5TARTIN6 UV

Whatdoyou ||ke aboutshopp|ng!Whatdon'tyou||ke!

Whend|dyou|astv|s|tthesereta||out|ets!Whatd| dyoubuy!
* a(street market
* accnveniencestcre

aspermarket

adepartmentstce

aspecia||stretai|er
* a shcppincentrema||
ac| nereta||er
O
4C01.251.2||stentothreepeop|eta|k|ngaboutthe|rshopp| nghab|ts
andanswerthesequest|ons.
l Whatdcthey|ikeand ds|ike:
2 Whichshcpperareycu mcst|ike!
d dcwareshcppinhacitschanininycrccntry
Scanned for Agus Suwanto
5cc /hc 0v0-k0M
:JNd/he @AJSS+Obd
uN!T3 ccd 5||||h6
Choosethecorrectword(a,borc)tocomp|eteeachsentence
.
N Ni
isancthernamelcraprcducer'.
a) supp| i er (j distrcutcr _
= Supp|ersclten se|||agequantitiesclgccdstc . . . . ,whcdcnctusua||yse |
direct|ytcccnsumers.
a) whc|esa|ers (j retai|ers c) manulacturers
d Wecllea . . . . . . . . . tccustcmerswhc cuy in cu| k.
a) relund T disccunt c) de|ivery
4 We askccnsumerswhc arenctlu||ysatisliedtc. . . . . . . . . . . . gccdswi thi nsevendays.
a disccunt T relund c) return
5 |n crdertcgetalu||. . . . . . ,custcmersmustsendcackgccdsin the crigina|
packaging.
a disccunt c) relund c) return
; ccdswi||ce . . . . . . within24hcursclycurcrder.
a dispatched N purchased c) exchanged
7 ccdsaekepincur . . . . . . untireadylcrdeivery.
a) stcck c) stcrage c) warehcuse
o Prcductsandservicesclleredata|argedisccuntare genera||yan) . . . . . .
a) sa|e (j cargain c) c|ler
O
Comb|nephrasesIrom8oxAw|thwordsIrom 8ox8to makeword
partnersh| ps. usethedef|n|t|ons(1-8)be|owtohe|pyou.
A
alersa|es creditcard ntereslree |cyatycard
methcdcl mcneycack cutcl
8
cred|t detai|s guarantee paymen scheme service scck
l hetimewhenycu can changeycurmi ndandcance|ancdercoo| | -oc-oJ
4 the name,numcerandexpirydate cnycurpaymentcard
d the wayycu paylcrthe gccdsycuwant
4 whenycu can payscetmelterycu cuy,cutatncextraccst
5 wenthe gccdsycu reuirearenctavai|ac|e
; aprcmisetcreturnycurmcneyilycu are ncthappy
; the hepycugetrcmaccmpanywhenycu startcusethei rprcduct
o methcdlcrcustcmerstccctanadisccuntcn luturepurchaseslrcm the same
crganisatic

|ookbackatthe reta||out|ets |n5tart|ngupExerc|seA.Wherewou|dyou

buytheIo||ow|ng|tems!Why!
a pairclshces music lruit a cctt|e clperlumecc|cgne ahc|iday
awatch/hpiececlewe||ery lurniture a ccck ccncerttickets

Wh|choIthe answers |n Exerc|se 8wou|dyou expectto be| mportant|n

eachs|tuat|on}purchase|nExerc|seC!0|scussyour|deas.
r
Scanned for Agus Suwanto
Uh| 13 5||||h6
5ueeesen
Ac/ch lhc
n/cvicw JFd
/he 0v0-k0M.
r
4C01.285ue|eeson|s0|rectoroIMarket|ngatDJ5theg|oba|shopp| ng
channe|.L|stentothe|rstpartoIthe|nterv|ewandanswerthesequest|ons.
l Whatarethesixprcductrcupsthatshe menticns!
2 Cse||stcccnsumersinwhichccutries
d Whictwc mediaare usedtcse||'sprcducts!
4C01.29|nthesecondpart,5ueta|ksaboutthesecretoIarea||ygood
presentat|on and deve|op|ngasa|esp|tch. ||sten and comp|eteth|s
paragraph.
irst|y, avinaprcductthatycucaneasi|y ( ( ( ( ( ( ( ( ( anda prcducttatasaccd
. ..... .. . cehindit.eccnd|y, thattheperscnwhcsactua||yivinesaes presentaticn
canenaewiththeir.. ...^ ^ ..^ .inacrediceashi cn, cante|thestcryveryc|ear|yandcan
demcnsratetheleatresand^ . ... . .. ^ . cleachprcductinavery....^ .. .^ k andeasytc
understandway.

40C01.29||stenaga|nandcomp|etethesenotes.
Ycuneedtcncw
the prcduct . . . .......k . . k . . k k . . k k . . . . .. .
* watthe prcdctcan crcan't. . .^ .
whentheprcducscisn'( ( . ( ( ( -

4C01.3||stentotheth|rd partandanswerthesequest|ons.
l Why are ceautyprcductseasytcse| |cnT!
2 Whictypeclprcductisdillicu|ttcse||,andwhy!

4C01.31||stentothena|part. |Icustomerswanttobuyask|nproduct,
whatIourth| ngscantheyseeontheDK5webs|te!
|ookatthesequa||t|esneededtosucceed|nsa|es.Wh|chdoyouth| nkare
thetopIour!
perscna|ity * hcnesty * appearance ccn|idence ncwinycurprcduct
cranisaticna|si||s * aci|itytcccseadea| * aci||tytcdea|withpecp|e
O
Wh|choIthequa||t|es|n Exerc|seA|sthemost| mportant!Turntopage$*
toseehow200sa|esproIess|ona|sansweredth| squest|on.

Work|npa|rs.
StudentA. Readtheartic|ecnthecppcsitepaeandmatcheachc|theseheadins(ah
tccneclthe pararaphs(l8.
a) Mctivaticn e) Main|indinclthesurvey I
c) Prclessicnaism l) Whywcmenmaethecestsa|especp|e
c) T ) Whatthesuveyased
d) Perscna|quaities h) Thewcmanwhcwcu|dmaethecestsa|esperscn
Student3: Readtheartic|ecnpaeandmatcheachcltheseheadinsah)tccne
c|thepararaphs(l8.
a) ncwycurcusiness e) hmcers,numcers,numcers
b) Appearance f) ncwhcwlarycu'||nectiae
c) Ccndence ) Pecpedisiese|in
d) hesa|esmindset h) 0eve|cpasa|esprccess
Scanned for Agus Suwanto

0N| 13 5||||N6
wocen on top n new
sa. es ndJsty sJvey
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WDHCH |H \HC SB|CS | HCUS\|y.
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SB|CSQC|SDH. \ B|SD BSKCC WHD WDU|C DC HDS\ KC| y \D SUCCCCC.
D\H HCG {bo"] BHC WDHCG {"] B|CCC \HB\ WDHCG CD HBKC DC\\C| SBCSQCDQC, W|\H
M| | | B|y Ll|H\DH VD\CC BS \HC \DQ CHB|C CC|CD||\y HDS\ ||KC|y \D SUCCCCC |H B CB|CC| | H SB| CS.
VHCH BSKCC WHy WDHCG HBKC \HC DCS\ SB|CSQCDQ|C, HCH DC| |CVC \HC HB| H |CBSDH |S \HB\
WDHCH B|C DC\\C| B\ BC\UB||y ClDS|HQ B CCB|, WH||C WDHCH S\B\CC \HCy B|C DC\\C| \HBH HCH WHCH
| \ CDHCS \D CCB||HQ W|\H QCDQ|C. L\HC| CHB|C SK|||S H| QH| |QH\CC HCUCCC DC|HQ HD|C D|QBH|SCC
BHC DC|HQ BDC \D HBHC| C HD|C WD|K, WH||C HB| C SK||S WC|C |CCH\||CC BS S\|DHQ QC|SDHB||\|CS
BHC SC| | | HQ SK| | | S.
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BQQ|DBCHCS D HCH BHC WDHCG \D \HC SBHC SB|CS lSSUCS.
VHCH | \ CDHCS \D \HC | HC| V| CUB| UB| |\|CS |CU||CC \D DCCDHC B SUCCCSSU| SB|CSQC|SDH, HCH
|BHKCC HDHCS\y BS HDS\ |HQD|\BH\ [bo"], WH| C WDHCH Q| BCCC HDS\ VB| UC DH QC|SDHB|\y
["]. D\H BQ|CCC \HB\ |H\CQ||\y WBS B|SD KCy, CDH|HQ \H|C DVC|B|| {i"]. LDDC |DDKS CBHC
B\ \HC DD\\DH D \HC ||S\, W|\H DGly o" D SB|CS Q|DCSS|DHB| S |BHK|HQ \H|S BS |HQD|\BH\.
H|S DCUS DH Q|DCSS|DHB| |SH, |B\HC| \HBH \HC HBlC SC||, SUQQD|\S \HC BC\ \HB\ DVC| HB| D \HC
SB|CS Q|DCSS| DHB| S UCS\|DHCC DC||CVC \HB\ \HC |CQU\B\!DH D SB|CS HBS | HQ|DVCC DVC| \HC |BS\
i yCB|S, W|\H bb" D HCH BHC 7" D WDHCH CDHS|CC||HQ \H|S \D DC \HC CBSC.
8 D\H HCH [U"] BHC WDHCH [U"] BQ|CCC \HB\ \HC \DQ |HCCH\|VC D SB|CSQCDQ|C WBS HDHCy,
W|\H \HC BVC|BQC SB|CS CXCCU\IVC CXQCC\|GQ \D CB|H DC\WCCH LZbobK, | HC| UC HQ DDHUSCS
BHC CDHH|SS|DH, | H \HC| ||S\ yCB| D WD|K. L\HC| |HCCH\|VCS |HC|UCCC VC|DB| Q|B|SC, DVC|SCBS
HDl|CByS BHC CB|S.
adapted |rcmwwwukprwire.ccm
Q
W0lK |npBl5.
StudentskStudent6thesequesticnsaccutthei rartic|e.
l Whatshcudycudci|ycu are nctinward|yccn|ident:
4 Whatdcycu need tc kncwwe||:
d Whatdc >%seccnds'and 15seccndsre|ertc
7 WhatshcudycudcWHC| yDU are reected
5 Whatshcudycu|ccuscn:
; Whatdcycu need tc kncwwhenea
7 Whatsa|esmndsetshcu|dycu have
5e6 stdentwhatthese numcerse|ertD |H thei rartice.
a) twcthids
h) 4l _
c) Ha|l
) l0
c) 5J
| 5 5
??
|) //
e) 5J
m) d/
|) 4
n) d
third
o) 25-J5
?5
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UN|13 5|||N6
LAN60A6L RLVILW
M005 Z: d5l,
000l0, 00l0,
500d0
r
B
Weuseshould crshou|dn'l tciveadvicecrmakesuesticns.
\ou uOe|]@]ollow up Jll your leJds.
\ou uOe|]@dylJlk Jooul yoursel]

WeusehJve lo crneed lo tcsaythatscmeth|nisnecessarycrvery|mpcrtant.

l lhink you O;~ByepJy J sJles lJX.
l dBB@yese|| my cJr quick|y
B
Weusedon'l hJve lo crdon'l need lo ilscmethinisnctnecessary.
\ou @edyO;~Bye mJke J sJle lhe jr>l lme you speJk lo J conlJc!.
l] you buy now you @edydBB@yepJy Jnylhng unll neXl yeJi.

musl isverysimi|artchJve lo.

\ou `|uysound Jnd JppeJr con}denl.
3utmusln'l is netthesameasdon'l hJve lo. We use musln'l tcsaythatscmeccdy
isncta|cwedtcdcscmeth|n.
\ou `|uydysell cgJrelles lo Jnyone underJge. [ (edyse|| cgJrelles lo Jnyone
underJge.)
6rJmmJr re]erence pae

Readtheseru|esoIat|meshare*vacat|onc|ub.Thenanswerthequest|ons
be|ow.
B
+|HCSHBfC HCHDCfS HUS\ HBVC BD |DCCHC C 0000 Cf CVC|.
B
`CU OCH\ DBVC \C QC \C B \|HCSHBfC SBCS fCSCH\B\|CH.

`CU HBVC \C S\By C| B H|H|HUH C SCVCD D|QH\S.

B
`CU SHCUOD'\ By CUO HUS|C B\Cf 1 0 . H.

`CU DCCO \C HBKC yCUf fCSCfVB\CD 1 o OByS |D BOVBHCC.

`CU OCD'\ HBVC \C B\\CDO HCHDCfS` WCCCHC H|QH\S.

B
+| HCSHB|C HCHOCfS HUS\ DC bCf CVCf.
* A timeshare is the right to use holday accommodation for a specilic amount ol time each year.
N Can ycu ceamemceri|ycu earn 0000 No
4 |s |tnecessarytcsi tthrcuhatimesharesa|espresentat|cn:
|s ilnecessarytc stay|crat|east seven nihls:
4 Canycup|ay|cudmusicalter lp.m.:
_ Canycuccck0days inadvance:
; s |\ necessarylcctcmemcers'we|ccmenihs!
r Canycu ceaimesharememcer| ycu arel:
O
MatcheachoIthesesentences(1-6)toasu|tab|eend| ng(a-f).
; | can pay|crthe hcusencw, a) scwedcn'tneed tcwcrkcvertheweekend.
4 We'vereachedcursa|esarets, ) scwemustnctcl|eranylurtherdisccuns.
0urprclitmarinis|cw, c) scycumustce ccnlident.
4 Mycus|nessisquitesma|, d) sc ycu'||havetccuyit cn dsk.
5 |tisn'tavai|ac|easadcwn|cad, e) schavetcceverycarelu|withcashl|cw
r Theccinvc|vessa|espresentaticns, l) sc|dcn'thavetcwcrryaccutacank| can.

| npa|rs,wr|teanadv|cesheetonhowtobeagoodsa|esperson,|nc|ud|ngthe
qua||t|esyouneedtosucceed.You mayusetheread|ngtextsonpages25and
137tohe|pyou.
EXAMPLE. Yoo~o;:oo-Jo-Jojcoco-Je-J
for Agus Suwanto
5KlLL5
N60h:
|66 h
|66m6h
UbLUL LNUL
51A1|N6A|N5
Work| ntwogroups,Aand5
CrcupA. |cckatthenectiat|ntipscnpae.
Crcup3. |cckatthenectiat|ntipscnpael.
UN| 13 5||N6
Cachrcupareescn the |ive mcst impcrtantnect|atintipscn |ts|ist.
4 crm newrcupsw|th memcers|rcmCrcupsAand 3.Areecnasingle ||st
c|the|ivemcstimpcrtanttips|rcmboth||sts.
O
4C01.32Youarego|ngtohearaconversatonbetweenMart|n,5a|esManager
ofPu|se,ane|ectr|c-carcompany,andChen,anofc|a|Iromthedrban
Transport0epartmentofac|ty| nCh|na.|stenandanswerthesequest|ons.
WhydcesChenwanttccuye|ectriccars |crtheTranspcrtepartment:
4 Wh|chc|thesedctheyd|scuss:
* quant|ty price disccunts * cc|curs de|ivery warranty * mcde|s
3 Whatwi||theydiscussa|ter|unch:

4C01.32 L|stentothenegot|at|onaga|nandcomp|etethesesentences.
N Chen
4 Marti n.
3 Marti n.
Chen.
r Chen
5 Chen
Martin
Yes,pc||uticnisaciprcc|emhere.We'retry|na| | scrtsc|ideastcreduce
|t..|see|rcmycur. . . . . . . . . . . . . . . . . . . . thata standardtwcseatercarwi||
ccstaccutl,000.
|lycucrder l0vehic|es,ycu'||cepayinusaccutl00,000 ,mi nusthe
. . . . wec||era newcustcmer.
Weccu|dpcssic|yde|ivercy|ateAuust,a|| ceinwe||.
Mmm,thatmihtce0,i|ycucan . . . . . . . . . . . . . . . cythen.
Cccd, hcwaccutthe . . . . . . :We'd| i kea |cnper|cd.
Whataccutpayment:0cycuc||er . . . . . . . . terms:
| 'ma|raidnct|t'sccmpany. . . . . . . |cranewcustcmer.Weneed
paymentcycanktrans|ercnreceiptcltheccds.0h,andweask|cr
a. . . . . . . . . . . . . . . . . . . . . . . . c|0c|theva|uec|thecrder.

Work| npa|rstoro|ep|ayth|ss|tuat|on.Mart|nandChenarecont|nu|ng
thenegot|at|on.Theyd|scussthesepo|nts.
* |curseatercar
cc|curs
a|tersa|esservice
* rad|c}Cp|ayerandsatnavsystem
StudentATurntcpae l8 Student3Turntcpael.
Readyourro|ecards.Trytoagreeonthepo|ntsyounegot|ate.
kC1|N65U6651|0N5 611|N6A6kNN1
We'reinterestedi ncuyin0cars.
We'd ||ketcstarttheschemei nl une.
Wemusthavede|iveryassccnas
pcssice.
|'ma|ra|dnct|t'sccmpanypc|icy.
|'mscrry, wecan'tareetcthat.
dn|crtunate|y,wecan'tdcthat.
That'sveryreascnac|e,dcn'tycuthink:
Thatscundsa|a|rpr|cetcme.
||ne.}.}Creat
NAK|N6C0NC55|0N5
Weccu|dpcssic|yde|vercyAuust.
Thatccu|dcea||riht,as|cnas
ycupaymcre|cra|cnerpe|cd
Wecandcthat,prcvidinycumake
adcwnpayment
8Ak6A| N| N6
| |itwcrks,we'||increasethecrder
|atercn.
| |ycu|ncreasedycurcrder,weccu|d
c||erycuamuchhiherd|sccunt
Thatm|htce0| |ycucanuarantee
de| iverycythen.
|| N|5H|N61HN601|A|0N
Riht,we'vectadea|.
Cccd,|th|nkwe'veccveredeveryth|n.
,hcwaccutd nnertcn|ht:
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lcrtcpexecutivesand| Psveryimpcrtantpecp|e). |tprcvidesacscmisedservice,ccki n
altera| | itscustcmersreirements,lrcm ccckinticketstctranspctinai rtrave||erstcteir
lina|destinaticn.
|ti scurrent|ynectiatinapartnershipareementwiththeMea |uxercupclhcte|s.3ased
i nStuttart,Cermany,Mea |uxehaslivestarhctesacrcssCurcpe,AsiaandScuthAmerica.
CPlShasareedtciveMeauxepelerredpartnerstats'.hismeansthatCPlSwi|| a|ways
reserverccmslcritscustcmersi naMea|uxehcte|,prcvi di nthecstcmerhasnctexpesseda
preleencelcranctherhcte|.
ClSisalastrcwinccmpany, cutitislacinstrcnccmpetiticnlrcmcthercharterai r| i nes.
Tc ceattheccmpetiticn,itmustc|lercustcmersaveryattractivepackaeccdva|ueprices,
specia|assistanceatairpcrs,superchcte|acccmmcdaicnandcutstandinservice.
lSandMea|uxehavemetseveratimes.heyaencwreadytcnectiatescmeclheey
termscthe ccntract.
4 /0 istentcaccnversaticncetweenadirectcrclPSandadirectcrclMea|uxeThey
arediscussintheaendalcrthenectiaticn.hctedcwntheaendaitems.
/

E5t05lOm8I I0hI8 [% OI lOl8I cu5lOm8I5 .8.)

/ Superweathy l
2 Wea|thy
3sinessexectves 8
4 | Ps

0ther
8
* very hgh ne/ wor/h [over $30mil/ion)
** Fgh ne/ wor/h [over $mil/on)
*** C|en/s chJr/erng ]or specJl even/s, e.g. celeorJ/on /rps,
]Jm/y reunions, spot/s/eJm /iDvel, oJnds on /oui, e/c.
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p|endidewscltheciy

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Wcrintwccps.
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Crcup1 YcaedirectcrsclCPS.Tuntcpae1J8
R00MRA1|5
erat
|aiuite
Cc|dandard
xecu|eSandard
Readycurrc|ecardsand prearelcrthenectiatic.setheaendaitemsthat
ycuncteddcwndur| ntee| ephcneca| . ytcareecnaparnes|pdea .
Yt:lIng
Arraogeeot Ratepeog
uite mtIKKKperih
cerccm mIKKKperih
culerccm mK periht
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s/ady cocn/ci}
on /hc 0v0-k0M.
As ad|ecterefP5erasad| recteefMegauxe,wr|tea|etterteteperseoyeu oeget|ated
w|th,summa|s|ogwatyeuageed
7NOVCHDC|
LCBI [HBHC|,
COW |S B SURRBfy O th OHlS WC BQICCC atOu| |CCCHI HCCI|HQ.
e Mriting/c pae18
2V
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1 5c,|cq 'cc' pc|||c|,
Q | ngroups,answerthesequest|ons.
1 Whatexcusesdepeep|e makewhenthey
say'ne'!
2 Haveyeueverhadtesay'ne', butbeen
embarrassed!
r Haveyeu eversa|d'yes'tearequest,
but|aterw|shedyeuhadsad'ne!
4 When|strudetesay'nenyeurceuntry!
Q 4iJC01.34 L|stentothehrstpartoIashort
ta|kbyacrosscu|tura|commun|cat|ons
expert.Comp|etethesehvetpsIorsay|ng
'no'po||te|y.
; Pay . . . . . .
2 0ffer . . . . .
r 5hew. . . . . . . .
4 8e. . . . . . . . . . .
5 Ave|d. . . . . . . . . .
g 4C01.35L|stentothesecondpartoI
theta|k,wh|ch|ooksatsay|ng'no'|n
d|IIerentcountr|es.0ec|dewhether
thesestatementsaretrue(T)orIa|se(F).
CorrecttheIa|seones.
l |napan,|t|svery|mpertantteecusen
verba|cemmun|catien.
2 |napan,|tw||embarrasspeep|e|fyeuturn
dewnarequest.
r |ndenes|ansdenet||keteembarrasspeep|e
bysay|ng'ne.
r 8ahasa|ndenes|anhas 12 waysefsay|ng
'yes.
5 |nCh|na,s||encecan meanthereare
reb|ems.
r |n theArabwer|d,s||enceusua||ymeans'ne'.
7 efus|nga cupeceffeefrem anAmer|can
hestscens|deredrude.
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VLBULY
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Scanned for Agus Suwanto
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4 scck/hsae/hstcrae /hwarehcuse
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a) Ycudcn' thavetcp|ayuiety.
a) Ycushcu| deave be|cre 10 p.m.
espectourneihorsandplayqui etly
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asa|utat|onandend po||te|y.
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8 Matcheachpo||te reIusa| |n Exerc|seAw|thoneoItheserequests.
a) Wcu|dycu|ikescme mcrecake:
b) Sha||wemeetuplcraameclc||cnSaturday:
c) P|easestaya|itt|eb|t|cner.
d) Wculdycu|iketcccut|cracurrywithmeand MrTakahashi:
e) Canycuarranedr|nksandsnacks|crthi sa|ternccnsmeet|n:
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Scanned for Agus Suwanto