CREDIT AND COLLECTION MANAGEMENT

Term: 2nd Semester 2012 2013 Class Schedule: MW 9:00 10:30

FACULTY INFORMATION
Name: Ronnel Aldin D. Fernando Degree: BSBA Management (MVC) MMHRM in progress (LDCU) Office: SBA Faculty Room Consultation Hours: MW 3:00 6:00 TTh 3:00 5:00

PHILOSOPHY: MVC Believes in Jesus Christ as the true model of Excellence

MISSION: To proclaim the good news of salvation. To produce holistically-developed students. VISION: To stand out as dynamic instruments for quality Christian service to society.

COMMITMENT: Excellence in Christian values, instruction, research and extension services.

COURSE DESCRIPTION
This course deals with the principles,

techniques, and procedures of credit and collection management especially designed for the Philippine setting. The course includes case studies and legal aspects considered in credit and collection management.

COURSE OBJECTIVES
Learned the principles of credit. Gained adequate knowledge and skills in credit and

collection management. Gained knowledge on the role of the credit department in the organizational setting. Learned the functions of the credit manager. Applied the techniques for establishing credit, obtaining and checking information, servicing loans, billing and collecting accounts due. Developed the skill in collecting accounts using telephone, appeal letters, and the online billing system. Identified and resolved ethical and legal issues in credit collection.

GRADE COMPOSITION
Quizzes Exams Assignments/Class Activities Total 40%

40%
20% 100%

FINAL GRADE COMPOSITION: Midterm Grade Final Grade Total

40% 60% 100%

COURSE REQUIREMENTS

Requirement Description s Case Output Printed output of case analysis presentation during presentation of cases Synthesis A Course Synthesis as Experienced by the Student

Deadline During Reporting Time March 8, 2013

COURSE POLICIES
All requirements should be turned in on the specified time in the class. Do

not turn in requirements at the instructors house. Set cellphones in silent mode while class is going on. A student is expected to attend his/her class promptly and regularly. A student who incurs absences, whether excused or unexcused, that exceed 20% of the number of hours required for the course will be given a mark FA (Failure in Attendance). Three tardinesses will be counted as one absence. Academic honesty shall be observed at all times. A dishonest work cannot be given any credit. The student will be subjected to disciplinary measures. A student who is not wearing the prescribed uniform cannot be accepted to class. Examinations shall be taken on the scheduled time. Only for sickness, emergency in the family or financial reasons can the student be given special examination at a fee of P30.00 per unit. The removal policy as stipulated in the Academic Manual shall be observed. For valid reasons, a student may be allowed to complete his/her grade within six weeks after the last day of final examination. Students are required to wear business attire during Wednesdays.

TEXTBOOK
Apolo, J. T. (2003). Credit and Collection

Management in the Philippine Setting. Mandaluyong City: National Bookstore