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Chapter 5-Organisational planning and goal setting

KEY TERMS AND CONCEPTS: Mission statement of an organisation. 1. Relationship between mission statement and organisational goals 2. Impacts of mission statement on organisational goals Organisational goals 1. Strategic goals 2. Tactical goals 3. Operational goals Organisational plans 1. Strategic plans 2. Tactical plans 3. Operational plans MBO Single-use plan versus Standing plan Traditional ways of planning centralised and hierarchical Contemporary ways of planning in fast and dynamic environment high performance planning.

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