD ZRHZRH SI TFXP/S3-4 1.AMADEUS/W MR 1 ZRH LH 5063 C 20JAN 0715 OK CRT 30K 2 O MUC LH 3738 C 25APR 0650 OK CRT 30K ZRH FARE F CHF 885.00 TX001 X CHF 67.00YQAC TX002 X CHF 41.50CHAE TX003 X CHF 24.00RAEB TX004 X CHF 9.50DESE TOTAL CHF 1027.00 ZRH LH MUC361.79LH ZRH361.79NUC723.58END ROE1.223060 10.FP INV 11.FV LH
Explanation of top line: TST0002 ZRH1A0901 AA/03MAY TST number of passenger Office ID Agent Sign and creation date or last date of modification Pricing Indicator for automatically priced TST Fare Calculation Mode Indicator (FCMI) for an automatically priced TST for more information enter HE FCMI Last date to ticket according to AP paragraph in fare notes Origin and Destination points International Sales Indicator (no longer displayed in automated TSTs) Ticket type indicator field
I 0
LD 20JAN08
OD ZRHZRH SI
T-
Deletes
A specific TST All TSTs The TST for specific segments The TST for a specific passenger A specific passenger from a TST Split passenger from TST Split passenger from specific TST
FRF
6650
Note, from the graphic page it is not possible to display the TST history
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If there is more than one TST, you need to specify the number in your entry. For example: TTH/T2 If more than one history exists for TST number 1, a letter is attached to the deleted TST. If you want to display only one history, you add the letter to your entry: TTH/T1A
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The TST Create (TTC) entry is used to manually create a TST. You use this function when the system cannot price an itinerary for a special fare that is not in the fare quote data base, or if the itinerary is too long. The system displays either a cryptic or panel mode TST, depending on your default, that reflects the flight details. The following table describes the options you can add to the TTC entry. Entry
TTC /D TTC/D /P TTC/P1,3 /S TTC/S3-6 TTC/S3-6/P2
Explanation
Creates a TST for all passengers and segments in the PNR Individual TSTs Creates individual TSTs for each passenger in the PNR. Passenger Select Creates a TSTs for specific passengers in the PNR. Segment Select Creates a TST for specific flight segments in the PNR. Creates a TST for specific flight segments and passengers in the PNR.
System Response:
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you can apply data entered into the first line to each field.
taxes
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By ticking the build box the system will automaticly create the fare calculation from the TST but without the correct amounts. You have to enter they manually Once you have updated all fields, click Update again to store your ticket mask.
To store the updated TST in your PNR it is important to enter ET or ER to save all the changes! If you type IG or IR after creating a new TST all information will be lost. To update an existing TST simply display it by entering TQT and retype all fields as required (e.g Endorsement), just as described in chapter Manual TST Creation By clicking this icon, you can display the tax per country information Clear all fields Dont forget to save the information you have entered by clicking
Please note that by building the fare calculation outline, all other data will be lost.
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The Amadeus Central Ticketing system complies with IATA ticketing regulations and the requirements of the national Bank Settlement Plans (BSP), and the Airline Reporting Corporation (ARC).
Agreement Tables
Entry Example
TGBD-CH TGGSD-CH TGAD-LX TGAD-LX/A3
Explanation
Display settlement plan for switzerland Display general sales table for switzerland Display ITA table for LX (interline) Display ITA status between LX an A3 (interline)
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Electronic Ticketing
An electronic ticket (e-ticket or ET) means that paper coupons are replaced by an ET record that is stored in the Amadeus e-ticketing system or the carriers own ticketing system. Only flight coupons are stored electronically; for accounting and legal purposes, an ET sale generates the other normal ticketing documents (such as agent coupon and/or credit card charge form) on blank paper or print to file. In Amadeus, agents can access existing ET records to modify or cancel e-tickets, even if the ET records are stored in the carriers own ticketing system.
E-Ticketing Airlines
For information about which airlines support e-ticketing in Amadeus in SWITZERLAND, agents can consult the AIS pages by entering the following: TGETD-CH System Response: COUNTRY CH
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For information about the ET eligibility indicators that appear in availability displays and PNRs, see page 19.
Airline-Specific Conditions
In addition to the general conditions required in Amadeus, every airline that supports e-ticketing has its own conditions, and these conditions may vary between markets. For information about the airline-specific conditions and rules that apply in a particular market, agents can display the online help page for e-ticketing in Amadeus by entering the following: HE ETT BA System Response: BA E-TICKETING MARKET -----AG AW BB BM BS CA DM GD BW SN GY JM KN LC TT MS VC MU SI EN 18MAR08 1517Z REFERENCE --------MS 22 MS 64 MS106 MS148 MS190 MS232 MS274 MS316 MS358 MS400 MS442 MS484 MS526 MS568
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AR BR CL CO MX VE AT AU EG FI GB IE IN JP NZ PH SG TH TR TW ZA MD UG TZ KE CY OM BH AE BA QA NA MY JO MA UA LK BD KH PK ZM BE CH BG DE DK ES FR NL AN US HK ID CZ EE GR HU IL IT IS KW MT PL RO SK RS HR ME MW RU NO SE LV LT AL PT GP GF MQ RE
To display the information page for a specific market, the agent enters the appropriate line reference. For BA e-ticketing in CH, the entry is: MS 232 System Response: BA E-TICKETING EN 18MAR08 1517Z >MD
BA ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS: CH (Y - SUPPORTED, N - NOT SUPPORTED) ABP ALLOWED INF TICKET ALLOWED UMNR TICKET ALLOWED CONJUNCTION TKT ALLOWED MULTI TOUR CODES ALLOWED FY BULK (US ONLY) ALLOWED IT/BT FARES ALLOWED NET REMIT ALLOWED NEGO FARES ALLOWED COMPANION FARES ALLOWED :N :Y :Y :Y :N :N :Y :Y :Y :N FOID MANDATORY MAX NUMBER OF PASSENGERS GROUP PNRS ALLOWED MAX NUMBER OF SEGMENTS OPEN SEGMENTS ALLOWED CONF SEG MANDATORY WITH OPEN WAITLISTED SEGMENTS ALLOWED CONF SEG MANDATORY WITH W/L PASSIVE SEGMENTS ALLOWED E INDICATOR WITH PNR CLAIM :N :99 :Y :16 :Y :Y :Y :Y :N :N
PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIER'S INTERLINE PARTNERS FOPS NOT ALLOWED: GTR/SGR MD
The letters MD at the bottom of the screen indicate that more information is available. To display it, the entry is: MD System Response: BA E-TICKETING EXCHANGES ALLOWED: E-TKT TO E-TKT:Y E-TKT TO PAPER:Y PAPER TO E-TKT:Y EN 18MAR08 1517Z
TRANSACTIONS: DISPLAY (TWD): /ORG: /FTI: /FOP: /TKT: N Y Y Y /TVL: /FLT: /RCI: /FOID: Y Y N N :Y :Y
NOTE: FOR INFORMATION ABOUT GENERAL CONDITIONS AND FORMATS FOR E-TICKETING IN AMADEUS, ENTER: HE ETT
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This ET indicator is returned by the airline or obtained by Amadeus from schedule information stored in the system and is checked by the system during the process of issuing an e-ticket.
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Element
Form of Payment Validating Carrier Commission
Form of Payment
The entries in this manual are IATA standard forms of payment. Each ticketing system has its own entries which may be different to the entries shown here. Please consult your local Amadeus help desk, or NMC AIS pages, for more details. When a form of payment is entered in the PNR, the system verifies it against the form of payment table valid for that market. Amadeus standard forms of payment are cash, check, and credit card. Amadeus receives credit card approval directly from the following credit card companies: (see also HE FP.215) Code
AX VI CA EC XS
Name
American Express Visa Mastercard Eurocard Access
Code
DC DS TP/TP JC BZ
Name
Diners Club Discover Card UATP/Airplus JCB Bank Card New Zealand
Explanation
Cash Check Credit card Credit card, with manual authorization Partly Cash - Partly Credit Card
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Validating Carrier
The ticketing airline element (FV) is mandatory for ticket issuance by a travel agency, unless you are printing airline stock. It is used to identify the ticketing airline, which is also called a validating carrier. FV AF The validating carrier is checked against the BSP table to check whether the airline participates in the BSP or not. Another check is made to verify if an interline agreement exists between the validating carrier and the airlines in the itinerary. To get a list of airlines for which Amadeus checks the interline agreement, see GGITA
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Element
Endorsements/Restrictions Fare Discount Tour Code (mandatory for IT tickets)
Endorsements/Restrictions
The endorsements/restrictions element (FE) is used to identify any restrictions, airline comments, or rules that may apply to a ticket. All comments entered after the transaction code consist of free flow text with a maximum of a 126 characters excluding passenger, passenger type, and/or segment association. The most frequent comments shown are: Not refundable Not endorsable Not reroutable Refundable only to Reservation requests/waitlisted flights Fare subject to government approval Validity or travel restrictions The system automatically appends an FE element to a PNR when a restriction results from specific pricing conditions obtained from the fare server. The element can also be manually modified to enter more restrictions.
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Commission
The commission element (FM) is used to report the commission earned when a travel agent issues a ticket. The commission is entered either as a percentage: FM 7 or as an amount: FM 35.00 A
Fare Discount
You can store fare discount information (FD) in PNR fare elements. The system automatically takes into account the stored codes in any pricing entry, so that you do not have to enter the discounts each time you price a PNR. You can store up to three discount codes per passenger and segment, in either a single FD element, or in multiple FD elements. You can segment-associate an FD element, even if no TST is created. These passengers are entitled to different discounts, which you may store as fare discount elements in the PNR. Here are some examples:
FDZZ/P1 FDCD/P2
Tour Code
The tour code element (FT) is used when a published tour or a special negotiated fare is sold in conjunction with a ticket. The maximum length is 12 characters excluding the transaction code and passenger/segment association. If the tour code begins with IT, then the maximum number of characters allowed is 14. For example: FT PAX IT 4 LH 1 TOUR99 If th tour code is in any other format, you enter: FT*FREE FLOW TEXT
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Issuing E-Tickets
The agent issues an e-ticket from a new or retrieved PNR. For information about the eligibility of itineraries for e-ticketing, refer to page 19. Here, for example, is a PNR that contains an eligible itinerary, as indicated by the ET eligibility indicator in the flight segment:
--- TST --RP/ZRH1A0901/ZRH1A0901 AA/SU 7APR06/1415Z YKCKM4 1.SMITH/ANTHONY MR 2 LX1574 E 15SEP 5 ZRHVIE HK1 0730 0850 *1A/E* 3 LX3557 E 20SEP 3 VIEZRH HK1 1740 1910 *1A/E* OPERATED BY SUBSIDIARY/FRANCHISE 4 AP ZRH 41 44 217 97 20 - AMADEUS TRAINING COLOMBO - A 5 TK OK07APR/ZRH1A0901 6 FE PAX FARE RETRICTIONS APPLY/S2-3 7 FP INVOICE 8 FV LX
To issue an e-ticket, the entry is one of the following: TTP System Response: When the agent makes a TTP entry in Amadeus to issue an e-ticket, the system sends the flight coupons as a message to the airline. If the airline accepts the ET request, the information is stored in the Amadeus e-ticketing system or the airlines own system as an ET record. The agent receives a message similar to the following:
--- TST --RP/ZRH1A0901/ZRH1A0901 AA/SU 7APR06/1415Z YKCKM4 1.SMITH/ANTHONY MR 2 LX1574 E 15SEP 5 ZRHVIE HK1 0730 0850 *1A/E* 3 LX3557 E 20SEP 3 VIEZRH HK1 1740 1910 *1A/E* OPERATED BY SUBSIDIARY/FRANCHISE 4 AP ZRH 41 44 217 97 20 - AMADEUS TRAINING COLOMBO - A 5 TK OK07APR/ZRH1A0901 6 FE PAX FARE RETRICTIONS APPLY/S2-3 7 FP INVOICE 8 FV LX >TTP/ET OK ETICKET >
If the airline does not reply to an e-ticket request within approximately 30 seconds, the system cancels the ticketing process and displays the following message:
>TTP/ET ELECTRONIC TICKET ABORTED - RESUBMIT REQUEST >
If the e-ticket request is rejected by the airline, a reject message from the airline is displayed. For example:
>TTP/ET BA: UNABLE TO PROCESS ETICKET ERROR CODE 132 >
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When an e-ticket is successfully issued, the following elements in the PNR are updated: Element
TK
Update
As for a paper ticket, plus the e-ticket indicator (ETXX, where XX is the two-letter airline code). As for a paper ticket, plus the e-ticket indicator (ETXX, where XX is the two-letter airline code). After an e-ticket has been issued, you cannot cancel the FA element. This restriction is necessary in order to keep the PNR in sync with the ET record. To reissue an e-ticket, therefore, you must include segment or passenger association in your TTP entry.
FA
FB
As for a paper ticket: the AIR sequence number, the entry used to generate the AIR, and the passenger and segment association.
For example:
--- TST --RP/ZRH1A0901/ZRH1A0901 OC/PR 7APR06/1416Z YKCKM4 1.SMITH/ANTHONY MR 2 LX1574 E 15SEP 5 ZRHVIE HK1 0730 0850 *1A/E* 3 LX3557 E 20SEP 3 VIEZRH HK1 1740 1910 *1A/E* OPERATED BY SUBSIDIARY/FRANCHISE 4 AP ZRH 41 44 217 97 20 - AMADEUS TRAINING COLOMBO - A 5 TK OK07APR/ZRH1A0901//ETLX 6 FA PAX 724-2000017258/ETLX/CHF139.00/07APR06/ZRH1A0901/00060 034/S2-3 7 FB PAX 0700011177 TTP/ET/XF1 OK ETICKET/S2-3 8 FE PAX FARE RETRICTIONS APPLY/S2-3 9 FM PAX *C*0/S2-3 10 FP INVOICE 11 FV LX>
For airlines using Amadeus central ticketing, e-ticket sales are automatically included in sales reports and reported to the BSP or ARC. For airlines using local ticketing systems, e-ticket sales are reported by the local ticketing system providers.
IMPORTANT !!!!
After an E-Ticket has been issued, you cannot make either of the following changes to the PNR: Change the Name Element Cancel the FA Element
This restriction is necessary to keep the PNR in Amadeus in sync with the ET record in the airline system. To re-issue an e-ticket, you must select passengers or segments in your TTP entry, since the existing FA element cannot be cancelled. For example enter: TTP/S3-4/ET
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Explanation
Issues the eticket and retains the PNR Note: To retrieve the PNR, enter the RT transaction code after the eticket has been issued.
* *
Issues a eticket for specific segments Issues a eticket for a range of segments Issues a eticket for specific passengers Issues a eticket for a range of passengers * Issues a eticket for a range of passengers and specific segments Issues eticket(s) for infant passenger type(s) * * Issues a eticket with a mirror image open return Issues a eticket with a specific open segment Note: When requesting more than one open segment, you separate each open segment with a comma (,). You can request a maximum of four open segments in your entry.
TTP/P1-3/S7,9,11
TTP/INF TTP/OPEN
TTP/S2AFCFRACDG
TTP/T3 TTP/O
Issues a eticket for a specific TST number. Override past date TST. TSTs are active for one day only. If you want to issue a ticket for which the TST has expired, you can do so by either creating a new TST with the FXP entry, or by adding the option O to thee ticketing entry. The TST pricing indicator changes from automatic to manual, M
Prints an itinerary together with the eticket Print eticket and send eticket itinerary receipt by email to customer Same if email address is stored in the PNR
.
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Itinerary Receipt
The Itinerary Receipt is printed together with your E-Ticket or send by email. Here is an example ELECTRONIC TICKET PASSENGER ITINERARY RECEIPT A.G. TRAVEL (1) 205 MAIN STREET 8001 ZURICH SWITZERLAND IATA : 912 34611 TELEPHONE: 09-818 8832 (2) (3) (4) (5) DATE: 05 MAY 2008 AGENT: 0888 NAME: SMITH/JOHN FQTV: FFLX1234567890
BOOKING REF.: 1A/123456, LX/123456 (9) (10) FROM/TO BRUSSELS ZURICH TERMINAL:1 ZURICH (23) TERMINAL:1 BRUSSELS (11) (12)(13) (14) FLIGHT CL DATE DEP (15) (16) (17) (18)(19) FARE BASIS NVB NVA BAG ST 16JUN 30JUN 30K OK
LX333 Y 23JUN 1915 YRFISE (20) FLIGHT OPERATED BY: SWISS (21) SEAT: 13D (22) LAST CHECK IN TIME: 1830 LX444 Y 15JUL 2015 YRFISE FLIGHT OPERATED BY: SWISS SEAT: 25E LAST CHECK IN TIME: 1930
(24) AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE FOR REFERENCE AT RESERVATION TIME. (25) ENDORSEMENTS : NON ENDORSABLE, NON REFUNDABLE, NON REROUTABLE TOUR CODE : ABC 123 456 789 PAYMENT : CASH (26) FARE CALC.: BRU LX ZRH ZRH387.42P ZRHBRU28.97NUC 416.39END ROE44.423739SOTO AIR FARE TAX TOTAL : : : EUR EUR EUR 184.00 (27) 54.00BE 246.00 (29)
12.00CH (28)
PASSPORTS ARE RECOMMENDED TO MAKE THIS JOURNEY (30) CARRY ON BAGGAGE LIMITED TO 2 PIECES PER PERSON (31) .CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT .TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY .REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING .CARRIER. (32)
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When an e-ticket is issued, Amadeus sends the following information from the PNR and the TST to the ETDB: The e-ticket number (from the FA element) The passenger name The flight segments (from the itinerary) The fare, taxes, and total amount (from the TST) Frequent flyer information (if applicable)
The response from the ETDB is used by Amadeus to build the ET record display.
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To display the ET record, when there is a single FA element in the PNR, the entry is: TWD System Response: The ET record display is automatically formatted by the system to resemble a cryptic TST, as follows:
TKT-0811688283501 RCI1A LOC-ZIN6WX OD-MELAKL SIFCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/MARYMRS ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >
The following table explains the components in the header line: Component TKT-0811688283501 RCILOC-ZIN6WX Explanation
E-ticket number Confirmation number (if returned by the eticketing system) Record locator
The following table explains the components in the first line: Component OD-MELAKL FCMI-O POI-AKL DOI-07MAR06 IOI-24000012 Explanation
Origin and destination Fare calculation mode indicator Place of issue Date of issue IATA number of the issuing office
Here is the itinerary, including the passenger name, the flight segments, and the status of each segment:
1.SMITH/MARYMRS 1 O MEL QF 033 AKL ADT Y 20AUG 0800 OK Y1 ST O 20K
The following table explains the possible status codes of a flight segment in an ET record display:
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THE STATUS CAN BE ANY OF THE FOLLOWING: A AIRPORT CONTROL C CHECKED IN P PRINTED R REFUNDED S SUSPENDED G CONVERTED TO FIM (SEE NOTE) I IRREGULAR OPERATIONS L LIFTED/BOARDED Z CLOSED O OPEN FOR USE N NOT SHOWING FINAL STATUS E EXCHANGED/REISSUED F FLOWN/USED U UNAVAILABLE T PAPER TICKET V VOID X PRINT EXCHANGE Y REFUND TAXES/FEES.CHARGES ONLY
NOTE: A FIM (FLIGHT INTERRUPTION MANIFEST) IS ISSUED WHEN FLIGHT CANCELLATION MEANS PAX MUST BE REROUTED.
Here is the fare information, including fare, taxes, total, and the fare calculation:
FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242
TWD Options
The TWD entry without any options is used when there is a new or retrieved PNR present and there is only one FA element. Here is the option that can be used with the TWD entry to display an ET record from a PNR: Entry
TWD/L10
Explanation
Display the ET record for a specific FA element, by line number. This entry is required when there is more than one FA element in the PNR.
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Here are the options to display ET records when a PNR is not present: Entry TWD/TKT005-1234567890
TWD/VDL/ORG999888777/20AUGSMITH/MARY
Explanation
Display a specific ET record by the e-ticket number. Display a specific ET record by phone number, date, and name. The validating airline (/VXX, where XX is the two-letter airline code) must also be specified.
TWD/VDL/FTI123456/20AUG
Display a specific ET record by frequent flyer number and date. The validating airline (/VXX, where XX is the two-letter airline code) must also be specified.
TWD/VDL/FOPCCVI400000001111 2222/20AUG-SMITH/MARY
Display a specific ET record by credit card number, date, and name. The validating airline (/VXX, where XX is the two-letter airline code) must also be specified.
TWD/VCO/TVL12APRNYCCHISMITH/MARY
Display a specific ET record by trip information: date, city pair, and name. The validating airline (/VXX, where XX is the two-letter airline code) must also be specified.
TWD/VLA/FOID-FF12345678
Displays a specific ET record by the FOID element (form of identification) Note: Display by FOID is only available for airlines using the Amadeus ETS. The validating airline (/VXX, where XX is the two-letter airline code) must also be specified.
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Revalidating E-Tickets
A e-ticket can be revalidated after a change to the itinerary in the PNR has occurred. Individual airlines have their own rules for revalidation. In Amadeus, however, revalidation is possible after any of the following changes, as long as there is also no change to the fare: Here, for example, is an PNR for which an e-ticket has already been issued: Different flight number Different flight date or time Different airport (within the same city)
--- TST RLR --RP/AKLN22CTS/AKLN22CTS OC/PR 6MAR06/1207Z X2QQOK 1.SMITH/GINA 2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E* 3 QF 034 Y 25AUG 5 AKLMEL HK1 I 0625 0820 *1A/E* 4 AP 2134234 5 TK OK06MAR/AKLN22CTS//ETQF 6 FA PAX 081-1688283504/ETQF/NZD1774.00/07MAR00/AKLN22CTS/2400 0012/S2-3 7 FB PAX 0700000009 TTP/ET OK ETICKET OFFER ITIN/RCPT*ADV PHOTO ID REQUIRED/S2-3 8 FM PAX *P*9/S2-3 9 FP CASH 10 FV QF >
Assume that the date of the return flight has been changed and the flight segment re-booked, as follows:
--- TST RLR --RP/AKLN22CTS/AKLN22CTS OC/PR 6MAR06/1207Z X2QQOK 1.SMITH/GINA 2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E* 3 QF 034 Y 26AUG 6 AKLMEL HK1 0625 0820 E NOTE * ALL SEATS NON-SMOKING THIS FLIGHT. SEE RTSVC 4 AP 2134234 5 TK OK06MAR/AKLN22CTS//ETQF 6 FA PAX 081-1688283504/ETQF/NZD1774.00/07MAR00/AKLN22CTS/2400 0012/S2 7 FB PAX 0700000009 TTP/ET OK ETICKET OFFER ITIN/RCPT*ADV PHOTO ID REQUIRED/S2 8 FM PAX *P*9/S2 9 FP CASH 10 FV QF >
Before revalidating the e-ticket, the agent must display the ET record. For information about displaying ET records, see page 29 - 32.
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To revalidate the e-ticket, the ETRV option must be used in the TTP entry, as follows:
TTP/ETRV/L10/S3-4/E3-4 TTP /ETRV /L6 Transaction code Slash followed by the e-ticket revalidation option Slash followed by the letter L and the line number of the FA element in the PNR that contains the eticket number Slash followed by the letter S and the number of the changed segment in the PNR. Multiple segments can be specified (/S2-3, for example). If the PNR does not contain an FA element with the original e-ticket number, it must be added to the PNR in an FH element before revalidation. The FH entry must include both passenger and segment association. In this case, segment association in the TTP entry is not required. /E2 Slash followed by the letter E and the number of the original coupon in the ET record. Multiple coupons can be specified (/E1-2, for example). The coupon numbers in the /E option must correspond to the segments specified in the /S option.
/S3
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System Response:
TKT-0811688283504 RCI1A LOCX2QQOK OD-MELMEL SIFCMI-0 POI-AKL DOI-07MAR06 IOI24000012 1.SMITH/GINA ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K 2 O AKL QF 034 Y 25AUG 0625 OK Y1 O 20K MEL FARE F AUD 1372.00 EQUIV NZD 1736.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 1774.00 /FC MEL QF AKL447.70QF MEL447.70NUC895.40END ROE1.532242 FP CASH >TTP/ETRV/L6/S3/E2 OK PROCESSED >
A new FA element is added to the PNR but with the same ticket number as the original e-ticket. Here is the PNR after revalidation:
--- TST RLR --RP/AKLN22CTS/AKLN22CTS OC/PR 6MAR06/1211Z X2QQOK 1.SMITH/GINA 2 QF 033 Y 20AUG 7 MELAKL HK1 I 0800 1325 *1A/E* 3 QF 034 Y 26AUG 6 AKLMEL HK1 I 0625 0820 *1A/E* 4 AP 2134234 5 TK OK06MAR/AKLN22CTS//ETQF 6 FA PAX 0811688283504/ETQF/NZD1774.00/07MAR00/AKLN22CTS/2400 0012/S2 7 FA PAX 081-1688283504/ETQF/07MAR00/AKLN22CTS/24000012/S3 8 FB PAX 0700000009 TTP/ET OK ETICKET OFFER ITIN/RCPT*ADV PHOTO ID REQUIRED/S2 9 FM PAX *P*9/S2 10 FP CASH 11 FV QF >
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The agent can display an individual record from the list by making the TWD entry again, along with the line number. To display the second ET record in the list, for example, the entry is: TWD/2 System Response:
TKT-0811688283501 RCI1A LOC-ZIN6WX OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR06 IOI-24000012 1.SMITH/MARYMRS ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >
Note that the format of the ET record history display varies between airlines.
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Voiding E-Tickets
After an e-ticket has been issued, an agent can void the unused e-ticket coupons the same day. Before an e-ticket can be voided, the ET record must be displayed. Here, for example, is an ET record display:
TKT-0811688283501 RCI1A LOC-ZIN6WX OD-MELAKL SIFCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/MARYMRS ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >
To void the e-ticket, the entry is: TWX System Response: The TWX entry causes Amadeus to send a void request to the airline. When an e-ticket has been successfully voided, the following message is displayed to the agent:
TKT-0811688283501 RCI1A LOC-ZIN6WX OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/MARYMRS ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >twx OK ETKT RECORD UPDATED SALE IS CANCELLED IN REPORTING SYSTEM >
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Some airlines may also return a Settlement Authorization Code (SAC). In this case, the code is displayed in the message as follows:
>twx OK ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM >
Once the e-ticket has been successfully voided, the status of all voided coupons in the ET record is changed to V (Voided), as follows:
TKT-0811688283501 RCI1A LOC-ZIN6WX OD-MELAKL SIFCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/MARYMRS ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 V 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >
In the PNR, the existing FA element for the canceled ET record is removed, stored in the PNR history, and replaced by a new FA element that includes the EV status code, indicating that the e-ticket has been voided. For example:
5 FA PAX 081-1688283501/EVQF/S2
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Display E-Ticket record with TWD function Delete Existing TST (TTE) Reprice (FXP,FXB etc.for unused tickets only) Press the Exchange Button Update TST as shown on page 13+14
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Fare type is changed from FARE to Re-issue Total amount is set to 0.00 CHF Taxes are changed to paid
Is marked with an O/ for old form of payment. You still have to check and adjust the following fields:
TOTAL
TAXES
FARE CALCULATION
Below is the FOP format when the fare remains unchanged (no ADC)
After you did all the necessary changes, click on update and exit TST.
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Back in the PNR you will need to create the original issue element (FO) TWD TWD*L5 with only 1 FA element existing with specified FA Line
After displaying the electronic ticket record you have to enter FO* This entry will only display the FO line. For completely unused tickets, leave the appended E1(first coupon with status O for open on TWD display) and add passenger association (/P1 etc.) at the end of the FO line and press enter. For partially used tickets replace E1 by the number of the first coupon with O status from the TWD (E2 etc.) and specify passenger association ( /P2 etc.) FO 057-2288001729ZRH27SEP07/00284550/057-22880017296E1/P1 Print the reissue by TTP.
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You can modify the TST itinerary automatically, or manually. When the itinerary or the name has been changed, the system automatically adds a message (PNR CHG) to the TST. The system also changes the pricing indicator from automatic (I) to manual (M). The following is an example of a partial TST with a PNR change flag, fitted to the size of the screen.
TST 1 PC NCE1A0900 CM/30SEP M 1 LD 15OCT03 OD AMSAMS SI 1.JONES/K 1 AMS KL 363 B 08JAN 1035 OK YBB 2 O MAD KL 364 B 20JAN 1510 OK YBB AMS
T-
This message is a warning to the agent to check the stored fare and make sure it still applies to the passenger and the itinerary. This PNR change flag must be removed before you can issue the ticket.
For example, enter: TTU/T1/S3 TTU /T1 /S3 transaction code TST selection segment selection
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An e-ticket (or paper ticket) that is issued in exchange for an e-ticket cannot be voided. For information about exchanging tickets in general, agents can display online help pages in Amadeus by entering: HE EXCHANGE
First Exchange
Here is an example of the FO entry for the first exchange of an e-ticket: FO006-12345678901E1MIA20AUG00/00112233 OR AVAILABLE OR FO* AUTOMATICALLY UPDATES IF FA ELEMENT
FO* L22
FO 006-
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Original issue e-ticket number Check digit ET coupon indicator (the letter E) followed by the number of the first coupon with status O or A City and date of original issue e-ticket Slash followed by the issuing agencys ARC/IATA number
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Second Exchange
Here is an example of the FO entry for the second exchange of an e-ticket, when the first exchange document was also an e-ticket: FO006-12345678901E1MIA20AUG00/00112233/006-12345678921E1 FO 006-1234567890 MIA20AUG00 /00112233 /006-1234567892 1 E1 Transaction code Original issue e-ticket number City and date of original issue e-ticket Slash followed by the issuing agencys ARC/IATA number Slash followed by the first exchange e-ticket number Check digit ET coupon indicator (the letter E) followed by the number of the first coupon with status O or A
Here is an example of the FO entry for the second exchange of an e-ticket, when the first exchange document was a paper ticket:
FO006-12345678901E1MIA20AUG00/00112233/006-12345678921C1234 FO 006-1234567890 MIA20AUG00 /00112233 /006-1234567892 1 C1234 Transaction code Original issue e-ticket number City and date of original issue e-ticket Slash followed by the issuing agencys ARC/IATA number Slash followed by the first exchange paper ticket number Check digit Coupon indicator (the letter C) followed by the coupon numbers
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Introduction
Automated VMCOs can be issued for the following key travel services (amongst others): Collection for TOD/PTA Air or surface transportation Excess baggage charges Reissue service fees Additional collections Tax payments Hotel Payment
Features
The Amadeus Automated VMCO product provides system-users with the following key features: Automated VMCO creation from a new or existing PNR Supplementary passenger names facility Split PNR Automated VMCO ture Full TSM history Automated MCO PNR retrieval transactions
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There are three basic stages to issuing an VMCO, these are creation, completion and processing, all of which are described in detail below There are two types to create an VMCO in the fastest way. To create an VMCO for either TOD or PTA follow this steps. 1) create your PNR and price the flights 2) enter the TST and click on the button Create MCO
Here you can see the MCO mask with all data taken from your TST:
Update the VMCO (service charge, form of payment, etc) and click on Update to store the data. After you finish, you can close the VMCO mask and you get back to your TST. Close this as well and you are back on the PNR in the command page incl. the VMCO element as shown.
ZRH1A0901/0001AA/18SEP07 1.AMADEUS/WOLFGANG MR 2 AF5111 Y 20MAY 2 ZRHCDG HK1 0720 0915 20MAY E AF/ OPERATED BY CITYJET 3 AF5102 Y 26MAY 1 CDGZRH HK1 0950 1130 26MAY E AF/ OPERATED BY CITYJET 4 MCO AF *** 20MAY/CHF 1501.50/*CH PTA OR TOD 1 FP INV 5 AP ZRH 41 44 217 97 20 - AMADEUS TRAINING COLOMBO - A 6 TK OK18SEP/ZRH1A0901//ETAF
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For all other types of VMCO you can use the graphical page for creation or update.
tab to switch to graphic page to start the creation. The following mask is shown on the top of your
The yellow fields are mandatory and have to fill out before you could click on . The fields in white are optional. The type of MCO is always M in Switzerland, dont change it !
Choose the reason for issue by clicking on the blue box, issuance code
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Update the VMCO manually, click on update and close The PNR is shown in the graphic page:
You can change the VMCO anytime. Just double click on the VMCO element in the graphic PNR page.
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Return to the command page by clicking on the VMCO information in the PNR.
TSM00002 TYPE M ZRH1A0901 AA/19MAY 1.AMADEUS/WOLFGANG PRESENT TO: AT: TYPE OF SERVICE: A *CH AIR TRANSPORTATION ADD INF/RKS: ISSUED IN CONNEXION WITH: FARE F CHF EXCH VAL CHF TOTAL CHF 1.FP INV 500.00 500.00 500.00
CARR 1A
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Fare Elements
In addition to the VMCO fields there are several fields stored in the front of the PNR; these are the same fields as a TST. The only difference is that these have to be associated to the VMCO line number, the fields that can be updated are:
Form of payment (FP) Endorsements (FE) Commission (FM) Tour code (FT) Original Issue (FO)
Please note that the validating carrier is not necessary as the system takes this information from the Present to area in the TSM. In order to fill out these fields there are several ways of linking them to the correct VMCO, for example >4/FPCASH >FT IT4BA1234/L4 Adding in a form of payment where 4 is the VMCO line in the PNR Adding a tour code for an VMCO on line 4 of the PNR
The line specification has to be done even if there is only one VMCO in the PNR otherwise the system will attach it to the TST. In panel mode it is possible to fill in all of these details within the TSM display. An example of the PNR with the VMCO details stored can be seen below
RP/ZRH1A0901/ZRH1A0901 CS/SU 14DEC04/1458Z ZBEDWM 1.MUELLER/PETER MR 2 BA 709 L 05MAY 4 ZRHLHR HK1 M 0750 0840 *1A/E* 3 BA 710 L 09MAY 1 LHRZRH HK1 4 0650 0935 *1A/E* 4 MCO BA LHR 09MAY/CHF 200.00/*CH UPGRADING 1 FE *M*VALID BA ONLY 2 FP CASH 3 FT IT4BA1245 5 AP ZRH 41 1 217 97 20 - AMADEUS TRAINING IER ATB2 - A 6 TK OK09DEC/ZRH1A0901 7 FM *M*7 8 FP CASH 9 FV BA
To modify any or cancel any of the fields in the PNR but within an MPD there are a few options > XE4.1 > 4/FP INVOICE > 4/FEVALID IB ONLY To cancel the first element in the VMCO on line 4 Changes form of payment element in the VMCO on line 4 to invoice Changes the FE element for the VMCO on line 4
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VMCO Processing
Once the TSM has been completed and all of the mandatory fields are present the VMCO can be issued using the following command: >TTM There are numerous options that can be included in the TTM command for example >TTM/P1 >TTM/L8 >TTM/RT >TTM/TMN Prints all VMCOs for passenger one Prints the VMCO on line 8 of the PNR Prints all VMCOs and retains the PNR Prints the VMCO and the supplementary name list
1. To void from a retrieved PNR using the line number that corresponds to the FA line, enter: TRDC/L10 2. graphic mode On the tab bar click on the icon and the on the menu
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It is also possible to search just for MCOs that have been issued, in this case the entry is >TJQ/SOF/QTC-MD50 This entry can be combined with most of the other TJQ options. Full details of the VMCO issuance can be found with the Transaction Report (TJT), as can be seen below. >TJT/I-76
AGENCY OFFID/ASDOC TYPEAL/PROV DOCUMENTPASSENGER TOUR FOP1 FOP2 FOP3 TAX DOC1 DOC2 ORIGIN PURCHASER FARE CALC AUTOMATED PRICED 00060034 14DEC04 ZRH1A0901 CS CS ITEM - 000076 AUTO MCO CURR - CHF 724 - CH STATUS - PENDING 1924000005AUTO MCO : : : : : : : : : : : MUELLER/PETER MR IT4BA1234 INVOICE : CA 200.00 CASH 0.00 CREDIT 200.00 CASH 0.00 TAX 0.00 COMM PNR ZBEDWM
It is also possible to use most of the other sales report transactions e.g. TJX, TJI, TJD and TJS. The exception is the BJI entry which is limited to ticket issuance.
To void an VMCO from query report enter the TJQ report and >TRDC/sequence number
AGY NO - 00060034 QUERY REPORT 14DEC CURRENCY CHF OFFICE - ZRH1A0901 SELECTION: AGENT - ALL TC-CANX 16 DEC 2004 ------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------000076 724 1924000005 200.00 0.00 0.00 CA MUELLER/PE CS ZBEDWM CANX 000077 125 1924000006 120.00 0.00 0.00 CA KELLER/MAJ CS ZBLL5C CANX
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1. To reinstate from a retrieved PNR using the line number that corresponds to the FA line, enter: TRDR/L10 2 graphic mode icon and the on the menu
VMCO Cancellation
An VMCO can be simply cancelled by using XE and the line number. To cancel individual fare elements in the VMCO again use the XE command for example: >XE4.3 This cancels element three for the VMCO on the fourth line of the PNR. To cancel multiple elements the entire reference needs to be added, for example >XE5.1,2 Cancels elements one and two for the VMCO on the fifth line on the PNR.
VMCO Refund
VMCOs may only be refunded via BSPlink refund application. Where the Agent still holds the Exchange coupon, such Exchange coupon must be submitted with the Refund Application. You can download the IATA manual for MCOs from the following link:
http://www.iata.org/worldwide/europe/switzerland_liechtenstein/info_agents.htm
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Sales Reports
Central ticketing transactions generate the storage of data in the Document Database (DOCDB). Sales report data is stored in the system for two months, and you can display sales reports up to two months in the past from todays date. The storage time may vary depending on your market. You can also print the sales reports. You can request reports and queries of the DOCDB, which include statistics for office accounting, statistics for the completion of sales reports, and ticketing activity data generated during the current sales period. Six different types of reports exist. The following two reports are for closed sales periods: Summary Sales Period Report Item Sales Period Report TJS TJI
The following four reports are for the current sales period: Daily Report Query Report Transaction Report Cross Reference Report Net Remit Report History Report TJD TJQ TJT TJX TJN TJH
Printing Reports
The following table describes the entries you can make to print the sales reports: Transaction
TJP
Explanation
Prints the report that you have displayed on your screen Prints a report that is not displayed
Entry
TJP
WRA/report entry
WRA/TJI/SOF/D-10FEB
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Report
TJS
Explanation
Summary Sales Period Report Summary of all documents issued within a single sales period by cash, credit, refund.
TJI
TJD
Daily Sales Report Summary of all documents issued for a single day by cash, credit, refund and adjustment totals.
TJD/SAS-0894IS TJD/SOF TJD/SOF-NCE1A0900 TJD/D-16FEB TJQ/SAS-0894IS TJQ/SOF TJQ/SOF-NCE1A0900 TJQ/D-16FEB TJQ/V-19FE25FEB TJQ/QFP-CA TJQ/QFP-CC TJQ/QFP/NT TJQ/QFP-MS TJQ/QCC-AX
TJQ
Query Report List of all documents for a single date or date range issued within the last 45 days. It includes the sequence number, airline code, document number, total fare, tax, commission, form of payment, agent sign, PNR record locator and transaction type
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TJQ/QVP-AA TJT Transaction Report From a query report you can display a transaction report with extended data about a specific item TJX Cross Reference Report Refers ticket numbers with stock control numbers (SCN) TJT/I-123 TJT/TK-4568889990
Agent sign All agents in one office Tkt numbers/stock control Stock control nbrs/tickets Agent sign All agents in one office Specific date
TJN
Net Remit Report List of all documents issued using an incentive ticketing method such as nego, IT and net remit.
TJN/SOF/D-11FEB18FEB Specific date range TJN/F-1234567890 TJN/SOF/QTC-TKTB TJN/QFP-CA TJN/QVP-LX Document number Transaction type Form of payment cash Validating airlines Sequence number Query Report Document number
TJH
History Report Gives you the complete history of a document including sale and refund information. It is available for up to 180 days in the past.
TJH/I-123 TJH/TK-4568889990
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Automated Refund
Introduction
Amadeus Automated Refunds provides a user-friendly, flexible and highly efficient time saving method of refunding Electronic tickets. Refund transactions automatically search for original ticket sales data that is stored in the Amadeus Document Database and this is used to populate refund records. Automated Refunds can be processed without intervention or manually updated for partial refunds. Electronic ticket sale data is available for 12 months and the refund process is also interactive as the system simultaneously requests an authorisation to refund from the validating Airline. Successful communication results in a Settlement Authorisation Code (SAC), which Amadeus then uses to populate the refund record along with the sales data. Automated refunds are included as part of the Travel Agency daily sales reports. In addition to this refund, notices are printed on plain paper. The Amadeus Central Ticketing Reporter (CTR) then completes the refund process by reporting automated refund data in the reporting tape (RET). RET or as it is also know as Agent Reporting Data which is the information from the Central Reservation Systems (CRS) to the Bank Settlement Plan (BSP). The Agent Reporting Data to BSP who then settle the refund directly between the Travel Agency and the Airline.
Features
The Amadeus Automated Refunds product provides Travel Agency system-users with the following key features:
Interactive automated refund of Electronic tickets Document Database ticket data repository 12 months for Electronic tickets Automatic population of a refund record using stored ticket data Refund record display in cryptic/graphic mode format Refund record update with cryptic/graphic transactions Full and Partial refund capability Ability to specify cancellation penalties Ability to calculate commission or cancellation penalty Automated reporting to the stock provider (RET) and Airline (HOT) 2 refund notices are automatically printed out, one for agents and one for BSP
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Automated data received from Document Database and processed without intervention Mixed data received from the Document Database and updated, for example a partial refund Manual data only, established by the agent in a blank refund record
Refunding E-Tickets
To refund the e-ticket, the entry is: TRF System Response: If the refund request is successful, the refunded coupons or the ET-REA (depending on the agents market) will be printed. The agent receives a message similar to the following:
TKT-0811688283502 RCI1A LOC-X2QQNV OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/JOHNMR ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 O 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH >TWREF OK ETKT RECORD UPDATED SAC-0081000804145 PROCESS REFUND MANUALLY >
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The status of all refunded coupons in the ET record is changed to R (Refunded), as follows:
TKT-0811688283502 RCI1A LOC-X2QQNV OD-MELAKL SI-SOTO FCMI-0 POI-AKL DOI-07MAR00 IOI-24000012 1.SMITH/JOHNMR ADT ST 1 O MEL QF 033 Y 20AUG 0800 OK Y1 R 20K AKL FARE F AUD 686.00 EQUIV NZD 868.00 BSR 1.265182 TAX NZD 38.00AU TOTAL NZD 906.00 /FC MEL QF AKL447.70NUC447.70END ROE1.532242 FP CASH SAC-0081000804145 >
In the PNR, the existing FA element for the refunded e-ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code, indicating that the e-ticket has been refunded. For example:
5 FA PAX 081-1688283501/ERQF/S2
TRF 125-6700000001/FULL TRF 125-6700000001/FULL/CP200A TRF 125-6700000001/FULL/CP10P TRF 125-6700000001/FULL/TAX Or within a PNR TRF/L5/FULL (L5=line of the FA element)
without penalty 200,- CHF cancellation penalty 10 % cancellation penalty tax only
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For partial refunds in the graphic mode please proceed as shown: On the tab bar click on the icon and the on the menu
Insert your ticket number either in the e-ticket or paper ticket section and click on display or on the refund button for paper tickets.
After that click on the sort of refund you want to do and the following mask will appear:
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In order to process the automated refund, report and print the refund notices then simply enter TRFP
>TRFP OK - REFUND PROCESSED
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Partial Refunds
When a partial refund is required, the data can be changed by using cryptic transactions 1. Work out the partially used fare using the FQP entry 2. Display the refund record TRF 3. Update the fare used (press enter) 4. Enter TRFT to access tax panel and delete the non refundable taxes (press enter) 5. Change the CPNS field to show only the unused coupons (press enter) 6. Add in any applicable cancellation penalties 7. Enter TRFP 8. You will get 2 copies of a printed refund record
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Passenger name Date of issue Ticket/Document number or range Delete ticket/document number Document check digit Update ticket/document number of coupons Document type Itinerary Fare paid Fare used Commission Cancellation fee Cancellation fee commission Miscellaneous fee Tax (Tax Add) Delete Tax Number Tour code Net refund Form of payment Form of payment amount Original issue Remarks Airline authority TRFU/NMMERCIER TOM MR TRFU/I25JAN00
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TRFU/D1C34 TRFU/DA2 TRFU/DX2 TRFU/TKTY TRFU/TKTN TRFU/SD TRFU/SI TRFU/F1000.00 TRFU/U500.00 TRFU/FM9.00 TRFU/FM100.00A TRFU/CP50P TRFU/CP500.00A TRFU/CM100 TRFU/CM25.00P TRFU/TA16.50CH TRFU/TX1-3 TRFU/TCIT1LH2TOUR1 TRFU/NF1000.00 TRFU/FP1CASH TRFU/FP2CCCA5370031003456784 TRFU/FP1A2000.00 TRFU/FP2A 2000.00
refund document 1 coupons 3 and 4 add 2 consecutive docs to the refund record delete 2 consecutive docs from the refund record identify doc type as a ticket sale (P or E) identify document type as other sale (e.g. MPD) identify doc as domestic sale (only one letter) identify doc as intl sale (only one letter) update the fare paid provide the fare used provide percentage commissions rate provide amount commission rate provide percentage cancellation fee provide amount cancellation fee provide amount cancellation fee commission provide percentage cancellation fee commission add unused refundable tax CH Delete used taxes 1 through 3 provide a tour code provide net refund amount provide form of payment 1 provide form of payment 2 provide value form of payment 1 provide value form of payment 2
TRFU/FO1253700000007ZRH17JUL81293989 provide original issue data TRFU/AA10504Q59QBXE9C provide Airline refund authority
TRFU/U500.00/D1C34/TX2/CP50.00/ TCIT1LH2TOUR1 multiple field update Fare used 500.00, refund coupons 3 and 4 , and delete refundable tax 2, cancellation penalty 50.00 and tour code.
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Alternatively if you would only like to view the refunds that has been processed , type in the following entry Display all refunded records in the office
TJQ/SOF/QTC-RFND
From the sales report it is possible to carry out all of the normal entries to cancel, reinstate and display more details In the below entries the numbers relates to the sequence number displayed in the SEQ NO column on the left hand side of a TJQ report
TRF/I-851
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A
Automated Refund partial refunds.................................................... 65 Automated Refunds ............................................... 59
types of priceable journeys ................................2 Itinerary pricing mually creating a TST ...................................... 12
M
MCO cancel MCO .................................................. 54 MCO fare elements................................................... 51 MCO history ............................................................ 55 MCO Refund MCO ................................................ 54 MCO reporting ........................................................ 53 MCO void MCO ....................................................... 53
C
Canceling a TST..................................................... 10 Central ticketing mandatory fare elements ................................. 20 commission................................................... 23 form of payment ........................................... 20 validating carrier........................................... 21 optional fare elements ...................................... 22 endosements/restrictions carrier ............... 22 fare discount ................................................. 23 tour code ....................................................... 23 procedure for issuing ........................................ 15 sales reports ...................................................... 56 Commission fare element ..................................... 23
O
Options itinerary pricing ....................................................5 printing a ticket .................................................. 26
P
Pricing an itinerary adding options .....................................................5 displaying the booking code information..........4 displaying the ticketing image ...........................4 entry ......................................................................3 explanation...........................................................3 response...............................................................3 Printing sales reports ...................................................... 56
D
Displaying booking code information from a pricing request ................................... 4 ticket image from a pricing request ................................... 4 TST history......................................................... 10
E
Edorsements/restriction fare element.................. 22 Electronic ticketing airline-specific conditions ................................. 17 conditions for e-ticketing .................................. 17 displaying E-ticket records............................... 29 eligibility indicator .............................................. 19 E-ticketing Airlines ............................................ 16 E-tickets reissue................................................ 43 exchanging E-tickets ........................................ 43 issuing e-tickets................................................. 24 refunding E-tickets ............................................ 60 revalidating E-tickets ........................................ 33 voiding E-tickets ................................................ 37
R
Refund Record Data Security Measures............. 60
S
Sales reports explanation......................................................... 56 printing sales reports ........................................ 56
T
Ticket image displaying from a pricing request ......................4 Ticketing printing a ticket options........................................................... 26 Tour code fare element ......................................... 23 Transitional Stored MCO....................................... 50 TST canceling ............................................................ 10 displaying history............................................... 10 manually creating cryptic mode response ................................ 12 explanation ................................................... 12 TST history.............................................................. 10
F
Fare discount fare element ................................... 23 Fare elements mandatory for ticketing ..................................... 20 optional for ticketing.......................................... 22 Fare quote informative pricing............................................... 2 Form of payment fare element ............................. 20
I
Informative pricing explanation........................................................... 2 pricing an itinerary............................................... 3
V
Validating carrier fare element.............................. 21
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