1524 McCain Ln. Apt.

Shelby Schellenger

Manhattan, KS 66502 Email: s.schellenger@gmail.com Phone: 785-317-2119

Experience:
Graduate Research Assistant August 2011-May 2012 and August 2012-May 2013 at the Emporia State University (ESU) School of Library and Information Management (SLIM) Assisted faculty with research through general online searching, specialty databases, library collections, and archives. Assisted in research on transmedia, ebooks, fundraising, assessment, blended LIS education, management education in LIS, progressive education in LIS, multicultural library services, and small-scale digitization efforts. Generated reports, used textual analysis research software, assisted in design and presentation of materials, used citation management software, assisted in the design and implementation of a survey, and more. Team Manager February 2010-September 2010 at Alorica, Inc. Manhattan, Kansas (MHK) Managed a team consisting of 12-22 over-the-phone customer service agents of all ages and backgrounds. Generated statistical reports and quality evaluations of my team daily, weekly, and monthly. Third-level customer service and technical support interactions.

Customer Service Agent August 2009-February 2010 at Alorica, Inc. MHK Call Center First and second-level customer service and technical support interactions.

Store Manager May 2007-July 2008 at Evil Empire, Inc. dba Patch & Crow's Nest Managed functions of a specialty comics and gaming retail store in Manhattan, Kansas such as scheduling, accounting, training, ordering, inventory, billing, customer service, retail sales, employee supervision, and event planning. Project management in the form of generating a business plan for an expansion and determining feasibility. Library Page May 2006-April 2007 at Kansas State University's Hale Library Sorting, shelving, and basic customer service in a library setting.

Education:
2011-2013 Emporia State University , School of Library and Information Management,

Master of Library Science with a concentration in Archives (pending). Practicum at Manhattan Public Library, Spring 2013. Extensive team/group and individual work, presentations, web design, professional outreach, and writing. 2002-2007 Kansas State University, Bachelor of Science in Business Administration with a focus on Management/Entrepreneurship and minors in Economics and Japanese.

Technology Skills:
Hardware including: copy machines, fax machines, printers, multiple line phone systems, PC hardware, basic networking hardware, scanners, Kindles, and more. Software including: MS Office, Open Office, MS Windows, some Ubuntu Linux, basic networking software, Outlook, social media, some web design, and more.

Memberships, Presentations, and Awards:

American Library Association Member, Games and Gaming RT, LLAMA Division Special Libraries Association - Member ESU Assessment Forum 2012 Presented with Andrew Smith on research and a survey regarding assessment of School Library Media Licensure students post-graduation. Kansas Library Association (KLA) 2012 Conference Presented on low-cost, low-effort fundraising with Andrew Smith KLA 2012 Conference Presented on next-generation ebooks with Andrew Smith, Sheila O'Hare, and Alphild Dick.

References: Available Upon Request