Application in service sector

MIS application in service industry

Creating a distinctive service The customer expectations and perceptions The customer awareness and education is absolutely necessary

MIS application in service industry Airlines

Passenger Information

The type class & purpose of visit, socioeconomic group, the food & eating habits, expectations of the service before and after the visit.

Information on the aviation Industry

MIS application in service industry Banking

The customer choose the bank mainly on the three factors:
The ease of doing The quality of personnel and service The range of financial service

MIS application in service industry Banking

The following points should be taken care of while designing an MIS for a bank
1)

Customer Database

Customer, Operator, Range of service, Class of customer, Working hours.

The a/c going down below the min bal, the a/c having bal of more than 50,000, the defaults on loan repayment, the non moving a/c.

2)

Service to the account holders

MIS application in service industry Banking

3) 4)

Service for business promotions Human resource upgrade

MIS application in service industry Hospitals

Front end applications Patient database Medical server database: Name & add of medical staff, Imp. Service center of the town. Resource planning & control: Availability, scheduling & rescheduling of the resources & the facilities. Medical case history database: Knowledge DB on the case history, monitoring the effect of drugs

MIS application in service industry Hospitals

Back office applications
Core applications: Manpower & personnel planning, Payroll and the employee related applications, Hospital billing and recovery. Critical control applications: Patients waiting time and service cycle, stockouts of critical drugs, new trends in service demands and service resources