QUESTIONNAIRE ON DOMINOS SERVICE 1.

Name:

2. E-mail address : 3. Youre Age 1. Below 20 2. 20-30 3. 30 & Above

4. Gender 1. MALE 2. FEMALE

5. How many times a month do you eat out? * 1. None 2. 1-2 3. 3-5 4. 6-10 5. MORE THAN 10 6.What is the amount approximately you spend in a month at eating out? * 1. Below 100 2. 100-300 3. 300-600 4. 600-900 5. 900 & Above 7)How many times a month do you order from Domino's * 1. None 2. 1-2 3. 3-5 4. 6-10 5. MORE THAN 10

6. Other:

8)What is the approx money you spend at dominos? * 1. Less than100 2. 100-300 3. 300-500 4. 500 & Above

9) What is the most important factor you consider while choosing domino's? * 1. Price 2. Service Quality 3. Ambience 4. Delivery Time 5. Brand Image

10) What factors do you consider for choosing domino's second time?[satisfaction factor] * (Rate from 1 to 5; 5 being highest[MOST IMPORTANT]and 1 being lowest[LESS IMPORTANT)

1 Food Taste Quality Ambience Brand Image Staff Behaviour Price Delivery Time Discounts Given

11) What is the level of overall satisfaction you have with domino's

1. Very Poor 2. Poor 3. Average 4. Good 5. Excellent

12) What is your take on the pizza mania menu of domino's

1. Value For Money 2. Increased Your consumption of pizza 3. Better than other offers

13) How you get to know about Domino's? * 1. Television Advertisement 2. Suggestion from friends/ relatives 3. Newspapers 4. Internet 5. Others:

14 ) Have you tried the online ordering service of domino's? 1. Yes 2. No

Your suggestion to improve service quality of Domino's?

Thanks for your valuable time.