made by: Ajay Vinay Sahil Varun Kishan Gulshan

7cs Of Communication
Completeness

Conciseness
Consideration Concreteness

Correctness
Courtesy Clarity

Completeness
Answer all the questions asked
Give something extra when desirable Check for the following 1. 2. 3. 4. 5. 6.

Who What When Where Why How

Conciseness
Eliminate wordy expressions
Include only relevant statements

Be focused 2. Avoid long explanations 3. Avoid gushing politeness Avoid unnecessary repetitions 1. Use short forms the second time 2. Use pronouns
1.

Consideration
Focus on YOU instead of I and WE Show the recipient benefit and interest Emphasize positive and pleasant Apply integrity and ethics

Concreteness
Use specific facts and figures
Put action into verbs Choose vivid image building words Use more adjectives and adverbs

Correctness
Use the right level of language
Check accuracy of facts, figures and words Maintain acceptable writing mechanics Choose non-discriminatory language Use parallel language

Courtesy
Be sincere, tactful, thoughtful and appreciative

Omit expressions that hurt, irritate or insult

Grant apologies graciously

Clarity
Choose short and familiar words
Construct effective sentences and paragraphs Use formal and informal language Include examples, illustrations and visual aids

THANK YOU
ANY QUESTION ?