ALEJANDRA I HERNANDEZ

Dallas, Texas 469 867-0061 Alysa02@hotmail.com OBJECTIVE: To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. Using my business experience and education to assist the company in the accomplishment of its goals.

EDUCATION Dallas County Community College Associate in Science Degree The University of Texas at Dallas Undergraduate Business Management May 2012

Expected Dec 2014

EXPERIENCE Wal-Mart Stores, Inc. | 15220 Montfort Rd Dallas, Texas Customer Service Manager 09/03/2008 06/2012 One on one customer interaction. Investigating and solving customers problems, which may be complex or longstanding problems that have been passed on by customer service assistants. Responsible to provide required training to the staff or employees to deliver excellent customer service. Maintain the records properly of issuing compensation or refunds to customers. Writing reports analyzing the customer service that your organization provides; Meeting with other managers to discuss possible improvements to customer service; Being involved in staff recruitment and appraisals; Leading or supervising a team of customer service staff Learning about your company products/services and keeping up to date with changes keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

SKILLS 3-years of excellent Customer service experience Interacting with costumers with outstanding oral and written communication skills Bi-lingual fluent in Spanish/English Decision making with others when working in teams knowledge in Microsoft Excel, Word, Outlook, Access and PowerPoint Assist 100+ cashiers in daily electronic transactions (debit/credit) Effectively making quick-thinking decisions when any problem arises. Supervise 200+ employees schedules, tasks and meals.

Citibank | 14909 Coit Rd Dallas, Texas Teller 06/2012 06/2013 Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit. Cash checks: verify endorsement, receive proper identification, and ensure validity. Balance drawer daily, including periodic batching of cashed checks. Follow all bank policies and procedures.

SKILLS Hands-on experience in exercising discretion, judgment, and proposal about transaction problems and inquiries Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. Strong mathematical skills to count and handle large amounts of money.

References upon request