www.sssft.nhs.

uk/dmi

Challenging and Aggressive Behaviour in Care Training

De-escalation, Management and Intervention (DMI) Training

We work with health, social care and public sector organisations from across the region to provide high quality, NHS developed training that puts the patient and their dignity at the heart of care.

When physical interventions do need to take place, our practical scenario based training draws upon years of experience to role play real life situations and examples with delegates. What sets our training apart?

Unlike other training we dont just focus on the physical interventions in isolation. Our approach is based on giving delegates a greater awareness of the triggers that lead to challenging behaviour, how to approach risk assessing situations and putting care plans in place to allow for the earliest possible non-physical interventions to take place.

We specialise in training that gives staff confidence when working with patients who may be challenging or aggressive and where physical interventions may be needed to deliver care.

My best way of learning is hands on so because the course was so practical I really enjoyed it and I think I will feel more confident now when Im helping clients. - Ann, Care Assistant

The trainer was very knowledgeable and the way it was explained about how people with dementia see the world really got me thinking about how I will now approach clients. Geoff, Care Assistant

p NHS developed based on 20 years of experience in violence and aggression management p Delivered by professional trainers with extensive NHS clinical backgrounds

p Training is mapped to all relevant guidance including: CQC, NICE, Mental Health Act Code of Practice, NIMH, NHS Protect p Meets all of the criteria for BILD accreditation p We are an Institute of Conflict Management (ICM) Quality Award Centre

p Our training is practical and interactive using real life scenarios and role play

p Our senior trainers are involved in policy setting around physical intervention training on a regional and national level.

Approved Training Centre

Choose your area of interest awareness module

Our training is flexible and we have specialists in a number of areas associated with mental health. Below are examples of our popular courses but training can be tailored to meet your specific needs. Core De-escalation Modules Core Management Modules

www.sssft.nhs.uk/dmi

Choose your level of intervention modules

Basic Clinical Holding Techniques for Aggressive Patients (seated, standing) Breakaway Techniques Advanced Clinical Holding Techniques for Aggressive Patients (face up, face down) Rapid Tranquillisation Basic Life Support

Dementia

Or
Learning Disability

Communication Skills (including verbal and non-verbal) Trigger Recognition

Care Planning

1.

Risk Assessments

Or
Acute Mental Health

Reduction Strategies

Planning Interventions

Challenging Behaviour Definitions and Legal Issues

2.

Core Value: Patient Dignity

"Gary Firkins and his team have worked with my company now for the past 7 years, during this time they have provided an extremely high level of quality specialist training to meet the needs of our client group, often going out of the way to provide training to meet the individual needs of clients." - Julie McDonagh, Director of Capulet Care We also offer help and support around policy and planning in how to conduct a training needs analysis, incident reporting, care planning and writing policies around health and safety, manual handling, risk assessing and physical intervention and holding policies. As well as expanded training around the areas of policy and law that many in the health and social care sector work under such as the Mental Health Capacity Act and Deprivation of Liberties Safeguards (DoLS).

We run onsite, open training courses throughout the year as well as delivering bespoke training in your organisation. We have a number of payment options and packages available to suit your needs, get in touch today to find out more about our high quality, affordable DMI training.

www.sssft.nhs.uk/dmi I 01785 221671

To find out more about how our training can meet your needs, get in touch: Michelle Evans Marketing and Commercial Development Manager

t: 01785 221671 m: 07964257392 e: michelle.evans@sssft.nhs.uk w: www.sssft.nhs.uk/dmi