ASSERTIVENESS

Decision Making

Decision making is a Behavioral aspect Every decision is backed by a thought process Combination of Behavior and Thought Process reveals the true significance of the words The code of conduct which enables an individual to think in a positive manner about himself and the co-participant, to be open to suggestions and willing to accept change if the need so arise

Self Evaluation
Life Styles
Im O.K- Youre O.K

Attitudes
Facilitating

Behavioral Aspect
Assertive

Im O.K- Youre Not O.K

Im Not O.K- You're O.K Im Not O.K- Youre Not O.K

Argumentative

Aggressive

Surrendering

Passive

Undermining

Manipulative

Communication & Assertiveness

Communication styles are formulated or molded in accordance with the relationship which we share and enjoy with the self and the co-interactants Hence knowing the life-styles, attitudes and behavioral aspects is very crucial

Strategies for Assertiveness

1.

Manner of Stating
1.
2.

Language Non-Verbal

2.

3.
4. 5. 6.

Paraphrasing Feedback Purposive Statements Visualization & Realization of Goal Create a positive first impression

Indicators of Assertiveness
Factors to be observed
1. Sense of Responsibility
2. Motivation

Manner of Approach
1. Share praise 2. Shoulder blame
1. Develop positive attitude in self & others 2. Act as a catalyst 1. Ask questions 2. Listen 1. Quit the easy way out 2. Adopt a tough but acceptable path 3. Establish sender credibility 1. Put in whole-hearted effort in trying to make the job a success

3. Keen Interest

4. Honest & Direct

5. Perform to the best of ones abilities

How to Say

NO

Provide reason and logic Have soemthing else in the offing Be ready to accomplish the task at a later stage Accept or reject at the first instance Use Umbrella Campaign

Blocks in Assertiveness

Theres only one right answer Be logical Follow the rules Be practical To err is wrong Avoid ambiguity