Usability Study of the UWRF Library Website

A Ausability usabilitystudy studyon onthe thenavigational navigational features featuresand anduser userinterface interfaceof ofBooks Booksand and More, More,Services Servicesand andthe theHome Homepage pageof of the theChalmer ChalmerDavee DaveeLibrary Librarywebsite. website.

Ashley Dettloff Giddings Robin Mondloch Aburime

Jennifer Colette

Usability Study of the Chalmer Davee Library Website

Prepared for Ms. Maureen Olle-Lajoie Head of Circulation Technology of the Library Website 410 S. 3rd Street, River Falls WI 54022 Prepared by Ashley Dettloff, Jennifer Giddings, Robin Mondloch, Colette Aburime 410 S. 3rd Street, River Falls WI 54022

30 April 2013

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Maureen Ollie Lajoie 410 S. 3rd Street

Letter of Transmittal: Usability Study

River Falls WI 54022

Dear Maureen Olle-Lajoie, Upon presenting questions for subjects to answer, this report evaluates eight test subjects performances using the Chalmer Davee Library pages on the University of Wisconsin-River Falls (UWRF) website. Results were obtained by examining the opening questionnaires and exit surveys filled out by research participants. As subjects completed the items on the task list and recorded their answers, researchers observed the subjects and used Camtasia Relay to capture the computer screen. Purpose of the Test This usability test was designed to determine the usability of the UWRF library website and whether users could effectively navigate the website. This test aims to identify and explain the problems users encountered with the website. The results of the test have been compiled in this report to provide information and recommendations for Maureen Olle-Lajoie, Head of Circulation Technology of the Library Website.

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Major Findings A frequent occurrence among subjects was to use the UWRF search bar when he or she could not find the answer under its expected tab or sidebar interface category, such as the index. Seeing as the search bar is not library-specific, its use could indicate that users do not often expect to find their answers from the library interface itself. Locating the Ebrary as well as the Interlibrary Loan information were also reoccurring struggles for the subjects. The links were either hard to locate (the case of the Ebrary), terminology showed inconsistence, and/or information was imbedded into the paragraphs without being emphasized enough for users to take notice. Recommendations We would recommend that the librarys interface have more relevant and emphasized links for important locations. Additionally, it would be useful to give important links a presence that allows one to see it readily. Important information such as fees and contact numbers should be separated from paragraphs to emphasize this information. Information such as the library computer lab hours should be categorized under the most relevant link. Additionally, consistent terminology in relation to the Interlibrary Loan heading may reduce user confusion of its related services. We would like to thank our eight volunteers for participating in the usability study and providing the evaluative data for this report.

Executive Summary
The Chalmer Davee Library website has a surplus of great resources, texts and research tools for its students and community members. However, it is sometimes difficult for students to use these services when they encounter issues navigating the website. To discover the areas in which students and community members struggle with the library pages, we tested eight users on their abilities to navigate the library website Home page, Books and More, and Services tabs. After analyzing collected data, we recommend that the library makes critical features easy to search from its own pages so students are not required to use the general UWRF search bar to seek their library-specific needs. We also recommend emphasizing important links and headings, such as the Ebrary. Additionally, using consistent terminology as with the Interlibrary

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Loan services would help simplify users experiences with the library website.

Table of Contents
Letter of Transmittal Executive Summary Introduction Purpose Problem Method Scope The Usability Test Users Tested 2 3 5 5 5 5 6 6 6

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Portions of the site tested Problem Areas The Homepage Services Books and More Successful Areas Conclusion Results Recommendations Appendix A: Task List Appendix C: Exit Survey Figure 1: Task List Figure 2: Circulation Department 15 8 9 10 12 13

15 15 18 21 8 10

Appendix B: Opening Questionnaire 19

List of Illustrations

Figure 3: Accessing the library homepage 10 Figure 4: Books and More search results 12 Figure 5: Ebrary Location Figure 6: Research Guides 13 14

Introduction
Purpose The purpose of this study was to test the usability of the Chalmer Davee Library website, focusing on the Home page, Books and More, and Services of the website. This study is intended to provide insight into how students and community members use the website, what features of the website users struggle with, and what features of the website people are comfortable using. This report includes a description of the usability test we conducted. We include a description of the subjects we tested as well as a description of the portions of the website we tested. The report includes our observations of how subjects are actually using the website and their satisfaction levels with the website. The report concludes with a summary of the test, showing the areas where subjects struggle the most. Finally, we offer a set of recommendations for improving the library website based on our observations of the subjects we tested.
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Problem The Chalmer Davee Library website is an excellent resource for students and community members, however when people are confused by the sites design, they cannot effectively navigate the site or access the wide range of features and services available. This report looks at the problems users encounter on the Chalmer Davee Library website and provides recommendations to address problem areas. Methods After Maureen Olle-Lajoie visited our class and informed us of usability issues on the library website, our four-member group collaborated to create a set of questions (the task list) that would address issues users encounter while using the Home page, Books and More, and Services tabs. Our group selected subjects who represented the average UWRF student population, as well as a subject from the River Falls community to see how non-UWRF students use the website. Next we wrote a proposal to do the usability test, which was submitted to the HSIRB for approval. Upon approval, our group began testing subjects individually in the librarys third floor study room. Some of the group members also used their personal laptops to test their subjects outside of the library, but the same procedure was followed. The tests began with the researcher reading a description of the test to the subject, acquiring the subjects consent, and having the subject fill out a questionnaire which asked for information on the subjects familiarity with the internet and the library website. Next the researcher started Camtasia Relay, a program that records the movement of the mouse on the computer screen, and prompted the subject to begin the task list. To gather qualitative data, the researcher observed the steps the subject took to complete the task list. At the end of the task list, the subjects completed an exit survey to demonstrate how they felt about their experience with the website during the test. After testing each subject, we compiled our results and identified the areas that were problematic for every user. We also compiled information on the problems experienced by one or two users. Finally, we summarized the results of our study and crafted a set of recommendations based on our findings. Scope This report focuses on the problems users encounter with the Home page, Books and More, and Services tabs. Our task list asked
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subjects to find information such as hours and contact information using the Home page. We also asked students to search the library catalogue for books and use the Services section to locate information on laptop checkout, Interlibrary Loan (ILL), research guides, and the Ebrary. Our usability test looked at only the Chalmer Davee Library website. We tested seven UWRF students and one River Falls community member; we did not test UWRF faculty or nontraditional students at UWRF.

The Usability Test

Users Tested Subject #1 is a 22-year-old Caucasian female student at the University of Wisconsin-River Falls. She is a senior studying Broad Area English Education and is comfortable using the internet for research. She is not familiar with the library webpage and accesses, but accesses it on a weekly basis. Subject #1 has had difficulties accessing the library website prior to this study. Upon completion of the tasks assigned for this study, Subject #1 indicated that her overall experience with the library website was poor. Subject #2 is a 22-year-old Caucasian female student at the University of Wisconsin-River Falls. She is studying Biology and is very comfortable using the internet for research. She is familiar with the library webpage and accesses it on a weekly basis. Subject #2 has had difficulties accessing the library website prior to this study. Upon completion of the tasks assigned for this study, Subject #2 indicated that her overall experience with the library website was average. Subject #3 is a 21-year old Caucasian male student at the University of Wisconsin- River Falls. He is a junior studying Animal science and is neutral about using the internet for research. He is relatively familiar with the library webpage and accesses it on a monthly basis. Subject #3 has had difficulties accessing the following areas of the library website prior to this study: Articles and More, Books and More, Research Guides, Research Help, Resources, and Site Index. Upon completion of the tasks assigned for this study, Subject #3 indicated that his overall experience with the library website was poor. Subject #4 is a 21-year old Caucasian male student at the University of Wisconsin-River Falls. He is a junior studying Economics and Computer Science and is very comfortable using the internet for research. He is not familiar with the library webpage and never accesses it. Subject #4
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has had no prior difficulties accessing the library website. Upon completion of the tasks assigned for this study, Subject #4 indicated that his overall experience with the library website was poor. Subject #5 is a 22-year-old, Caucasian female student at the University of Wisconsin-River Falls. She is a senior studying Business Administration and is very comfortable using the internet for research. She is familiar with the library webpage and accesses it on a monthly basis. Subject #5 has had no prior difficulties accessing the library website. Upon completion of the tasks assigned for this study, subject #5 indicated that her overall experience with the library website was average. Subject #6 is a 25-year-old, Native American Male River Falls community member. He is very comfortable using the internet for research. He is relatively familiar with the library webpage and accesses it on a semesterly basis. Subject #6 had no prior difficulties accessing the library website. Upon completion of the tasks assigned for this study, subject #6 indicated that his overall experience with the library website was good. Subject #7 is a 20-year-old, Caucasian female student at the University of Wisconsin-River Falls. She is a junior studying Business Administration, and is very comfortable using the internet for research. She is familiar with the library webpage and accesses it on a monthly basis. Subject #7 had no prior difficulties accessing the library website. Upon completion of the tasks assigned for this study, Subject #7 indicated that his overall experience with the library website was fair. Subject #8 is a 20-year-old, Caucasian male student at the University of Wisconsin-River Falls. He is a sophomore studying Art and is very comfortable using the internet for research. He is relatively familiar with the library webpage and accesses it on a semesterly basis. Subject eight had no prior difficulties accessing the library website. Upon completion of the tasks assigned for this study, Subject #8 indicated that his overall experience with the library website was fair. Portions of the Site Tested The purpose of this study was to test the usability of the library website, specifically focusing on the Homepage, Books and More, and Services sections of the website. Subjects were asked to use any means possible to locate the answers to the thirteen questions presented. Test subjects used the Home page of the UWRF library website to navigate to information such as hours of operation for the library computer labs, contact information
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for the library, and general information about the library. Subjects used the Services tab on the website to locate information on services such as the Interlibrary Loan and laptop checkout. Subjects used the Books and More tab to locate call numbers and other information on books, to access the library catalogue, and to find the Ebrary. Problem Areas This section of the report identifies problem areas for our users. The following chart (Figure 1) shows each of the thirteen questions we asked on our task list. The Portion of Site column lists the part of the site the question was aimed at testing. # 1 7 9 2 3 6 Question What is the contact information (email address and phone number) for the librarys Harriet Barry Gallery? What are the hours of operation for the research help desk? What is the phone number for the circulation desk? How many links are located under the Services tab? What are the hours of operation for the library computer labs? Log into the Main Menu of the Interlibrary Loan system. Write down three features that you can do through the Interlibrary 8 Loan system. What is the fee for an overdue laptop? Portio n of Site Home Home Home Service s Service s Service s Service s Service s Service s Books & More Books & More Books & More Books & More
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10 Name three professors who have research guides for English 100. 11 On average, how long does it take to receive materials 4 5 requested from Universal Borrowing? What is the call number for the book Harry Potter and the Chamber of Secrets? What is the first book listed for the author Jon Krakauer? Does

the UWRF library have this book in its collection? 13 What is the call number for the book A Farewell to Arms? 12 What adolescent literature books may be found in the ebrary? Write down the first three.

Figure 1: Task List

The following questions and areas on the task list were the most

difficult for the test subjects to answer. Each problem area is listed and explained below; however, not every subject had problems with every question listed. Each subject faced his or her own difficulties in various areas depending on his or her familiarity with the library website. The Homepage

Question One: What is the contact information (email address and phone number) for the librarys Harriet Barry Gallery? Subject #7 and #8 both experienced difficulty while answering this question. Subject #7 scrolled to the bottom of the page in order to seek the information for locating the Harriet Barry Gallery. Upon not seeing it there, she searched Harriet Barry in the Google search bar. She scrolled through the links and went to the page immediately. However, she became confused about the location of the information and exited the page before finding the answer. Subject #8 sought the site index to answer the question. Prior to this, he assumed the Harriet Barry information would be at the bottom right corner of the screen among the circulation information. He also deliberated consulting the Resources and Sources tabs before trying the index. When that was unsuccessful, Subject #8 typed Harriet Barry Gallery in the UWRF search bar. Upon seeing the results, the section header caught his interest as the page he needed. However, this link resulted in an unrelated PDF file. After returning to the search results, Subject #8 selected the first option listed, which provided the contact information. Question Nine: What is the phone number for the circulation desk? Subject #7 did not notice the circulation desk information at the bottom of the library page, which resulted in her using the Google search box to locate the information. General issues with accessing the homepage One problem that Subject #5 encountered was with trying to get back to the main library web page. She would click the UWRF logo which would bring her back to the University web page and then access the Library website through the drop down menu in the UWRF Students section (see Figures 2 and 3).
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Figure 2: Circulation Department

Figure 3: Accessing the library homepage from the UWRF main page

Services

Question Three: What are the hours of operation for the library computer labs?

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For question number three, multiple different answers were given showing that the test subjects were unable to locate an exact answer to the question. Although test Subjects #3 and #4 obtained completely different answers for this question, both subjects believed their answers were correct. This usability error could lead to misinterpreted information. It was also observed that subjects #1 and #4 had a difficult time accessing the hours from the Hours tab, and had to resort to using the search bar instead. On the Hours page, Subject #1 did not notice the link to Davee Library Computer Labs, located on the right hand side of the page even though she moved her cursor near the link. Question Six: Log into the Main Menu of the Interlibrary Loan system. Write down three features that you can do through the Interlibrary Loan system. Subject #5 struggled to find the correct link for the Interlibrary Loan system. She tried to use the search box on the UWRF web page, but the results that showed up were regarding the ILL policies and not the link itself. However, the link to the ILL web page was on the PDF document that she brought up, but she did not see it. Of all the questions, Subject #5 spent the most time on this question. Subject #6 struggled to access the Interlibrary Loan main menu. He was unable to find the correct web page to log in (using the presenters River Falls ID) and eventually gave up and was unable to answer that question. He struggled because the term Interlibrary Loan is college-specific vocabulary. Because he is a community member who never received prior instruction on how to access this web page, he was unable to answer the question. His inability to answer this question could also be due to the fact that the term Interlibrary Loan is not on any of the library web pages. This feature can be accessed from the Quick Search function, but can also be accessed under the Books and More tab. Our question was intended to make subjects access the feature using the Books and More tab. Subject #7 also struggled with the Interlibrary Loan. Prior to answering this question, it may be relevant to note Subject #7 did not know an Interlibrary Loan service existed at UWRF. Instead, she tried the Services and Resources sidebar links. After locating the information, she noted that they dont make it clear. And that the terms interlibrary loan were buried. Much like subject #7, subject #8 sought the Resources tab to find the Interlibrary Loan system main menu. With no results, he went to Services and inferred that the link for Requesting Materials from
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Other Libraries would bring him to the Interlibrary Loan. He could not locate the words Interlibrary Loan readily, which resulted in him taking a long time to find the necessary information. Question Eight: What is the fee for an overdue laptop? Although Subject #8 was able to locate the fee for the overdue laptop fairly quickly, he believed that the information was not readily available to the user. He stated that he thought the information was buried and should be highlighted in order to access it more efficiently. Question Ten: Name three professors who have research guides for English 100. This question brought Subject #8 the most difficulty. After trying to locate the information for a long time, he declared he would give up until he noticed the Research Help link in the sidebar. He noted, It was harder than it needed to be. Subject #8 eventually found the guide under the Research Help link. It was located by accessing the Find a Resource Guide link and clicking English 100.
Books and More

Question Four: What is the call number for the book Harry Potter and the Chamber of Secrets? Subject #7 incorrectly answered this question. She wrote down the call number for the Harry Potter and the Chamber of Secrets movie, opposed to the book. The movie appeared first in the search results and she did not realize she needed to scroll down to locate the book. (See Figure 2). Subject #8 correctly sought the Books and More tab in order to locate the call number for the selected book. While it was relatively easy for him to locate the list, he was confused that the book for Harry Potter and the Chamber of Secrets was last on the list, and its movie title preceded the book on the list. He also clicked on the title and did not notice that the call number was below the book listing on the first results page. Subject #1 struggled with this question as well; she stated that the visual layout of the search results made it difficult to find information. Subject #1 said that the yellow-shaded rows that include the library location, call number, and status of the book (see Figure 4) appeared to be part of a separate entry, not part of the title she searched for. This resulted in her taking extra time to find the call number for Harry Potter and the Chamber of Secrets.
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Figure 4: Books and More search results

Question Twelve: What adolescent literature books may be found in the Ebrary? Write down the first three. Subject #1 did not know that the Ebrary was separate from the librarys collection of books. She did not see the Ebrary link located beneath the search boxes on the Books and More tab (see Figure 5). Instead, Subject #1 searched in the Books and More section, Services, and Resources links in the gray menu on the left-hand side of the screen. Subjects #2 and #4 were unaware that the Ebrary existed. Subject #4 vocally questioned whether the Ebrary was different from the Books and More tab, and was ultimately unable to access the Ebrary to find the desired results. Subject #2 used the Books and More tab as well as various other side tabs in an attempt to locate the answer. Subject #8 used a combination of the Quickview search as well as the simple search in an attempt to locate adolescent literature books. Subjects #3 and #4 ended up writing down books that were about adolescent literature rather than books for adolescents. Subject #6 needed clarification on whether the question meant to find books geared specifically towards adolescent readers or books that
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were on adolescent pedagogy or psychology. He was able to answer the question eventually; nevertheless, our wording for that question could have been clearer.

Figure 5: Ebrary Location

Successful Areas The following questions were answered quickly and efficiently. There was little to no confusion about the navigation process required to successfully locate the information. Either the tabs were clearly and correctly labeled, or the search bar brought the subjects directly to the desired page. All questions aside from the one about the Interlibrary Loan system seemed to go well for Subject #5. She seemed relatively familiar with how the library web page was laid out and was able to quickly find many of the answers. Similarly, all of the questions went well for subject #2, except for question twelve, the one regarding the Ebrary. Despite being unfamiliar with the library website, almost all of the questions went well for Subject #6 thanks to his familiarity with browsing the internet in unconventional ways (e.g. utilizing Google Search, the search bar on the UWRF website, and the CNTRL + F shortcut to locate key words). Questions Four: What is the call number for the book Harry Potter and the Chamber of Secrets? Although subjects #1 #7, and #8 struggled with this question, the other subjects were able to quickly locate call numbers using the
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Books and More tab of the website. Subjects did this by typing the title of the book into the search box to find the book in the catalogue. Question Nine: What is the phone number for the circulation desk? Apart from subject #7, every subject found this information to be easily accessible, and located it in a short amount of time. Question Ten: Name three professors who have research guides for English 100. Although subject #8 struggled with this question, the other subjects were able to access the information with little to no difficulty by using the link for Research Help in the gray side menu. From the Research Help page, subjects clicked Find a research guide and clicked on English 100, which appears in the tags section on the LibGuides

page (see Figure 6).

Figure 6: Research Guides

Conclusions
Results Our subjects found information on the website in a variety of ways. Some subjects, #1, #4, and #8, frequently utilized the Google search bar when they were unable to quickly find information on the library website. Subject #3 used the site index to find information if he could not find it within the tabs and links of the library page. Subject #5 (who is familiar with the UWRF web page) was able to navigate by using more of the links in the sidebar and used the tabs function to open multiple windows in the internet browser. Subject #6 (the community member who is unfamiliar with how to navigate the UWRF webpage) used the search box feature and the CNTRL + F feature to
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locate key words, but used the back button on the internet browser to navigate the pages he recently visited. Subjects #2 and #8 appeared comfortable using the options in the gray side menu to locate information. Subject #2 did not use the Google search bar to locate information; she stayed within the library pages to locate each answer. Our subjects levels of satisfaction with the library website upon the completion of the task list ranged from poor to good. Subjects appeared most frustrated when information was not clearly labeled or when information could not be found efficiently. Some users noted that the layout of the pages resulted in important information being buried or otherwise difficult to locate quickly. In particular, Subject #1 appeared to have a difficult time with certain visual aspects of the website, including the color of links (red) and the colors on the page that show the results for a Books and More search. She noted that the shading in the different rows made it difficult for her to see the information (see Figure 4).

Recommendations
We make the following recommendations based on our observations of the areas our subjects struggled with the most. Solutions for the Interlibrary Loan Many of our subjects struggled to find the needed information on the Interlibrary Loan. One reason for this is that the service is referred to as Requesting Materials from Other Libraries in the Services tab. Using consistent terminology will help students locate this information more efficiently. Another improvement would be to make the Interlibrary Loan link more visible. Since the majority of students using the Interlibrary Loan feature are doing so to look for articles, the link to it should be under the Articles and More tab instead of the Books and More tab.

Solutions for the Ebrary The Ebrary should be a more obvious feature, as one subject thought it was the same as Books and More. The link to the Ebrary appears beneath the Books and More tab, and we observed that several users did not notice it due to its placement on the page. Solutions for making information easier to find
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Hours of operation regarding all areas of the library (circulation desk, computer labs, etc.) should be listed beneath the hours tab Galleries, such as the Harriet Barry gallery, should be located in the index Make important and frequently accessed information (fees, contact numbers, etc.) more obvious on the page rather than embedded in text Format the Chalmer Davee Library header so it is more apparent that the heading is a navigational tool; Change the text by making the font bolder or by formatting the text so an underline effect appears when users place their mouse over it Make research guides a more prominently noted feature Remove expired events and information from the website as soon as possible Make the links on various pages a more noticeable color; one subject suggested gray instead of red Provide an explanation as to how and when the Advanced Search should be used as opposed to the Simple Search Update the layout of the Books and More page

An Overall Solution Since the River Falls website has limitations as to how it can be altered, another solution to help fix the navigation and user-based problems that we covered previously is by offering tutorial videos and uploading them to YouTube, or embedding them into the webpage itself. Video tutorials may fix some, if not a large majority, of the problems regarding usability because it will show provide users with step-by-step instructions on how to navigate the website as effectively as possible. Most of the problems that we encountered with our users ability to navigate the website is that there was no standard or right way to browse the web page. One user would rely mostly on the Google powered search box on the website while the other would navigate using the find it function (CNTRL + F) and the sidebar links. Although the users eventually found the information they needed in most cases, they spent more time trying to find the information than answering the questions. The Chalmer Davee Library website offers a number of different tools, texts and resources to make learning a pleasant and enriching experience for both University of Wisconsin-River Falls students and community members. The results of this usability study offered insight into the minds of these users and offered suggestions as to how this
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website can be improved so that it may be utilized to its highest potential.

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Appendix A
Task List Please answer the following questions by accessing the University of Wisconsin-River Falls Library website at: http://www.uwrf.edu/library Please write your answer below each corresponding question in the space provided. 1. What is the contact information (email address and phone number) for the librarys Harriet Barry Gallery? 2. How many links are located under the Services tab? 3. What are the hours of operation for the library computer labs? 4. What is the call number for the book Harry Potter and the Chamber of Secrets? 5. What is the first book listed for the author Jon Krakauer? Does the UWRF library have this book in its collection? 6. Log into the Main Menu of the Interlibrary Loan system. Write down three features that you can do through the Interlibrary Loan system. 7. What are the hours of operation for the research help desk? 8. What is the fee for an overdue laptop? 9. What is the phone number for the circulation desk? 10. Name three professors who have research guides for English 100. 11. On average, how long does it take to receive materials requested from Universal Borrowing? 12. What adolescent literature books may be found in the ebrary? Write down the first three. 13. What is the call number for the book A Farewell to Arms?

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Appendix B
Chalmer Davee Library- Questionnaire This questionnaire will determine your level ofof comfort using UWRFs Chalmer Davee Library This questionnaire will determine your level comfort using UWRFs Chalmer Davee Library website. Visit http://www.uwrf.edu/library/ to aid you inin answering these questions. This website. Visit http://www.uwrf.edu/library/ to aid you answering these questions. This information will be used inin our proposal entitled Proposed Usability Test: Chalmer Davee information will be used our proposal entitled Proposed Usability Test: Chalmer Davee Library Website which will be published in our portfolios. Please return this survey to the Library Website which will be published in our portfolios. Please return this survey to the researcher helping you today. researcher helping you today.

How comfortable are you using the internet for research? (Circle your answer) Very Comfortable Comfortable Neutral Uncomfortable Have you ever accessed the UWRF library webpage? Yes / No If yes, how often do you use the library website? Daily Weekly Monthly Semesterly Circle how often you use the library locations About us 5+ 5-4 Articles and More 5+ 5-4 Books and More 5+ 5-4 Home 5+ 5-4 Hours 5+ 5-4 Research Guides 5+ 5-4 Research Help 5+ 5-4 Resources 5+ 5-4 Services 5+ 5-4 Site Index 5+ 5-4 Other(s) ___________ 5+ 5-4 Never

a given semester: 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0 3-1 1-0

Of the above locations, do you find any of these locations difficult to navigate? Yes / No If Yes, Which ones? Circle your answers. About us 5+ 5-4 3-1 1-0 Articles and More 5+ 5-4 3-1 1-0 Books and More 5+ 5-4 3-1 1-0 Home 5+ 5-4 3-1 1-0 Hours 5+ 5-4 3-1 1-0 Research Guides 5+ 5-4 3-1 1-0 Research Help 5+ 5-4 3-1 1-0 Resources 5+ 5-4 3-1 1-0 Services 5+ 5-4 3-1 1-0 22 | P a g e

Site Index Other(s) ___________

5+ 5+

5-4 5-4

3-1 3-1

1-0 1-0

Demographics: Gender: Male Female Other N/A Age: Under 18 18-25 26-34 35-49 N/A Year in College: Freshman Sophomore Junior ______________

50 and older Senior Other

Major/Area of Study: __________________________________________________________ How familiar are you with the library webpage? Very Familiar Familiar Relatively Familiar Familiar Comments: Not

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Appendix C
Chalmer Davee Library- End Survey This information will be used in our proposal entitled Proposed Usability Test: This information will be used in our proposal entitled Proposed Usability Test: Chalmer Davee Library Website which will be published inin our portfolios. Please Chalmer Davee Library Website which will be published our portfolios. Please return this survey to the researcher helping you today. return this survey to the researcher helping you today. Questions: What problems have you encountered when navigating the Library Home Page? What problems have you encountered when navigating Services? What problems have you encountered when navigating Books & More?

How would you rate your overall experience with the library website? Excellent Good Average Fair Poor Other Comments?

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Thank you. Please return this survey to the researcher helping you today.

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