BUSINESS OFFICE TECHNOLOGY (BOT) CAREER LADDER

POSITION SPECIFIC TASKS INVOLVED IN POSITIONS

AVERAGE STARTING PAY RATE 1 LISTENING/SPEAKING SKILLS NEEDED READING/WRITING SKILLS NEEDED COMPLETION OF ESL LEVEL RECOMMENDED 2 PHYSICAL DEMANDS OR ABILITIES SCHEDULES OR SHIFTS AVAILABLE EDUCATION REQUIRED OR RECOMMENDED

FRONT OFFICE/RECEPTIONIST Manage lobby area. Greet and direct visitors. Answer and direct incoming calls. Handle special administrative projects. Ensure completion of paperwork, sign-in and security procedures. $9-12/hr Near-native Intermediate ESL 106 B Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/graveyard) Required: Basic computer, keyboarding and office skills. Excellent grammar and communication skills. Business and office skills certification. Recommended: High school graduate or GED

OFFICE ASSISTANT I Perform basic clerical tasks. Operate basic office equipment. Sort and route incoming materials. May require computer and data entry skills. $8-12/hr Intermediate Intermediate ESL 103 C Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/graveyard) Required: Computer, WP and office skills. Good grammar and communication skills. Recommended: Business and office skills certification. Certificate of Proficiency. Associate Degree.

OFFICE ASSISTANT II Perform advanced clerical tasks. Operate office equipment. Sort and route incoming materials. Computer and data entry skills.

OFFICE PROFESSIONAL Organize office and perform administrative and office support activities including word processing, filing, arranging conference calls, and scheduling meetings. $14-18/hr High Intermediate to Advanced High Intermediate to Advanced ESL 106 B Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/graveyard) Required: Computer, keyboarding and office skills. Excellent grammar and communication skills. Recommended: Business and office skills certification. Certificate of Proficiency.

ACCOUNT CLERK Perform financial recordkeeping to update and maintain accounting records, and post transactions in journals.

$10-14/hr High Intermediate High Intermediate ESL 103/106 C/B Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/graveyard) Required: Computer, WP and office skills. Good grammar and communication skills. Recommended: Business and office skills certification. Certificate of Proficiency. Associate Degree.

$12-17/hr High Intermediate to Advanced High Intermediate ESL 103 C Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/graveyard) Required: Certificate of Proficiency. Recommended: Good communication skills, detail-oriented, and trustworthy; high school graduate; some accounting coursework or work experience.

BUSINESS OFFICE TECHNOLOGY (BOT) CAREER LADDER

POSITION OFFICE SOFTWARE SPECIALIST I AND II Specialist in Microsoft Office software applications: Word for word processing, Excel for spreadsheets, Access for database management, Outlook for contact management, and PowerPoint for presentations. $12-18/hr Intermediate to High Intermediate High intermediate to advanced ESL 106 B Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/ graveyard) VIRTUAL ASSISTANT Telecommute from home to a virtual office workplace to complete assignments via Fax, mail, phone, email and the Internet. Perform customer service interaction and live support thru a website. MEDICAL OFFICE ASSISTANT Perform a variety of both administrative and clinical duties. Greet patients, schedule appointments, maintain office files, and complete insurance forms. HEALTHCARE DOCUMENTATION ASSISTANT Monitor and review documentation records. Make recommendations for improving documentation and implementing improvement strategies. Transcribe audio recordings. ADMINISTRATIVE ASSISTANT Perform administrative and office support activities including fielding calls, receiving visitors, word processing, filing, arranging conference calls, and scheduling meetings. EXECUTIVE ASSISTANT Perform highlevel administrative and office support activities including fielding calls, receiving visitors, word processing, filing, arranging conference calls, and scheduling meetings. $20-32/hr Near-native speaker Near-native speaker ESL 119/ENG 110 A Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/grave yard)

SPECIFIC TASKS INVOLVED IN POSITIONS

AVERAGE STARTING PAY RATE 1 LISTENING/SPEAKING SKILLS NEEDED READING/WRITING SKILLS NEEDED COMPLETION OF ESL LEVEL RECOMMENDED 2 PHYSICAL DEMANDS OR ABILITIES SCHEDULES OR SHIFTS AVAILABLE

$12-45/hr High Intermediate Advanced ESL 119/ENG 110 A Sitting mostly

$18-22/hr Advanced Advanced ESL 119/ENG 110 A Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/ graveyard)

$25+/hr Advanced/Nearnative speaker Advanced ESL 119/ENG 110 A Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/ graveyard)

$17-22/hr Near-native speaker Near-native speaker ESL 106 B Sitting often, walking and standing only occasionally. 8 hour shifts (day/swing/ graveyard)

Flexible shifts: (24 x 7 x 365), per hour, project and/or freelance.

BUSINESS OFFICE TECHNOLOGY (BOT) CAREER LADDER

EDUCATION REQUIRED OR RECOMMENDED Required: Computer, WP and office skills. Excellent grammar and communication skills. Recommended: Business and office skills certification. Certificate of Proficiency. Required: Strong Computer, WP, office and Internet skills. Excellent grammar and communication skills. Recommended: Business and office skills certification. Related work experience. Required: High school graduate some medical coursework or work experience. Recommended: Good communication skills, formal medical office training. Required: Degree; computer, keyboarding and office skills. Excellent grammar and communication skills. Recommended: Business and office skills certification. Certificate of Achievement. Required: High school graduate; basic computer, keyboarding and office skills. Recommended: Excellent grammar and communication skills. Business and office skills certification. Administrative Assistant Degree. Required: High school graduate; computer, keyboarding and office skills. Excellent grammar, and communication skills. Recommended: Business and office skills certification. Administrative Assistant Degree.

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Estimate for 2009 Estimate of Grossmont ESL levels to complete before starting coursework. ESL levels at Grossmont College from beg to advanced are ESL 70, 80, 96, 100, 103, 106, and ESL 119 (equiv. to English 110). Letter indicated is for California State CB 21 coding level of credit ESL: A = ESL 119, one level below transfer composition; B, C, D, E for descending levels below level A.