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  • BPO Industry-Proton Ashish Jagetia

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    sintooo
    36 vues13 pages
    BPO's offer top class compensation faster growth fast-track careers, with higher levels of responsibility at early stages. But still it is very difficult to retain the people in BPO Proton Ashish Jagetia THANKS.

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    11. BPO Industry-Proton Ashish Jagetia

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    BPO's offer top class compensation faster growth fast-track careers, with higher levels of responsibility at early stages. But still it is very difficult to retain the people in BPO Proton Ashish Jagetia THANKS.

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    36 vues13 pages

    BPO Industry-Proton Ashish Jagetia

    Transféré par

    sintooo
    BPO's offer top class compensation faster growth fast-track careers, with higher levels of responsibility at early stages. But still it is very difficult to retain the people in BPO Proton Ashish Jagetia THANKS.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 13

    My Job has been Bangalored

    BPO INDUSTRY
    By…Proton
    By… Proton Ashish Jagetia
    Proton Ashish Jagetia
    Contents
    A BPO…
    Bangalored means
    Types of services
    Motivation
    HR challenges
    Top companies
    Reasons to join
    Reasons to leave
    Conclusion

    Proton Ashish Jagetia


    A BPO….

    BUSINESS PROCESS OUTSOURCING

    …defines itself by either putting in


    new technology or applying existing
    technology in a new way to improve a
    process.

    Proton Ashish Jagetia


    Bangalored Means

    The name relates the place regarding


    its infrastructure for BPO’s.

    Proton Ashish Jagetia


    Types of Services
    Customer Support Services
    Technical Support Services
    Telemarketing Services
    Employee IT Help-desk Services
    Insurance Processing
    Data Entry Services
    Data Conversion Services

    Proton Ashish Jagetia


    Cont…

    Scanning, OCR with Editing Services


    Book Keeping and Accounting Services
    Form Processing Services
    Internet / Online / Web Research

    Proton Ashish Jagetia


    Motivation

    Factor Cost Advantage


    Economy of Scale
    Business Risk Mitigation
    Superior Competency
    Utilization Improvement

    Proton Ashish Jagetia


    HR Challenges

     Brand equity:
     Standard pre-job training:
     Benchmarks:
     Lack of focused training:

    Proton Ashish Jagetia


    BPO…
    The Top Companies

    1. WNS Group
    2. Wipro Spectramind
    3. Daksh e-Services
    4. Convergys
    5. HCL Technologies
    6. Zenta
    7. ICICI Onesource
    8. MphasiS
    9. EXL
    10. Tracmail
    11. GTL Ltd.
    12. v Customer
    13. HTMT
    14. 24/7 Customer
    15. Sutherland Technologies
    Proton Ashish Jagetia
    Reasons to join BPO's
     Did not get a better job.
     Find nothing better to do.
     Education level doesn't matter
     Good work environment
     Good Benefits
     Flexibility of time
     Attractive life style
     Transport facility

    Proton Ashish Jagetia


    Reasons to leave the BPO's

     No growth opportunity
     For higher Salary
     For Higher education
     Misguidance
     Policies are not conducive
     No personal life
     Physical strains
     Uneasy relationship
    Proton Ashish Jagetia
    Conclusion

    BPOs offer
    top class compensation
    faster growth
    fast-track careers,
    with higher levels of responsibility at
    early stages

    But still it is very difficult to retain the


    people in BPO
    Proton Ashish Jagetia
    THANKS…

    Proton Ashish Jagetia

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