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12/10/2012
Letter of Transmittal We would like to request to our course instructor Ms. Maria Tahir to kindly accept this report and take into consideration to work that we have accomplished according to the requirement.
ACKNOWLEGMENT A work is never a work of an individual. We owe a sense of gratitude to the intelligence and co-operation of those who had been so easy to let us understand what we needed from time to time for completion of this report. I want to express my special gratitude towards Ms. Shumaila Sattar, AM Planning- Skin cleansing, Unilever R.Y.Khan, for giving their precious time and helping us. I am also thankful to our MIS lecturer Ms. Maria Tahir for giving us such a unique project and helps us to enhance our knowledge.
While conducting this project we have learned how to work collaboratively, how to communicate with individuals, how to ask questions, how to develop research design, how to analyze data. Inspite of all this the major change we observed in ourselves was that we have gained so much confidence with an added value of curiosity and critically analyzing the areas of interest.
DEDICATION
We dedicate this report to our parents and friends in recognition of their worth and to our teachers who are the guiding force for us and it is their effort and hard work that showed us the path of success and proprietary which would be there for us for the rest of our lives. Our thanks to all those who have generously contributed their theoretical knowledge to this report including our teachers, without their understanding and support completion of this work would not have been
EXECUTIVE SUMMARY This report explains information technology and management infofmation system in Unilever Rahim Yar Khan. It explains security , privacy policies in Unilever and how the company is handling all these and what are their steps in case of any breach. Unilever steps for securing its software, laptops and mobile handhelds have been discussed in it. It also explains some of the systems in Unilever as its operations are increasingly dependent upon IT systems and Mnagement of Information. We have further explained e-business strategies of Unilever and different technologies which are being used by Unilever like GDSN ( Global Data Synchronization Network), RFID ( Radio Frequency Identification Device), Ariba, Unilever Private Exchange and ISIS. This report gives a brief view about ULTRA ( Unilever Trade Automation), that how this software is working and how this software has made management and delivery service better. We have also explained about Kalido software and SCM ( Supply Chain Management) in Unilever.
UNILEVER
1:HISTORY:
The company was formed by a merger of Dutch Margarine Union and British soap-makers Lever Brothers in 1929. Unilever was one of the worlds first genuine multinationals with operating companies in more than 40 countries. The company produces and distributes a vast number of well known brands in the areas of nutrition, hygiene and personal care that are used by consumers all over the world. The history of Unilever dates back to 1885, William Lever established a soap manufacturing company in the UK with his brothers and named the company Lever Brothers in 1885. William Hesketh Lever was born at Bolton, Lancashire in 1852 was the son of grocer. Together with James Lever, William Lever opened soap factory at Warrington, England, in 1885. Their products, Sunlight, the worlds first packaged soap, was very successful. The soup they made in ready moulded tablet. Previously laundry soap was marketed in bars and grocers cut off pieces and sold them by weight.Until 1919 Lever was wholly own an controlled by the founder. By 1919, as a result of ingle minded expansionist, commercial policies, his firm accounted for 60 percent of soap production in Britain. Two butter makers, Jurgen and Van den Berghs formed Margarine Union in 1927. The Dutch Margarine Union merged with Lever Brothers of United Kingdom in 1929 to form Unilever. During the 1930s, the structure and management do Unilever has been describe as a professional largely nonfamily managed hierarchy.For tax, purpose, two separate entities were established, one in London and another in Rotterdam. Historically, Unilever has grown to be a very multilocal company. However, while the company used to work with regional supply chains on regional brands.Unilever started to globalize their brands in the early and mid 1990s
Today, Unilever Pakistan is a force to reckon with. Its contribution to Pakistan's economic development cannot be overestimated. Now operating four factories at different locations around the country, the company contributes a significant proportion of the country's taxes. It employs a large number of local managers and workers. It provides a pool of well-trained and highly motivated manpower to other segments and has introduced new and innovative technologies into the country. The UPL Head Office was shifted to Karachi from the Rahim Yar Khan site in the mid 60's. By this time the once dusty and sleepy village was the hub of activities for UPL. A residential estate situated near the factory is the home of UPL employees at Rahim Yar Khan.
The implementation across the group of a world class harmonized ERP system in each region in support of the One Unilever programme is progressing well. Unilever partners with a few major suppliers to develop the minimum number of non-overlaping IT systems needed to deliver the business objectives. This promotes radical simplification flexibility and agility faster implementation and reduced cost.
2:ENTERPRISE INFORMATION SYSTEM: HOW ENTERPRISE SYSTEM HELPS BUSINESS TO ACHIEVE OPERATIONAL EXCELLENCE?
An enterprise information system is generally any kind of computing system that is of "enterprise class". This means typically offering high quality of service, dealing with large volumes of data and capable of supporting some large organization ("an enterprise"). Enterprise information systems provide a technology platform that enables organizations to integrate and coordinate their business processes. An enterprise information system provides a single system that is central to the organization and that ensures information can be shared across all functional levels and management hierarchies. Enterprise systems create a standard data structure and are invaluable in eliminating the problem of information fragmentation caused by multiple information systems within an organization. A typical enterprise information system would be housed in one or more data centers, would run enterprise software.
other examples of Unilever forays into e-commerce and IT includes GSDN RFID Unilever Private Exchange Ariba ISIS
web analytics tool providers, such as Google or Unica they may also share their personal information with companies, organizations or individuals outside of the Unilever Group if we believe that disclosure of the information is necessary for legal reasons. enforce applicable terms of use of Unilever Sites Conduct investigations into possible breaches of applicable laws detect, prevent and protect against fraud and any technical or security vulnerabilities comply with applicable laws and regulations, co-operate in any legal investigation and meet enforceable governmental requests If they do share their personal information with a third party, they use their best efforts to ensure that party will keep information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations. Unilever does not sell personal information, except to an entity to which they divest all or a portion of their business (for example, in connection with their sale of a brand), or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of their business.
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UNILEVER PRIVACY POLICY A) WHAT DOES THIS PRIVACY POLICY APPLY TO?
This Privacy Policy applies to personal information collected by the Unilever Group of companies in connection with the services they offer. Find out more about the Unilever Group at http://unilever.com/aboutus/. This includes information collected offline through our Careline and consumer call centres, direct marketing campaigns, sweepstakes and competitions, and online through our websites, branded pages on third party platforms and applications accessed or used through such websites or third party platforms which are operated by or on behalf of the Unilever Group ("Unilever Sites"). This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the applicable Unilever Site. For information about the Unilever Group company responsible for protecting your personal information, see Your privacy rights and who to contact below.
information collected by third party websites, platforms and/or applications ("Third Party Sites") which we do not control; information collected by Third Party Sites which you access via links on Unilever Sites; or
banners, sweepstakes and other advertisements or promotions on Third Party Sites that we may sponsor or participate in. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.
C) YOUR CONSENT
Unilever will not collect, use or disclose your personal information without your consent. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour. By using a Unilever Site, you are consenting to the relevant Unilever Group company collecting, using and disclosing your personal information in accordance with this Privacy Policy. We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Policy. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Unilever Sites or otherwise provide Unilever with personal information.
D) CHILDREN
The majority of Unilever Sites are designed and intended for use by adults. Where a Unilever Site is intended for use by a younger audience, we will obtain consent from a parent or guardian before we collect personal information where we feel it is appropriate to do so or where it is required by applicable data protection laws and regulations (the age at which consent is necessary varies from country to country). If you are a child over the age where parental consent is required in your country, you should review the terms of this Privacy Policy with your parent or guardian to make sure you understand and accept them. If we discover that we have collected information without consent from a parent or guardian where such consent should have been obtained, we will delete that information as soon as possible. Access to certain parts of the Unilever Sites and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your personal information to carry out age verification checks and enforce any such age restrictions.
user-generated content, posts and other content you submit to Unilever Sites any other person information you voluntarily provide to us
We may use your personal information to: improve our products and your experience on the Unilever Sites. We may use your personal information to: evaluate the use of the Unilever Sites, products and services analyse the effectiveness of our advertisements, competitions and promotions personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you've visited it before and what site referred you to it make the Unilever Sites easier to use and to better tailor the Unilever Sites and our products to your interests and needs help speed up your future activities and experience on the Unilever Sites. For example, a site can recognise that you have provided your personal information and will not request the same information a second time collect information about the device you are using to view the Unilever Site, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal information so as to ensure that each Unilever Site presents the best web experience for you to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
We may use your personal information to: suggest products or services (including those of relevant third parties) which we think may be of interest to you offer you the opportunity to take part in competitions or promotions You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide you with the information and means necessary to opt out. We may use your personal information: for the purposes of competitions or promotions that you have entered to send you information, products or samples that you have requested to respond to your queries or comments Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.
law enforcement or government authorities where they have followed due legal process to request us to disclose the information third parties who wish to send you information about their products and services, but only if you have given us consent to do so third party providers of services, such as data processing, to Unilever web analytics tool providers, such as Google or Unica We may also share your personal information with companies, organisations or individuals outside of the Unilever Group if we believe that disclosure of the information is necessary for legal reasons. We may share your personal information to: enforce applicable terms of use of Unilever Sites conduct investigations into possible breaches of applicable laws detect, prevent and protect against fraud and any technical or security vulnerabilities comply with applicable laws and regulations, co-operate in any legal investigation and meet enforceable governmental requests If we do share your personal information with a third party, we shall use our best efforts to ensure that they keep your information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations. Unilever does not sell personal information, except to an entity to which we divest all or a portion of our business (for example, in connection with our sale of a brand), or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.
don't want to be contacted in the future by us would like a copy of the personal information which we hold about you would like us to correct, update, or delete your personal information in our records wish to report any misuse of your personal information To assist us in dealing with your request, please provide your full name and details.
4: WHAT ARE THE COMPONENTS OF ORGANIZATIONAL FRAMEWORK FOR SECURITY AND CONTROL?
Information systems control are both manual and automated and consist of general controls application control Firms need to establish a good set of both general and application controls for their information system. A risk assessment evaluates information assets, identifies control points and control weaknesses and determines the most cost effective set of controls. Firms must also develop a coherent corporate security policy and plans for continuing business operations in the event of disaster or disruptions. The security policy includes policies for acceptable use and identity management. Comprehensive and systematic MIS auditing helps organizations determine the effectiveness of security and controls for their information systems.
matches it up to the company's software licenses. It also uses a service known as the Global Universal Software Library, which is a database of 200,000 software products. This helps Unilever understand how the software they have should be treated, for example does it need a licence or is it a security risk? When Unilever ran an audit using BCS services it found 60,000 different software products. Using the SAM services it has rationalised this to 4,500 commercially licensable products and 800 that do not require licenses but need to be managed. Prior to hiring the services of BCS, Unilever carried of software asset management manually. It used commercially available scanning tools such as Microsoft's systems management server (SMS) and then human resources would go through a lengthy process of checking they are licensed. With about 60% of the information delivered by a software scan not requiring any attention there is a great deal of time and money wasted manually checking. The BCS software automatically removes this information from the results presented. Unilever still uses scanning tools such as SMS but has bought 5 licenses to BCS software and services for its internal SAM team. The Software Organiser does the matching and the Global Universal Software Library will give a deeper insight into the software being used and enable. It now runs an audit every month. In the past it would true-up licences for major suppliers every quarter and less often for other suppliers Unilever spends tens of millions of pounds globally on software licences every year and before the new SAM process was introduced it was taking the software scans at face value and just ensuring it had a license for everything it had. This meant it was paying for software it does not use in many cases. It also meant software that did not require was often ignored, which could put the company at risk of a security breach.
SECURITY OF HANDHELDS:
Selecting the handheld was an easy part, hard was to made it secure. Following points were of main concern; Easy to steal because of portability Penetrable by hackers and other outsiders PDAs and smart phones especially those used by senior executives store sensitive corporate data, such as sales figures, social security no. and customer data. Unauthorized users may b able to access internal corporate networks through PDAs Downloading unauthorized data
7: SUPPLY CHAIN MANAGEMENT SYSTEMS COORDINATE PLANNING, PRODUCTIONS AND LOGISTICS WITH SUPPLIERS: 7.1 SUPPLY CHAIN MANAGEMENT:
Supply Chain Management SCM is the management of the interconnected businesses invovlved in the ultimate provision of product and service packages required by end customers. Supply Chain Management spans all movement and storage of raw materials, work in progress, inventories, and finished goods from point of origin to point of consumption.
Unilever is also using Kalidos Master Data Management and Dynamic Information Warehouse to create reference data and analyze transactions. The information is translated into relevant actionable data by the new software, so that executives can take decisions to improve supply chain management and ensure shops do not have a shortage of Unilevers products. Unilever also extensively uses SAPs supply chain management and enterprise resource planning software.
7.3KALIDO:
Kalido is the leading provider of business driven data governance software. Kalido enables companies to share enterprise assets by supporting the business process of management. Unilever is using Kalido MDM as a means to corporate wide data governance.
7.6GOLD CUSTOMERS:
Gold customers use a computerized program ULTRA, all the record of inventory is kept in ULTRA , whenever the stock is received and delivered by the distributors , all the recode in the ULTRA is being updated and is being monitored by the company at the head office at the day end.
7.8SAP:
SAP is the worlds leading provider of business software*. Today, more than 39,400 customers in more than 120 countries run SAP applicationsfrom distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. Powered by the SAP NetWeaver platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges,
Retailers:
Fewer return shipments Fewer back orders Less excess/ safety stock Optimized location dispatch
7.13 ARIBA:
ARIBA is Unilevers online buying system which enables purchase of non-production items to be made at volume negotiated prices from suppliers.
ISIS ( Integrated Supply Management Information System) IN UNILEVER: ISIS helps our local, regional and global supply managers make appropriate sourcing decisions, allowing them to collate and analyse information quickly and easily. The system enables our managers to negotiate with suppliers in a transparent and efficient way, benefiting both parties.
8: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM HELP COMPANIES TO ACHIEVE CUSTOMER INTIMACY: 8.1CUSTOMER RELATIONSHIP MANAGEMNET (CRM)
It is a widely implemented model for managing a companys interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, service and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.