Chapter 2 RQ: 2. What are three types of models?

Mathematical, graphical, and descriptive

4.

Describe the steps in preparing for, conducting, and following up an interview session.

Planning: Determine objective of the interview, prepare detailed questions for the interview, make final interview arrangements and communicate those to the participants in the interview. Conducting: arrive early and prepare room, look for what if questions or ask situational questions, probe for more detailed answers, take careful notes, keep an agenda. Following up: absorb, document, and understand the information obtained, make a list of new questions that need further discussion or are missing information.

6.

What types of stakeholders should you include in fact finding?

Internal, external, operational, and executive stakeholders along with clients and possibly technical and support staff.

8.

List and briefly describe the six information-gathering techniques.

Interview users and other stakeholders an effective way to understand business functions and business rules Distribute and collect questionnaires enables analysts to collect information from a large number of stakeholders Review inputs, outputs, and documentation internal documentation and external journals and studies Observe and documents business procedures in order to understand exactly what goes on in the business and business functions Research vendor solutions consult other firms to see if they have already solved your business problems Collect active user comments and suggestions user feedback

10.

Draw and explain the symbols used on an activity diagram.

The dot is the starting activity

, arrows between activities are transition arrows

, activities

are ovals

, ending activities are double circles

, synchronization bars are where projects

split and come back together , decision activities are diamonds , decisions can also be shown as ovals and two arrows coming off them (similar to the diamond decision structures).