Lemp Experience

The entire incident in detail
11/06/13 11:31 PM
Yesterday
For a lot of reasons, we have thought a lot before writing this. It is a very detailed account and we suggest you read it with patience. There is a lot to learn for us customers and a lot to be learnt by the restaurant owners community also. A few of us friends (young, 25-year old, working, well educated, aware, well traveled, well spoken) were searching for a place to go to for Sunday brunch and on Zomato.com we came across a "Hawaiian Sunday Brunch" at Lemp Brewpub, Gurgaon. We decided to try out the Hawaiian brunch. As you can see from the image below, the cost is Rs. 999 all inclusive of taxes, and the same was also confirmed to us by the manager, Mr. Robin. To put it out there, it wasn't the first time we were going to Lemp.
[http://4.bp.blogspot.com/-layOs4CF2t0/UbWhIlwPXAI/AAAAAAAAAAM/DjrwUq2QRXI/s1600/IMG-20130608WA0001.jpg]
The Zomato screenshot of the "Hawaiian Sunday Brunch" at Lemp Brewpub
From the above image [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30-gurgaon/events#tabtop] you can read the promises: Hawaiian food - NONE to be found. Tiki bar serving exotic cocktails - there was no such bar. Live music and dancing - There was no music playing at all. After we asked they switched on the speakers and regular music played in the background. For the dancing, there were never any plans for dancers. On a serious note we were told by the manager, Robin, that customers were the ones supposed to dance.
http://lempexperience.blogspot.in/2013/06/the-entire-incident-in-detail.html
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On asking why there was nothing Hawaiin about the brunch, Robin tells us that suddenly on Saturday night the chef had to go home in an emergency so hence the problem. Yet, see below a picture of the entrance of Lemp with multiple boards advertising the Hawaiian Sunday brunch that day. In spite of all this we still go ahead with the brunch.
[http://2.bp.blogspot.com/-8XnVAPdBq8Y/UbWm7D37SHI/AAAAAAAAABg/LFqBxnvFDlE/s1600/brunchboard.jpg]
In spite of the management knowing of no Hawaiian Brunch inside, the board was still on full display outside to mislead and attract customers. There was only 1 other table that was occuppied when we left.
After waiting 10 minutes, we are served starters on the table which are absolutely stale, inedible, cold and uncooked. We immediately called back Robin and request him to taste the food so he can understand our plight. Even though a buffet includes unlimited ordering, Robin tells us he'll do us a favour and 'replace' the dishes. By
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then we try the other dishes served on our table and they are equally ill-prepared. The replaced dishes come back absolutely the same quality, just heated this time around. The drinks included in the package were their 6 home-brewed beers and any vodka-based cocktails. 6 of us ordered a glass of beer each and we asked for 2 vodka-based Mojitos. The beers came in good time but the 2 Mojito's never came. There were 4 reminders given to various staff including the manager, Robin. Robin told us that the confusion resulted because the staff who took our order suddenly left for a break without informing anyone. To our surprise each of the staff members we had told for the Mojitos were very much inside the place and had been continuously serving our table!
[http://2.bp.blogspot.com/-6eFpP7nDmTU/UbWjMqk80oI/AAAAAAAAAAo/xlGkbX3ToLY/s1600/IMG-20130609WA0003.jpg]
Mr. Robin - The Manager who 'chose' 3 different prices for the Sunday brunch during this incident. This photo was clicked secretly from one of our phones.
By now, after all the fiasco, we decided that we would leave since nothing in the package was as promised and even the service was getting worse by the minute. We asked the manager to call the owners so we could speak to them. He said they are too busy to be called, even on the phone. In plain words we were told they are inaccessible for us. We simply informed Robin that we would be leaving. Robin tells us that is ok with him as long as we pay for what we consumed. Despite of all the poor incidents and not getting anything as promised, we tell him we will pay full rate for the beer we have had (a total of 6 glasses). Even though beer as part of an unlimited buffet should be calculated at subsidised rates. We keep waiting another 15 minutes for the bill, which never comes. We ask the waiter and he tell us it will still take more time. At this point we tell the manager that we are leaving. He tells us we cannot do so and must pay the bill.
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To our shock, we are presented with a bill of Rs. 12,000! Reminder: The buffet costs Rs. 999 inclusive of all taxes and we were only 8 people there! We are told that the food we sent back will also be charged and other dishes prepared for the buffet which were still to come to us will also be charged! Not wanting to waste anymore time, we walk out towards the elevator and 4 of us get in (3 guys and a girl). Suddenly there are bouncers blocking the tiny entrance of the elevator and intimidating and threatening us against leaving. The waiters and the other staff of Lemp had all surrounded us by then. We do what came to our mind 1st in a panic, raise noise so we can get out of the elevator into an open area. Having lived in Gurgaon for the last 10 years, that was the most scared we've felt ever. It was absolutely not safe inside (whether the girl had been with us or not). We immediately called the police on 100. By then a senior manager, Kapil Singh Thapa, comes to the scene. He walks in with so much arrogance that there was no point discussing anything with him. All he said was that you must pay for what you have consumed. Before the police come, the bill is corrected to approx. Rs. 6,700. Obviously, 6 glasses of home-brewed beer cannot cost Rs. 1100+ a glass.
[http://1.bp.blogspot.com/-0ytOpJyUeH8/UbWj8q385pI/AAAAAAAAAA4/Mu4R47Ruutc/s1600/IMG-20130609WA0000.jpg]
Mr. Kapil Singh Thapa - The Senior Manager who is mentioned on many many reviews on the internet for his misbehaviour towards customers. This photo was also clicked secretly from one of our phones.
We still told the staff to call the owners, hoping they would have the sense to reverse such a poor customer experience that kept getting worse. We were repeatedly told that they cannot be reached for such an issue. In the
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meanwhile, even the mall management, run by Jones Lang LaSalle, decided to come by. We politely requested for help and were instead told to sort out the issue inside Lemp and not spoil the decorum of the place. They all knew the Lemp staff very well.
[http://3.bp.blogspot.com/dhrOkdXKd0k/UbWls_nIyaI/AAAAAAAAABU/wL52549HQFk/s1600/IMG-20130609-WA0002.jpg]
Senior person from Jones Lang LaSalle from the mall management at DT Star Mall. He refused to help us. By standing was a better option.
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[http://3.bp.blogspot.com/Ub12ulCPmQE/UbWkpWGENJI/AAAAAAAAABE/WPR2K0kJnz8/s1600/544559081.png]
Making calls to arrange for more men. Mall management and Lemp managers together. From L-R: Mr. Kapil Singh Thapa (Senior Manager), Mr. Robin (Manager), Mall Management from Jones Lang LaSalle who refused to help (in a red tie), Lemp staff (in jeans). This photo was also clicked secretly from one of our phones.
Guess what happens next? The police arrives. With the 'owner' of the place. Very clearly they came together. We are in an even more helpless situation. This 'owner', Shashank, was even more arrogant than the previous two managers, rather tending towards the likes of a goon. He even said, "Mera naam kisi se bhi Gurgaon mein check kar lena." ("You can ask anyone my name in Gurgaon and they will know.") He further declares (in Hindi) he will not hear a word against his food or his place or he will get us put behind bars. He goes on to declare that his managers have been running this place for more than
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a year and they are absolutely right.
[http://1.bp.blogspot.com/K8UrpM43AQU/UbWhr_SnEKI/AAAAAAAAAAU/V82B2qh-6Qg/s1600/555018_10200144974845681_974440430_n.jpg]
The 'owner' Shashank (L) and the senior manager, Kapil Thapa (R), from a public photo found on Facebook.
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[http://3.bp.blogspot.com/-LTfd_NWdRqI/UbWiTJJLBaI/AAAAAAAAAAc/Fg2KuxvHbI/s1600/5551222555255.png]
The 'owner' Shashank (L) and the senior manager, Kapil Thapa (R), from another public photo found on Facebook.
And we had completely depended on the owner to come in and solve the situation amicably. After all, no owner would want customers leaving with such an experience. When asked to explain how the bill of Rs. 12,000 could be presented, the same managers, Robin and Kapil, state that the buffet costs Rs. 1,199 per head + taxes. We showed everyone the screenshot of the Zomato page. Unfortunately, the police could not understand what the internet was and the Lemp management disowned the page. Instead an order is sent inside to instantly get rid of any paper/board where the price of the buffet maybe written. Suddenly realising that even then the calculation doesn't add up for 8 buffets @ Rs. 1199, a friend raises the point. Now the buffet in an instant costs Rs. 1,299! When we told the policemen that this is exactly the kind of experience we have had, the police tell us they didn't hear the manager changing the price of the buffet. Unbelievable. Most of all - HELPLESSNESS. Finally, the owner adjusts the bill to Rs. 4,463 from the last revised Rs. 6,700. Out of no other option we agree to pay so that we can get out of the situation safe and sound. We pay the amount and are returned the change. Of course, we ask for the bill which we are told will take some time. We wait another 15-20 mins for the bill. In the meanwhile, the cops ask us to put down the incident on paper and say that a compromise had been reached. We write the incident in detail and hand it over after taking a picture. We are ordered by the cops that we cannot keep proof of the letter or they will not take accept it from us. And we cannot click any pictures at that point. We were just stripped of our right of free speech and expression? Next, when the manager of Lemp is asked to sign it he calls the owner and explains to him that we have written that we were cheated of our money. The owner throws an angry fit and orders the police to take us to the police station
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and present us to the SHO. He says there will be cases filed against us. We are returned our money that we paid 15-20 mins back. Note - all this being said in Hindi/Haryanvi doesn't sound half as pleasant as it may read in English. Not wanting to drag this further, the tables have completely turned and we plead the cops and the owner to keep the money, throw away the letter and let us go. But the owner is adamant that we will not only pay the full bill of Rs. 12,000 but he also wants us behind bars. We are dragged out of the mall by the police into their van. On the way, we were further scared by the police that we will be alcohol tested and what not. As you would have realised from our entire bill of 6 beer glasses amongst 8 people, we were perfectly sober. By now, all of us who lived in Gurgaon immediately call our parents and ask them to come to the police station. After our parents reached AND they were forced to drop a few names, the situation turned on its head and the police staff started explaining how they have been trying to help us kids since the beginning and we kids had only requested the police to bring the Lemp manager to the station so that the issue could be solved! The owner was now 'too busy' to come to the police station (which was barely 200-300m away from Lemp) but already had control over the cops. The SHO was called to the station and in the end we still paid the Rs. 4,463 to the manager there. We were told there was no need of any letter stating the issue was resolved with a compromise from our side. Finally, thats when this horrid 'brunch' ended. On a separate note, I wanted to cover a small incident that the girl with us faced. She was wearing shorts and a tshirt. The Lemp waiters/staff were leching on her and kept staring at her legs. When one of us told one of their staff members "Aap apni aankhein please oopar rakhiye" ("Please keep your eyes up") he replies, "Kya karoon neeche hi chali jaati hain." (What can I do, my sight goes downwards automatically." This happened while the cops were there. This happened while we were surrounded by the Lemp staff and their bouncer + mall management bouncers. This is why the only thing on our minds throughout was to get out of the situation safely at that point. We have tried to keep this incident as factual as possible without mixing emotional biases or the hate we have for this place today. We have not touched on the fact that in my own country, we do not have basic rights of speech and that the law is bent at the convenience of those who dictate power at that point. Here are a few reviews of Lemp on Zomato we wish we had taken seriously. One thing that is common is the arrogance and misbehaviour of the staff and being overcharged wrongly. Even the names of the managers are the same in these reviews: 2 must read reviews: By a certain Nitin Bhatia who had a similar horrendous experience as ours. He was also promised things, then commitment wasn't delivered and finally he was at the receiving of end of the staff http://www.zoma.to/review/32812 [http://www.zoma.to/review/32812] By a certain Sanjiv Tyagi who left his card there, only to find out the next morning that it had been swiped at not only Lemp but other establishments too (such as the liquor store) - http://www.zoma.to/review/34265
[http://www.zoma.to/review/34265]
A few other reviews. Click on the link to go to the full reviews:
Page 9 of 18
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Poor staff: "The manager was so indecent that we immediately left... teared all vouchers just in front of him... This place is only for those who want to spoil their evening by fighting with rude managers." [http://www.zomato.com/users/abhilashasharma-166475]
"Never seen more ruder bouncers.managers while entering place. So cocky for no reason."
[http://www.zoma.to/review/160946]
"A bunch of moronic unapologetic staff members!" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30gurgaon/reviews?review_id=173676]
"Arrogent staff, No hospitality" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30-gurgaon/reviews?

review_id=184785]
"The staff don't have manners to interact with customers." [http://www.zomato.com/ncr/lemp-brewpub-and-kitchensector-30-gurgaon/reviews?review_id=168271]
"Mr. Thapa was so bossy and busy" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30gurgaon/reviews?review_id=139743]
Being overcharged: "underhand in their approach to adding things onto the bill that had not been actually consumed."
[http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30-gurgaon/reviews?review_id=48232]
"staff did not agree to the mistake that they had misleaded the public, rather they asked to leave if we did not want to stand!!!" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30-gurgaon/reviews?review_id=73620] "The Asst Manager - Thapa - was just unwilling to listen to anything." [http://www.zomato.com/ncr/lemp-brewpub-andkitchen-sector-30-gurgaon/reviews?review_id=146860]
Posted Yesterday by Gurgaon Victims

252
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jass 10 June 2013 10:30 the management is the issue you people should have called at100 again and reported abt the police behaviour call at 100 is acceptable against any1 do one thing promote it on all the social pages of social networking specially on lemp's event pages, it would certainly bring some problem to that place and they will also face what you guys faced because their business depends on marketing only once you hit them the will be flushed Reply Replies Aeolian 10 June 2013 22:05
11/06/13 11:31 PM
I agree with you. These are the kind people who are a menace not only to the hospitality industry but to society. This mindset is what manifests into violence, disrespect, weird behaviors & most of all wanton disregard for law. Just wearing suits and applying gel on one's hair doesn't make somebody suave, educated or cultured. You should surely reach out to senior police officials, because personnel on the ground have acted like slaves of the owner. We gotta ensure that "Lemp goes Limp" Reply
sid bahri 10 June 2013 10:38 Commissioner of Police 9999981801 2311200, 2312200 cp.ggn@hry.nic.in Joint Commissioner of Police 9999981802 2869300,2869336 jtcp.ggn@hry.nic.in Sr. No. Name Residence H.No./Sec and Phone No. Departments 1. Sh. Bhupinder Singh Hooda, Chief Minister 4th Floor, Haryana Civil Sectt., Chandigarh Phone No: 2749396 2749409 EPBAX Ext. 2401, 2402 Kothi No. 1, Sector - 3 Chandigarh. 2749394 2749395 I would strongly suggest that you send a copy of this to the Commissoner of Police, the JCP and the Chief Ministers office. I personally believe that the Government isn't as bad as how we perceive it. It is also our reluctance to complain and take it to the right quarters that helps the likes of Shashank and the SHO to harass people. Give it a shot - Who know what you could achieve. Reply Replies Manivannan 10 June 2013 22:53 I agree to this.
Antrikshah 10 June 2013 23:32 Agreed! give it a shot.
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Reply
Nomad Lama 10 June 2013 10:43 this is the recipe for scam city. call conner goodman of national geographic :) on serious note- i saw this on scam city-turkey episode. I thought Thank God this kind of blatant scam never happens in my country. This episode so much proves wrong. Thanks Reply
Viv 10 June 2013 10:51 I'm happy that you took the time to jot down this incident on a blog. Most others would just have let this go. Keep sharing it, esp amongst the student population of Delhi/ NCR. They'll be the ones most vulnerable to this scam I guess. Also, if you could do some background research and find out which other restaurant this guy Shashank owns. People should boycott those as well. Reply
Anubha 10 June 2013 11:43 Posted this on WassupGuragon fb page and also sent the link to Gurgaon Police fb page. Reply
Ankursharma88 10 June 2013 11:51 Shared it on Eatlo fb page. Reply
Rustam Tiwari 10 June 2013 11:53 Arrogant people with money have no idea about the hospitality industry, lets show them the power of social media!! Never been there, and never will I go!! Reply
Ankursharma88 10 June 2013 11:59 I've also rated it on Zomato as 1 star. Maybe all of us readers can do that. Would be helpful for others and they'll save themselves from getting duped. Reply Replies shanky 10 June 2013 23:43
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done :) Reply
Unknown 10 June 2013 12:12 f**k. this is the situation in NCR .. Reply
Derick D'SOUZA 10 June 2013 12:15 I want to host a party for 25 people there .....Like any day next week....... :) Reply Replies atulsian 10 June 2013 12:36 which you won't now ! right? Reply
Shubho Dutta 10 June 2013 12:28 Put this on the international page of Jones Lang LaSalle. Reply
atulsian 10 June 2013 12:35 great work by you guys to put this incident in such detail here. these goons need to be punished. earlier i thought Zomato should de-list them but now i think it should stay there with all the bad reviews and this link in some comment. i will be posting it on EATLO's fb page too. Reply
Abhimanyu Garg 10 June 2013 13:03 I feel you should definitely take it up at the Gurgaon District Consumer Forum. What I'm suggesting is a long fight, but I see this going up to the State Consumer Disputes Redressal Commission, Haryana at least. I'm positive that if you guys stick it out, the Commission may come up with basic standards of hospitality service in such locations. You'd be doing your fellow citizens a huge service. Nonetheless, the community is indebted to you for your detailed dispassionate account of your misfortune. You've probably saved a lot of unsuspecting citizens from harassment at the hands of such machismo pumped retards. Cheers to better times ahead! abhimanyu.legal@gmail.com
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Reply Replies Siddharth Jain 10 June 2013 13:19 speaking as a law student; the option of the consumer court is an excellent one. the case disposal is quick and cheap and grievances will be addressed. Reply
Karishma 10 June 2013 13:12 A friend shared this on FB. As someone who works in the hospitality industry, this is truly shocking. People shouldn't be able to get away with something like this. Will spread the word around. Hope these thugs get their just desserts. Good luck! Reply
Abhinav 10 June 2013 13:36 This is truly awful. Only in Gurgaon can you get away with something like this. Reply
xyz abc 10 June 2013 14:09 You should think about getting in touch with the Lemp company in the US (http://lempbrewpub.com/a-bit-ofhistory/), they might care a little more about how their historic brand is being mutilated in India. Maybe Lemp USA has a facebook page where you can post this? Reply
Pawan Raj Kumar 10 June 2013 17:48 Post this on Trip advisor. Lemp is also an American chain. Post it there Reply
frozen_in_time 10 June 2013 20:40 http://lempbrewpub.com/ post this here and everywhere it's fb page, also post it on the Gurgaon Police fb page. Reply
LethalStriker 10 June 2013 21:10 The problem with these chains is that though they have borrowed the name, they don't know how to gain that respect. The respect comes from customers and this simple thing these idiots can't understand. The owners of these restaurants are generally the newly made rich people of this gurgaon belt who have never seen what the good hospitality is and their sole purpose is to fleece as much money from the customers. The morons don't understand that a happy customer will again return and bring with him other customers as well. But these
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uneducated idiots can't understand that nor will they ever understand it "kyunki dimag main to bhusa bhara hai". Reply
Anshul Seth 10 June 2013 21:19 I'm appalled to read the state of affairs in this town. It is disturbing how a consumer is always the one to blame and those who are actually culpable, rule the roost. I admire and appreciate your effort in making sure that the word gets out and believe me, it's is already a raging discussion on Facebook and I'm certain it will go around other mediums as well. We will make sure that Lemp becomes a Limp-ing joke of the town. Reply
Praful Arora 10 June 2013 21:24 The owner should have had the decency to set things straight instead he turns out to be a jat goon himself. Being a restaurant owner myself I am absolutely shocked at the treatment you were given. This is not acceptable and totally against all hospitality ethics. This is just illiterate people having come into new money and opened a bar/pub to show it off. Makes my blood boil just reading through this incidence. Reply Replies Real youth of India 10 June 2013 22:39 agreed Reply
Aashish Sood 10 June 2013 21:45 haven't been to this place and now am not likely to... EVER!!! Reply
Naveen Choudhry 10 June 2013 22:06 We need more people going there and collecting more proofs. Later, putting everything in court. For an individual, it will be small but for bar owner it will a lot to pay for. Max be, book whole bar for a day... Reply
Unchained warrior 10 June 2013 22:10 High time these typical high handness is taken up with the highest authority. It's a classical case of " Pata hain mein kaun hoon" and "tu mujhe jaanta nahin"kinds. Pity that most of these pubs are owned by some politican or a senior level cop, due to which they feel they van get away with anything. Would suggest to spread it and share as much as possible... Reply
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Real youth of India 10 June 2013 22:38 lets make this viral and fuck up lemp Reply
Witty 10 June 2013 22:46 This is really sad, Why would anyone go to eat there. the Restaurant should be in boycott Reply
Aman Kapoor 10 June 2013 22:48 these guys need to be forced out of business. ruining it for the entire market. Reply
Ashwin Puri 10 June 2013 22:58 Calling out to 'Shashank' the Owner and Mr.Thapa the Asst Manager... You're going down.........!!!!! Reply
Pranoy Dutta 10 June 2013 23:00 The only right way to protest this is by taking them to the consumer court. Let's see where their smiles go after that. P.S: You should have beating the fuck out of the guy staring at the lady's legs. Tolerating is as good as complying. Reply
Tushar Bakaya 10 June 2013 23:04 fucking morons.....Gurgaon goons and police...bitchheads.... Reply
Akshay 10 June 2013 23:05 Take this post onto Facebook. Much more visibility than a blog post on Blogspot. That will have more of an effect. Reply
Somya 10 June 2013 23:06 My God... i had gone to this place 2-3 times before..but i m definitely not gonna go there nymore... lets send out chain mails..i have already staretd Reply
Aditya Raj 10 June 2013 23:09

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I felt really sorry to hear your experience and it revived some of my bad memories. While in bheemtal, near nainital, we were not being give the room we were promised and we created an issue out of it, we were refused to be payed back the advance we had payed through the agent in delhi. Which later lead to a lot of chaos and me and a friend of mine were beaten badly, and even pointed guns to our heads. They called the cops and then the police took their side as they were locals. I used my contacts with media and reporter came rushing to the police station, which surely helped the situation and we were also made to write a similar letter as you were. We never got our money back and as a person who likes to travel, I was scarred with a terrible experience. I just dont know what I could do about it. I am glad that you wrote this post, this showed a lot of courage. I would be more than happy to help or assist you if you decide to do something about this experience. feel free to contact me at: aditya.interet@gmail.com Reply
Ashwin Puri 10 June 2013 23:12 Shared on all the Social Networking sites.... With their Pics as well... https://www.facebook.com/Puri.Ashwin? hc_location=stream Reply
allen md 10 June 2013 23:13 If you think this is just Gurgaon thing, then think again. This kind of customer apathy is very much widespread especially with fake entrepreneurs running their businesses on daddy's kitty. They arrive with no business sense and no customer focus at all. Ofcourse the experience in Gurgaon just gets worse due to the absolute absence of law and the really disrespectful way in which such people talk. Reply
Neha 10 June 2013 23:14 This is seriously atrocious! I can imagine the horror as we almost have been in such condition. Where these jats who hold hi-fi places but don't have basic etiquette to talk. Our only saving grace was that one of our friends was MLA's son. So, we could intimidate them a bit. This attitude from police is unacceptable... It short, you can't fall back on anything but your friends... specially the ones in the system! Shame! Reply
Natwar 10 June 2013 23:17 I shared your experience via another friend and then one of my friends shared it, and now we have a Gentleman (who also happens to be Managing Director at Bangalore Electricty Supply Company Ltd and past IAS officer) wants to take it further with authorities...can you email your contact details to mani1972.work@gmail.com? Thanks Reply Replies Manivannan 11 June 2013 00:08 Thanks Natwar! I am still in the IAS, and will be there for another 18 years!:) BTW, more than any IAS, a bunch of determined ordinary men are more powerful!:) let's take this to logical end! Reply
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Nirmal 10 June 2013 23:40 Typical bottom-dwelling fraudulent goon culture. Share this on Tripadvisor too, create a review and share it. Reply
Anshul Johri 10 June 2013 23:50 These guys have removed their Facebook Page https://www.facebook.com/LempBrewpub because of people were cribbing and abusing them on their page. Reply
Gaurav Sharma 10 June 2013 23:57 Gurgaon ne maa chod di hai hospitality industry ki! Reply
Ravneet 10 June 2013 23:59 I Have Shared this incident with my college community as well.. Hope no one will ever go out there again. Reply
anuradha mehta 11 June 2013 00:00 One more reason to never go to Gurgaon I guess. You guys did the right thing though. I can feel your pain and outrage through the post. And as for that guy who said he couldnt 'help' his eyesight going down, well may he rot in a rat infested hell. Reply
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The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

a year and they are absolutely right.

The entire incident in detail

The entire incident in detail

A few other reviews. Click on the link to go to the full reviews:

The entire incident in detail

"A bunch of moronic unapologetic staff members!" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30gurgaon/reviews?review_id=173676]

"Arrogent staff, No hospitality" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30-gurgaon/reviews?

"The staff don't have manners to interact with customers." [http://www.zomato.com/ncr/lemp-brewpub-and-kitchensector-30-gurgaon/reviews?review_id=168271]

"Mr. Thapa was so bossy and busy" [http://www.zomato.com/ncr/lemp-brewpub-and-kitchen-sector-30gurgaon/reviews?review_id=139743]

Posted Yesterday by Gurgaon Victims

The entire incident in detail

Antrikshah 10 June 2013 23:32 Agreed! give it a shot.

The entire incident in detail

Ankursharma88 10 June 2013 11:51 Shared it on Eatlo fb page. Reply

The entire incident in detail

The entire incident in detail

The entire incident in detail

The entire incident in detail

Aditya Raj 10 June 2013 23:09

The entire incident in detail

The entire incident in detail

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