Project name: PJ Enterprises Operator Training

Screen ID: Module 1 Menu

Screen 1 of 7

Date: 8/2/13

Graphics and Timing Info Use Articulate Storyline Business Circles template All circles no text until hover On circle click advance to specified slide Navigation Information On circle click advance to specified slide On return, include check mark on circle for each visited category Player navigation: none (user must click circle) Audio Information No audio General Information Document Fonts: Articulate Arial TimesNewRoman Transcript of audio: Description:

Content here

Navigation Information

No audio Module 1 menu slide / Terminal Objective #1, Enabling Objective 1.1 [Note: This slide is preceded by introductory slides about navigation and an overview of the complete training. Navigation info is also included in the player. HELP button]

Project name: PJ Enterprises Operator Training

Screen ID: 1-1

Screen 2 of 7

Date: 8/2/13

Graphics and Timing Info Use storyline figures: Female 3 (stressed, sitting at computer with headset) and female 13 (thinking, sitting at phone) Circle hover state: light brown with descriptor play audio Navigation Information Navigation Information Clicking on circle starts audio1.mp3. When audio finishes, automatically advance to next slide. Back to Menu button returns to slide 1 (menu) Exit Module button exits course (prompt: Are you sure?) Player navigation: none Audio Information audio1.mp3

Content here

Transcript of audio: audio1.mp3 transcript (not yet determined). Audio will portray scenario in which the operator makes a bad first impression. Description:
Bad Example Scenario

Project name: PJ Enterprises Operator Training

Screen ID: 1-2

Screen 3 of 7

Date: 8/2/13

Graphics and Timing Info Use storyline figure: Female 13 (thinking, sitting at phone) Circle hover state: light brown / descriptor: Replay Scenario

Content here

Navigation Information Navigation Information Clicking on circle starts audio1.mp3. Back to Menu button returns to slide 1 (menu) Exit Module button exits course (prompt: Are you sure?) Player navigation: NEXT (advances to next slide) and PREVIOUS (returns to previous slide) Audio Information audio1.mp3

Transcript of audio: audio1.mp3 transcript (not yet determined). Audio will portray scenario in which the operator makes a bad first impression. Description:
Connect questions scenario 1

Project name: PJ Enterprises Operator Training

Screen ID: 1-3

Screen 4 of 7

Date: 8/2/13

Graphics and Timing Info Use storyline figure: Female 8 (talking, pointer 2) List enters one point at a time after 7 seconds (3 or 4 seconds apart). Buttons appear after 2 minutes. Circle hover state: light brown / descriptor: Play Example Navigation Information Navigation Information Back to Menu button returns to slide 1 (menu) Exit Module button exits course (prompt: Are you sure?) Info circles pop up additional information about item number on user click. Player navigation: NEXT and PREVIOUS Audio Information audio2.mp3 Transcript of audio: audio2.mp3 transcript (not yet determined). Audio will portray scenario where operator uses all 5 elements of a positive Description:
customer greeting. List of 5 elements

Content here

Project name: PJ Enterprises Operator Training

Screen ID: 1-4

Screen 5 of 7

Date: 8/2/13

Graphics and Timing Info

Use storyline figure: Female 3 (talking, sitting at computer with headset) Circle hover states: lighter shade / descriptors: Scenario 1, Scenario 2, etc. Visit state of each circle includes green check mark

Content here

Navigation Information
Each circle starts an audio file of a scenario. When audio stops, quiz questions pop up. Once selection is made, feedback is given with option to continue. Clicking continue returns to this slide (with visited state of circles completed). Automatic return to slide 1 (menu) when all circles visited. Back to Menu button returns to slide 1 (menu) Exit Module button exits course (prompt: Are you sure?) Player navigation: NEXT (back to slide 1) and PREVIOUS

Navigation Information

Audio Information audio3.mp3, audio4.mp3, audio5.mp3, audio6.mp3, audio7.mp3 Transcript of audio: audio files 3-7 transcripts (not yet determined). Some audio scenarios will be missing an element (or 2 or 3), which will be Description:
revealed in feedback. Scenario ratings

Project name: PJ Enterprises Operator Training

Screen ID: 2-1

Screen 6 of 7

Date: 8/2/13

Graphics and Timing Info Use storyline figure: Female 8 (talking, one hand hip one hand out Circle hover state: lighter color / descriptor: Play Example Navigation Information Click on circle starts audio. Back to Menu button returns to slide 1 (menu) Exit Module button exits course (prompt: Are you sure?) Player navigation: NEXT and PREVIOUS

Content here

Navigation Information

Audio Information audio8.mp3

Transcript of audio: Audio8.mp3 transcript (not yet determined). This audio will demonstrate the proper way to use personalization. Description:
Personalization intro / Terminal Objective 1, Enabling Objective 1.2

Project name: PJ Enterprises Operator Training

Screen ID: 2-2

Screen 7 of 7

Date: 8/2/13

Graphics and Timing Info Use storyline figure: Female 3 (happy, sitting at computer with headset) and female 13 (stressed, sitting at computer with headset) Circle hover state: lighter color / descriptor: Example 1, Example 2, etc. Navigation Information Navigation Information
Click on circle starts audio. Drag & Drop hide circle after drop on target. Pop up feedback after each drop with x to close. Submit button submits drag and drop interaction (no scoring). Continue button on results slide returns user to slide 1 (menu) Player navigation: NONE

Content here

Audio Information audio9.mp3, audio10.mp3, audio11.mp3, audio12.mp3, audio13.mp3 Transcript of audio: Audio files 9-13 transcripts (not yet determined). Audio scenarios will demonstrate good and poor examples of using Description:
personalization (overuse, too chatty, just right, inappropriate placement, etc.) Drag and Drop