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Knowledge Management

5 ...





RE-THINKING THE FUTURE, RE-IMAGINE!, AS
THE FUTURE CATCHES YOU, WORLD OUT OF BALANCE MAKING STRATEGY
WORK



...
(Self-Learning Tool
Kits)


...

( )
...
2548

Knowledge Management

: ,
, ,
,
: ISBN 974-9871-27-8

: 2548

: .

: 1,500

: 128

: ..
.
: Dr.Christopher Lee Johnson
: Bangkok & Design Group

59
10300
0-2356-9999
: opdc@opdc.go.th
www.opdc.go.th

: . (1996)
882-882/2 .12 170
. 3 10510
0-2517-9953, 0-2517-5045
0-2917-7356

Knowledge Management

1
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11

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81

99

107

115

Knowledge Management


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...
Knowledge Management ()
(Self-Learning Tool Kits)






(Adult Learning) Kolb Bloom
(Blooms Taxonomy of Learning)

Knowledge Management


(User)

, ,
, ...
(Making
Strategy Work) /



/
Flow Chart

(Case Study)





Knowledge Management

(Books References)
(Web References)
(Key Point)
(Test)
(Work Sheets)
(Case Study)
(Example)
(Exercise)
(Recommendation)
(Lets Think)
(Checklist)

Knowledge Management

(Self-Learning Tool Kits)




Richard Bach



Learning is finding out what you already know, Doing is demonstrating
that you know it, Teaching is reminding others that they know it as well as you
do. We are all learners, doers, and teachers.





...

. .
.

10

Knowledge Management

...............

...............

...............

...............

...............

...............

...............

...............

Knowledge Management

11


(Knowledge Process)





3

12

Knowledge Management

Knowledge Management

13

50%

70%
80%
90%
: The Cap Gemini Emst & Young

60%

14

Knowledge Management

100%
90%
70%
80%
60%
50%
40%
30%
20%
10%
0%

76.0%
71.0%
52.0%
23.0%

Knowledge Management

21.0%

15

16

Knowledge Management





3

( )
() 3





(Action Plan)

Knowledge Management

17

3.
3.1

3.2

3.3

4.
4.1 ()

4.2 ()

5.
5.1

5.2 KM

5.3

6.

7.

8.

18

Knowledge Management

3.1





( ..)



(Hideo Yamazaki)

Knowledge Management

19

(Knowledge)

(Information)

(Data)
(Ref: BDO Chartered Accountants & Advisors)

Tacit knowledge Explicit knowledge


??

20

Knowledge Management

2
1. (Tacit Knowledge)


2. (Explicit Knowledge)


2
(Tacit) (Explicit)
80:20

20%
80%

(Explicit Knowledge)
Knowledge)
(Explicit

(Tacit Knowl
edge)
(Tacit
Knowledge)
Tomoshiroro Takanashi
Takanashi
Tomohi

Knowledge Management

21


2

(Knowledge Spiral) SECI
Model

(Knowledge Spiral : SECI Model)

(Tacit Knowledge)

(Tacit Knowledge)

EXTERNALIZATION(Expl
icit Knowledge)

SOCIALIZATION

COMBINATION

INTERNALIZATION

(Explicit Knowledge)

( : Nonaka & Takeuchi)

??

22

Knowledge Management


1. Socialization

2. Externalization

3. Combination

4. Internalization




ASHEN
Artifacts :
Skills :

Heuristics :

Experience :

Natural Talent :


Knowledge Management

23

Dave Snowden

Artifacts
Skil s
Heuristics
Experience
Natural Talent


Ryoko Toyama


??

24

Knowledge Management

World Bank



European Foundation for Quality Management System :
EFQM

-

-

-

-

Knowledge Management

25


1 20


??

2 2538
2

SECI Model Ikujiro Nonaka



SECI
Model


3
3 (Complex
Adaptive System)

26

Knowledge Management

Benchmarking
Benchmarking




(Learning Organization)




Knowledge Management

27

:

2

28

Knowledge Management

3.2

(Framework)

(KM Framework)

Prescriptive
Bonnie RubenstaeinMontano


Prescriptive

1.

2. (Knowledge Creation
and Acquisition)
3. (Knowledge Organization)
4. (Knowledge Codification and Refinement)

Knowledge Management

29

5. (Knowledge Access)
6. (Knowledge
Sharing)
7. (Learning)

30

I Kujiro Nonaka SECI



SECI (Knowledge
Conversion)

KPMG Peat Marwick KPMG


International

KPMG

Acquisition

Indexing
Filtering
Linking

Knowledge Management

Distribution

Application

Web
pages (
) Web pages

Descriptive

Cara ODell
3
1.
2.

3. (4 )

Descriptive

Knowledge Management

31

4.

2.

3.

32

1.

Knowledge Management


4

4
1. :

2. :

3. :

4. :

Knowledge Management

33


Prescriptive descriptive

Arthur Anderson American Productivity & Quality


Center (APQC)
3



1.
2.

3.
-
-
-
-
Arthur Anderson APQC

34

Knowledge Management


Singapore Productivity and Standard Boars (PSB)


2

(Knowledge Value Chain)



(Enablers)
-

Knowledge Driver
Leadership Strategy

Learn

Measure
And
Monitor

Generate
- identify
- create
- acquire

Represent
- organise
- codify
- add value

Access
- store
- distribute

Transfer
- share
- learn

Knowledge
Outcomes

"GREAT" Knowledge Value Chain

Culture

Technology
Knowledge Infrastructure

Knowledge Management

35

(Knowledge Value Chain)


PSB
GREAT

- Generate
- Represent
- Access
- Transfer
GREAT




(Enablers)
GREAT
4
-
-
-
-

36

Knowledge Management

PSB

Knowledge Management

37

3.3 ( KM)


Xerox
Corporation

(Learning)

(Measurements)

(Recognition and Reward)

(Desired State)

(Process Tools)

(Communication)

(Transition and Behavior Management)

38

Knowledge Management

( CQI )
Best Practices
6
1.






Self Assessment Toolkit Rajan, A. et al.
(1999)

.
Transition and Behavior Management

1.

6
2.
3.
4.

Knowledge Management

39


(, ,


(Role Model)

40

1.
2.
3.

4.
KM
5.
3
6.

7. " "
6
8.

9.
1. "
"
2.
4

3.

4.
1
5.

Knowledge Management

2.



3





.
Communication

/
- CQI
-KM Day
- KM Quality Fair
-
-
Website KM
KM Call Center

Knowledge Management

1. ""

2.
3.
4. ""
5.

6.
7.

41

3.


2 Tacit
Explicit ( 2)

(Community of Practice;
CoP)








42

Knowledge Management

.
Process and Tools

CQI
CQI

1. CQI 2543-2545
2.
3. CQI
4. CQI
5.
6. CQI
CQI
7. CQI
8.
CQI CQI

(CoP)

1.

2.
3.
CoP
4.
""
5.

(Community of
Practice CoP)

CQI CoP

1

1. //
CQI
2. CoP
3. CoP
4.

CoP

1.

2.

3.

4. /

Knowledge Management

43

4.




Web-based Training


.
Learning

- KM Website
-
- Soft Learning

44

1.
2.
3.
4.

Knowledge Management

5.







Department of the Navy (DON)

3
1.
2.
3.





Knowledge Management

45

.
Measurements

- CQI (QI story) Website


2543 43
- KM Call Center
25-40 /
- KM Website 1,000-1,600
/
- KM Web board
50 /

1.
2.

3. /
4.
5.
6.

6.

46

Knowledge Management

.
Recognition and Reward

1.
2. /

3.
4.
5.
6.
7. CQI

Knowledge Management

47


7
1. (Knowledge Identification)



(Knowledge Mapping)


2. (Knowledge Creation and
Acquisition)




48

Knowledge Management

3. (Knowledge Organization)




/
/

4.
(Knowledge Codification and Refinement)

Knowledge Management

49


??

5. (Knowledge Access)

1. Push () /

50

Knowledge Management

2. Pull ()
/
/

Push Pull /
6. (Knowledge Access)
Explicit

CoP

Tacit



1.
2. Innovation & Quality Circles (IQCs)
3. Community of Practice CoP
4. (Mentoring System)
5. (Job Rotation)
(Secondment)
6. (Knowledge Forum)
7. (Knowledge Access)

Knowledge Management

51

Peter Senge

52

Knowledge Management


??

1)

2)

Knowledge Management

53

3)



Knowledge Portal




4)

54

Knowledge Management








5)

Knowledge Management

55

KM

3 KM

56

Knowledge Management

KM 3

Knowledge Management

57

58

Knowledge Management

4
KM

4.1 ()
Spansion (Thailand)
()
(Memory Devices)

IC
4 Spansion



Spansion 1,400
Nor Flash

(PDA),
GPS, (Media memory)

Knowledge Management

59

Spansion

(People are
our most important asset.)

Spansion


(Total Continous Process Improvement and Innovation TCPI2)

Total Continous Process Improvement and Innovation TCPI2


Quality Control
Circle (QCC)
Total Continuous
Education (TCE)

Total Statistical
Process Control
(TSPC)

Total Continuous Process


Improvement & Innovation (TCPI2)

Total Employee
Involvement (TEI)
Error Free
Performance (EFP)

60

Advance
Manufacturing
Technology (AMT)

Just in Time
Manufacturing (JIT)

Benchmarking
(BM)
Total Productive
Maintenance
(TPM)
Total Supplier
Quality (TSQ)

Knowledge Management


(Knowledge is
Power) Spansion University

(Employee Development Center EDC)
Total Continous Education (TCE)



(Values) Spansion



Spansion






Knowledge Management

61

1. (TCPI 2
projects)
2. (Engineering
project presentation)
3. (Department presentation)
4. (Training materials)
5. (Patents)
6. (Publication)
7. (Knowledge from Vendors)

Community of Practice
(CoP)
Phase I

KM Focus in
4 Dimensions
Strength in IT
Language isn't barrier
All can be leader
Functional expertise

62

Knowledge
Management
KM

Phase II

Knowledge Sharing
Society

Knowledge On-line

Knowledge Management

()

Communication

Transition

Measurements
Recognition &
Rewards

Learning

Process and Tools

Behavior Management

Knowledge Management

63

Transition and Behavior Management


1. (Knowledge
Management Team)

2. (Behavior Management)

Knowledge identification

Knowledge development and acquistion





Knowledge sharing and distribution

Knowledge utilization

64

Knowledge Management


- Knowledge retention

Communication
3.
2
-
-

- Dialog
-
- on/off site
-
- - E-mail
- (KM Week)
- Webpage
Process and Tools
4. Knowledge Portal






(Web-based Environments)

Knowledge Portal
-
-

Knowledge Management

65


-
-
-
-
Knowledge Portral 2
- E-Library E-Library
Web Page
Inter-library
Net meeting

Learning
5.

Training Roadmap



Trainer and Mentor



6.

Measurements
7. 3
(System Perfomance Phase)
Knowledge Portral

66

Knowledge Management


System Performance
- Hit rate

- IP Counting

-

- Knowledge Portral

-

(Output Perfomance Phase)



- (MTS)

-
-
-
- TCPI2
- (Error
free projects)
-
(Outcome Perfomance Phase)


(Return on Knowledge : ROK)

Knowledge Management

67


Recognition and Reward
8.

Best team award, Best performer award, Knowledge sharing


recognition, Trainer and Mentor award, etc

1.


2.
3.

4. IT

Knowledge Portal

68

Knowledge Management

4.2 ()
() ()

(Communications Solutions Provider and Lifestyle Enabler)
.


26,000

.
1.9



2546 (Disclosure Report Award 2003)

2545 Euro
Money

.. 2536
TRUE

Knowledge Management

69


Customer
Management
(Explicit)
(Tacit)
Cross function

(Two-way
communication)





(Role Model)

70

Knowledge Management

Transition and Behavior Management


1.

-

- KM community

-
( ) Desired State (A Living Community)
Critical Success Factors ( /)
-

Knowledge sharing, Team Briefing, KM Activities/ Big event,
KM web, KM Logo

Knowledge Management

71


Communication
2.



, Poster,
E-mail, Public folder, Live Broadcast, E-Card, Paper card
Process and Tools
3.


(Tools) Intranet (KM Web)

(Centralized knowledge) KM
Web
- Knowledge Organization
- News- Promotion
- Web board- Activities
- Web link- Search
- Ask Expert
- Post announcement , etc.

72

Knowledge Management

e Man
ledg age

ment

Know

Identification
of Knowledge Need

Collection of
Knowledge

Sharing of
Knowledge

Knowledge
update

Creation of
Knowledge

Training / Learning
4.


Team buddy,
Team briefing, Knowledge sharing session, E-learning,
E-book, Class Training, Intranet ,
KM corner, Seminar/Public Training, Site Visit

Knowledge Management

73


Measurements
5.

Implementation : Success rate, Satisfaction, Online self test


System : Ease of use, Response time, Percentage of
system down
Output : Suggestion, Visitor, Percentage of Volunteer in
Knowledge Organization
Outcome : Employee Satisfaction, Customer Satisfaction
Recognition and Reward
6.

Self-motivation
Self-rewarding
(Inside-out)
Gift / Rewards
Point Collection System

Invitation card/ Thank you card

KM Game

74

Knowledge Management


1. (Culture change)

-

-
-

-

-

Knowledge Management

75

2. (Communication)


3. (Process and Tools)


-

-


-
Garbage-in Garbage
out
-

-

-

- KM Technology

76

Knowledge Management

4. / (Training/Learning)

-

- (Self-learning)

-



E-learning

-
-
Self-learning
5. (Measurement)

Knowledge Management

77

6. (Recognition and
Rewards)

Selfrewarding

People :
-

78

Knowledge Management

Process
-

Technology - KM web (Intranet)


- KM Web
(Dynamic Web)
- (Centralized Knowledge)



CoP (Community of Practice)
Learning Organization
Best Practice
Technology Enhancement

Knowledge Management

79

80

Knowledge Management

5.1 KM

1
2

(Work process)

( KM)

KM Focus Areas

-
-
-
-
-
-
-

( KM) Desired State of KM Focus Areas


()

(Learning)

(Measurements)

(Recognition and Rewards)

(Desired State)

(Process Tools)

(Communication)

(Transition and Behavior


Management)

World-Class KM
Environment

KM Action Plans
(6 - step model)
Change Management Process

Knowledge Management

81

Desired State ???

KM (KM Focus Areas)



KM (Desired State)
KM
(Work Process)

KM
KM
KM
- 1 /
/
- 2
- 3
KM
-
KM
KM
1 KM

82

Knowledge Management

KM
1 KM (KM Focus Areas) .............................................
KM
KM
/

(KM Focus Areas)
/

Outsource

/ : ..............................................................................( CKO / )

KM
KM 2

-
- ()
- (

)
-
-
-
-

Knowledge Management

83


2 KM .............................................
KM KM ... KM ...
KM ...

: ..............................................................................


KM KM (Desired State)

5.2 KM (Desired State)



KM (KM Focus Areas)

84

Knowledge Management

KM (KM Focus Areas)


1 KM
2 KM
3

3 KM (Desired State) .............................................


KM .....................................................................................................................
KM (Desired State)

KM ...................................................................

....................................................

KM ..................................................................

....................................................

............................................................................................

....................................................

KM KM
............................................................................................

....................................................

5.3 (KM Action Plan)



KM (Desired
State)
KM (Desired State) 3
KM 1 KM (Desired

Knowledge Management

85

State) (KM Action Plan)

KM
(KM Action Plan)

(-/-)

(KM Action
Plan) KM (Desired State)


KMAT (The
Knowledge Management Assessment Tool : KMAT) 4-8

, 9

KMAT

86

Knowledge Management

KMAT (The Knowledge Management Assessment


Tool : KMAT)

- /-

5
1. ( 4)
2. ( 5)
3. ( 6)
4. ( 7)
5. ( 8)

4 1 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =

1.1




1.2 /
()

Knowledge Management

87

4 1 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
1

1.3
(Benchmarks) Best Practices
()

1.4 Best Practices
Best Practices
(Lessons Learned)

C3

1.5 "Tacit Knowledge"


C3

/ : ..............................................................................( CKO / )

88

Knowledge Management

5 2 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
2 -

2.1

C1

2.2 (Knowledge Asset)





C1

2.3 Core
Competencies Core
Competencies (Core Competencies
)

C4

Knowledge Management

89

5 2 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
2
2.4

C6

/ : ..............................................................................( CKO / )

90

Knowledge Management

6 3 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
3 -
3.1
3.2

3.3

3.4

3.5

C1
C1
C1
C1
C1

/ : ..............................................................................( CKO / )

Knowledge Management

91

7 4 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
4 -

4.1

4.2 (An Institutional Memory)

C2

C3

4.3
C3

4.4
4.5

4.6 (Smart)
(Real Time)

C3
C3
C3

/ : ..............................................................................( CKO / )

92

Knowledge Management

8 5 -

0 - / 1 - 2 - 3 - 4 -
C = (Change Management Process)
C 1 = C 2 = C 3 = C 4 =
C 5 = C 6 =
5 -

5.1

C5

5.2

C5

5.3 5.2
( )
(

C5

5.4

C1

/ : ..............................................................................( CKO / )

Knowledge Management

93

9 ( )
.................................................................................................................................................
................................................................................................................................................. .../...

( / )

/ : ..............................................................................( CKO / )

94

Knowledge Management



KM KM (KM Focus
Area Desired State)
- KMAT :
/ 4-8
- :
/ 9

4-8 9
KM
(KM Action Plan)

KM


KM (KM Focus Area Desired State)



KM

4-9

(KM Action Plan) 10 11

Knowledge Management

95


10 (Action Plan)
................................................................................................................................................................................................................................................. (1 /...)
KM (Desired State)...................................................................................................................................................................................................................
........................................................................................................................................................................................................................
K = (Knowledge Management Process)
K 1 = K 2 = K 3 = K 4 =
K 5 = K 6 = K 7 =

(Change Management Process)

/ : ..............................................................................( CKO / )

96

Knowledge Management

11 (Action Plan)
................................................................................................................................................................................................................................................. (1/...)
KM (Desired State)...................................................................................................................................................................................................................
........................................................................................................................................................................................................................
C = (Change Management Process)
C 1 =
C 2 =
C 3 =
C 5 =
C 6 =

c
(Change Management Process)

C 4 =
/

/ : ..............................................................................( CKO / )

Knowledge Management

97

98

Knowledge Management

Checklist

(Knowledge Management)
CKO (Chief Knowledge Officer)
(Desired State)



Knowledge Management

99

1.



2.





100

Knowledge Management

3.


Search Engine

- Web Portal CoP (Community of Practice)
- Data mining
- ____________________

4.




KM
CoP

Knowledge Management

101

5.
3
(System)
(Output)
(Outcome)
6.

102

Knowledge Management



(KM Action Plan)


- CQI (QI story) Website
2543 43
- KM Call Center 25-40
/
- KM Website 1,000-1,600 /
- KM Web board 50
/
()
(System Perfomance Phase)
Knowledge Portral

System Performance
- Hit rate

- IP Counting

-

Knowledge Management

103


- Knowledge Portral

-

(Output Perfomance Phase)



- (MTS)

-
-
-
- TCPI2
- (Error free
projects)
-
(Outcome Perfomance
Phase)

(Return
on Knowledge : ROK)

104

Knowledge Management

()
Implementation : Success rate, Satisfaction, Online
self test
System : Ease of use, Response time, Percentage
of system down
Output : Suggestion, Visitor, Percentage of Volunteer
in Knowledge Organization
Outcome : Employee Satisfaction, Customer Satisfaction

Knowledge Management

105

106

Knowledge Management


(Model)


1.
(Desired State)

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
2. (Model)

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................

Knowledge Management

107

3.

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
4.

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
5.

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
6.
....................................................................................................................................................
....................................................................................................................................................
.....................................................................................................................................................
7.
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................

108

Knowledge Management

8.
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................

Knowledge Management

109

Worksheet 1
1.
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
2.
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
3. Tacit knowledge
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
4. Explicit knowledge
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
5. Socialization
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................

110

Knowledge Management


1. Bonnie Rubenstein-Montano

....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
2. Prescriptive
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
3. Arthur Anderson American Productivity &
Quality Center (APQC)
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
4. Singapore Productivity and standards Board
(PSB) GREAT
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................
....................................................................................................................................................

Knowledge Management

111

112

Knowledge Management

1.
2.
3.
4.

5.
6.
7.
8.
9.
10.
11.
12.

_______
_______
_______
_______

_______
_______
_______
_______
_______
_______
_______
_______

Explicit

Tacit

.
.
.

.
.

.
Kick off day KM
. Push/Pull
. Gift/Reward//
.

. /
. //


(Case Studies) ()
()

Transition and Behavior Management


1.

Communication
2.

Process and Tools


3.

Knowledge Management

113


Training / Learning
4.

Measurements
5.

Recognition and Reward


6.

114

Knowledge Management


...




()
()

Knowledge Management

115


1. CU-WB Knowledge Management Project

http://wb-cu.car.chula.ac.th

2.

http://medinfo.psu.ac.th/KM/KM.htm

3.

http://www.si.mahidol.ac.th/km

4.

http://www.hkm.nu.ac.th

5.

http://www.tkc.go.th

6.

http://www.ecommerce.or.th

7.

http://www.ha.or.th

8.

http://www.ftpi.or.th

9.

http://www.kmi.or.th

10. site.in.th

http://www.site.in.th/go.php/Reference/
Knowledge_Management

116

Knowledge Management


1. American Productivity and Quality Center
2. Asian Productivity Organization-APO
3. BRINT http://www.brint.com
4. Buckman Laboratories Knowledge Nurture
5. CIO
6. David Skyrme: Knowledge Connections
7. Dialog on Leadership
8. Ernst and Young

http://www.apqc.org
http://www.apo-tokyo.org
http://www.brint.com
http://www. knowledge-nurture.com
http://www.cio.com
http://www. Skyrme.com
http://www. Dialogonleadership.org
http://www.ey.com/global/content.nst/
international/Home
9. Harvard Business Reviewl
http://www. Harvardbusinessonline.hbsp.
harvard.edu/b02/en/hbr/hbr_home.jhtml
10. Infonortics
http://www.infonortics.com
11. Information and Knowledge Management Society
http://www.ikms.org
12. KM Tool
http://www.kmtool.neet
13. KM World
http://www.kmworld.com
14. Knowledge Management
http://www.kmmag.com
15. Peter F. Drucker
http://www. Peter-drucker.com
16. SOL - Society for Organizational Learning
http://www.solonline.org
17. Standards, Productivity and Innovation Board-SPRING http://www.spring.gov.sg/portal/main.html
18. Sveiby Knowledge Associates
http://www.sveiby.com
19. The Gurteen Knowledge Website
http://www.gurteen.com
20. The Know Network-Most Admired Knowledge
Enterprises (MAKE)
http://www.knowledgebusiness.com
21. The Knowledge Management Advantage
http://www.providersedge.com.kma
22. The Knowledge Management Forum
http://www.km-forum.org
23. The Knowledge Management Resource Center
http://www.kmresources.com

Knowledge Management

117

24. The World Bank


25. ThinkingShift
26. United Nation Popullation Fund- Knowledge sharing
27. University of Kentucky
28. Knowledge Management
29. International Society for Knowledge Management
30. The European KM Community

118

http://www.worldbank.org
http://www.thinkingshift.com
http://www.unfpa.org/ knowledgesharing
http://www.uky.edu
http://www.kmmagazine.com
http://isko.org
http://www.knowledgeboard.com

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