Microsoft Support Lifecycle Web Links for Key

Information and Resources

Key Resource Referred to in the MSL Quarterly Update for Q4 FY08

• Custom Support Price List: http://sharepoint/sites/lifecycle/offerings

• To download downloading Windows Messenger 5.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-
940f-9157a3b3d774&DisplayLang=en
• Windows XP End of Sales and Vista: Get the Facts Campaign and Resources:
○ Announcement and Resources:
http://sharepoint/sites/lifecycle/Lists/Announcements/
○ Bill Veghte’s letter to our 2000 largest global business Customers on Monday,
June 23rd, clarifying our continued support and availability of Windows XP,
detailing facts around our commitment to Windows Vista, and acknowledging
our future roadmap on Windows 7:
http://www.microsoft.com/windows/letter.html

Internal Resources

• MSL Internal Site

http://lifecycle

• MSL Quarterly Informational Update (Newsletter)

http://sharepoint/sites/lifecycle/Newsletters/Forms/AllItems.aspx

• Training Resources
http://sharepoint/sites/lifecycle/Training%20Documents/Forms/Audience.aspx

• Partner Resources

○ Custom Support
http://sharepoint/sites/lifecycle/Offerings/Partner%20Custom%20Support%20-
%20All%20Products.aspx
○ Extended Hotfix Support
http://sharepoint/sites/lifecycle/Offerings/Partner%20Extended%20Hotfix%20S
upport%20-%20All%20Products.aspx

• Access to Collateral (discussion guides, customer letters, training decks, etc.)

○ General MSL Information

http://sharepoint/sites/lifecycle/Policies
 ○ General Custom Support Information
http://sharepoint/sites/lifecycle/Offerings/Forms/AllItems.aspx
○ General Extended Hotfix Support Information:
http://sharepoint/sites/lifecycle/Offerings/Extended%20Hotfix%20Support%20-
%20All%20Products.aspx

• MSL Alias for Questions: mslpm@microsoft.com

External Resources
• MSL External Site
http://support.microsoft.com/lifecycle

• Customer-Newsletter Sign-up
https://profile.microsoft.com/RegSysProfileCenter/subscriptionwizard.aspx?
wizid=98973176-f0b1-4f60-957d-5936c3b933c0&lcid=1033

• Product Support Dates Search

http://support.microsoft.com/search/

• Frequently Asked Questions

http://support.microsoft.com/gp/lifepolicy

• Service Pack Information

http://support.microsoft.com/gp/lifesupsps

• MSL Blog
http://blogs.technet.com/lifecycle/default.aspx