Questionnaire

Expectation Statements in the Reliability Dimension 1. When Cycle stores promises to do something by a certain time , it does so . 2. When you have a problem , Cycle stores shows a sincere interest in solving it. 3. Cycle store performs the service right the first time. 4. Cycle stores provides its services at the time it promises to do so. 5. Cycle stores insists on error-free records. Statements in the Responsiveness Dimension 1. Cycle stores keeps customers about when service will be performed. 2. Employees in Cycle stores give you prompt service. 3. Employees in Cycle stores are always willing to help you. 4. Employees in Cycle stores are never too busy to respond to your request . Statements in the Assurance Dimension 1. The behaviour of employees in Cycle stores instills confidence in you. 2. You feel safe in your transactions with Cycle stores. 3. Employees in Cycle stores are consistently courteous with you . 4. Employees in Cycle stores have knowledge to answer your questions . Statements in the Empathy Dimension 1. Cycle stores gives you individual attention . 2. Cycle stores has employees who give you personal attention . 3. Cycle stores has your best interest at heart . 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 7 7 7 7 7 7 7 7 7 7 7 7 Strongly Disagree 1 2 1 1 1 1 2 2 2 2 Strongly Agree 7 6

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4. Employees of Cycle stores understand your specific needs . 5. Cycle stores has operating hours that are convenient to all its customers . Statements in the Tangibles Dimension 1. Cycle stores has modern-looking equipment . 2. Cycle stores physical facilities are visually appealing . 3. Cycle stores employees appear neat .

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