VISION To be the best service provider in the Car Restoration Business MISSION Provide quality service to customers.

Produce high-quality work using the best parts and supplies available in the market place. 1 .Critically assess whether a performance management system would work for such a small business.

2. Discuss benefits that such a system would provide for us as owners and for our employees. EMPLOYEES Clarify definitions of job success criteria Increase motivation to perform Increase self-esteem Enhance self-insight and development

OWNERS Owner will gain insight about employees Better and more timely differentiation between good and poor performers Employees will become more competent

3. Explain any dangers our company faces if we dont have a performance management system. What could be a problem if we go with a poorly implemented system? EMPLOYEES Lowered self-esteem Job dissatisfaction Increased turnover Demotivated

4. What 10 characteristics, at a minimum, should we include in a performance management system? Explain your answer with 1-3 sentences for each characteristic you recommend. Congruent with organizational strategy Thorough Meaningful Specific Identifies effective and ineffective performance Valid Acceptable and Fair Inclusive Open (No Secrets) Standardized Ethical

5. Explain how we could tie our current reward system to a performance management system. Fixed salary Variable salary ( based on performance and no. of customers)