A normal change management process often evolves trough number of mental phases: a.

Denial: fighting the change and protecting status quo. b. Frustration and anger: avoiding the change and becoming insecure because of lack of awareness. c. Negotiation and bargaining: trying to save the old ways as much as possible d. Depression: realizing that none of the old ways can be incorporated into the new. e. Acceptance: accepting the change, and starting to prepare mentally. f. Experimentation: finding new ways, and gradually removing the old barriers. g. Discovery and Delight: realizing that the change will improve the future possibilities. h. Integration: implementing the change.