Formal

Team permanent Informal Team temporary

 Gauge Effectiveness Relationship Organize Unity Purpose

 Initiator-Contributor Information

Seeker Information Giver Coordinator Orienter Energizer

 Encourager Gatekeeper Standard

Harmonizer

Setter Group Observer Follower

 Aggressor Blocker Recognition-Seeker Dominator

 Extroversion

VS Introversion Sensing VS Intuition Thinking VS Feeling Judging VS Perceiving

 The

exchange of information or opinion. A two-way process; sender and receiver

Listen to the:
Information Emotion

Demonstrate attentiveness through:

Eye contact Body language

Verify understanding by:

Asking occasional questions Repeating important points Summarizing

 Physical

Psychological Semantic

Noise, too much activity, physical separation

Social values, emotions, judgments and cultural influences

Barriers

Barriers

Barriers meaning of words Gender Barriers

 Right

Language Right Communication Channel Right Attitude Response, Understand

 Information

Computerized Systems E-mail

Systems and Emails

Change-of-shift report

Team conferences Communicating with other disciplines Communicating with the Health-Care Provider
SBAR Health-Care Provider Orders

Allows to discuss the current patient status and set goals for care for the next several hours

Communicating with Patients and Their Families

Written Orders are dated and placed on the appropriate institutional form. Telephone Orders are given from the health-care provider directly to the nurse by telephone.

 Importance

Reinforces constructive behaviour Discourages unproductive behaviour Provides Recognition Develops employee skills

of Evaluative Feedback