SALES PROMOTION CULINARIAN COOKWARE: PONDERING

PRICE PROMOTION
HARSHIT KATHURIA SHIKHA PANDE (A041) MELVIN JOSE (B027) AARTI KHATWANI ADITYA NADIMPALLI (B038) PRAVEEN RAJAGOPALAN APOORV SINGHAL ANKUR SRIVASTAVA (B055) (A031)

(B031)

(B047) (B054)

Group 4

Q.1 Describe consumer behaviour in the cookware market. How is cookware bought? How is it sold? What are the implications for Culinarians marketing strategy?

Generated $3.36 billion in revenues in 2006 Could be classified on the basis of :

Price
Quality Material(Aluminium, Stainless Steel, Porcelain on iron, cast iron, copper)

Copper was the most expensive and most preferred by professional chefs due to superior heat conductivity Manufacturers had to balance the need for performance, time saving features, and aesthetics with price Growing trend :

Offering a coloured designer cookware that matched the kitchen decor and Product lines endorsed by and branded with a name of a widely recognized television celebrity chef

Type of purchase

By piece(open stock) or In a boxed set( ranging from 5 to 14 pieces)

5 piece set comprised a 10 inch fry pan, a 2 quart sauce pan wid lid, a 4 quart stockpot with lid

Q.1 Describe consumer behaviour in the cookware market. How is cookware bought? How is it sold? What are the implications for Culinarians marketing strategy?

Retail distribution outlets:

Kitchen speciality chains ( Williams Sonoma) Local speciality stores, department stores (Macys) Mass Merchandisers (Walmart) Grocer Stores(Kroger) Direct TV Sales( Home Shopping Network)

Online Retailers (Amazon)

Catalogues(Manufacturers direct mailings)

Sales were seasonal High during May-June(Weddings), November December(Christmas) Top players

Star Chef ( Mid level and low end products) 18%

Kitchen Select (Mid level and low end products) 14% Culinarian(premium products) 6.5 % Le Gourmand(premium products) 4%

Robusto(premium products) 3%

Q.1 Describe consumer behaviour in the cookware market. How is cookware bought? How is it sold? What are the implications for Culinarians marketing strategy?

Some important findings from the Orion Market Research Study of households with income over $75000, June 2003:

50 % owned atleast 5 pieces, 25 percent owned more than 12 pieces Mass merchandiser 32%,Department store 29%,Kitchen Speacilty store 24%,Others 15%

30 % felt price as most important criteria, 10 percent felt price was the least important criterion
25% looked for cookware that matched the current decor Most important Quality, Features, Price, Brand Name Least important Colour Asethetic Design, professional looking pieces, shape 50% favoured a brand they recognized 30% - drawn to displays, 25% - drawn by well informed staff, 10% - drawn by TV advertising 55% received cookware as a gift or purchased it as a gift 30% would be motivated to buy new cookware because of a price discount, 20% motivated to buy it because of a free gift with the purchase

Implications of Culinarys marketing strategy

Widen distibution network : ( + ) Distribution partners need to be increased and they are bound to join and be loyal if adequate trade support is provided Increase Market share of the premium segment :

( + ) Direct competitors like Le Gourmand and Robusto never ran price promotions; this could be a differentiator and increase sales and thus market share

Preserve prestigious image :

( - ) Even the VP of Marketing, Janus, had the view that price discounts would dilute the brand image
( + ) Customer and retailers believed that this would strengthen the brand and bring in new customers to the premium category ( 15% customers were willing to upgrade as well )

Capture revenue growth of atleast 15% : ( - ) Price promotions will increase the number of orders significantly, most probably leading CX1 Orders 2002 2003 2004
March-may % growth 91247 78778 184987 -13.66 134.8

to increase in revenue ( + ) There would be a significant dip in sales in

Q.2 What are Culinarians strengths and weaknesses? Why has the company been successful?

WEAKNESSES

Superior product quality and performance technology Strong dealer support due to high margins Desired brand perception of being a high quality product Favoured and endorsed by experts Favourable market trends: Copper cookware, premium cookware matching kitchen dcor Advertising and marketing spend focussed and lean due to selective marketing channels

Constant pressure of promotions from other manufacturers throughout the year Low penetration in low to middle income customers due to premium image and selective channel distribution Low brand awareness in lower income households and low advertisement recall Cannibalization amongst brands due to price difference Control over advertising mediums: Culinarian products and promotions seldom advertised by the trade Owned manufacturing unit; Difficult inventory control during promotion

STRENGTHS

Q.2 What are Culinarians strengths and weaknesses? Why has the company been successful?

Company success factors:

Maintaining retail relationships:

Monthly field visits by the account managers for providing information and consultation Retail merchandising incentive programs High retail margins Premium cookware favoured by experts and chefs Focus on product quality, performance and durability Selective channel distribution and advertising to corroborate premium brand image Comprehensive training for retail sales clerks Experienced account managers with incentive-driven pay

Creating a successful brand and marketing mix

Skilled company personnel

Q.3 Was the 2004 promotion profitable? Calculate the profitability using Browns logic and then calculate profitability using the consultants model. How would you calculate profitability?

Net loss due to the promotion as per the consultants: $ 529,282 Profit due to the promotion as per Browns estimates: $2,397,994

Our calculation: We have considered the normal sales projection for the months of Mar-May 2004 as 64834, based on the 17% decline in sales of aluminum cookware from 2003 We have considered the cannibalization costs and inventory savings(Consultants figures) L Profit due to the promotion as per our estimates: $2172637 The promotions in 2004, were profitable as they were able to shoot up the demand for CX1, which otherwise were projected to be less
Customer Profitability

Q.4 Should Culinarian run a 2007 price promotion? If so, what should be the specifics of such a promotion (e.g., product scope, discount rate, timing, communication)?

No, it should not run a 2007 price promotion Reasons: 1. Flaws in Browns analysis 24% dip in sales of Jan-Feb 2004 as compared to 2003 cannot be extrapolated to March-May because:

November-December being peak-sales period, people would have done their cooking-ware purchases then May being a part of wedding-season, sales are expected to increase during this period rather than decreasing No quantitative data quoted for not accounting inventory and cannibalization costs

Q.4 Should Culinarian run a 2007 price promotion? If so, what should be the specifics of such a promotion (e.g., product scope, discount rate, timing, communication)?

2. Trends in the premium products industry

No price promotions done by competitors

3. In order to meet strategic objectives, price promotion of 30% is not feasible

Damages the prestigious image Revenue growth becomes negative instead of a steady 15% increase 0.5% loss ($ 529371/104152000) instead of 12% profit margin

4. Previously in May 2005 the plant was not able to handle the surge in demand during the 20% price promotion which was accompanied by trade overbuying during promotion period to pocket the difference later.

Q.4. If a price promotion is not suitable, think about another type of sales promotion (e.g., manufacturer rebate program, gift with purchase, sweepstakes, product placement, etc.) to recommend.

Gifts with Purchase: It should offer Gift Promotions for High end products or with a bundled purchase (for example, 2 or more items on a cookware set purchase) as it would increase sales by an average of 15% without compromising on the margins Because retailers do not appreciate the space wasted by the gifts, the gifts can be mailed to the customer after s/he returns his/her warranty card with a conveniently attached survey Furthermore, gifts can be offered at non-peak time periods because retailers prefer non-overlapping promotions from the vendor lines they carry Product placement in cooking shows, to increase awareness Vouchers can be given to customers on purchase of CX1 & DX1, which can be redeemed on purchase of high end SX1 or PRO1. This will help in Upselling. Cooking events with chefs and customers in shopping malls, to induce trials Celebrity endorsements through high-profile chefs, to appeal to customers through opinion leaders

THANK YOU