Case Study Proposal:

Passengers Bill of Rights

Purpose: To bring to attention the passengers bill of rights, and to stress the importance
of having such a document.

Audience: The public, frequent flyers, and anyone worried about their welfare while
flying aboard airlines in the US.

Outline:

I. Intro
a. US Bill of Rights
II. Instances
a. American Airlines Flight #1348
b. Jet Blue JFK International
c. Sheldon Family Christmas Vacation
III. Legislation Passengers Bill of Rights
a. Attempts of State legislation
b. Attempts of Federal legislation
IV. Conclusion
a. Who is to blame here?

Sources:
--“U.S. Criticizes Northwest’s Response To Detroit Blizzard in Early January” – Wall
Street Journal – June 3rd 1999
http://online.wsj.com/article/SB928365396676788325.html?mod=googlewsj

-- “AA Apologizes After Passengers Stuck On Plane For 9 Hours” – NBC5 Dallas / Fort
Worth, Texas – January 11th 2007
http://www.nbc5i.com/news/10723551/detail.html

--“Family Files Lawsuit against Northwest Airlines for Holding Them ``Hostage'' on
Airplane Christmas Day.” – Business Wire – December 27, 2001
http://libproxy.uncg.edu:2124/itx/infomark.do?prodId=ITOF&userGroupName=gree3527
7&version=1.0&type=retrieve&docId=A81142992&searchType=AdvancedSearchForm

-- “Wrangling Over a Passengers Bill of Rights” – MSNBC Rob Lovitt – March 27th 2008
http://www.msnbc.msn.com/id/23829901/

-- “A passengers' bill of rights” – San Francisco Chronicle page B-8 – April 1st 2008
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/04/01/ED9DVTD7V.DTL”

-- “New York State Enacts Passenger Bill of Rights” – Business Travel News Online –
August 3rd 2007
http://www.btnonline.com/businesstravelnews/search/article_display.jsp?vnu_content_id
=1003621247

-- “Airline Passenger Bill of Rights Shut Down” – Bernstein James, Newsday – March
25, 2008
http://libproxy.uncg.edu:4618/ehost/detail?vid=1&hid=112&sid=c31e8972-8ac4-45ef-
b09b-0efc4a337223%40sessionmgr102