SWAMI VIVEKANANDA

QUALITY SYSTEM
Mission : A statement that describes The purpose of an organization Vision : A statement that describes How the organization wishes to be in the future. Quality Policy : Overall intention & Direction of an organization related to Quality as expressed by the top management
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QUALITY SYSTEM
Quality Objectives : Are the set of Goals with targets relevant and applicable to the Organizations function. Quality objectives are based on Organizations Business Goals Furnished by the top management.
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VISION
Vision with out Action is only a dream

Action with out Vision is a struggle

Action with Vision is a success

Leadership is the capacity to translate Vision into reality

The history of great men is the history of few men who had faith in them selves.
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Swami Vivekananda

Great Teacher
Good teacher explains
Better teacher demonstrates Best teacher inspires

Rabindranath Tagore said

If you want to know India

Study Vivekananda
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Wisdom
1.Motorola : Telephone is assigned to place, we want it to be assigned to person. 2. Durabai Ambani : In villages we want people to make a call equal to the rate of a post card. 3. Japan introducing car in USA 4. Faith in a running race 5. Japanese & USA friend during week end 6. Germany, Japanese Kaizen & USA 7. Sculpture visualizes & chips away Un wanted things to create an image 8. Bill Gates future innovation is talking to a 6 computer which can respond.

EFFORTS IN RIGHT DIRECTION

Tapping with a hammer Knowing where to tap $ 2 . 00 $ 9998 . 00

Effort is important, but knowing where to make an effort makes all the difference. Winners dont do different things They do things differently. A man who believes in himself and not circumstances is a real winner

INDIAN RAILWAYS Indian Railways started special first train of Great Indian Peninsular Railway (GIP) was flagged off from Bori Bunder (Mumbai) at 3.30 PM on 16th April 1853 carrying 400 Eminent guests in 14 carriages hauled by 3 steam engines Sultan, Sindh, and Sahib covered a distance of 34 km in 57 min & reached Thane.
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Bombay - Victoria Terminus

Victoria Terminus was designed by F.W.Stevens of PWD Built first solely on pillars, the walls were built later Entire dome is supported on the pillars Took ten years to build May1878 to May1888, declared open in 1887 the jubilee year of Queen Victoria In the year 1900 the number of passengers using the terminus were about 4000 per day After 100 years ( 2000 ) - 30,00,000 passengers per day
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Bombay - Victoria Terminus

Clock under the dome is as old as station

itself Its components made of rare kind of gun metal Clock is assembled in 1870 All it requires are two mechanic

One to wind it up every week and other to oil the wheels and the pendulum at the same time
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LUCK
WHEN HARD WORK MEETS OPPORTUNITY LABOUR UNDER CURRENT KNOWLEDGE

SUCCESS DEPENDS ON EXECUTION OF IDEAS

A DROP OF INK CAN MAKE MILLION THINK BETTER FRUITS WITH GOOD SEEDS BETTER LIFE WITH GOOD DEEDS
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PROVERBS
PROVERBS ARE SMALL SENTENCES BASED ON LONG EXPERIENCE
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FACTS ABOUT INDIAN RAILWAYS

1. Largest Railway system in Asia. 2. Handles 75% of the bulk movement. 3. Single largest employer in the world with more than 15 lakhs employees 4. Has 16 zones and 60 divisions 5. Highest asset utilization rate in the world. 6. Handles more than 90% of coal movement. 7. Offers more than 104 types of concessions to its travelers.
8. ROYAPURAM Railway station was south Indias first Railway station opened to traffic on 1 st July1856.

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BIGGEST RAILWAY ENGINEERING PROJECT IN ASIA KONKAN RAILWAY

1. 760 kilometers long project connects Maharastra, Goa, Karnataka, and Kerala on the West Coast of India. 2. Fibre-optic communication system throughout 760 km length. 3. 178 major and 1670 minor bridges. (total water way of 26 km) 4. 82 tunnels with a total length of 83.60 km. 5. Designed for modern high speed (160 km/h) trains over the most difficult and challenging terrain. 6. New technology of jet fan ventilation in tunnels. 7. Marvelous engineering skills established by our Indian engineers with excellent support and directions given by the then chairman shri E. Sridharan who believed in the Quality of men and material.

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QUALITY
CONFORMANCE TO SPECIFICATION CONFORMANCE TO REQUIREMENTS CONFORMANCE TO CUSTOMERS EXPECTATIONS RIGHT FIRST TIME IN ALL PROCESSES PRODUCT FEATURES TO MEET CUSTOMERS NEED FREEDOM FROM DEFICIENCES ABILITY TO MEET INTENDED REQUIREMENTS DELIGHT CUSTOMERS FITNESS FOR PURPOSE AND USE QUALITY IS PERFECTION

QUALITY IS NOT NEGOTIABLE

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QUALITY TARGET IS 100%

NOT EVEN 99.9%

BECAUSE EVEN 99.9% MEANS FOR INDIA

1,60,000 Wrong prescriptions each year. More than 1,20,000 new born babies accidentally dropped by the doctors each year. Unsafe water drinking almost 1hour each month. 2 to 3 Rail accidents every day
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QUALITY IS AN INTERNATIONAL LANGUAGE

Quality must be
CHERISHED AS A VALUE PRACTISED AS A ROUTINE SUSTAINED AS AN ATTITUDE PRESERVED AS A WAY OF LIFE QUALITY MUST BE BUILT INTO DESIGN AND PROCESS Quality focus on QUALITY OF ITS PEOPLE QUALITY MEANS WE CARE QUALITY MEANS IMPROVEMENT.

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ZERO DEFECTS
A NEW DIMENSION IN QUALITY ASSURANCE ZERO DEFECTS IS A MANAGEMENT TOOL AIMED AT THE REDUCTION OF DEFECTS THROUGH PREVENTION NOT DETECTION DEFECTS ARE CAUSED BY LACK OF KNOWLEDGE LACK OF PROPER FACILITIES LACK OF ATTENTION
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CORRECTIVE ACTION & PREVENTIVE ACTION

CORRECTIVE ACTION: ACTIONS TAKEN TO ELIMINATE THE RECURRANCE OF A NON CONFORMITY.

PREVENTIVE ACTION: ACTIONS TAKEN TO ELIMINATE THE OCCURANCE OF A NON CONFORMITY.

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POSITIVE ATTITUDE TO BE PERFECT

A = 01 T = 20 T = 20 I = 09 T = 20 U = 21 D = 04 E = 05

100 % Perfect

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ATTITUDE
EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER
CONFIDENCE IS THE RESULT OF HOURS & DAYS & WEEKS & YEARS OF CONSTANT WORK WITH DEDICATION. TEAMS WORK BETTER WHEN THEY WORK TOGETHER. LEADERSHIP IS WISE USE OF POWER THE ONLY DISCIPLINE THAT LASTS IS SELF - DISCIPLINE
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ASIAS LARGEST SOLAR STEAM COOKING SYSTEM IS AT NITYA ANNADANAM COMPLEX AT TIRUMALA IN TIRUPATI
GENERATES STEAM TO COOK UPTO 30,000 MEALS A DAY
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DISCIPLINE
D = 04 I = 09 S = 19 C= 03 I = 09 P =16 L =12 I = 09 N= 14 E =05 ______ 100 % PERFECT ______

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VALUE ADDING V 22 A 01 L 12 U 21 E 05 A 01 D 04 D 04 I 09 N 14 G 07 _______ 100 %

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ANALYSIS A 01 N 14 A 01 L 12 Y 25 S 19 I 09 S 19 ---------100% ----------

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EXCELLENT IS 100% PERFECT E 05 X - 24 C - 03 E - 05 L - 12 L - 12 E - 05 N - 14 T - 20 ________ 100 % PERFECT ________

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WHY IS LORD KRISHNA COLOUR BLUE

THE COLOUR OF LORD KRISHNA IS BLUE BECAUSE, BLUE IS THE COLOUR OF THE INFINITE HOW DOES BLUE SIGNIFY INFINITE THE SEA IS LIMITLESS IT IS BLUE THE SKY IS LIMITLESS IT IS BLUE WELL SAID THE SWAMIJI AND PATTED THE STUDENT
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SWAMIJI AND STUDENT

THE SWAMIJI WAS

SWAMI VIVEKANANDA

THE STUDENT WAS

CHAKRAVARTI RAJAGOPALACHARI
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SKY IS BLUE
Sky is Blue because of scattering of blue light by dust particles

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POWER OF POSITIVE ATTITUDE

KNOW THE TRUTH AND PRACTICE THE TRUTH THE GOAL MAY BE DISTANT, BUT AWAKE, ARISE, AND STOP NOT TILL THE GOAL IS REACHED.

SWAMI VIVEKANANDA

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FLEMING & NOBLE MAN

POOR FARMER FLEMING WAS WORKING AT HIS FIELD IN THE SCOTLAND HE HEARD A TRIBBLE CRY FROM NEAR BY BOG FARMER FLEMING LEFT HIS TOOLS AND WENT FOR THE HELP HE SAW A SMALL BOY STRUGGLING TO COME OUT OF THE BOG FARMER FLEMING HELPED THE BOY FROM THE DEATH TRAP

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FARMER FLIMINGS SON IS SIR, ALEXENDER FLEMING NOBELEMANS SON SAVED BY FARMER IS WINSTON CHURCHILL
BRITISH STATESMAN
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WISE PERSONALITY
Greateful Heart, Thoughtful mind, Friendly smile, Kind words, a helping hand, and a Courageous spirit. 1. Arjuna checks with Krishna 2. Wise man ( scientist ) visiting saint

3. Wisdom of Akbar & Birbal

4. Millioner and his son 5. Developed India 6. Fisher man with one boat 7. Indian Lion in USA 8. Pandit Jawaharlal Nehru to Indira Gandhi
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Indian Air Force Fourth Largest Air Force in the world

Self Confidence
COMMANDER
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QUALITY
QUALITY IS THE ABILITY TO WORK AS A TEAM TO ACHIEVE A COMMON VISION WITH PERFECTION
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QUALITY IS DOING RIGHT THING AT RIGHT TIME

WE CANNOT DIRECT THE WIND BUT WE CAN ADJUST THE SAIL

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QUALITY ATTITUDE
MADAMME MARIE CURIE HOMBI BHABHA VIKRAM SARABHAI

SIR C.V.RAMAN
RAMANUJAM DR.ALEXANDER GRAHAM BELL CHARLES BABBAGE THOMAS ALVA EDISON
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SMART WAY OF WORKING

S SPECIFIC M MEASURABLE A ACHIEVABLE R REALISTIC T TIME BOUND

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HARDWARE, SOFTWARE HUMANWARE

HARD WARE CREATED BY HUMAN USING INTELLIGENCE TO PERFORM SPECIFIC FUNCTIONS. SOFT WARE PROGRAMMED BY HUMAN APPLICABLE TO A SPECIFIC PURPOSE, HUMAN WARE MOST IMPORTANT ELEMENT IN THE SYSTEM HAVING COMMON SENSE TO DECIDE AND RESOLVE BASED ON THE RESULTS OBTAINED.
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COMMON SENSE COMMON SENSE IS THE KNACK OF SEEING THINGS AS THEY ARE, AND DOING THINGS AS THEY SHOULD BE DONE.
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COMMON SENSE

AMERICAN

VERSUS
RUSSIANS
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QUALITY THINKING
THE FUTURE DESTINY OF THE CHILD IS ALWAYS THE WORK OF THE MOTHER.

ABILITY IS WHAT YOU ARE CAPABLE OF DOING.

MOTIVATION DETERMINES WHAT YOU DO. ATTITUDE DETERMINES HOW WELL YOU DO IT.

ALL THE POWER IS WITH IN YOU YOU CAN DO ANYTHING & EVERY THING DO NOT BE WEAK, BE STRONG, YOU WILL WIN.
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WORLDS LARGEST COMPUTER MANUFACTURER IBM (International Business Machine )

One machine can do the work of fifty ordinary men. No Machine can do the work of one Extra-ordinary man
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GUIDING PHILOSOPY OF IBM THOMAS.J.WATSON WAS A GREAT MANAGER AND PIONEER OF THE COMPUTING INDUSTRY. HIS ONE WORD SLOGAN THINK IS STILL THE GUIDING PHILOSPHY OF IBM
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PEOPLE ARE MOST IMPORTANT RESOURCE

JAPAN IS AN EXAMPLE OF QUALITY ACHIEVEMENT, THE REAL SECRET OF ITS SUCCESS HAS BEEN ON QUALITY OF ITS PEOPLE. In Japan old persons are most respected Because the new generation culture is to show the gratitude to the old persons for what they did to the Nation when they were hale and healthy.
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LEADER ATTITUDE DECIDES ALTITUDE THE ONLY WAY TO TEACH PEOPLE IS TO SHOW THEM A FUTURE A LEADER IS A DEALER OF HOPE.
GEORGE WASHINGTON

LEADER MUST KNOW WHEN TO BE DIRECTIVE WHEN TO BE SUPPORTIVE

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CREATIVE THINKING
CREATIVE THINKING PLAYS AN IMPORTANT ROLE IN ANY EFFORT TO IMPROVE. IMPROVEMENT COMES FROM THE APPLICATION OF KNOWLEDGE DOING THE RIGHT THINGS RIGHT FIRST TIME PRESIDENT BILL CLINTON SAID THIS COUNTRY WOULD WORK A LOT BETTER IF EVERY BODY FELT LIKE THEY COULD CHEER ABOUT THE PLACE THEY WORK.
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INDIAN RAILWAYS COMPUTERISED RESERVATION SYSTEM

ZERO DEFECT CONCEPT SOFT WARE IS CONSIDERED NUMBER ONE IN ASIA ENTIRE NETWORK IS PERFECT AND RELIABLE
C.A.MANOHAR
ASST MANAGER QUALITY ASSURANCE

L&T KOMATSU LIMITED

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COMPUTERISED RESERVATION SYSTEM OF INDIAN RAILWAYS

CRIS CENTRE FOR RAILWAY INFORMATION SERVICES

PRS PASSENGER RESERVATION SERVICES COIS COACHING OPERATION INFORMATION SERVICES

FOIS FREIGHT OPERATION INFORMATION SERVICES

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LUNCH BOX CARRIERS OF MUMBAI (BOMBAY DABBAWALLAS)

There are 4500 dabbawallas in Mumbai Each dabbawallas is responsible for six lunch boxes

The entire team operates through registered Nuthan Association Each box is taken in different mode of transport All service is done as per time schedule. Reliability, consistency, team work, is achieved by sheer dedication, discipline determination, and devotion.
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Grade & Cost of Quality

Grade refers to the set of attributes on which the Quality of the product will be judged.
Cost of Quality are 1. Defect detection 2. Defect correction 3. Defect prevention
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CAMERA MANUFACTURING FIRM IN JAPAN ADVERTISED

IF ANY BODY CAN TAKE A BAD PICTURE OUT OF OUR CAMERA THEN YOU ARE AN EXPERT, YOU CAN JOIN OUR DESIGN GROUP THIS SHOWS ORGANIZATIONS CONFIDENCE IN DESIGN QUALITY MANUFACTURING PROCESS QUALITY OPERATING SYSTEM QUALITY
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AJANTA WALL CLOCKS

THE WORLDS LARGEST MANUFACTURER OF WALL CLOCKS AJANTA CLOCKS IS LOCATED IN MORVI A SMALL TOWN IN GUJARAT
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EFFICIENCY
EFFICIENCY MEANS MAKING THE BEST USE OF TIME AND TALENT

EXPERIENCE
EXPERIENCE IS NOT WHAT HAPPENS TO MAN IT IS WHAT A MAN DOES WITH WHAT HAPPENS TO HIM. A BUSY BEE MUST VISIT OVER 4000 FLOWERS TO MAKE ONE TABLE SPOOON OF HONEY

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SOCRATES
THE WISEST MAN OF ANCIENT GREECE ( ATHENS ) PLATO WAS SOCRATESS DISCIPLE WHO STOOD THE SAME RANK ARISTOTLE WAS PLATOS DISCIPLE IN THE TRUE SENSE, ARISTOTLE WAS INVITED BY KING PHILIP OF MACEDON TO BE THE TUTOR TO HIS SON ALEXANDER.
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ALEXANDER THE GREAT

HIGHEST AMBITION OF CONQUERING THE WORLD

HAD THE GREATEST RESPECT FOR HIS TEACHER ARISTOTLE.
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BANYAN TREE
BANYAN TREE A PECULIAR INDIAN GIANT GROWS DOWN WARD FROM A ROUTING PLACE HIGH ABOVE THE GROUND. IT CAN HAVE 320 TRUNKS AND OVER 3000 SMALL BRANCHES COVERING A TOTAL GROUND AREA OF 2000 SQUARE FEET. ALEXANDER THE GREAT IS SAID TO HAVE CAMPED UNDER A BANYAN TREE THAT WAS LARGE ENOUGH TO GIVE SHELTER TO HIS ENTIRE ARMY OF 7000 MEN.

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QUALITY PLANNING

IF YOU FAIL TO PLAN YOU ARE PLANNING TO FAIL

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QUALITY PLANNING
DETERMINE WHO ARE OUR CUSTOMERS DETERMINE THE NEEDS OF THE CUSTOMER DEVELOP PRODUCT FEATURES WHICH RESPOND CUSTOMERS NEED DEVELOP PROCESSES WHICH ARE ABLE TO PRODUCE PRODUCT FEATURES TRANSFER THE RESULTING PLANS TO THE OPERATING FORCE.

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QUALITY IMPROVEMENT
IMPROVEMENT MEANS ORGANISED CREATION OF A BENEFICIAL CHANGE NEW LEVEL OF PERFORMANCE NEW PRODUCT DEVELOPMENT TO REPLACE OLD MODELS ADOPTION OF NEW TECHNOLOGY REVISION OF PROCESSES TO REDUCE ERROR RATES BETTER QUALITY FOR USERS IMPROVED PRODUCTIVITY REDUCTION IN INVENTORIES(JIT) STATUS IN THE MARKET PLACE
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QUALITY IMPROVEMENT BY PLAN, DO, CHECK, ACT CYCLE

PLAN : ESTABLISH THE OBJECTIVES AND PROCESSES NECESSARY TO DELIVER RESULTS IN ACCORDANCE WITH CUSTOMER REQUIREMENTS AND THE ORGANIZATION'S POLICIES. DO : IMPLEMENT THE PROCESSES CHECK : MONITOR AND MEASURE PROCESSES AND PRODUCT AGAINST POLICIES, OBJECTIVES, AND REQUIREMENTS AND REPORT THE RESULTS ACT : TAKE ACTION TO CONTINUALLY IMPROVE PROCESS PERFORMANCE.
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TOTAL QUALITY
EMPLOYEE PARTICIPATION CONTINUOUSLY IMPROVING ALL PROCESSES MONITORING PROCESSES USING APPROPRIATE STATISTICAL TECHNIQUES SURVEYING CUSTOMERS AND BENCH MARKING COMPETITORS INNOVATION TO REMAIN COMPETITIVE DOING RIGHT FIRST TIME IN ALL PROCESSES ALL THE TIME CONSISTENTLY
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C U STO M ER
C U S T O M E R I S A P E R S O N W H O I S IM P A C T E D B Y T H E P R O D U C T C U S T O M E R M A Y B E E X T E R N A L O R IN T E R N A L EX TER N A L C U STO M ER A R E TH O SE W H O BU Y O U R P R O D U C T / S E R V IC E S IN T E R N A L C U S T O M E R A R E IN D IV ID U A L S / D E P A R T M E N T S W H O U S E O U R O U T P U T A S T H E IR IN P U T
E V E R Y O N E IN T H E O R G A N IZ A T IO N H A S T R IP L E R O L E T O P L A Y C U S T O M E R P R O C E S S O R S U P P L IE R
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CUSTOMERS NEEDS ARE A MOVING TARGET

CUSTOMERS NEEDS DO NOT REMAIN STATIC, IT CHANGES IN ALL DIRECTIONS SPECIFICALLY TOWARDS NEW TECHNOLOGY AND MARKET COMPETITION.
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METRICS M MEASURE E EVERY THING T THAT R RESULTS I IN C CUSTOMER S - SATISFACTION

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TRAINING AND CALIBRATION LIVING BEINGS NEED TRAINING NON LIVING THINGS NEED CALIBRATION
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K N O W L E D G E & W IS D O M

K N O W L E D G E IS T H E A C C U M U L A T IO N O F FA C TS. W IS D O M IS T H E IR IN T E R P R E T A T IO N
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ORGANIZATION AND PEOPLE

Organization consists of a number of people working for a purpose. Each and every employee, each and every department has a role to play. Everybodys role is equally important. Organization becomes most effective when all employees and departments work together harmoniously towards common company objectives. Coming together is a beginning, Keeping together is progress, Working together is success Henery Ford
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CHARACTER
Character is my Degree. Value adding work is my Objective. L&T- Komatsu is my University

C.A.MANOHAR
Manager Quality Assurance

L&T Komatsu Limited

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WHERE THERE IS A WILL THERE IS A WAY JOHN F KENNADY

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NEVER ASSUME THINGS

CLEAR COMMUNICATION

Meter Gauge is 1 Meter Broad Gauge is 1.67 Meters

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HISTORY OF GREAT MAN

GEORGE WASHINGTON THE FIRST PRESIDENT OF UNITED STATES OF AMERICA, WAS THE SON OF A FARMER. THE HISTORY OF THE USA REALLY BEGINS WITH HIM THE BEST WAY TO SUCCEED IN LIFE IS TO ACT ON THE ADVICE YOU GIVE TO OTHERS. A GREAT MAN SHOWS HIS GREATNESS BY THE WAY HE TREATS LITTLE MEN.

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CHARACTER IS THE BEST QUALIFICATION

Prof. C.V.Raman Director of the Indian Institute of Science
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FIRST ELECTRIC RAILWAY IN INDIA.

IN INDIA ELECTRIC RAILWAY WAS th INTRODUCED ON 5 FEBRUARY IN 1925 FROM VT( CST) MUMBAI TO KURLA.

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DEWANS OF MYSORE
NUMBER DEWAN PERIOD NO OF YEARS

1 2 3 4 5 6 7

POORNAIAH BALAJI RAO BABU RAO SIDDARAJA URS LINGARAJ URS BRITISH COMMISSIONERS C. RANGA CHARLU P.N.KRISHNA MURTHY V.P.MADHAVA RAO T.ANANDA RAO SIR. M . VISHWESHWARAIAH KANTA RAJA URS A.R. BANERJI SIR . MIRZA ISMAIL NAYAPATHI MADHAVA RAO ARCOT RAMASWAMY

1799 - 1811 1811 - 1817 1817 - 1823 1823 - 1828 1828 - 1831 1831 - 1881 1881 - 1883 1901 - 1905 1906 - 1908 1909 - 1911 1912 - 1917 1918 - 1921 1922 - 1925 1926 - 1940 1941 - 1945 1946 - 1947

12 6 6 5 3 50 2

8
9 10 11 12 13 14 15 16 17

K.SESHADRI IYER 1883 - 1901

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5 3 3 6 4 4 15 5 2

C.A.MANOHAR Asst Manager - QUALITY ASSURANCE L&T - KOMATSU LIMITED

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SANSKRIT IN GERMANY Maharaja of Mysore Sri Krishna Raja Wodiyar Visited Germany well known centres of learning and Universities where Sanskrit language had special position .

Dr. Rama Shastry Great Sanskrit scholar of Mysore

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Commitment in work
A small boy used to collect twigs from the jungle and sell them in bundles in the town. One day a passer by stopped him & asked did he tie the bundle himself. Amazed at the method the boy used to tie them up, he felt the boys talent should not be wasted.

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Come with me, I will give you education. The boy agreed to learn and became great Arranging sticks in a geometric and systematic manner with dedication and commitment in his work changed his life. The boy was PYTHAGORAS
GREAT MATHEMATICIAN
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ASK WHY 5 TIMES

Why is the production low? Machine broke down Why did the machine break down? Coolant motor burnt Why did the coolant motor burn? Over loaded Why overloaded Difficult in pumping Why difficult in pumping FILTER CLOGGED.

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TENSION
The moment you are in tension You will loose your ATTENTION Then you are in total CONFUSION And you will feel IRRITATION Then you will spoil personnel RELATION Ultimately you wont get CO-OPERATION Then you will make things COMPLICATION Then your BP may also rise CAUTION And you may have to take MEDICATION

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Instead, understand the SITUATION And try to think about the SOLUTION Many problems will be solved by DISCUSSION Which will workout better in your PROFESSION Dont think its my free SUGGESTION It is only for your PREVENTION If you understand my INTENTION You will never come again to TENSION
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F IR S T IN T H E W O R L D F IR S T M A N T O S E T F O O T ON THE M OON N E IL A R M S T R O N G E U R O P E A N F IR S T T O IN V A D E IN D IA ALEXANDER THE GREAT F IR S T M A N T O C L IM B M O U N T EV ER ST T E N S IN G H & H IL L A R Y

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FACTORS AFFECTING THE QUALITY

4 M s OF QUALITY MEN MACHINE MATERIAL METHODS

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TOTAL QUALITY MANAGEMENT

TQM IS AN INTEGRATED ORGANIZATIONAL APPROACH IN DELIGHTING CUSTOMERS ( BOTH EXTERNAL & INTERNAL ) BY MEETING THEIR EXPECTATIONS ON A CONTINUOUS BASIS THROUGH EVERY ONE INVOLVED WITH THE ORGANIZATION WORKING ON CONTINUOUS IMPROVEMENT IN ALL PRODUCTS, SERVICES AND PROCESSES ALONG WITH PROPER PROBLEM SOLVING METHODOLOGY.
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NON-VALUE ADDING ACTIVITY

DEFECTIVE RAW MATERIALS. WAITING, QUEING, SEARCHING. UNNECESSARY PROCESSING INCLUDING INSPECTION. OVER PRODUCTION. EQUIPMENT DOWN-TIME. STORAGE & INVENTORY. TRANSPORTATION.
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FACTS ABOUT WATER

WATER COVERS 75% OF THE EARTH SURFACE 97% OF ALL WATER IS IN THE OCEAN 60% OF INDIAS POPULATION IS WITH OUT SAFE DRINKING WATER 65% OF ALL DISEASES IN INDIA ARE WATER BORNE 70% OF THE HUMAN BODY IS WATER INDIA USES ONLY 10% OF RAINWATER IT GETS A PERSON NEEDS TWO LITRES OF WATER A DAY IT TAKES 4,500 LITES OF WATER TO PRODUCE ONE KILO OF RICE.
Q

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VISUAL CONTROLS
DEPARTMENT LOCATION / DIRECTIONS DEPARTMENT LAYOUT PERSONNEL IN OR OUT INDICATION DISPLAY OF CRITICAL INFORMATION MONTHLY REPORTS LEAVE STATUS IN &OUT MAIL TRAYS PRODUCTION TARGETS QUALITY STATUS PRODUCTION OUTPUT.
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PRINCIPLES OF HOUSE KEEPING EVERY ONE OF US CAN DO C CLEANLINESS A ARRANGEMENT N NEATNESS D DISCIPLINE O ORDERLINESS

A PLACE FOR EVERY THING EVERY THING IN ITS PLACE.

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ASHOKA THE GREAT

EMPEROR ASHOKA OF INDIA IS REGARDED AS ONE OF THE GREATEST RULER IN THE HISTORY OF THE WORLD.

ASHOKA VARDHANA WAS THE KING OF MAGADHA ( MODERN BIHAR ) AND THIRD EMPEROR OF THE MAURYAN DYNASTY.

HE RULED OVER ALMOST THE WHOLE OF INDIA BETWEEN 232 TO 272 BC FROM HIS CAPITAL PATALIPUTRA (MODERN PATNA )
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SIR M VISVESWARAYA ENGINEER. STATESMAN, & DEWAN OF MYSORE

SUCCESS IN LIFE DEPENDS ON ACTION THAT IS ON WHAT YOU DO & NOT WHAT YOU FEEL THE PRICE OF SUCCESS IS HARD WORK
HARD WORK DOES NOT KILL

IT IS WORRY THAT KILLS

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91

YOUR DREAMS & VISION MADE DESTINIES OF MANY PEOPLE. YOU MADE OUR COMPANY GREAT & UNIQUE IN MANY WAYS BECAUSE YOU ARE GREAT & UNIQUE SIXTY YEARS AGO YOU SHARED A DREAM WITH INDIA AND HER PEOPLE, IN DOING SO YOU BRIDGED TWO CONTINENTS AND COUNTRIES UNITING IN SPRIT WHAT WAS SEPARTED BY GEOGRAPHY. LARSEN AND TOUBRO LIMITED IS DANISH BY NAME, INDIAN IN CHARACTER AND GLOBAL IN OUT LOOK. IN ITS EARLY DAYS, AS WELL AS ITS GLORY DAYS, YOU SET THE COMPASS FOR THE DIRECTION OF THE COMPANY. YOU REALIZED EARLY THAT, THE SECRET OF LASTING SUCCESS LIES IN COLLABORATION, RATHER THAN COMPETITION. YOUR ACHIEVEMENTS OF SUCCESS WITH INTEGRITY & VALUES WILL REMAIN AS A POLE STAR TO GUIDE THE PRESENT L&T-ites TO CONTINUE MAKING THINGS THAT MAKE INDIA PROUD. A LEGACY HANDED OVER BY YOU TO US WILL BE PRESERVED, PROTECTED, AND STRENGTHENED BY EVERY ONE OF US, TO ENSURE YOUR LEGACY LIVES ON FOR EVER .

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C.A.MANOHAR

H.HOLCK LARSEN & S.K.TOUBRO TWO GREAT LEGEND OF THE CENTURY

YOUR DREAMS MADE DESTINIES OF MANY PEOPLE YOU MADE OUR COMPANY UNIQUE IN MANY WAYS BECAUSE YOU ARE UNIQUE SIXTY YEARS AGO YOU SHARED A DREAM WITH INDIA AND HER PEOPLE IN DOING SO YOU BRIDGED TWO CONTINENTS AND COUNTRIES UNITING IN SPRIT WHAT WAS SEPARTED BY GEOGRAPHY LARSEN AND TOUBRO LIMITED IS DANISH BY NAME, INDIAN IN CHARACTER AND 93 GLOBAL IN OUT LOOK

H.HOLCK LARSEN & S.K.TOUBRO TWO GREAT LEGEND OF THE CENTURY

IN ITS EARLY DAYS AS WELL AS ITS GLORY DAYS, YOU SET THE COMPASS FOR THE DIRECTION OF THE COMPANY YOU REALISED EARLY THAT THE SECRET OF LASTING SUCCESS LIES IN COLLABORATION RATHER THAN COMPETITION YOUR ACHIEVEMENTS WILL REMAIN AS A POLE STAR TO GUIDE THE PRESENT HUMANITY A LEGACY HANDED OVER BY YOU TO US WILL BE PRESERVED, PROTECTED, AND STRENGTHED BY EVERY ONE OF US FOR EVER C.A.MANOHAR Asst Manager QUALITY ASSURANCE L&T KOMATSU LIMITED
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ORVILLE WRIGHT
ORVILLE WRIGHT DEMONSTRATED FIRST FLIGHT ON 17 TH OF DECEMBER 1903 IN OUR EARTH CREATIVITY IS THINKING NEW INNOVATION IS DOING NEW
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ORGANIZATION SUCCESS
THE SUCCESS OF ANY ORGANIZATION DEPENDS ON THE SKILL WITH WHICH A COMPANY COLLECTS AND USES THE DATA WHERE INFORMATION IS PROPERLY COLLECTED, PROCESSED, CHANNALISED, EVALUATED AND PUT INTO PRACTICAL USE FOR WORKING TOWARDS HIGHER STANDARDS.
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HOMI JEHANGIR BHABHA

THE GREAT ARCHITECT OF NUCLEAR SCIENCE IN INDIA WHO DEVELOPED AND ESTABLISHED NUCLEAR REACTORS APSARA

CIRUS
ZERLINA
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MEETING
MEETING NOTICE
AGENDA MINUTES IN ANY MEETING
DISCUSSION IS AN EXCHANGE OF KNOWLEDGE. ARGUEMENT IS AN EXCHANGE OF IGNORANCE.

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99

GOD IS GREAT
Happy Moments, Praise God.
Difficult Moments, Seek God. Quiet Moments, Worship God. Painful Moments, Trust God. Every Moments, Thank God.
C.A.MANOHAR.
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Brusely
Practice makes man perfect
Brusely said I am not afraid of a person who knows 100 different types of shots. I am only concerned about a person who practices one shot 100 times

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Be Proud of Being an Indian

And an L&T ite in India

Jai Hind
C.A.MANOHAR Indian
102

THANK YOU FOR YOUR VALUABLE TIME

C.A.MANOHAR
Asst Manager Quality Assurance L&T-KOMATSU LIMITED
103