4.

Troubleshooting

4. Troubleshooting
4-1. Troubleshooting
1. Check the various cable connections first. Check to see if there is a burnt or damaged cable. Check to see if there is a disconnected or loose cable connection. Check to see if the cables are connected according to the connection diagram. 2. Check the power input to the Main Board. 3. How to distinguish if the problem is caused by Main board or T-Con.
a. No Video : If the problem is No Video but BLU is on and Indication LED is blinking repeatedly and faster than nomal booting, replace the T-Con board. b. Distorted Picture : Check the inner patterns.

For All mode

GenoaP OK NG NG NG Napoli Pre OK OK NG NG Napoli post OK OK OK NG Piocture NG NG NG NG Problem Main board or Signal Source Main board Main board or FRC setting Main or LVDS cable or T-con or Panel

Only for HDMI mode (additional check)

HDMI OK NG Picture NG NG Problem There is no problems after HDMI IC check HDMI source or HDMI jack. There is no problems before HDMI IC check GenoaS pattern or LVDS cable or T-con.

How to check inner pattern?

1. Factory mode(Mute 1 8 2 Power on when TV is in Stand-by mode) 2. Move to SVC menu. 3. Move to Test Pattern. 4. Check inner patterns. (This model only support FBE, READ PRE, READ POST)

MAIN BOARD SMPS BOARD

T-CON

4-1

4. Troubleshooting

Simple flow chart of malfunction

Does the TV turn on?

Yes

No Can you see anything on the screen? Yes

No Can you see OSD menu running on the screen? No Can you see Digital Channel broadcast ? Yes

Check the Power Cord

Check LVDS cable connected to Main Board. If necessary, replace the Main Board

No

Yes

Replace the Main Board Yes Check LVDS cable connected. If necessary replace the T-con board. No

is any sound of TV when RF signal connected? No

Change the main board.

A5V appear at the pin 4 of CN201? Yes

No

Check 28p cable. If necessary, replace the SMPS board.

B13V appear at the pin 11, 12, 13 of CN201? Yes Please, contact Tech support

No

Change the main board.

4-2

4. Troubleshooting

4-3

4. Troubleshooting

Troubleshooting about new functions

Problem

Possible Solution

AllShare (General)
I see no device connected to AllShare. To use a device connected to AllShare, the device must be connected to PC Share Manager which is the DLNA server for MediaPlay and to a cell phone that has the Connected Home or Screen Share function which are found on Samsung Smartphones. Check that the PC Share Manager is enabled, the Samsung TV is set to allow connections and the ScreenShare function on the connected cell phone is enabled. To use the cell phones Connected Home function, check that the shared folder is set and the Share mode is On. When a video is transmitted from Connected Home to a TV for the first time, the settings screen that allows transfer to a TV is displayed. Check that the transfer was not set to be rejected on this settings screen. If you have set the cell phone to Blocked in the Media options of the AllShare settings, please change the setting to Unblocked and retry. Please check the resolution and display format provided by MediaPlay of the TV.

I tried to play a video from my cell phone using the Connected Home function on the Samsung TV but the video would not display on the TV.

A video that can be played on my cell phone cannot be played on my TV. I cannot resume playback of a video using Connected Home. When I play a video through Connected Home, I get intermittent picture loss.

The resuming function is not supported for a video played on a cell phone.

An 801.11b/g bandwidth network is used between a cell phone and a sharing device. There may be frequent buffering for HD quality videos, this also depends on the condition of the wireless connection. Please optimize your wireless Internet environment settings (avoid using wireless Internet or bluetooth altogether if possible) or lower the picture quality of the video.

AllShare (Notification)
Can all devices with the DLNA function be recognized through Notification? Can I use all the services related to DLNA? Only Samsung software and devices with the DLNA server function can be recognized through Notification. Presently, you can only use the services related to ScreenShare and MediaPlay. We will launch a new DLNA service in the future. The DLNA Notification is only displayed when a device is first connected to a TV. To access the device again, please use the AllShare menu.

The notification screen that appears after a device connects disappears within a few seconds. How can I access this connected device again? AllShare (ScreenShare Client) I cannot find the RUIS on my cell phone.

1. Check that the cell phone is connected to the wireless sharing device correctly. 2. Check that the DTV is connected either using a network cable or wirelessly to the wireless sharing device correctly. 3. Confirm the IP address and subnet mask to ensure that the cell phone and DTV are connected to the same network. 4. Check that the RUIS on the cell phone is enabled. 5. If the RUIS on the cell phone is enabled, please disable it and then enable it again.

4-4

4. Troubleshooting

Problem AllShare (ScreenShare Server) I cannot find the remote control service provided by the ScreenShare Server from the ScreenShare Client.

Possible Solution

1. Check that the ScreenShare Client device is correctly connected to the network of the sharing device that the DTV is connected to. 2. Run network test in the network setup menu and confirm that MAC Address, IP Address, Subnet, Gateway, DNS Server and Gateway Ping each shows a success message. 3. In the network setup menu, check that the ScreenShare Client and ScreenShare Server are on the same subnet. - You can confirm they are on the same subnet by checking the IP address, subnet mask and gateway address of the TV and ScreenShare Client as follows: - If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.255.0, the first six digits of the ScreenShare Clients IP address must be the same (10.88.83) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV. - If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.0.0, the first four digits of the ScreenShare Clients IP address must be the same (10.88) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV. 4. Move from the Allshare screen to the Setup screen, and open the Setup menu to check if the ScreenShare Client is connected to the same ScreenShare Server as the TV name shown in the Setup options. 5. Move from the Allshare screen to the Setup screen, and open ScreenShare to check that the device, ScreenShare Client, is found on the list at the right side and is set to "Allowed." Check that the TV is turned on. You cannot turn on the TV using the remote control service (on the ScreenShare) when the TV is turned off.

The DTV did not update after pressing buttons on the remote control that uses the remote control service on the ScreenShare Client.

4-5

4. Troubleshooting

Problem

Possible Solution

Network Setup
How do I setup the network? Click the [Menu] button and open [Setup] to select [Network]. Configure wired or wireless network settings. For details, please refer to the IB. Select [Menu] [Setup] [Network] and run [Network Test] to see test results and check the network status. If the IP address, subnet mask and gateway address were typed in manually, check that valid values were entered. (For example, 0.0.0.0 is not valid for an IP address, subnet mask or gateway address.) If the IP address the user entered in is invalid, change it to a valid IP address. 1. Check that the network cable is connected to the TV correctly. 2. If the TV is connected correctly, check whether the IP address is automatic or manual. 3. If the IP is automatic and connected to a sharing device, check the settings of the sharing device (AP) that is using a cable connection, or consult the corresponding Internet service provider. 4. If the IP is manual, check if the IP address is entered correctly. (Here, the user should confirm if the manual IP address entered in is valid.) 1. If an encryption key must be entered in to connect to a sharing device, please check that the correct password set for the sharing device is entered. 2. Search surrounding sharing devices to see if there is a sharing device with the same SSID by selecting [Wireless Network Setup] and [Select Network]. If there is a sharing device with the same SSID, try to connect to this device. 3. If the IP address is set to automatic and you cannot connect to the sharing device using option 1 or 2, check the settings of the sharing device to see if the DHCP server function on the sharing device is enabled. If disabled, activate the function. (For details on how to set up the sharing device, see the manual for the corresponding sharing device.) 4. If you still cannot connect to the sharing device after confirming options 1, 2 and 3, reset the sharing device and try again. 1. Check if the sharing device of the user supports WPS. (Refer to the manual of the sharing device.) 2. Check if the user pressed the PBC button on the sharing device. 3. If there is another sharing device with WPS running nearby, a connection cannot be made. Please retry after 2 minutes. 4. Reset the sharing device and retry. 5. If the sharing device of the user is not Wi-Fi certified, it may not be able to connect using WPS. 1. Check if the sharing device of the user supports auto configuration. (For a list of sharing devices, refer to the IB or website.) 2. If the sharing device of the user supports auto configuration, place the sharing device as close as possible to the wireless dongle on the TV and try to re-establish the connection. (Must be placed close to the TV to establish a connection.)

How do I check the network status?

In a network test over a wired connection, the second items which include the IP address, subnet, gateway and DNS server fail.

In a network test over a wired connection, the third item, gateway ping fails.

cannot connect to a wireless network.

When using a wireless network, the users wireless sharing device cannot connect to the PBC (WPS).

The auto-configuring sharing device cannot be connected to automatically through a wireless dongle. (Here, the users sharing device must support auto-configuration.)

Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration. Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration and a message that it is connecting is displayed only.

Select [Menu] [Setup] [Network] and check if SWL is Off.

Check if the AP is not turned off during connection. If the AP is turned off, the TV will try to re-establish a connection for 2 minutes.

4-6

4. Troubleshooting

Problem Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration and a message that it is connecting is displayed only. In a network test over a wireless connection, the second items which include the IP address, subnet, gateway and DNS server fail. In a network test over a wireless connection, the third item, gateway ping fails.

Possible Solution
If Samsung Wireless Link is On, a 5G-bandwidth wireless sharing device may not be found in a search (restriction). If Samsung Wireless Link is Off or the product does not have the Samsung Wireless Link function, please retry searching to find the sharing device. (May not be found in a search depending on the settings of the wireless connection.) If the IP address, subnet mask and gateway were typed in manually, check that valid values were entered. (For example, 0.0.0.0 is not valid for an IP address, subnet mask or gateway address.) If the IP address the user entered in is invalid, change it to a valid IP address. 1. If the IP address is automatic and connected to a sharing device, check the settings of the sharing device (AP) that is using a cable connection, or consult the corresponding Internet service provider. 2. If the IP address is manual, check that the IP address is entered in correctly. (Here, the user should confirm if the manual IP entered in is valid.) Please consult the corresponding Internet service provider (an Internet network service provider the user has subscribed to such as KT).

In a network test over a wireless connection, the fourth item, Internet service test fails.

4-7

4. Troubleshooting

4-1-1. No Power
Symptom

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - The PD board relay does not work when connecting the power cord. - The units appears to be dead. The PD relay does not work when connecting the power cord if the cables are improperly connected or the Main Board or PD is not functioning. In this case, check the following: Check the internal cable connection status inside the unit. Check the fuses of each part. Check the output voltage of PD. Replace the Main Board. Make sure to disconnect the power before working on the PD board. When power on, check the sound of relay on? Yes Check the backlight on, when 28p cable unconnected ? Yes Does proper Stand-By DC A5V appear at the PIN 4 of CN201? Yes Check Main power input ? - PIN7 : B18VS - PIN11 : B13V - PIN1 : B5V Yes Does proper DC A3.3V appear at the pin3 of IC203? Yes Diagnostics Does proper DC B3.3V appear at the pin8 of IC202, B9V appear at 3pin of IC201? Yes Does proper Genoa-P core 3.3V,1.1V appear at C1009,C1035? Yes Check power supplied to panel at C228" and where is C228? No Check a other function(No picture part). Replace a LCD Panel No Change the IC202, IC207 or the Main Assy. No Change the IC202, IC201 or the Main Assy. No Change the IC203 or the Main Assy. No Check Main power input ? - PIN7 : B18VS - PIN11 : B13V - PIN1 : B5V No Does proper Stand-By DC A5V appear at the PIN 4 of CN201? No Change 28p cable. Change Main Power Assy. No Check a connection power cable.

Major checkpoints

Caution

Caution

Make sure to disconnect the power before working on the IP board.

4-8

4. Troubleshooting Location (Main)

A B

Detail

PIN11(B13V) IC202 PIN7(B18VS)

A
IC207

PIN1(B5V)

PIN4(A5V)

IC201

IC203

4-9

4. Troubleshooting

4-1-2. No Video (Analog PC signal)

Symptom Major checkpoints Caution

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the PC source - Check the Genoa-P - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Check the PC source and check the connection of DSUB? Yes 1 Does the signal appear at pin 1, 2, 3, 13, 14(R,G,B,H,V) of CN401? Yes Does the digital data appear at output of IC6001? Yes Check the LVDS cable? Replace the LCD panel?

No

Input an analog PC signal. Check the connected cable.

No

Change the PC cable. Change the main PCB assembly.

Diagnostics 2

No

Change the IC801 or the main PCB assembly.

No

Please, contact Tech support.

Caution

Make sure to disconnect the power before working on the IP board.

4-10

4. Troubleshooting Location (Main)

Detail

IC801

A
CN401

4-11

4. Troubleshooting

WAVEFORMS
1 PC input (V-sink, H-sink, R/G/B)

2 LVDS output

4-12

4. Troubleshooting

4-1-3. No Video (HDMI - Digital Signal)

Symptom Major checkpoints Caution

Valencia

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the HDMI source - Check the Valencia - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Power indicator LED is off. Lamp(Backlight) on, no video ? Yes Check the HDMI source and check the connection of HDMI cable ? Diagnostics Yes Does the signal appear at IC601 pin31~38(HDMI1), pin21~28(HDMI2), pin11~18(HDMI3), pin2~9(HDMI4)? Yes 2 Does the digital data appear at pin 14~42 of CN1601? Yes Check the LVDS cable? Check the T-con board? Replace the LCD panel?

No

Check a set in the Stand-by mode.

No

Input the HDMI signal properly.

No

First of all check the setting of the external device. And then check the HDMI cable. If the problem still occurs, replace the Main Board.

No

Change the IC1201 or the main PCB assembly.

No

Please, contact Tech support.

Caution

Make sure to disconnect the power before working on the IP board.

4-13

4. Troubleshooting Location (Main)

Detail

IC1202

IC601

CN1601

4-14

4. Troubleshooting

WAVEFORMS
1 PC input (V-sink, H-sink, R/G/B)

2 LVDS output

4-15

4. Troubleshooting

4-1-4. No Video (Tuner_CVBS)

Symptom Major checkpoints Caution

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the Tuner CVBS source - Check the Genoa-P - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Power indicator LED is off. Lamp(Backlight) on, no video ? Yes Check the HDMI source and check the connection of HDMI cable ? Diagnostics Yes

No

Check a set in the Stand-by mode.

No

Input the HDMI signal properly.

Does the signal appear at pin10, 11 of TU701_HN?

No

Change the TU701_HN or the main PCB assembly.

Yes 2 Does the digital data appear at pin 14~42 of CN1601? Yes Check the LVDS cable? Check the T-con board? Replace the LCD panel? No Please, contact Tech support. No Change the IC1001 or the main PCB assembly.

Caution

Make sure to disconnect the power before working on the IP board.

4-16

4. Troubleshooting Location (Main)

Detail

IC1202

TU701_HN

CN1601

4-17

4. Troubleshooting

WAVEFORMS
1 CVBS OUT (Grey Bar)

2 LVDS output

4-18

4. Troubleshooting

4-1-5. No Video (Tuner DTV)

Symptom Major checkpoints Caution

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the DTV source. - Check the Tuner, Check the Valencia. - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Power indicator LED is off. Lamp(Backlight) on, no video ? Yes Check the RF source and check the connection of RF cable ? Diagnostics Yes

No

Check a set in the Stand-by mode.

No

Input the RF source properly.

Does the signal appear at pin10, 11 of TU701_HN?

No

Change the TU701_HN or the main PCB assembly.

Yes 2 Does the digital data appear at pin 14~42 of CN1601? Yes Check the LVDS cable? Check the T-con board? Replace the LCD panel? No Please, contact Tech support. No Change the IC1001 or the main PCB assembly.

Caution

Make sure to disconnect the power before working on the IP board.

4-19

4. Troubleshooting Location (Main)

Detail

IC1202

TU701_HN

CN1601

4-20

4. Troubleshooting

WAVEFORMS
1 LVDS output

2 CH_CLK, CH_VALID

4-21

4. Troubleshooting

4-1-6. No Video (Video CVBS 1, 2)

Symptom Major checkpoints Caution

Valencia

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the Video CVBS source. - Check the Tuner, Check the Valencia. - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Power indicator LED is off. Lamp(Backlight) on, no video ? Yes Check the video source and check the connection of video cable? Diagnostics Yes

No

Check a set in the Stand-by mode.

No

Input the video source properly

Does the signal appear at R528?

No

Change the CN506_UBA or the main PCB assy.

Yes 2 Does the digital data appear at pin 14~42 of CN1601? Yes Check the LVDS cable? Check the T-con board? Replace the LCD panel? No Please, contact Tech support. No Change the IC1202 or the main PCB assembly.

Caution

Make sure to disconnect the power before working on the IP board.

4-22

4. Troubleshooting Location (Main)

Detail

IC1202

R528

CN1601

4-23

4. Troubleshooting

WAVEFORMS
1 CVBS OUT (Grey Bar)

2 LVDS output

4-24

4. Troubleshooting

4-1-7. No Video (Component)

Symptom Major checkpoints Caution

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned. - Audio is normal but no picture is displayed on the screen. - Check the Component source - Check the Genoa-P - This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Power indicator LED is off. Lamp(Backlight) on, no video ? Yes Check the component source and check the connection of component cables(Y,Pb,Pr) ? Yes

No

Check a set in the Stand-by mode.

No

Input the component source properly.

Diagnostics

Does the signal appear at R437, R444, R442(Y, Pb, Pr)?

No

Change the CN404 or the main PCB assy.

Yes 2 Does the digital data appear at pin 14~42 of CN1601? Yes Check the LVDS cable? Check the T-con board? Replace the LCD panel? No Please, contact Tech support. No Change the IC1202 or the main PCB assembly.

Caution

Make sure to disconnect the power before working on the IP board.

4-25

4. Troubleshooting Location (Main)

Detail

CN444 IC1202 CN404

R437

R442

CN1601

4-26

4. Troubleshooting

WAVEFORMS
1 Compnent_Y (Gray scale) / Pb / Pr (Color bar)

2 LVDS output

4-27

4. Troubleshooting

4-1-8. No Sound (1.Speaker 2.Monitor_out, 3.Optical)

Symptom Major checkpoints Caution - Video is normal but there is no sound..

Genoa-P

N Refer to the next page to check the location such a CN201 or IC201 SVC Manual mentioned.

- When the speaker connectors are disconnected or damaged. - When the sound processing part of the Main Board is not functioning. - Speaker defect.. Make sure to disconnect the power before working on the PD board.

MAIN BOARD SMPS BOARD

T-CON

Check the source and check the connection of sound cable (Comp/PC/DVI to HDMI) ? Yes Check the signal at input of Main board? COMP1 R : C414_L : C412 AV, R : C506_L : C508 PC, DVI R : C409_L : C410 Diagnostics Yes Check the I2C DATA between the Audio ICs ? Pin #1 of IC302 : MCLK Pin #5 of IC302 : Data Yes 1. Check the Speaker sound data at ? tp R+/tp L+/2. Check the Monitor out sound data at ? tp monitor_R tp monitor_L 3. Does the SODIF OUT sound data appear at ? TP SPDIF_OUT 4. Check the Woofer sound data at ? tp WF+ tp WFYes Replace speaker ?

No

Input the sound source properly.

No

Check CN404, CN402, CN506_UBA. Change the Main Assy.

No

Check IC302, IC1202. Change the Main Assy.

No

Check IC302, IC1202. Change the Main Assy.

No

Please, Contact Tech support.

Caution

Make sure to disconnect the power before working on the IP board.

4-28

4. Troubleshooting Location (Main)

D C

Detail

IC1202

IC302

CN404

C414 C506 C412 C409

C
CN402

C508 CN506_UBA

C410

4-29

4. Troubleshooting

WAVEFORMS
1 MCLK / LRCLK / PCM_I2C_DATA

2 Speaker / Monitor OUT , SPDIF OUT

4-30

4. Troubleshooting

4.2. PD BOARD DIAGNOSIS

SMPS output diagnosis
Measure voltage at below locations for SMPS output diagnosis.
BD250 BD252 BD275 BD210 BD209 BD208 BD256 BD201 BD206 BD205 BD204 BD202 BD203 OVD_LEVEL OVD_ON_OFF GND B13V B13V B13V B18VS B18VS GND B5V B5V SW_Power_Out A5V

Maximum distance from TV that 3D glass operates according to the angle

11m at 0

a 10m

t 15

9m

30 at

* Every model has a different angle and distance because front cover is different.

Using Gender Cables

Use gender cables between the TV and connecting devices.

AV Gender Cable (BN39-01154H)

6m

at

45

1 ~4 m at

55

Component Gender Cable (BN39-01154W)

4-31

4. Troubleshooting

4-3. Alignments and Adjustments

4-3-1. General Alignment instruction
1. Usually, a color LED-TV needs only slight touch-up adjustment upon installation. Check the basic characteristics such as height, horizontal and vertical sync. 2. Use the specified test equipment or its equivalent. 3. Correct impedance matching is essential. 4. Avoid overload. Excessive signal from a sweep generator might overload the front-end of the TV. When inserting signal markers, do not allow the marker generator to distort test result. 5. Connect the TV only to an AC power source with voltage and frequency as specified on the backcover nameplate. 6. Do not attempt to connect or disconnect any wire while the TV is turned on. Make sure that the power cord is disconnected before replacing any parts. 7. To protect against shock hazard, use an isolation transformer.

4-32

4. Troubleshooting

4-4. Factory Mode Adjustments

4-4-1. Entering Factory Mode
To enter Service Mode Press the remote -control keys in this sequence :
If you do not have Factory remote - control MUTE 1 8 2 Power On

If you have Factory remote-control INFO Factory

Some items are not available without a factory remote

Option Contro SVC Expert ADC/WB Advanced T-GAPAUSC-xxxx T-GAPAUSS1-xxxx EDID SUCCESS CALIB : AV O COMP O PC O HMDI O Option : xxxx xxxx xxx DTP-SDAL-GENP-xxxx RFS : "Genoa.P 00xx" 2010-xx-xx Onboot:0033_59 LDAsic: 0001, NapoliL00xx CPLD:xxxx Type : 46A2UF8E Model : UD8000 MAC SUCCESS LOCK x DRM x Factory Data Ver : xx DTP-AP-COMP-xxx DTP-BP-HAL-xxxx-x DTP-BP-0350 Date of purchase : mm/dd/yyyy

4-33

4. Troubleshooting

4-5. Factory Data

Option
Factory Menu Name
Factory Reset Type Local set Model TUNER DDR Light Effect Ch table Country Front Color Off USA W-Milky

Data
46A2UF8E/55A2UF8E US UD8000 SEC_Si2173

Range

Remark

Control
Factory Menu Name
EDID EDID ON/OFF EDID WRITE ALL EDID WRITE HDMI EDID WRITE PC HDMI EDID Ver HDMI EDID Port Sub Option Region PnP Language RF Mute Time RS-232 Jack Watchdog WD COUNT Dimm Type LVDS FORMAT Language_Arabic TOOLS Support LNA Support CI Support MediaPlay
Movie DLNA DB Play List

Data

Range

Remark

Off

USA ENG_US 0ms UART OFF 255 EXT VESA US 31 OFF OFF

4-34

4. Troubleshooting
NETWORK Support IPERF Info Link Country Info Link Server Type TTX List TTX Group ND ADJ Support 24Px4 Support Power Indicator Support BD Wise Support RF Remocon Support Data Service Support PVR Support 3D Support Gemstar Support WSS Support ColorSpace Support OTA Support OTA Duration Test Alternate Del OTN
OTN Server Type OTN Test Server OTN Support OTN Reset OTN Duration OTN Fail Test operating OFF ON OFF OFF

Int-Wifi Stopped None development ON OFF ON ON OFF OFF OFF ON OFF RGB Type OFF OFF OFF

Cable Modulation PC Auto Ident IIC BUS STOP Visual Test Emergency Log Copy View Log
Select Log Type Log View Delete Log

QAM Enable OFF Diable

IR KEY

Spread Spectrum
HD SSC ON/Off LVDS SSC ON/OFF LVDS SSC Value DDR SSC ON/Off OFF ON 10 ON

4-35

4. Troubleshooting
DDR SSC Value Napoli LVDS SSC On/Off Napoli LVDS SSC MFR Napoli LVDS SSC MRR Napoli DDR SSC ON/OFF Napoli DDR SSC MFR Napoli DDC SSC MRR 4 ON 0 31 ON 0 26

DDR Margin
A CTRL_OFFSET_0_3 A CTRL_OFFSET_D B CTRL_OFFSET_0_3 B CTRL_OFFSET_D

PN
0 0 0 0

H.264 Margin MPEGMargin TunerMargin SST

Y0 TH Y1 TH Y2 TH Y3 TH Y4 TH Y5 TH Y6 TH Y7 TH Cb0 TH Cb1 TH Cb2 TH Cb3 TH Cb4 TH Cb5 TH Cb6 TH Cb7 TH Cr0 TH Cr1 TH Cr2 TH Cr3 TH Cr4 TH Cr5 TH Cr6 TH Cr7 TH S.DEV0

8 1000 10

218 150 122 105 78 62 34 113 127 51 152 79 177 103 204 128 127 139 54 66 189 201 116 128 100

4-36

4. Troubleshooting
S.DEV1 80

Checksum EEPROM RESET

EER RESET NVR All Clear

0x0000

Off

KEY SENSITIVITY PDP Option LOGIC CONNECT PIXEL SHIFT TEST PANEL VERSION PANEL INCH PANEL TYPE PANEL TEMPERATURE LOGIC SW VERSION LOGIC SW CHECKSUM SAPC TIMER APC SPEED Real 100 Hz Support PLG_SHOP Shop Option Shop Mode Exhibition Mode 3D_Emiton 3D_EmitShowMoe 3D_GLASS PULSE_S 3D_GLASS PULSE_H 3D CUBE Asia Option TTX China HD NT Conversion Mono Last Memory Unbalance IF AGC D AGC PHBW FQ BW PH RATE PD EN SOUND High Devi

NotUsed

OFF OFF ON OFF 5 3 OFF

OFF OFF OFF OFF OFF 7 0 3 3 4 1

OFF

4-37

4. Troubleshooting
Carrier Mute Volume Curve Pilot Level High Thld Pilot Level Low Thld Chattering Cnt FM Prescale AM Prescale NICAM Prescale Amp Volume Amp Scale AMP Speaker EQ AMP EQ CheckSum AMP PEQ Test AMP PEQ Dump SPDIF PCM Level DNSe-IP Test DNSe-IP CheckSum Config Option Num of ATV Num of DTV Num of AV Num of SVIDEO Num of COMP Num of HDMI Num of PC Num of SCART Num of DVI Num of OPTICAL Link Num of MEDIA Num of PANEL KEY Num of USB Port MFT Offset Select LCD/PDP Num of DECODER Num of TUNER HDMI/DVI SEL Indicator Led Wall Mount HV Flip Num Of Display DVI/HDMI SOUND 1 2 0 1 4 1 0 0 0 1 6 2 0 62.5 LCD 2 1 1 ON OFF ON 2 Auto -9 Ready 0x0000 ON Type1 0x30h 0x10h 5 0x14h 0x1Ah 0x14h 0xCBh 0x3Dh ON 0xBCC084 Ready

4-38

4. Troubleshooting
HDMI HOT PLUG HOTPLUG SWITCHING CLK TERMDURATION HOT PLUG OFF HOLD TIME HDMI FLT CNT SIG HDMI FLT CNT LOS UNSTABLE BAN CNT HDMI Err Cnt HDMI ROBIN HDMI Callback HDMI CTS Thld HDMI CTS Cnt1 HDMI 3D Det TMDS_EQ2_Boost TMDS_EQ2_Gain TMDS_PLL_Loop TMDS_CPREG_BLEED HDMI EQ HDMI EDID CTRL Type DVI SET TIME Type Of PANEL KEY LD CTRL SELECT PVR Record NUM Backend Device ENCORDER BPARD CONTROL All Share Support SCC SCC Mode SCC ON/OFF SCC Input Data
Hx Hy Lx Ly 272 278 272 278

Disable Boot 300ms 1200ms 100ms 100ms 1250ms 1 ON ON 0 0 1 1 0 3 1 AUTO Combine 300ms Vertical FULL_CTRL 1 NAPOLI NXC1000 ON ON

Dynamic Off

sSCC Const
sSCC Hx sSCC Hy sSCC Lx sSCC Ly 545 571 544 572

pSCC Const

4-39

4. Troubleshooting
pSCC Hx pSCC Hy pSCC Lx pSCC Ly 545 571 544 572

SCC Source Data SWAP

PBA PBA

SVC
Factory Menu Name
Test Pattern
LOGIC Pattern Sel LOGIC Level Sel LDAsic Pattern Sel GenaoP Pattern Sel GenoaS Pattern Sel Napoli Pre Test Pattern Napoli Post Test Pattern Napoli FDISPLAY ON/OFF Napoli PC Mode ON/OFF 0 255 0 0 0 0 0 OFF OFF

Data

Range

Remark

HDMI WB Pattern HDMI Pattern Sel GenoaS FRC Post Test Pattern GenoaS FRC FDISPLAY ON/OFF GenoaS FRC PC Mode ON/OFF Panel Auto Setting PANEL DISPLAY TIME T-CON USB Download T-CON CheckSum CPLD USB Download REMOCON PAIRING TC905x7 FFT Size_0 Guard Interval_0 Freq. Offset_0 SNR_0 IF AGC_0 TMCC Lock_0 TS Packet_0 Master Lock_0 A_Modulation_0 A_Code Rate_0 A_Timer InterLeave_0

OFF 0 0 OFF OFF

3Hr

0 0 0 0 0 0 0 0 0 0 0

4-40

4. Troubleshooting
A_Segments Num_0 A_BER_0 B_Modulation_0 B_Code Rate_0 B_Timer InterLeave_0 B_Segments Num_0 B_BER_0 C_Modulation_0 C_Code Rate_0 C_Timer InterLeave_0 C_Segments Num_0 C_BER_0 MICOM UPGRADE Temp Last Temp Read DDC Version DDC_CHK_SEL DDC_Check_Total IR_ON_OFF BT ADDRESS BT UPGRADE SVC Reset 0x40519 0 0x0 0xaa ON 0 0 0 0 0 0 0 0 0 0 0 0

Expert
Factory Menu Name
N/D ADJ Source

Data

Range

Remark

ADC/WB
Factory Menu Name
ADC AV Calibration Comp Calibraion PC Calibration HDMI Calibration ADC Target 1st_AV_Low 1st_AV_High 1st_AV_Delta 1st_COMP_Y_Low 1st_COMP_Cb_Low 1st_COMP_Cr_Low 64 880 2 64 512 512

Data

Range

Remark

4-41

4. Troubleshooting
1st_COMP_Y_High 1st_COMP_Cb_High 1st_COMP_Cr_High 1st_COMP_Delta 1st_PC_Low 1st_PC_High 2nd_AV_Low 2nd_AV_High 2nd_PC_Low 2nd_PC_High 2nd_Delta ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance Sub Brightness R-Offset G-Offset B-Offset Sub Contrast R-Gain G-Gain B-Gain Movie R-Offset Movie B-Offset Movie R-Gain Movie B-Gain 128 128 128 128 128 128 128 128 131 131 131 107 107 107 248 245 940 512 512 2 16 1004 4 940 4 940 2

Advanced
Factory Menu Name
Picture_2D FBE3

Data

Range

Remark

4-42

4. Troubleshooting
BM_slope BM_start BM_start_max Lfunc_gain Hfunc_gain ACR-Offset Skin-UV FBE Sub color M-Skin-UV M-Sub Color N_Skin_UV N_Sub_Gamma Color Gamut LFUNC_TH1 LFUNC_TH2 LFUNC_TH3 LFUNC_OUT2 LFUNC_OUT3 LFUNC_OUT4 LFUNC_OUT5 UFUNC_TH1 UFUNC_TH2 UFUNC_TH3 UFUNC_OUT2 UFUNC_OUT3 UFUNC_OUT4 UFUNC_OUT5 PPHC_Red PPHC_Green PPHC_Blue PPHC_Cyan PPHC_Magenta PPHC_Yellow WB Movie W/B MOVIE ON/OFF MODE Color Tone MSub Brightness MSub Contrast N_Rgain N_Bgain

4-43

4. Troubleshooting
N_Roffset N_Boffset W1_Rgain W1_Bgain W1_Roffset W1_Boffset W2_Rgain W2_Bgain W2_Roffset W2_Boffset Movie Contrast Movie Bright Movie Color Movie Sharpness Movie Tint Movie Backlight Movie Gamma M_Sub_Gamma HDMI Black Level SubSetting Gamma PWM Max PWM Mid PWM Min Contrast Dimming 7.5 IRE NTSC 7.5 IRE OFFSET 48Hz Enable Peak Dimming Dynamic CE ColorMapping Auto_Red_R Auto_Red_G Auto_Red_B Auto_Green_R Auto_Green_G Auto_Green_B Auto_Blue_R Auto_Blue_G Auto_Blue_B Auto_Yellow_R 0.95

4-44

4. Troubleshooting
Auto_Yellow_G Auto_Yellow_B Auto_Cyan_R Auto_Cyan_G Auto_Cyan_B Auto_Magenta_R Auto_Magenta_G Auto_Magenta_B EPA 3D Standard Contrast Standard Brightness Standard Sharpness Standard Color Standard Tint Standard Backlight 3D Contrast 3D Brightness V_3D PWM Delay_60 V_3D ANA Delay_60 V_3D PWM Delay_50 V_3D ANA Delay_50 Motion plus Delay Home Delay Shop Delay CH_VDEC AGC_mode Gain_VCR Y_Gain_Man Y_Shape_sel Y_Shape_SCM C_Shape_sel C_Shape_SCM If_iir If_filt_sel ST_Beg_NTSC VS_Slice_Level HS_Slice_Level FB_Delay_adj RGB_Delay_adj slice_mod_fine scm_fdet_lvl

4-45

4. Troubleshooting
bl_range AR_ADC PHASE SOG_BW SSC_PC RGB_DLY YC_Delay PAL_BG PAL_DK PAL_I PAL_M PAL_N SECAM_BG SECAM_DK SECAM_L NTSC_358 NTSC_443 AV_PAL AV_PAL_M AV_PAL_N AV_SECAM AV_NT358 AV_NT443 AV_PAL60 CH_DP BD_MAX_PERCENT_X BD_MAX_PERCENT_Y BD_DETAIL_AMT_MAX BD_TOUCH_SUPP BD_TOUCH_SUP_INV DR_SIGMA_FIL_GAIN DR_GAIN_IN_ETE SD2HD_Metric Sharpness Pre_GainH1 Pre_GainH2 Pre_GainH3 Pre_GainV1 Pre_GainV2 Pre_GainV3 Post_GainH1

4-46

4. Troubleshooting
Post_GainH2 Post_GainH3 Post_GainV1 Post_GainV2 Post_GainV3 Post_GainPE1 Post_GainPE2 Post_GainPV1 Post_GainPV2 CTI_Gain Pre_LTIH LTI_H LTI_V PRE_CORING_H PRE_CORING_V POST_CORING Pre_TOT Post_TOT SH Sub Color Sharpness_LNA S1_Pre_GainH1 S1_Pre_GainH2 S1_Pre_GainH3 S1_Pre_GainV1 S1_Pre_GainV2 S1_Pre_GainV3 S1_Post_GainH1 S1_Post_GainH2 S1_Post_GainH3 S1_Post_GainV1 S1_Post_GainV2 S1_Post_GainV3 S1_Post_GainPE1 S1_Post_GainPE2 S1_Post_GainPV1 S1_Post_GainPV2 S2_Pre_GainH1 S2_Pre_GainH2 S2_Pre_GainH3 S2_Pre_GainV1 S2_Pre_GainV2

4-47

4. Troubleshooting
S2_Pre_GainV3 S2_Post_GainH1 S2_Post_GainH2 S2_Post_GainH3 S2_Post_GainV1 S2_Post_GainV2 S2_Post_GainV3 S2_Post_GainPE1 S2_Post_GainPE2 S2_Post_GainPV1 S2_Post_GainPV2 S3_Pre_GainH1 S3_Pre_GainH2 S3_Pre_GainH3 S3_Pre_GainV1 S3_Pre_GainV2 S3_Pre_GainV3 S3_Post_GainH1 S3_Post_GainH2 S3_Post_GainH3 S3_Post_GainV1 S3_Post_GainV2 S3_Post_GainV3 S3_Post_GainPE1 S3_Post_GainPE2 S3_Post_GainPV1 S3_Post_GainPV2 LNA_Plus Synctip_Noise dB0 dB1 dB2 dB3 dB4 dB5 dB6 dB7 dB8 dB9 LNA+_Yfilter FRCS

4-48

4. Troubleshooting
FRCS LVDS Format FRCS LVDS BitWidth FRCS LVDS Sequence FRCS Hangup Detection FRCS FMD Demo LDAsic R_LD4_L3DD_RATIO R_LD4_LD_ON R_DELAY R_ALL_READ R_LVDS_TX_FMT R_LVDS_SW 3D EmitOn EmitStartPosi60 EmitStartPosi50 EmitStartPosi48 3DSyncVstart60 3DSyncVend60 3DSyncVstart50 3DSyncVend50 3DSyncVstart48 3DSyncVend48 2D3D Focus 2D3D Depth1 2D3D Depth2 2D3D Depth3 2D3D Depth4 2D3D Depth5 2D3D Depth6 2D3D Depth7 2D3D Depth8 2D3D Depth9 2D3D Depth10 N240 PWM Delay_60 N240 ANA Delay_60 N240 PWM Delay_50 N240 ANA Delay_50 N240 PWM Delay_48 N240 ANA Delay_48 Reading

4-49

4. Troubleshooting
POST_FDISPLAY RAMP_SPEED POST_RAMP_SPEED LVDS_RX_FMT LVDS_TX_FMT LVDS_RX_BIT LVDS_TX_BIT POST_OUT1_ORDER POST_OUT2_ORDER POST_OUT3_ORDER POST_OUT4_ORDER CROSS_PATTERN EnableFB HMVSRMargin_2X_H HMVSRMargin_2X_M HMVSRMargin_2X_L VMVSRMargin_2X HSADPercentT1_2X HSADPercentT2_2X HMVSRMargin_FILM_H HMVSRMargin_FILM_M HMVSRMargin_FILM_L VMVSRMargin_FILM HSADPercentT1_FILM HSADPercentT2_FILM LEDDriver VSYNC_DELAY_3D_50 VSYNC_DELAY_3D_60 FRC
FRCQ Option SSC_OnOff SSC_Width SSC_Freq FMD_Demo CSB Vertical CSB Horizontal X_VStabStatVid X_VStabStatF X_VStabCorF X_VStabSensF X_HaloSizStatVid

4-50

4. Troubleshooting
X_HaloSizStatF X_HaloSizCorF X_HaloSizSensF Film_Low_SD Film_Medium_SD Film_High_SD Film_Low_HD Film_Medium_HD Film_High_HD Video_Judder_Low Video_Judder_Med Video_Judder_High Hangup Detection Q LVDS Sequence Q LVDS Format Q LVDS bit width PC_Mode_OnOff

FRCQ Fallback
SensD_Film_Low SensD_Film_Medium SensD_Film_High Rel_Start_Film Rel_Slope_Film H_Len_Start_Film H_Len_Slope_Film V_Len_Start_Film V_Len_Slope_Film SensD_Video Rel_Start_Video Rel_Slope_Video H_Len_Start_Video H_Len_Slope_Video V_Len_Start_Video V_Len_Slope_Video

Picture Update

4-51

4. Troubleshooting

4-6. White Balance

4-6-1. Calibration
ADC/WB AV Calibration Comp Calibration PC Calibration HDMI Calibration

4-6-2. Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

Color Calibration
Adjust spec. 1. Source : HDMI 2. Setting Mode : 1280 x 720@60Hz 3. Pattern : Pattern #24 (Chess Pattern)

( Chess Pattern ) 4. Use Equipment : CA210 & Master MSPG925 Generator - Use other equipment only after comparing the result with that of the Master equipment.
Input mode CVBS IN (Model_#1) Component IN (Model_#6) PC Analog IN (Model_#21) HDMI IN Calibration Perform in NTSC B&W Pattern #24 Perform in 720p B&W Pattern #24 Perform in VESA XGA (1024x768) B&W Pattern #24 Perform in 720p B&W Pattern #24 Pattern Lattice Lattice Lattice Lattice

<Table 1>

4-52

4. Troubleshooting

Method of Color Calibration (AV)

1) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port 2) Press the Source key to switch to "AV1" mode 3) Enter Service mode 4) Select the "ADC/WB" and "ADB" menu 5) Select the "AV Calibration" menu. 6) In "AV Calibration Off" status, press the " " key to perform Calibration. 7) When Calibration is complete, it returns to the high-level menu. 8) You can see the change of the "AV Calibration" status from Failure to Success.

Method of Color Calibration (Component)

1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port 2) Press the Source key to switch to "component" mode 3) Enter Service mode 4) Select the "ADC/WB" and "ADB" menu 5) Select the "Comp Calibration" menu. 6) In "Comp Calibration Off" status, press the " " key to perform Calibration. 7) When Calibration is complete, it returns to the high-level menu. 8) You can see the change of the "Comp Calibration" status from Failure to Success.

Method of Color Calibration (PC)

1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port 2) Press the Source key to switch to "PC" mode 3) Enter Service mode 4) Select the "ADC/WB" and "ADB" menu 5) Select the "PC Calibration" menu. 6) In "PC Calibration Off" status, press the " " key to perform Calibration. 7) When Calibration is complete, it returns to the high-level menu. 8) You can see the change of the "PC Calibration" status from Failure to Success.

Method of Color Calibration (HDMI)

1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port 2) Press the Source key to switch to "HDMI1" mode 3) Enter Service mode 4) Select the "ADC/WB" and "ADB" menu 5) Select the "HDMI Calibration" menu. 6) In "HDMI Calibration Off" status, press the " " key to perform Calibration. 7) When Calibration is complete, it returns to the high-level menu. 8) You can see the change of the "HDMI Calibration" status from Failure to Success.

4-6-3. Adjustment
(low light) ADC/WB White Balance Sub Bright R offset G offset B offset (hight light) Sub Contrast R gain G gain B gain (W/B adjustment Condition refer next page)

4-53

4. Troubleshooting

4-7. Software Upgrade

Software Upgrade can be performed by network connection or downloading the latest firmware from www. samsung.com to a USB memory device.

By USB
Insert a USB drive containing the firmware upgrade file, downloaded from www.samsung.com into the TV. Please be careful not to disconnect the power or remove the USB drive until upgrades are complete. The TV will be turned off and on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default settings. We advise you to to write down your settings so that you can easily reset them after the upgrade.
* The displayed menu may differ depending on the model.

By Online
Upgrades the software using the Internet.
First, configure your network. For detailed procedures on using the Network Setting, refer to the Setting the Network instructions. If The internet connection doesnt operate properly, connection can be broken, please retry downloading.

If the problem still happens, download by USB and upgrade.

Stanby mode upgrade(Off/On)

A manual upgrade will be automatically performed at selected time. Since the power of the unit is turned on internally, the screen may be turned on slightly for the LED product. This phenomenon may continue for more than 1 hour until the software upgrade is complete.

4-54

4. Troubleshooting

4-8. RS-232C
1. To RS232C Control Port : COM#(Serial) Bit rate : 115200 Data Bit : 8 bit Parity : None Stop Bits : 1 Flow Control : None 2. Description of RS232C
Pin#
1 2 3 4 5 6 7 8 9

Name
CD RxD TxD DTR GND DSR RTS CTS RI

Full Name
Carrier Detect Received Data Transmitted Data Data Terminal Ready Signal Ground Data Set Ready Request To Send Clear To Send Ring Indicator

4-55

4. Troubleshooting

4-9. AV control code

Control Item
General Power Power Off On Volume Direct Up Down Mute Ch. Direct Continuous Up Down 0x02 0x04 0x03 0x00 0x00 0x01 0x00 0x00 0x01 0x02 0x00 0x01 0x02 0x00 0x00

Cmd1
0x00

Cmd2
0x00

Cmd3
0x00

Value
0x00 0x01 0x02 (0~100) 0x00 0x00 0x00

Control Item
Input Source List TV TV AV1 AV AV2 AV3 S-Video1 S-Video S-Video2 S-Video3 Component Component1 Component2 Component3 PC PC1 PC2 PC3 HDMI HDMI1 HDMI2 HDMI3 HDMI4 DVI DVI1 DVI2 DVI3

Cmd1
0x0a

Cmd2
0x00

Cmd3
0x00 0x01

Value
0x00 0x00 0x01 0x02

0x02

0x00 0x01 0x02

0x03

0x00 0x01 0x02

0x04

0x00 0x01 0x02

0x05

0x00 0x01 0x02 0x03

0x06

0x00 0x01 0x02

4-56

4. Troubleshooting Control Item

PICTURE Mode Dynamic(Entertain) Standard Movie Natural CAL-NIGHT CAL-DAY BD Wise BackLight Contrast Brightness Sharpness Color Tint Advanced Settings G/R Black Tone 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x00 0x00 0x00 0x00 0x00 0x00 0x00 Cmd1 0x0b Cmd2 0x00 Cmd3 0x00 Value 0x00 0x01 0x02 0x03 0x04 0x05 0x06 (0~20) (0~100) (0~100) (0~100) (0~100) (0~100) 0x00 0x01 0x02 0x03 Dynamic Contrast Off Low Medium HIgh Shadow Detail Gamma RGB Only Mode -2 ~ 2 -3 ~ 3 Off Red Green Blue Color Space Auto Native Custom White Balance White Balance White Balance White Balance White Balance White Balance White Balance Flesh Tone Edge Enhancement R-Offset(LCD) G-Offset(LCD) B-Offset(LCD) R-Gain(LCD) G-Gain(LCD) B-Gain(LCD) Reset(LCD) -15 ~ 15 Off On 0x07 0x08 0x09 0x0a 0x0b 0x0c 0x0d 0x0e 0x0f 0x06 0x02 0x03 0x05 (-2~2) (-3~3) 0x00 0x01 0x02 0x03 0x00 0x01 0x02 (0~50) (0~50) (0~50) (0~50) (0~50) (0~50) 0x00 (-15~15) 0x00 0x01 0x01 0x00 0x01 0x02

4-57

4. Troubleshooting
xvYCC Off On Motion Lighting Off On LED Motion Plus Off On(Normal) Cinema Ticker Picture Option Color Tone Cool Normal Warm1 Warm2 Digital Noise Filter Off Low Medium High Auto Auto Visualization MPEG Noise Filter Off Low Medium High Auto HDMI Black Level Normal Low Film Mode Off Auto1 Auto2 Auto Motion Plus Off Clear Standard Smooth Custom Demo Screen Adjustment Picture Size 16:9 Zoom1 Zoom2 Wide Fit 4:3 Screen Fit Smart View I 0x0b 0x0a 0x01 0x06 0x05 0x04 0x03 0x02 0x0a 0x00 0x07 0x11 0x10 0x00 0x01 0x00 0x01 0x00 0x01 0x02 0x03 0x00 0x01 0x02 0x03 0x00 0x01 0x02 0x03 0x04 0x05 0x00 0x01 0x02 0x03 0x04 0x00 0x01 0x00 0x01 0x02 0x00 0x01 0x02 0x03 0x04 0x05 0x00 0x01 0x02 0x03 0x04 0x05 0x06

4-58

4. Troubleshooting
Smart View II Reset Picture 3D Reset Picture 3D Mode Off 2D->3D Side By Side Top Bottom Line By Line Vertical Line Checker BD Frame Sequence 3D 2D Off On 3D View Point Depth Picture Correction 3D Auto View Off Message Notice On Control Item Sound SRS TheaterSound(Genoa) Sound Mode(X6) Standard Music Movie Clear Voice Amplify Equalizer Balance 100hz 300hz 1khz 3khz 10khz Reset SRS TruSurround HD(Genoa) Virtual Surrond(X6) SRS TruDialog(Genoa) Dialog Clarify(X6) Preferred Language Off On Off On English Spanish French Korean Japanese 0x04 0x00 0x03 0x00 0x02 0x01 0x00 0x01 0x02 0x03 0x04 0x05 0x06 0x00 Cmd1 0x0c Cmd2 0x00 Cmd3 0x00 0x02 0x03 0x04 0x05 0x01 0x0b 0x0b 0x0b 0x0c 0x00 0x00 0x07 0x00 0x00 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x00 0x01 (-5~5) (1~10) 0x00 0x00 0x01 0x02 Value 0x00 0x01 0x02 0x03 0x04 (0~20) (0~20) (0~20) (0~20) (0~20) (0~20) 0x00 0x00 0x01 0x00 0x01 0x00 0x01 0x02 0x03 0x04

4-59

4. Troubleshooting
Multi-Track Sound Mono Stereo SAP Auto Volume Off Normal Night Speaker Select TV Speaker External Speaker Sound Select Main Sub Sound Reset KEY Key Generation 0x0d 0x00 0x00 Sound Reset 0x09 0x00 0x08 0x00 0x07 0x00 0x06 0x00 0x05 0x00 0x00 0x01 0x02 0x00 0x01 0x02 0x00 0x01 0x00 0x01 0x00 refer to the table of below

Key value Up Down Left Right Menu Internet Enter(OK) EXIT

Value 96 (0x60) 97 (0x61) 101 (0x65) 98 (0x62) 26 (0x1A) 147 (0x93) 104 (0x68) 45 (0x2D)

4-60

4. Troubleshooting

4-10. Rear Cover Dimension

46" Cover MEDDLE & Rear Dimmension 55" Cover MEDDLE & Rear Dimmension

Cover-Rear Area

UD8000
Wall Mount (A X B) (C X D)

40"
200 x 200 354.3 x 110.6

46"
400 x 400 320.6 x 76.0

55"
400 x 400 416.3 x 168.5

4-61

4. Troubleshooting

4-11. Service Item Code

ITEM LOCATION CODE VIEW

HEADER-BOARD TO BOARD

CN201

3711-007739

CONNECTOR-FPC/FFC/PIC

CN1601

3711-005925

JACK-PHONE

CN402 CN502 CN507_US

3722-003158

JACK-PHONE

CN506_UBA

3722-003208

JACK-PHONE

CN404

3722-003207

TUNER

TU701_HN

BN40-00208A

4-62

4. Troubleshooting

ITEM

LOCATION

CODE

VIEW

HEADER-BOARD TO CABLE

CN301

3711-007319

HEADER-BOARD TO CABLE

CN701

3711-007571

JACK-MODULAR

CN1701

3722-003199

CONNECTOR-DSUB

CN401

3701-001724

CONNECTOR-HDMI

CN601 CN604 CN618 CN602

3701-001736

CONNECTOR-OPTICAL

OP401

3707-001104

JACK-USB

CN1501 CN1502 CN1503

3722-003044

ASSY PCB MAIN

46" : BN94-04251A 55" : BN94-04251B

4-63

4. Troubleshooting

ITEM

LOCATION

CODE

VIEW

IP Board

46" : BN44-00430A 55" : BN44-00431A

T-CON

46" : BN96-16454A 55" : BN96-16493A

ASSY STAND

46" : BN96-16721A 55" : BN96-16959A

FUNCTION IR & 3D Board

46"/55" BN96-18100B

Touch function

46"/55" BN96-18101B

BT RF-Module

46"/55" BN96-17107B

Lead connector (Function & IR & 3D & BT RF Module)

46": BN39-01470B

4-64