Customer Service Excellence

Call Maureen on 0828202412; 031 5634302 or email Maureen@trainsmart.co.za

This workshop will energize staff and improve customer service. Creates a more workerfriendly environment..a powerful and uplifting boost to the morale and energy of staff. Encourages creativity and innovation as well as teamwork and engagement. In an increasingly competitive market place, building a business ultimately comes down to providing excellent service. This can only be done by promoting a service culture in your company, so that you can gain the advantage to keep customers coming back and to be successful in competitive service industries. Course content: The need for Service Excellence-You dont get a second chance to make a good first impression! Communicating for Service excellence in the workplace-Verbal and non-verbal communication: Moments of Truth.any episode in which a customer comes into contact with any aspect of the organization and gets an impression of the quality of its service Delivering Service Excellence is the kind of service that makes a positive, lasting impression on your customers (Give em the Pickle-DVD ) Attitude and Behaviour Telephone skillsanswer that phone in 3 rings! Handling Difficult customers Putting the customer first.go that extra mile! (Give em the Pickle!!! Programme video and discussion) Absenteeism in the workplace Presenteeism: Staff not working to full potential How to make an instant connection with the Customer (DVD The Customer is King (DVD)- Make that Public Relations Call!! Building effective teams is the basis of Service Excellence: Commitment to the team The Fish Philosophy!! A Powerful Motivational experience( Video)